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GF at Innopact GmbH
Real User
Good integration with storage systems and great support
Pros and Cons
  • "The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good."
  • "The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals."

What is our primary use case?

We are using it for taking backup from virtual machines, quick migration from one host to another, and instant file restore from the exchange or file server. The most important use is to do the daily backup and have business continuity at the highest level.

What is most valuable?

The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good. 

What needs improvement?

The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. 

It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals.

For how long have I used the solution?

I have been using this solution for six years. 

Buyer's Guide
Veeam Data Platform
August 2025
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What do I think about the stability of the solution?

It is stable, and that's the reason for using this software for about six years.

What do I think about the scalability of the solution?

It is scalable. We have only two users, and they are administrators.

How are customer service and support?

Their technical support is great. You get a response within one hour, even in the evening or night.

Which solution did I use previously and why did I switch?

I have used Acronis.

How was the initial setup?

The installation was straightforward. It was not so difficult. It was done in hours, but it depends on the depth of your installation, number of machines, and what you consider as the installation.

What about the implementation team?

I did it myself because I am a consultant as well as an integrator.

What's my experience with pricing, setup cost, and licensing?

Its software solution has a fee.

What other advice do I have?

I would recommend this solution. I have a good experience with this. I plan to keep using this product, but I am making comparisons with another solution, which provides better and higher performance when you have some synchronizing job for business continuity.

I would rate Veeam Backup & Replication a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1205076 - PeerSpot reviewer
IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Easy to use, and very stable but needs the automatically check for backups
Pros and Cons
  • "The product is very simple in its design. We don't need it to perform complicated tasks."
  • "It needs to offer an automatic check for backups."

What is our primary use case?

We primarily use it for backup and replication.

What is most valuable?

It's a very easy solution to use. It's easy for IT teams to manage, however, you don't need any special skills to really wrap your head around the product.

The product is very simple in its design. We don't need it to perform complicated tasks.

We work with the standard version, which is free.

What needs improvement?

It would be helpful if there was something that could assist you in managing the database more effectively.

It needs to offer an automatic check for backups.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable. We don't have any issues with its reliability. It's bug and glitch-free for the most part. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We've never really tested the scalability of the product. It's my understanding that you can extend service to ten or maybe to 20 machines. It's not complicated to do that. However, I can't speak to its full potential as it relates to scalability.  

We only have four people dealing with the product directly in our company.

How are customer service and technical support?

Technical support is okay. We're satisfied with the level of service we're provided.

How was the initial setup?

The initial implementation is not complex in any way. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

While we work with the standard version of the solution, if you want to upgrade, the pricing is too high. They could work to make it more affordable for the Polish market. It's too high for most companies to afford. If it was more affordable, it could be more accessible.

What other advice do I have?

We're just a customer. We don't have a business relationship with Veeam. 

We're using the standard version of the solution.

While I'd advise others to look at other companies to compare, I do recommend Veeam. It's my understanding that 60% of IT companies use Veeam. It's very popular.

Overall, I'd rate the solution six out of ten if I were to compare it to other versions of Veeam products. It's an okay solution. If it had an automatic check for backups, I'd rate it much higher.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,021 professionals have used our research since 2012.
reviewer1432956 - PeerSpot reviewer
Network Administrator at a government with 51-200 employees
Real User
Stable solution for IT monitoring and planning
Pros and Cons
  • "The feature that we have found most valuable is its traffic plan. The traffic plan is very good."
  • "Veeam ONE could be improved if it had a better data recovery feature."

What is our primary use case?

We use Veeam ONE to monitor availability and for VM traffic and account system management.

What is most valuable?

The feature that we have found most valuable is its traffic plan. The traffic plan is very good.

Also the software manager is very good.

What needs improvement?

To make it a better solution they could improve the business feature and the camera. 

When we have a problem, we want to use the best feature. We would like to see a better solution for when your software has crashed for a minute or you can't open your software. We would like a better solution to recover your software. 

Overall, Veeam ONE could be improved if it had a better data recovery feature.

For how long have I used the solution?

We have been using Veeam ONE for about three years.

What do I think about the stability of the solution?

The stability is good, we didn't see any bugs here. 

What do I think about the scalability of the solution?

In terms of the scalability, it is good.

We have three people using the solution.

How are customer service and technical support?

We have not had any contact with customer service yet.

How was the initial setup?

The initial setup was okay.

What about the implementation team?

I set everything up myself.

What other advice do I have?

Veeam ONE is a good solution that anyone can use.

On a scale of one to ten I would rate Veeam ONE an eight. If it was easier to use and understand and more reliable it would be a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Recovery Specialist at a legal firm with 1,001-5,000 employees
Real User
A single solution to effectively monitor all environments
Pros and Cons
  • "The monthly reports come complete with graphs and summaries, it's really helpful."
  • "The threshold could be easier to configure."

What is our primary use case?

We use this solution on a daily basis to monitor all of our environments.

We use it for supplemental monitoring. Veeam ONE is based on our VMware. Although we receive alerts with VMware, Veeam ONE goes another step further with analysis.

With Veeam ONE, we're easily able to determine what has been impacted. For example, VMware will get an alert for an ESX host, and Veeam ONE will know exactly what VMs and what applications are impacted. It's not our primary source of monitoring, but when we have an issue, we go to Veeam ONE to figure out exactly where things are and to help us connect the dots.

What is most valuable?

The reporting features are great for our business and managers, It takes a lot of the guesswork out. The monthly reports come complete with graphs and summaries, it's really helpful.  

What needs improvement?

The threshold could be easier to configure. I would like to see more automation and integration with their own backups. Currently, you can stop and start a backup, but it would be nice if you could initiate a reinstall using Veeam ONE.

For how long have I used the solution?

I have been using this solution for roughly six years.

What do I think about the scalability of the solution?

We experience problems with our SQL database. Our SQL database grew quite large in size with Veeam ONE. This is an area for improvement. They should also provide more guidance regarding calculating how big the environment might grow for the SQL database. We experienced a couple of issues where the Veeam ONE server went down because the SQL database grew too much, and we had to recreate it a couple of times. We don't quite understand how the Veeam ONE database works and what causes it to grow so quickly. 

How are customer service and technical support?

The technical support is responsive, however, there have been times when we have had problems, but the technical support will determine it's not a Veeam issue, so they just drop it. They will only help us if the issue is directly related to Veeam. They could go a bit further and give a few suggestions, but they don't. In some cases, we have to get both VMware support and Veeam support together on one call and go through our account rep to pressure them. They'll eventually do it, but you have to force their hand.

How was the initial setup?

The initial setup was quite straightforward. The Installation process was completed in one day.

What's my experience with pricing, setup cost, and licensing?

We got the Veeam Enterprise Suite, which comes with Veeam ONE and Enterprise Manager. I'm not exactly sure what the pricing is.

What other advice do I have?

Veeam ONE is a great product. My main advice would definitely be to do a complete overview of the setup, and accurately design the database because otherwise, it will grow out of control.

On a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1266192 - PeerSpot reviewer
Group Product Specialist at a wholesaler/distributor with 201-500 employees
Reseller
A well-organized interface that is simple to use and can verify backup integrity
Pros and Cons
  • "The most valuable feature is the ability to verify that backups are valid."
  • "We would like to see support for some additional storage systems."

What is our primary use case?

We use and promote Veeam for protecting server farms. We also work with system integrators, providing them with this solution and helping them to size deals.

How has it helped my organization?

Provided much more, best to say, time, and less worry about backup. It automated backup to the point of almost no involvement needed and our backups can be checked, tested and verified at any time in accordance with our policies.

What is most valuable?

Veeam is much more flexible than other products, such as Commvault.

The interface is well-arranged and it is simple to use.

This solution is very easy for us and our partners to deploy.

The most valuable feature is the ability to verify that backups are valid.

What needs improvement?

We would like to see support for some additional storage systems. They do have a range available but more should be available.

The cost of this solution could be reduced.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for two years.

What do I think about the stability of the solution?

I am extremely satisfied with stability. You can make sure that every backup is 100% recoverable, which is a feature that I and my team are very grateful for. It is something that is not available in most solutions, as far as I have seen.

What do I think about the scalability of the solution?

Veeam is easily scalable. I had a couple of cases where I had to scale from small to medium to enterprise-level organizations. There were thousands of nodes and it was easy to do. It took between a couple of hours and a day or two, depending on the size of the deployment.

How are customer service and technical support?

The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72 hours.

Which solution did I use previously and why did I switch?

I have used similar solutions by vendors such as Commvault.

Veeam is much more flexible and easier to use. With Commvault, you need an additional technician to launch or deploy anything. It requires a lot of time just to set it up. Also, Commvault is more expensive.

How was the initial setup?

The initial setup is simple and straightforward without the need for more complex preparations.

What about the implementation team?

In-house and vendor team - expertise was on a level and did not require extensive amounts of time. 

What was our ROI?

We estimate our ROI within 1,9 - 2,3 years. 

What's my experience with pricing, setup cost, and licensing?

Veeam is more reasonably priced than some competing products.

Which other solutions did I evaluate?

Each solution has its own points that are good but in cost-optimization, Veeam is a good price and it is very easy to deploy for both us and our partners.

What other advice do I have?

My advice for anybody who is implementing this solution is to make sure that the sizing is correct. Having good or perfect sizing is the best thing that somebody can do for their company, and, if possible, to put more funds into analytics reporting so that they can provide intelligent sizing in advance. In fact, the biggest lesson that I have learned from using this solution is that you never want to have the wrong sizing.

Overall, I am quite satisfied with this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
PeerSpot user
CTO at F12.net
Real User
Reduced our overall backup windows while reducing our dedicated backup infrastructure
Pros and Cons
  • "Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure."
  • "Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
  • "Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs."
  • "Additional executive summary reports for the entire infrastructure would be a nice to have."
  • "One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance."

What is our primary use case?

Primary backup and long-term retention to protect our client data across our datacenters. Allows for incremental RPOs for VM and file-level recovery across multiple datacenters to our IT staff of more than 200 technicians. Enable fast restores and long term archival.

How has it helped my organization?

As our datacenters continue to grow, we had a challenge of reducing backup windows while being able to scale our total protected VMs. Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure.

What is most valuable?

Granular permissions through Veeam Enterprise Manager have allowed for us to pass control down to our support staff instead of having it with senior datacenter resources.

Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data. 

What needs improvement?

Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs. Better to have built-in deduplication for long-term retention. Storage efficiency is a weakness.

Additional executive summary reports for the entire infrastructure would be a nice to have.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, we have not experienced any stability issues.

What do I think about the scalability of the solution?

One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance. 

Also, know where the bottleneck is within your environment. If you are repurposing older equipment, it likely won't be up to the task. Storage performance is crucial to your backup times.

How are customer service and technical support?

Support has been great; no complaints.

Which solution did I use previously and why did I switch?

We used PHD Virtual and what is now Unitrends UVB. Backup infrastructure was becoming a significant cost and scaling this solution meant more sprawl. Backup windows were increasing outside our comfort levels. At the time, we as acquired a company with additional datacenter services. Consolidating to one solution with a single interface was key. This, in turn, ensured that we had complete visibility of our backup environments across multiple datacenters.

Veeam helped us solve all of these areas of concern.

How was the initial setup?

It was pretty straightforward.

What about the implementation team?

In-house.

What was our ROI?

We have increased our scalability while being able to free up senior resources from recovery activities. I estimate our overall savings to about $20,000 per year.

What's my experience with pricing, setup cost, and licensing?

Plan your long-term backup strategy for growth and size the solution appropriately. Veeam has a number of setup options to choose from so make sure you understand them to make the right decision.

I would always suggest a multi-year agreement as this will allow for the best possible ROI of licensing.

Which other solutions did I evaluate?

We looked at vRanger, Unitrends, and Datto.

What other advice do I have?

Since everyone's data is different, I would recommend a proof of concept project to understand how your data will be used within this solution. If you are intending to keep data for long-term retention, look at a dedicated deduplication appliance.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Virtualization Consultant at Bahwan IT
Consultant
Easy to use, good support, and the backup and restore features are very fast
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "I would like to have the capability of backing up a physical machine, as opposed to just a VM."

What is our primary use case?

We are a Veeam distributor and this is one of the solutions that we use, and also implement for our clients. 

We have been using an on-premises deployment. It is installed in our VMs, and we have created a backup repository. It performs a daily incremental backup, and on the weekend it performs a full backup. 

What is most valuable?

The restore option is very fast when restoring the VM, and it is the most valuable feature for me.

The user interface is good and it is very easy to use.

What needs improvement?

I would like to have the capability of backing up a physical machine, as opposed to just a VM.

For how long have I used the solution?

We have been using this solution for about one month.

How are customer service and technical support?

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

Which solution did I use previously and why did I switch?

I used to use IBM Tivoli, and I find that the backup and restore operations are much faster with Veeam. The price of Veeam is much lower than the IBM solution. In Veeam we can use different kinds of storage, whereas, with IBM, we could only use a tape backup.

How was the initial setup?

Veeam is very easy to implement. The installation is easy, and you do not need a technical person to be present.

The deployment takes approximately two hours, including configuration.

What about the implementation team?

We had some assistance from our contact with Veeam in Dubai.

What other advice do I have?

We are happy that we are using Veeam.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
reviewer1053252Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP

After sale support should be the most important decision criteria for buying any solution. When it comes to disaster recovery usually people are mentally stressed and challenged in terms of RTOs, that causes a bit of a panic and may affect proper judgement of taking the right decisions at the time, having a simple solution comes handy in such situations. All I can say that according to my 2 year in depth experience of dealing with multiple Veeam products and before that having dealt with other backup vendor's I cannot stop but say the truth that Veeam has an amazing after sales support experience hence their NPS scores and their products are the easiest to use in their field so far. It really just works!

IT Director at FNF
Real User
An excellent replication solution that's easy to set up, has good compression, and offers great stability
Pros and Cons
  • "The whole replication aspect of the solution is excellent because it compresses the data so well."
  • "It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there."

What is our primary use case?

We primarily use the solution for backup and replication.

What is most valuable?

The whole replication aspect of the solution is excellent because it compresses the data so well. 

The way you get everything on one pane and see the whole environment because you're top is one of the reasons I really like Nutanix.

What needs improvement?

It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there. 

If they can create a virtual environment with the traffic environment that would be beneficial.

For how long have I used the solution?

I've been using the solution for over a year.

What do I think about the stability of the solution?

The solution is very stable once it's up and running.

What do I think about the scalability of the solution?

The solution is easily scalable if you have to move to a larger site.

How are customer service and technical support?

Nutanix technical support is excellent. You can't get better. You won't get better.

Which solution did I use previously and why did I switch?

I used HP, the normal three-tier environment, and I wanted to go to upper coverage, so I switched.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We're using the on-premises deployment model.

The solution has some really nice features, but there is a lot of competition in the open-source market. I'd truthfully also prefer an open-source solution as well.

I would rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.