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it_user315348 - PeerSpot reviewer
IT Manager at a non-profit with 501-1,000 employees
Vendor
We've been able to perform granular restores of Exchange mailboxes, though we've yet to use the full restore functionality.

What is most valuable?

Regular backup/recovery is the main feature, but I really like the Exchange mailbox recovery tool, and the ability to isolate test environments.

It is really easy to use as well, and it's a powerful backup/recovery solution.

How has it helped my organization?

Fortunately, we have not had to use the restore functionality (touch wood), but it does give us the reassurance that we can perform a restore if needed, in a real situation as well as performing regular testing in our virtual lab. The other functionality that has really had an impact is being able to granually restore Exchange mailboxes.

What needs improvement?

I really cannot think of any areas that stand out as needing improvement right now, to be honest.

For how long have I used the solution?

We've used Veeam for two years. We started with the free version of Veeam ONE, then we paid for Backup Essentials because we were so pleased with it.

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April 2025
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What was my experience with deployment of the solution?

Not at all, we found it to be extremely intuitive to install, really clearly letting us know of any issues across network at each stage so could easily remedy.

What do I think about the stability of the solution?

Not at all, we've had no issue with stability.

What do I think about the scalability of the solution?

Absolutely no problems with scaling.

How are customer service and support?

Customer Service:

Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V version instead of the one we needed) and the customer service team who resolved it was top notch. We were issued with a temporary full license to cover the period that they took to sort it out so we could continue to use the software. Brilliant.

Technical Support:

We have not really needed technical support as we have found it to be really easy and intuitive to install and use. The documentation, when needed, has also been very comprehensive.

Which solution did I use previously and why did I switch?

This is the first product that we have used to back up VMware ESXi. VM servers so do not have anything to compare against. Having said that, we have no reason to look for an alternative.

How was the initial setup?

It's really easy, if there are any issues with things like firewall/ports that should be open, the software tells you exactly what the problem is and what's needed to fix it. Very impressed with this.

What about the implementation team?

It was all done by our in-house IT team.

What was our ROI?

The ROI is difficult to calculate but the product has returned our original investment many times, in terms of insuring systems uptime across our business.

What's my experience with pricing, setup cost, and licensing?

The original set-up cost was only the license fee (£636+vat), plus minimal internal IT costs to set up.

Which other solutions did I evaluate?

We did try Unitrends backup solution but really preferred Veeam’s offering.

What other advice do I have?

My advice would be to go ahead with the implementation as I think it's the best product on market today for VMware ESXi disaster recovery. It really is straightforward to install and use, with some really nice features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user163335 - PeerSpot reviewer
Director of Information Technology at a religious institution with 51-200 employees
Vendor
It's hard to put an actual number on ROI. When you recover a document/server and look like a hero -- priceless.

What is most valuable?

Ease of use, ease of setup, and ease of recovery.

How has it helped my organization?

  • As long as you are good with your grouping of servers, the dedupe process is wonderful.
  • Once installed and configured, it just works. The management dashboard is pretty easy to use and very easy to read.
  • On top of the easy to configure and manage, it is also lightning fast during recovery. It took just 20 minutes to recover a 500GB Windows Server.
  • Since the product connects directly to your vcenter, most of the traffic stays within your virtual switching environment, making backups run that much faster.

What needs improvement?

This product is for virtual environments only. Which means it cannot backup physical servers. Most, but not all, software support VMWare and VMWare environments but on the rare occasion (like with us) when a vendor requires a physical machine to operate, it means we have to have a different backup process.

For how long have I used the solution?

I have used this product for 4 years as my primary backup solution for my VMWare environment.

What was my experience with deployment of the solution?

No. The deployment was very easy and self-explanatory.

What do I think about the stability of the solution?

One of the great things with this software is that it is designed to do one job: backup virtual machines. It isn’t trying to manage anti-virus, or deploy images, it is strictly a backup process. I have no issues with stability.

What do I think about the scalability of the solution?

As we grew, it handled the workload marvelously. As long as it has enough space to store the backups, it will work without any issues.

How are customer service and technical support?

Customer Service:

Very friendly and very responsive.

Technical Support:

I am going to say great, but the truth is, I have never had to use them. They sold me the product 4 years ago, I installed the software, and haven’t had any issues.

Which solution did I use previously and why did I switch?

Yes. I used the Symantec suite of products. I switched because it became bloated with different items and it tried to manage more things than what I wanted it for.

How was the initial setup?

Very straightforward. You put in your ESX or vCenter information and you are connected and ready to go.

What about the implementation team?

In-house.

What was our ROI?

The software itself was less expensive than Symantec. But it is kind of hard to put an actual number on it because when you recover a document or a server for someone and it makes you look like a hero, it is priceless.

What's my experience with pricing, setup cost, and licensing?

Management of Veeam is easy. It notifies me everyday of the progress of the backups. The setup costs were normal. Cost of OS, Veeam Software, and shared hardware (virtual environment).

Which other solutions did I evaluate?

Yes. We also evaluated Barracuda’s cloud product.

What other advice do I have?

I cannot speak highly enough of this product. It has made backup and recovery so much easier. Veeam’s motto of “it just works”, is 100% accurate. It is quite literally a point and click product that doesn’t require special client installs to servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.
it_user249768 - PeerSpot reviewer
Datacenter Core Infrastructure with 1,001-5,000 employees
Vendor
Transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs.

What is most valuable?

It is important that a backup product delivers what it promises. As backup features are important, so are restore features. The ability of Veeam Backup & Replication suite to restore various items in a granular and fast way (RPO & RTO importance) is key for our customers.

How has it helped my organization?

Veeam B&R software is transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs. Setting up a backup application/infrastructure is one thing, but to keep it operational without having to deal with big issues is another. I barely encounter situations where Veeam B&R setup disappoints our customers.

What needs improvement?

Two months ago, I would have said the integration of Veeam Endpoint Backup with Veeam B&R, but this is covered by now with Veeam 8 U2. The feature that a few customers are waiting is SharePoint item restores via redirected SQL, instead of having to install a staging SQL instance on the Veeam B&R backup server.

For how long have I used the solution?

I've been installing and configuring it for three and a half years.

What was my experience with deployment of the solution?

Every IT environment has it's specific needs and caveats. Of course I encountered some minor issues when deploying Veeam, but this is mostly related to the IT environment itself. Rare issues are logged with, and solved by Veeam support.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No, Veeam B&R provides a flexible way of working and scaling with the breakdown of different functionalities (proxies, repositories etc.).

How are customer service and technical support?

Customer Service:

In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe.

Technical Support:

In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.

Which solution did I use previously and why did I switch?

I have experience with Backup Exec. The backup/restore capabilities are far away from the Veeam Suite.

How was the initial setup?

It's straightforward.

What about the implementation team?

We are installing/configuring Veeam in customer environments.

What was our ROI?

As system integrator we offer various backup/replication products. I have no personal hands-on experience with other products except Backup Exec, and Veeam.

What other advice do I have?

It's important to make a correct design which maps on your IT environment needs. A simple Veeam POC can be setup to validate the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Premium Partners
PeerSpot user
it_user368646 - PeerSpot reviewer
it_user368646Systems Engineer with 1,001-5,000 employees
Real User

Your one comment about the SQL staging server has now been resolved with the addition of the guest interaction proxy in Version 9

See all 2 comments
it_user165150 - PeerSpot reviewer
Server Systems Analyst with 501-1,000 employees
Vendor
​Performance of the replica when booting during an emergency could be better. Veeam is an excellent option.

What is most valuable?

The instant recovery and quick boot of the replicas. Ability to boot replicas from a de-duplication storage device (degraded performance).

How has it helped my organization?

During a "zero day" virus outbreak that caused several critical systems to fail, the ability to boot and run a "replica" that hadn't been infected yet kept the business running and productive.

What needs improvement?

Performance of the replica when booting during an emergency. Only a few critical systems can be booted this way due to the loads on secondary storage appliances. This isn't really a problem, more of a limitation of the hardware devices we used for implementation.

For how long have I used the solution?

I used this product for Virtual Machine replication to a D/R site and also as a secondary backup and recovery over two years.

What was my experience with deployment of the solution?

Deployment went smoothly and without and major sticking points or issues.

What do I think about the stability of the solution?

Occasionally, we would experience slowness on our network that would cause Veeam to get "out-of-sync" with the replicas. This was easily corrected, but seemed to be overly sensitive to bandwidth and connection speed.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Excellent. Very responsive, patient and professional when needed.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No, this was a new build-out where no previous solution had existed.

How was the initial setup?

Very straightforward and intuitive.

What about the implementation team?

We collaborated with a vendor but did 70% of the implementation with internal personal.

What was our ROI?

Excellent. The savings to lost work time during the virus outbreak alone saved the company work loss time for 150+ employees for two days.

What's my experience with pricing, setup cost, and licensing?

Initial setup was under $3,000.00 including consultants and employee time. Day to day costs are very minimal with simply adding a new VM to one of the replication folders after deployment.

Which other solutions did I evaluate?

Yes. Backup Exec and Zerto were considered, but Veeam was chosen for better recoveries and easier administration.

What other advice do I have?

Do your research and comparison studies that are specific for your business. Not all products are best for every business, no matter how good they are. Veeam is an excellent option and was ultimately the best choice for our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Definitely when using a Dedupe appliance performance is lacking as we have this issue with a Data Domain prior to upgrading it. It is still slow but manageable. As noted always research options.

it_user159642 - PeerSpot reviewer
Sr. Systems Engineer with 51-200 employees
Real User
I evaluated CommVault. Veeam was much better priced for the features we needed.

What is most valuable?

The ease of use and intuitiveness of the interface are excellent. Ability of the software to work reliably and consistently is very important. The instant restore option to mount backups and read data from them in a matter of seconds/minutes is very helpful. Ability of Veeam to replicate backups cross-site is critical to my DR strategy.

How has it helped my organization?

Veeam allowed me to eliminate the need for tape backups and replace legacy backup software. The reliability of Veeam is amazing compared to the solution(s) I was using. I am now able to spend 2 minutes a day reviewing backup logs instead of hours troubleshooting errors and calling vendor support. The ability to replicate backups off-site disk to disk also saves a ton of time compared to swapping tapes and manually moving them off-site.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

I used a 3rd party consultant to aid in the deployment however after watching it done I was sorry to have paid someone else to do it. The deployment process appeared to be very straightforward.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent customer service. I have mostly dealt with tech support.

Technical Support:

Excellent. Always responsive and quick to resolve issues. Though there are rarely issues to resolve.

Which solution did I use previously and why did I switch?

Yes I previously used Symantec BackupExec which had been in place for years. The product was full of bugs, completely unreliable, and required weekly calls to tech support. I switched to Veeam because of these reasons primarily. The cost of Veeam also came in lower than our previous system.

How was the initial setup?

The initial setup was very straightforward. I was able to follow the implementation guide and get the trial setup very quickly. The GUI is intuitive, I've never had an issue figuring out how to use a feature.

What about the implementation team?

I implemented the production instance through a vendor. The vendor was competent and able to configure Veeam properly. However I do not see the need to use a vendor for future Veeam implementations. The Veeam install and setup process if easy to figure out.

What was our ROI?

Invaluable in time saved managing backups. The time I spent managing backups, failed jobs, software errors etc has been almost eliminated by Veeam. I have recovered at least 5 hours a week by switching to Veeam.

What's my experience with pricing, setup cost, and licensing?

I do not recall the exact setup costs. I believe I paid the vendor ~$1,500 to implement Veeam, plus the cost of the Veeam licenses and support. Ongoing cost is simply the cost of renewing support and about 5 minutes of my day.

Which other solutions did I evaluate?

Yes, I evaluated CommVault. Veeam was much better priced for the features we needed.

What other advice do I have?

Veeam is an excellent and reliable VM backup tool at a great value compared to other products. I strongly recommend deploying the free trial to get familiar with the product. After using the trial I would be surprised if someone doesn't purchase Veeam.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at Softline
MSP
Useful for monitoring, investigating, and troubleshooting the environment
Pros and Cons
  • "It has been useful for monitoring, troubleshooting, and assessing our environment, as well as for investigating bottlenecks."
  • "Sometimes, it's a little difficult for me to use its user interface. Its scope is very big with a lot of tuning, settings, and so on. If it's difficult for me, it must also be difficult for our customers."

What is our primary use case?

I use Veeam ONE in testing environments. I don't use it in the production environment. I only use it for demo and testing tasks.

We have on-prem installations. In Belarus, it's not popular to use cloud features due to government regulations, and our customers use only on-prem environments.

What is most valuable?

It has been useful for monitoring, troubleshooting, and assessing our environment, as well as for investigating bottlenecks.

What needs improvement?

Sometimes, it's a little difficult for me to use its user interface. Its scope is very big with a lot of tuning, settings, and so on. If it's difficult for me, it must also be difficult for our customers.

For how long have I used the solution?

I have been using it since 2020 when I started preparing for the certification examination for Veeam. Now, I don't use it that much. I run Veeam ONE only for demo purposes. 

What do I think about the scalability of the solution?

Our environment is stable, and we are not into scaling and sizing our environment. It is very static for us.

How are customer service and support?

I have not used their support for Veeam ONE, but I have used it for Veeam Backup and Replication tasks. I have had communication with Russian support, and they are very fast in communicating with us. They were very good. I would rate them a five out of five.

How was the initial setup?

The initial setup is not so difficult, but other functions and customer settings for monitoring are sometimes difficult. Its initial installation is not difficult for me.

What about the implementation team?

We are an integrator. We have two or three engineers for maintenance activities.

What's my experience with pricing, setup cost, and licensing?

I have not used the resale license in our testing environments. Sometimes, our customers used the trial license for 30 days and so on.

What other advice do I have?

I would advise implementing Veeam Backup and Replication and Veeam ONE together in your environments.

I would rate it an eight out of ten. It is useful for me, but sometimes, it is very difficult to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Yilak Yigezu - PeerSpot reviewer
CTO at united system integrators
Real User
Easy to use with a simple restore feature; great for any virtual environment
Pros and Cons
  • "This is easy to use with a simple restore feature."
  • "Unfortunately, the software only runs on Windows."

What is our primary use case?

Our primary use case of Backup & Replication is for Linux systems. We are partners of Veeam and I am the CDO.

What is most valuable?

This is a good solution for the virtual environment; it's easy to use with a simple restore feature. 

What needs improvement?

Unfortunately, the software only runs on Windows and can't take backups of Linux or other operating systems. It would be helpful if it would run on Linux. There are also some issues with support response times. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

This is a stable product, it works well. 

What do I think about the scalability of the solution?

We haven't yet tried to scale.

How are customer service and support?

The customer service is good although there can be a delay in response times. 

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

In comparison with other solutions, licensing costs are fair although still a little high. Veeam is not as expensive as Commvault or other backups.

Which other solutions did I evaluate?

Micro Focus Data Protector has the advantage of supporting legacy operating systems like HP-UX or IBM X. Veeam doesn't have that. I prefer Veeam in terms of its VMware.

What other advice do I have?

I highly recommend this solution and rate it nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1143825 - PeerSpot reviewer
Technical asst. at a educational organization with 501-1,000 employees
Real User
Has good snapshotting and cloning features
Pros and Cons
  • "Veeam Backup Replication's snapshotting and cloning are the most valuable features."
  • "The cost needs to be considered."

What is our primary use case?

We have scheduled the backup to be done on our side. At certain intervals, depending on the capability of Veeam, we are doing the replication at a remote site on the same cluster that we use Nutanix as a backup. Basically, we have a Nutanix cluster taking backup of another Nutanix cluster. Outside of this, we are also using Veeam, which is on another machine, or basically another storage.

We have 19 Veeam running on a four-node cluster. Currently, we are using 80% of our RAM capacity and have more CPU and storage available, we still have capacity.

How has it helped my organization?

Before using Veeam and HCI, we were performing the functions physically. We used physical machines to run our services. Hardware failure leads to the pillar of our services. Now we have high organization and we can sustain any failure. 

We have found the Veeam function very useful because it saves us a lot of storage.

What is most valuable?

Veeam Backup Replication's snapshotting and cloning are the most valuable features.

For how long have I used the solution?

I have been using Veeam Backup for a year and a half.

What do I think about the stability of the solution?

Veeam is a stable solution.

What do I think about the scalability of the solution?

Veeam is scalable. We can add nodes to scale up, it's a scale of architecture.

How are customer service and support?

We receive very good support from Nutanix.

Which solution did I use previously and why did I switch?

Prior to Veeam we had physical machines that required manual backup.

How was the initial setup?

The initial setup of Veeam is very straightforward. It took one month to get the production. After the initial deployment, we had to migrate our Veeam from physical to virtual so that took another two months.

What about the implementation team?

We received help from the OEM. After set up it is easy to manage ourselves without help from OEM or any system user.

What was our ROI?

We have seen a return on our investment within two years. Prior to Veeam, we were doing the work physically, which is costly. We had to buy hardware every time we needed a new service to go to production. Now we have the cluster and can immediately deploy a new Veeam and be up and running immediately.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup Replication is a one time subscription for five years.

Which other solutions did I evaluate?

We evaluated other options from VMware, Cisco Hyper-V and Nutanix. 

What other advice do I have?

The cost needs to be considered.

I would rate Veeam Backup Replication an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.