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it_user581187 - PeerSpot reviewer
Architect Backup/Recovery with 1,001-5,000 employees
User
A flexible product missing some commonsense features and tools
Pros and Cons
  • "Veeam replication gives migration tools/options for VMware."
  • "I enjoy the ability to quickly search for VMs through the Veeam console."
  • "The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
  • "The product is missing some commonsense features and tools for an enterprise backup recovery product,"

What is our primary use case?

For multiple data centers:

  • Backup and recovery for VMware 2000 VMs
  • Windows and Linux Clients
  • Migrations (replication).

How has it helped my organization?

Veeam does its job well. However, there are more than a dozen commonsense items which should have been built into the software, such as being able to sort the column of server names while in a backup job and being able to see what VMs are already in a job when you add a new server.

What is most valuable?

Veeam replication gives migration tools/options for VMware, which is nice. I also enjoy the ability to quickly search for VMs through the Veeam console.

What needs improvement?

The product is missing some commonsense features and tools for an enterprise backup recovery product, but it is reliable, fairly resilient, and works. 

I do not like how Veeam's software is dependent on a remote database which relies on the architecture that Veeam is protecting. HA for SQL (Veeam's database) is not really supported. I have been there, and done that. This leads to jobs corrupted, chains broken, etc. 

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Veeam Data Platform
August 2025
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For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps. 

For example, when the SQL became unresponsive, Veeam crashed, jobs got corrupted, chains had to be restarted, old chains kept and pruned, etc. 

What do I think about the scalability of the solution?

A little, but storage sizing is done by another company.

How are customer service and support?

Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.

Which solution did I use previously and why did I switch?

We switched for multiple reasons. More options and configurations are available with Veeam. It can be a very flexible product.

How was the initial setup?

Initial setup was easy. However, after 40 days, it may not act the way you predicted it would. You may have to go back and make changes. 

With Veeam, you need to analyze how everything works, not just how it looks like it should work compared to your experience with similar products.

What about the implementation team?

Implementation was all internal.

What's my experience with pricing, setup cost, and licensing?

Setup cost and licensing of Veeam are nothing to complain about when compared to similar products for enterprise backup recovery solutions.

Which other solutions did I evaluate?

We did not evaluate them to the same extent since they did not pass our evaluation requirements.

What other advice do I have?

You will enjoy Veeam's resiliency. It does not break in the middle of the night if properly designed, and Veeam gives you tools to make this easier to do than other products. Users will be able to get around Veeam's shortcomings more easily if they are experienced with PowerShell scripting and watch the SQL database server (for remote SQL servers) like its your lifeline.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review and great suggestions. I would like sorting in the job settings as well but when adding a server you can see what VMs are already there unless you are referring to the main Job screen? They have come a long way and architecting the solution is the key especially knowing what you want to do when it comes to backup. Veeam can do it you just need to plan ahead.

it_user776388 - PeerSpot reviewer
VP Business Development with 11-50 employees
Real User
Helps us protect our IP address and critical information but needs faster recovery onsite
Pros and Cons
  • "It has helped us to protect our IP address and critical information."
  • "The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite."

What is our primary use case?

Backing up VMs and it has been successful so far.

How has it helped my organization?

It has mainly been in dev testing, so I would say it's helped us to protect our IP address and critical information.

What is most valuable?

The most valuable feature is its consistency.

What needs improvement?

The only issue on which we would like to see for improvement would be, potentially, the ability to do some different things with recovery, like faster recovery onsite.

What do I think about the stability of the solution?

It seems pretty stable.

What do I think about the scalability of the solution?

I can't say that I have tested scalability.

Which solution did I use previously and why did I switch?

We didn't have a previous solution. We just realized that protecting some of the important data was something that was needed at a certain point, that we needed to do.

Most important criterion when selecting a vendor would be: Does the solution it fit our needs, what we are trying to do?

How was the initial setup?

My understanding is that the initial setup was pretty simple and straightforward.

What other advice do I have?

Right now we haven't fully exercised the solution but what I'm seeing on the backup side is pretty good. On the recovery/restore side maybe not so much. We're still validating that. So I would give it seven out of 10 overall.

My advice would be, test it out and make sure it does what you want it to do. And make sure you can do what you need to get your data secure.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,021 professionals have used our research since 2012.
PeerSpot user
Sales Representative at a tech vendor with 11-50 employees
Real User
Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory
Pros and Cons
  • "Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory."
  • "Get only one interface to manage all backup sites, secure them with replication, and manage outside LTO media."
  • "Add an archive option to support legal obligations."

What is our primary use case?

Replicate several sites using VMware, centralise backup, and 10 agencies with Hyper-V and SQL databases.

How has it helped my organization?

Get only one interface to manage all backup sites, secure them with replication, and manage outside LTO media.

What is most valuable?

Replication and restore object in Exchange boxes with possibility to select part of Microsoft directory.

What needs improvement?

Support others operation systems, e.g., AIX. 

Add an archive option to support legal obligations.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller and specialist of Veeam and Spectrum Protect.
PeerSpot user
it_user755142 - PeerSpot reviewer
Senior IS/IT Consultant, Backup D/R Specialist at a tech company with 51-200 employees
Real User
Safer backups and restores, which means less time worrying

What is most valuable?

  • Instant Recovery
  • ReFS support
  • SureBackup

How has it helped my organization?

Faster and safer backups and restores means less time worrying.

What needs improvement?

  • ReFS works
  • Evacuation of backups
  • Merge

For how long have I used the solution?

For five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

It provides the maximum level of support.

Which solution did I use previously and why did I switch?

I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

How was the initial setup?

It was straightforward. Basically, it was start, next, then finish.

What's my experience with pricing, setup cost, and licensing?

It can be costly if the wrong license type is chosen. It is important to know what is needed before ordering.

Which other solutions did I evaluate?

I have used all flavors of backup solutions since early 1990s, this is by far the most advanced yet and easiest product to use.

What other advice do I have?

Use a skilled consultant for the initial setup, then let him/her teach you for a day and you are set.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller and Silver Partner.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. Veeam is a great product for sure.

it_user168507 - PeerSpot reviewer
Senior System Engineer at a tech services company with 1,001-5,000 employees
Real User
Being agentless minimized the install process for new servers.

What is most valuable?

Being agentless minimized the install process for new servers. If you are using folder on your backup configuration, all the new servers has been backuped without any intervention on the backup server.

How has it helped my organization?

It provides more efficiency to restore lost files that were deleted by users. It provides a restoring process for a complete server and replications on another site for the DRP servers.

What needs improvement?

Client/agent for non-virtualized servers: This can be improved by integrating them in the same way as the virtual servers and integrating them into the same backup jobs. Actually, the Veeam team recommends making separate jobs for these servers. The options of the job are not the same if it’s a VM or a physical server.

The best solution is to have the same functionality for a virtual or a physical server.

I have already discussed this point with a member of the Veeam development and he replied to me that it will be improved in Version10. We are waiting ;-)

For how long have I used the solution?

More than 5 years

What was my experience with deployment of the solution?

Nothing, the only problem encounter during installation is a Windows firewall problem but not linked directly to Veeam.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h max.

Technical Support:

I would give technical support a rating of 10/10 for fast replies and solutions.

Which solution did I use previously and why did I switch?

We were using Symantec Backup Exec. We switched for the simplicity of management with Veeam.

How was the initial setup?

The initial setup was straightforward, but now our infrastructure is more complex. We started with five servers and now we have more than 150 servers protected by the Veeam solution.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are reasonable.

Which other solutions did I evaluate?

We looked at Acronis, NetBackup, and Backup Exec.

What other advice do I have?

No special advice, other than just follow the wizard and you can start faster than another solution.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a dealer for Veeam products.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. We use Veeam as well and upgraded to the Enterprise Plus license to get Nimble integration. Has helped tremendously with backup times nearly half what they were.

Sr. System Admin at a financial services firm with 10,001+ employees
Real User
It is very simple and fast to power-on a replicated server, making it come online again

What is most valuable?

Replication (fast recovery for replicated servers).

How has it helped my organization?

It has decreased downtime issues. By using replication, we decreased our downtime for crashed servers and having other service/system issues.

It is very simple and fast to power-on a replicated server, making it come online again.

What needs improvement?

I'm not sure if this option is available in new versions. But different types of licenses could not be used on the same Veeam server in the past, it would be good to be able to use mixed types of licenses in the same server.

For how long have I used the solution?

About four years.

What do I think about the stability of the solution?

No, it is working nice and smooth.

What do I think about the scalability of the solution?

No, because we are using this product in a small environment.

How are customer service and technical support?

We do not encounter many problems with the product, but we do get an instant response when needed.

Which solution did I use previously and why did I switch?

We are still using a different product for backup. Veeam is being used for replication only.

How was the initial setup?

Since it was a single server setup, it was easy to install and configure.

What's my experience with pricing, setup cost, and licensing?

It is acceptable for us because we having been using it for approximately four years. However, I think for new buyers/customers it may be cheaper than other products.

Which other solutions did I evaluate?

Another product is being used for backup. We did a PoC with Veeam, then bought it.

What other advice do I have?

It is easy, with many features, (I think) it is cheaper. Very useful for virtual environments.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer739698 - PeerSpot reviewer
Lead Linux Administrator at a financial services firm with 10,001+ employees
Real User
We test new patches or features on a VM, which is the same as our production environment

What is most valuable?

It is very easy to recover from crashes or create testing environments.

How has it helped my organization?

By using the “Instant VM Recovery”, we test new patches or features on a VM, which is the same as our production environment.

What needs improvement?

Our VMware License is the Enterprise Plus with Operations Management. For this reason, we only rely on Veeam for backups and a few tests.

Most of our activities are done using VMware itself.

Veeam has more features than we actually use, for example, the virtual labs.

They could integrate Veeam with the storage centers, in order not to use the Veeam Backup Repository Servers anymore.

For how long have I used the solution?

I have used the solution for three years.

Our organization has always used the latest stable version of the Enterprise Edition.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No. If we need to scale, we just create more proxy VMs to help with the extra load.

How are customer service and technical support?

We rarely use Veeam's tech support. When we needed it, they were very helpful.

Which solution did I use previously and why did I switch?

We had other backup solutions, but Veeam has proved to be better than VMware.

How was the initial setup?

The initial setup was made by a consultant from Veeam. It took less than one week to have everything configured and ready for production.

What's my experience with pricing, setup cost, and licensing?

The price for Veeam is better than other backup solutions that we have found out there.

Which other solutions did I evaluate?

Yes. We also use Bacula, but Veeam proved to be faster and more reliable.

What other advice do I have?

First of all, find out what your backup needs are. After that, try an evaluation (or free) version.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user675321 - PeerSpot reviewer
Technical Marketing Manager at a tech vendor with 51-200 employees
Vendor
Protects our production environment without the need to install clients on every VM.

What is most valuable?

Veeam's virtual lab is very useful for making use of existing backups for other purposes.

How has it helped my organization?

We use Veeam to protect our production environment without the need to install clients on every VM for every different MSFT applications that we have in production.

What needs improvement?

Veeam's been doing a good job in terms of delivering new features.

For how long have I used the solution?

We have used this solution for more than 5 years.

What was my experience with deployment of the solution?

The deployment was easy as pie.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

Our production environment is small but growing. So far, there have been no issues in terms of scalability for our use.

How are customer service and technical support?

Customer Service:

Customer service is pretty good. I would give them a rating of 7/10.

Technical Support:

I never had to use technical support. The tool is pretty intuitive and we can solve most of the issues on our own.

Which solution did I use previously and why did I switch?

It all comes down to cost.

How was the initial setup?

The initial setup it was straightforward.

What about the implementation team?

We did an in-house implementation.

What's my experience with pricing, setup cost, and licensing?

Talk to your Veeam rep.

What other advice do I have?

The solution scales in an easy and intuitive way.

Disclosure: My company has a business relationship with this vendor other than being a customer. We work with Veeam and other data protection solutions. I work on solution integration.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.