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PeerSpot user
Pre Sales Manager at a tech services company with 51-200 employees
Consultant
Instant Recovery reduces the recovery time and enhances the business continuity results

What is most valuable?

Instant Recovery is an amazing feature which reduces the recovery time from hours or sometimes from days to minutes. It enhances the business continuity results.

With the Instant Recovery, you can run the virtual machine from the backup repository at any disaster time. The users can access data and applications within a maximum of two minutes.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

Buyer's Guide
Veeam Data Platform
August 2025
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How are customer service and support?

I would rate the technical support a a seven out of 10.

Which solution did I use previously and why did I switch?

We still use other solutions to back up the physical environment, since Veeam only supports virtual machines.

How was the initial setup?

The setup was very easy and straightforward, i.e., without any problems.

What other advice do I have?

I always recommend using all the Veeam features, not only to just create backup jobs.

Veeam is not only a backup software, it helps your organization for business continuity and disaster recovery as well.

Disclosure: My company has a business relationship with this vendor other than being a customer. We (PRO TECHnology) have been Veeam resellers since 2014 and we are now the only Gold Partners for Veeam in our country.
PeerSpot user
PeerSpot user
Senior IT Engineer at a tech services company with 51-200 employees
Consultant
The WAN accelerator feature has been the most valuable for me. We evaluated many tools, but this was clearly better.
Pros and Cons
  • "The WAN accelerator feature has been the most valuable for me. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup."
  • "Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories."

How has it helped my organization?

Before Veeam our customer used to backup data with obsolete tools and had no central console management, so every site had single task to be checked everyday. Now, he receives the full backup report as an email attachment everyday.

What is most valuable?

The WAN accelerator feature has been the most valuable for me. My customer was in trouble because he found a huge quantity of data to be moved from foreign countries sites to the HQ in Milan. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup.

What needs improvement?

I think user support can be more analytic. Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories.

What do I think about the stability of the solution?

During a WAN copy we found an issue that if the connection drops and the program reaches the retry limit, sometimes this damages of the backup chain. Strangely, the program runs the day after but it looses the retention points number. For instance, if I set up a 30 day retention point, instead of deleting the oldest file and merging the new one, it keeps going on till the repository is full.

What do I think about the scalability of the solution?

I did not encounter any issue with scalability.

How are customer service and technical support?

I would rate support 7/10.

Which solution did I use previously and why did I switch?

I used many other tools: Acronis, vSphere Data Protection, Symantec BES. I moved to Veeam because I initially found many high level features missing in the other tools. Now the gap is thinned, but I feel more confident with Veeam.

How was the initial setup?

The initial setup has not been simple due to the complexity of the customer's infrastructure and the number of features to be aware of. Veeam initially can be complex. If you want to enable all the modules, you must know how Veeam organizes its console and where to find a feature.

What's my experience with pricing, setup cost, and licensing?

I think the price is good when you choose the Essentials Suite, but when you buy a full featured version (for instance the Enterprise Plus) the price is a little bit expensive. This is typical when a company becomes an industry leader.

Which other solutions did I evaluate?

We evaluated Veritas Backup Exec, Acronis and many others, but Veeam was clearly better. That is the reason why we switched.

What other advice do I have?

If you have a complex environment, first study well how Veeam works. Having some days of training before is better than loosing some weeks after to rebuild the logical structure and jobs many times.

Disclosure: My company has a business relationship with this vendor other than being a customer. Our company is a Veeam reseller.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,021 professionals have used our research since 2012.
PeerSpot user
IT Administrator and Sr. VMware Engineer at a retailer with 501-1,000 employees
Real User
there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.​
Pros and Cons
  • "The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."

    How has it helped my organization?

    Our virtual datacenter is protected with different types of backups, but critical ones are "always protected". We can restore a VM backup in just minutes, even from a snapshot.

    What is most valuable?

    RTO time and speed

    The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time.

    Instant file level recovery

    Instant File-Level Restore or IFLR can be used to recover individual VM guest OS files and folders from VM backups. The product doesn't require you to restore a full backup and later search for a specific file. Instead, we can restore files and folders from a regular image-level backup at the necessary point-in-time. IFLR also works with any VM guest OS file system, expanding our possibilities in mixed environments.

    WAN Acceleration

    If you want to do remote backup or replication jobs, WAN acceleration technology is ideal. It works without problems and with limited bandwidths. When using the accelerators, the CBT allows us to work very efficiently. Before, we needed to make these copies in remote repositories, which took hours. The connections also failed very often. This type of situation is what optimizes WAN Acceleration.

    Integrated vendors

    With regard to the integration of Veeam with storage manufacturers, it must be said that the list always continues to grow. This growth is very good for all who use these brands. However, there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.

    What needs improvement?

    The updates of this product are very fast and they always improve the solution.

    What do I think about the stability of the solution?

    I have not encountered any issues with stability.

    What do I think about the scalability of the solution?

    I have not encountered any issues with scalability.

    How are customer service and technical support?

    I would rate the level of technical support 10/10. It is very fast and reliable.

    Which solution did I use previously and why did I switch?

    I previously used Symantec Backup Exec. It was slow, incomplete, complex, used agents, and the technical support was useless, slow and ineffective. We would pray that we would not have a problem.

    How was the initial setup?

    The setup is very easy and totally intuitive.

    What's my experience with pricing, setup cost, and licensing?

    The price is a bit high. Licensing type is VMware friendly, so it is easy.

    Which other solutions did I evaluate?

    We did not evaluate other options.

    What other advice do I have?

    If you have virtualized or physical (lastest update of Veeam), you can trust in this solution. Our recovery time was reduced from many hours to a few minutes. Integration with VMware is transparent, easy to use, and intuitive. Backup storage is very efficient and using CBT saves a lot of disk space. Using tapes was greatly improved in the latest version, as well as integration with other sellers' storage products.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Business Development Consultant at a tech vendor with 51-200 employees
    Vendor
    Instant VM restore is one of the most valuable features of this product.
    Pros and Cons
    • "It lets you verify a backup with the least amount of effort."
    • "Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature."

    How has it helped my organization?

    Previously, a backup expert would be required to get a backup product to function properly. With Veeam Backup and Restore, things are so simple and efficient that you do not need to spend hours on end configuring the product. This allows engineers to focus on other business critical applications.

    What is most valuable?

    Instant VM restore is one of the coolest functions within this product. It lets you verify a backup with the least amount of effort, especially when backing up a VM before running some maintenance.

    What needs improvement?

    Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature.

    What do I think about the stability of the solution?

    We have experienced no stability issues at all.

    What do I think about the scalability of the solution?

    We have not yet had any stability issues. I have deployed this product in very large environments and I have never been limited with its scalability.

    How are customer service and technical support?

    There is room for improvement. However, when compared to other products, the support is on the good side.

    Which solution did I use previously and why did I switch?

    I haven’t used any other solution. I have always used this product for VM backups.

    How was the initial setup?

    Since scalability is simple, i.e., you can deploy a proxy or add a new gateway, the initial setup is also simple.

    What's my experience with pricing, setup cost, and licensing?

    The pricing makes sense, especially with the number of VMs you can fit on one socket nowadays. Since pricing is per socket, it is not expensive to add capacity as you go along.

    Which other solutions did I evaluate?

    Fortunately or unfortunately, I did not look at other options.

    What other advice do I have?

    Make sure not to overlook the network capacity during the planning stage. This obviously depends on your backup set and has to be given more importance if your backup set is considerable.

    Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Partner with Veeam.
    PeerSpot user
    PeerSpot user
    Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
    Consultant
    We can offer disaster recovery services for managed services customers.
    Pros and Cons
    • "The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure."
    • "The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes."

    How has it helped my organization?

    This product has improved the entire RTO and allows us to restore applications and services to customers within a few minutes.

    What is most valuable?

    • The object level restore from the Active Directory
    • Microsoft Exchange
    • Microsoft SQL
    • Backup and restore of vCloud Director Objects
    • Direct SAN integration with 3PAR

    I like these features because they are helpful in offering additional and detailed disaster recovery services for managed services customers. The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure. It has significantly reduced the time it takes to backup virtual machines.

    What needs improvement?

    The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes. This will prevent stale snapshots from accumulating on the data stores, which in turn consumes precious space.

    What do I think about the stability of the solution?

    There were no stability issues that I can think of. When the best practices for deploying Veeam Backup and Replication are strictly followed, the system can be stable without any issues.

    What do I think about the scalability of the solution?

    We didn’t have any problems with scalability at all. It all comes down to how to deploy the Veeam infrastructure. If it is well designed, scaling is no problem.

    How are customer service and technical support?

    The technical support is fairly good.

    Which solution did I use previously and why did I switch?

    I have used other solutions in the past, but I switched because Veeam just works. It is pretty easy to set up, use, and it has fewer limitations.

    How was the initial setup?

    The setup is straightforward, depending on how you want to deploy it. The installer can configure everything for you on the same server with all the relevant databases. It will also automatically install any required external software needed for Veeam to operate.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is based on the number of cores you have in your ESX or Hyper-V environment. That should be taken into consideration when purchasing the Veeam Backup and Replication solution.

    Which other solutions did I evaluate?

    I have used TSM, Backup Exec, and Retrospect.

    What other advice do I have?

    I would recommend IT professionals who run their infrastructure in a predominantly virtual environment to go for the Veeam Backup and Replication solution. It does the job and it is relatively easy to set up.

    Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam partner.
    PeerSpot user
    it_user165330 - PeerSpot reviewer
    it_user165330Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
    Consultant

    I am still on 6.0U2 i plan moving to 6.5 by the end of summer. We are using 3par integration

    See all 2 comments
    PeerSpot user
    Technical Consultant / EUC Specialist at a tech services company with 51-200 employees
    Real User
    The ability of instant VM recovery is the most valuable feature. It is more stable then most other solutions in this area.
    Pros and Cons
    • "The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."

      How has it helped my organization?

      One of our customers was hit by a ransomware attack shortly after they implemented the multi-tier backup with Veeam. They were able to recover 10.000+ files almost instantly and never lost more then 2 hours of work.

      What is most valuable?

      The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature. Also, the ability to construct a multi-tier backup system, where the final backups can even be stored on tape.

      It is the best product for backup of virtualised servers, individual VMs and single servers. The product is getting even better by being able to back up single files as well

      What needs improvement?

      Room for improvement is actually more in the way of licensing. The really good and useful features are in the Enterprise plus edition, and that one is really expensive. I've had customers shying away from Veeam because of the price tag attached to the version they really wanted. For one host with 2 CPUs (very common these days) Enterprise Plus costs $1900, and we are talking about virtualisation hosts so there will be a couple of them.

      Now that Veeam has announced new versions and features I fear the price will go up even more.

      What do I think about the stability of the solution?

      The product is more stable then most other solutions in this area. We have not had any complaints in five years.

      What do I think about the scalability of the solution?

      Up to Version 9 we could not backup to tape, which was a show-stopper for some companies. The ability to backup encrypted VMs to Azure or AWS cloud infratructure eliminates all scalability issues.

      How are customer service and technical support?

      We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.

      Which solution did I use previously and why did I switch?

      We are consulting customers who have special needs in backup situations (among other stuff). Veeam was always the best solution to backup VMs and with continuing virtualisation this became more important. Now that we can do file level backup as well, we expect more customers moving to Veeam.

      How was the initial setup?

      It is very easy to implement Veeam and relatively easy to get good results initially. However, as with every backup solution, it can get very complex very fast, so consulting and planning is needed with regard of more complex setups.

      What's my experience with pricing, setup cost, and licensing?

      We are partnered with Veeam, so always get a consulting company for good prices and help with the planning and setup.

      Which other solutions did I evaluate?

      We have experience in many backup solutions, including IBM Tivoli, Avamar, and Zerto. They have their purpose but are more specialised/complex and mostly more expensive.

      What other advice do I have?

      Get a consulting company to look at your setup and needs. Have them evaluate more than one backup solution and have them run a proof-of-concept so you can get a good grasp of the products. Test the two best ones, then choose the winner.

      Disclosure: My company has a business relationship with this vendor other than being a customer. We are Veeam Partner, we also have trained Veeam teachers. We are not biased towards Veeam, but it is our backup tool of choice for most setups.
      PeerSpot user
      reviewer378747 - PeerSpot reviewer
      Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
      Real User
      Enables us to restore the VM when the needs arises and for disaster recovery.
      Pros and Cons
      • "Enables us to restore the VM when the needs arises and for disaster recovery."
      • "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."

      How has it helped my organization?

      We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.

      What is most valuable?

      Enables us to restore the VM when the needs arises and for disaster recovery.

      What needs improvement?

      • Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
      • They could look at different ways to replicate only new changes or blocks.
      • If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?

      What do I think about the stability of the solution?

      We did have stability issues and we had to contact technical support. They were very helpful.

      How are customer service and technical support?

      Technical support is very good.

      Which solution did I use previously and why did I switch?

      We didn’t have any previous tools for this.

      How was the initial setup?

      The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful

      What's my experience with pricing, setup cost, and licensing?

      The pricing and licensing is better than the competitors, but it could be better.

      Which other solutions did I evaluate?

      We looked at Zerto and Acronis.

      What other advice do I have?

      If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user587100 - PeerSpot reviewer
      IT Manager at a non-tech company with 10,001+ employees
      Vendor
      Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

      What is most valuable?

      Running the virtual machine from within the backup gives us the chance to test the machine before restoring it.

      How has it helped my organization?

      In the past, we were using another backup product. We used it to restore the machine multiple times, until we reached the required version of the machines. This process takes a very long time to finish.

      What needs improvement?

      I am looking for the ability to:

      • Backup physical machines
      • Backup exchange mailboxes and retrieve a message in a mailbox
      • Backup SQL servers and retrieve a record in a table
      • Backup the Active Directory and retrieve a single object

      For how long have I used the solution?

      I have used Veeam for four years.

      What do I think about the stability of the solution?

      We have not encountered any issues with stability.

      What do I think about the scalability of the solution?

      I have not had any issues with scalability.

      How are customer service and technical support?

      The support staff team is perfect. I hope they keep that level of perfection.

      Which solution did I use previously and why did I switch?

      The features in Veeam are much better than in the other products.

      How was the initial setup?

      The setup was straightforward and the pre-sales engineer helped us a lot to set up the product according to best practices.

      What's my experience with pricing, setup cost, and licensing?

      According to the features, I believe it has a reasonable price.

      Which other solutions did I evaluate?

      We evaluated Veeam ONE.

      What other advice do I have?

      I am already telling others that I use this solution when I meet them in conferences and meetings.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
      Updated: August 2025
      Buyer's Guide
      Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.