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reviewer1437477 - PeerSpot reviewer
IT Manager at a consultancy with 1,001-5,000 employees
Real User
Feb 14, 2021
Easy to set up, supports file and image-level restore, and offers on-the-fly migration
Pros and Cons
  • "The initial setup was very easy."
  • "It is very easy to restore files and images."
  • "If a single file is corrupt then the restoration of the entire backup will fail."
  • "If a single file is corrupt then the restoration of the entire backup will fail."

What is our primary use case?

We use Veeam to back up our virtual machines, software, and data.

We also use it to replicate data that is on the cloud, outside of the company.

What is most valuable?

It is very easy to restore files and images.

It supports migration on the fly.

What needs improvement?

If a single file is corrupt then the restoration of the entire backup will fail. This type of dependency is a problem.

I would like to see some customized backup functions that allow the end-users to make copies of files.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for six years.

Buyer's Guide
Veeam Data Platform
March 2026
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What do I think about the stability of the solution?

Veeam is a stable solution and we haven't had any problems with it.

What do I think about the scalability of the solution?

We have not needed to scale yet, but if required, I think that it is scalable.

We have one group who is using it. Our end-users do not run backups themselves.

How are customer service and support?

This product is supported well.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

We are happy with the pricing and we pay for licensing on a subscription basis.

Which other solutions did I evaluate?

We evaluated Commvault as a backup solution but settled on Veeam.

What other advice do I have?

For users who are interested in folder backup, I recommend Veeam.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Architect at a recreational facilities/services company with 1-10 employees
Real User
Feb 2, 2021
A reliable backup solution with a straightforward interface
Pros and Cons
  • "I think the interface is straightforward"
  • "Even though there's room for improvement, I believe it's a good solution."
  • "Technical support can be improved."
  • "We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents."

What is our primary use case?

We use Veeam to backup all the virtual machines and all the company data.

How has it helped my organization?

It's a backup solution. The only way it has improved the organization is by giving us a modern and robust backup solution. The previous solution wasn't complex, lacked features, and was abandoned.

What is most valuable?

I think the interface is straightforward. It's not complex. The other thing I like is that it usually works very well.

What needs improvement?

Technical support can be improved. Cloud backup could also be better. It would be better if there were an option to back up and then manually attach to storage. It's possible on-premises, but this isn't possible on the cloud. 

For how long have I used the solution?

I've been using Veeam Backup & Replication for two years.

What do I think about the stability of the solution?

I consider it to be very stable.

What do I think about the scalability of the solution?

It depends on the license. If we have more laws, more data to back up, then it's possible to do it. It's very scalable. It's only an issue of licenses and if it's necessary to increase the bandwidth and if it's necessary to increase the number of proxy servers. It's very scalable, and the product has no limits.

How are customer service and technical support?

We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.

Which solution did I use previously and why did I switch?

We did look at other options. The other solutions I was looking at weren't good enough.

How was the initial setup?

The on-premises installation was very simple, but the on cloud installation has been more complex. It took us about one week for on-premises and three weeks for cloud deployment.

What about the implementation team?

We used a reseller to implement the solution.

What's my experience with pricing, setup cost, and licensing?

It's the market price. It isn't expensive, nor is it cheap.

What other advice do I have?

I would advise potential users to consider this solution and analyze it. See if this could be a good solution for their use case. Even though there's room for improvement, I believe it's a good solution. 

On a scale from one to ten, I would give Veeam Backup & Replication an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
March 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,077 professionals have used our research since 2012.
CTO and CISO at omega-peripherals
Reseller
Jan 31, 2021
Good price to performance ratio, stable, and simple to use
Pros and Cons
  • "What I like most about this solution are the simplicity and the price-performance ratio."
  • "What I like most about this solution are the simplicity and the price-performance ratio."
  • "It's a great product, but only if you have everything virtualized."
  • "It's a great product, but only if you have everything virtualized."

What is our primary use case?

We are resellers of Veeam with an official partnership and a contract for reselling the product.

What is most valuable?

What I like most about this solution are the simplicity and the price-performance ratio.

What needs improvement?

It's a great product, but only if you have everything virtualized. If you still have non-virtualized environments, then it's not treatable for customers who have some products we can not virtualize. For example, another service, or if you have Oracle or other databases, then it's not treatable for those environments.

For how long have I used the solution?

We have been using Veeam Backup Replication from the point that Veeam was available.

What do I think about the stability of the solution?

It's a stable solution. We have not had any complaints from our clients.

What do I think about the scalability of the solution?

It's scalable with no issues.

How are customer service and technical support?

If we have any issues, our technician teams contact the manufacture if they need help.

How was the initial setup?

The initial setup and deployment are handled by our technician. I have never done it myself, but from my understanding, it's easy.

We have a team in-house for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is quite fair.

People always want something cheaper but then it doesn't work as well.

What other advice do I have?

Most of the time, we recommend Veeam because it's good enough. But in some environments, we don't see any reason for it and we recommend other solutions.

Know your environment before choosing Veeam to ensure that it is suitable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
João Carvalho - PeerSpot reviewer
TIO at Fundação de Serralves
Real User
Top 5Leaderboard
Jan 2, 2021
Reliable, easy to use, good support, and requires minimal maintenance
Pros and Cons
  • "It's very easy to work with and it's very reliable."
  • "It's very easy to work with and it's very reliable."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."

What is our primary use case?

The primary use case of this solution is to back up all of our applications and all of our data.

What is most valuable?

It's very easy to work with and it's very reliable.

We haven't had any issues so far, and the backup and restore works very well.

What needs improvement?

I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for five years.

We are working with the latest version.

What do I think about the stability of the solution?

We use this solution daily. It's very stable. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. We started out with a few issues, and after we purchased Office 365 it was easy to store and proceed with other backups.

This is a backup of the applications and data. We don't have any users who access it.

How are customer service and technical support?

We contacted technical support one time only. They were able to solve the issue. 

They were good.

Which solution did I use previously and why did I switch?

Previously, we used a few different solutions. Before Veeam, we were using a solution from HP, and Symantec.

We decided to go with Veeam because we had a few issues that were not able to be resolved in time.

How was the initial setup?

The initial setup was simple. When you compare it with other solutions it was simple.

This solution does not require a lot of maintenance. This component of the solution is very easy. We only need one person to maintain it.

What about the implementation team?

The implementation was completed within the company.

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution. It's on the cheaper side.

What other advice do I have?

I would recommend this product to others who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1478235 - PeerSpot reviewer
Senior Solution Architect at a comms service provider with 11-50 employees
Real User
Dec 31, 2020
Flexible on-premises and cloud solution but it could use more automation
Pros and Cons
  • "In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud."
  • "I would mostly recommend this product because it's easy to use and it is easy to install."
  • "In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replication. Overall, they need more automation."
  • "The Veeam technical support is not very good."

What is our primary use case?

We implemented Veeam Backup & Replication on-prem and also on the cloud - we have both infrastructures. We use it internally to backup our internal servers and we have a cloud infrastructure where we use it to backup our customers' virtual machines for disaster solutions. We use it for disaster replication.

What is most valuable?

In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud.

What needs improvement?

In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replications. Overall, they need more automation.

For how long have I used the solution?

I have been using Veeam Backup & Replication for six years.

What do I think about the stability of the solution?

Veeam Backup & Replication is a stable product.

What do I think about the scalability of the solution?

Veeam Backup & Replication is scalable.

I don't know our user count, but we have about 8,000 virtual machines.

We recently added this product to the environment so we will continue to use it.

How are customer service and technical support?

The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.

How was the initial setup?

Veeam is very easy to install. We can install it and begin use in one hour.

What about the implementation team?

We implemented it ourselves with our three person backup team made up of three admins.

What other advice do I have?

I would mostly recommend this product because it's easy to use and it is easy to install. On a scale of one to ten, I would give Veeam Backup & Replication a seven.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1436754 - PeerSpot reviewer
Database Administrator / Database Architect at a manufacturing company with 501-1,000 employees
Real User
Dec 27, 2020
Stable and scalable with all the benefits of a virtual machine
Pros and Cons
  • "The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example."
  • "The solution gives me everything which no physical machine gives, however, it is much easier to relocate to do anything with it."
  • "It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp."
  • "Sometimes, when we shut it down, it doesn't properly shut down for us."

What is our primary use case?

I'm not doing anything with the the solution right now. I'm just using them for database purposes. We store databases there and applications.

How has it helped my organization?

The solution saves our organization some money as we don't need to store to a physical machine.

What is most valuable?

The solution gives me everything which is no physical machine gives, however, it is much easier to relocate to do anything with it. 

The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example.

What needs improvement?

Sometimes, when we shut it down, it doesn't properly shut down for us.

If we need to back it up, would be even better if we could do a backup when the files are open and the applications are working. If the solution itself had that capability to backup everything consistently, across all the files, across the system just as we are using the product, then it would have huge benefits, even more than it has today. It would mean that I would not need to purchase any other party third-party products to ensure that my application or my database will work after I back it up and start it up. 

It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp. Then I would not need other products and I could just use this, which would be better.

For how long have I used the solution?

I'm currently using the solution. I've been using it over the past 12 months at least.

What do I think about the stability of the solution?

The stability seems to be pretty good. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It seems to be reliable.

What do I think about the scalability of the solution?

I'm not sure if we have plans to increase usage. I don't make that decision in the organization.

How are customer service and technical support?

I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my systems admin quite knowledgeable. When I asked him something, he knows what to do right away. I'm not sure how many cases he's faced, where he did not know the answer and then had to go somewhere to get it.

Therefore, I can't really speak to any knowledge of technical support. I don't know how they are, to be honest.

How was the initial setup?

I don't really handle the installation process. I can't speak to how difficult or easy the implementation process is.

What other advice do I have?

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1455969 - PeerSpot reviewer
System Administrator at a tech services company with 201-500 employees
Real User
Dec 27, 2020
Good support, stable, and offers good features for the price
Pros and Cons
  • "I have been in contact with technical support and they are very good."
  • "Compared to other products, Veeam has a lot of features for the price."
  • "I would like to see better features for exporting to cloud-based repositories."
  • "I would like to see better features for exporting to cloud-based repositories."

What is our primary use case?

We use this product for backing up on-premises virtual servers. We have virtual servers at our two sites that we back up, and we also replicate them between each other.

What is most valuable?

Compared to other products, Veeam has a lot of features for the price.

What needs improvement?

I would like to see better features for exporting to cloud-based repositories.

Having reduced pricing for smaller businesses would be helpful.

For how long have I used the solution?

We have been using Veeam Backup & Replication for approximately 10 years.

What do I think about the stability of the solution?

This product is very stable.

What do I think about the scalability of the solution?

There are two of us, myself and my colleague, who use this solution in our company.

How are customer service and technical support?

I have been in contact with technical support and they are very good.

How was the initial setup?

I find the installation fairly easy, although I've been working with it for quite a while.

What's my experience with pricing, setup cost, and licensing?

This product is not cheap, but it's well worth the cost.

What other advice do I have?

I am looking forward to a new feature that is coming out in version 11 that allows you to lock your backups in a Linux backup repository. This will stop ransomware from destroying your backups.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Architecture Expert at a tech services company with 51-200 employees
Real User
Dec 23, 2020
Quick to set up and deploy, stable, and supports continuous backup
Pros and Cons
  • "The most valuable feature is the continuous backup."
  • "This is absolutely a product that I recommend."
  • "In the future, I would like to see better support for direct backup to tape."
  • "At this point, my only complaint is about the licensing costs."

What is our primary use case?

Our primary use case is for the backup of our virtual machines.

What is most valuable?

The most valuable feature is the continuous backup.

What needs improvement?

At this point, my only complaint is about the licensing costs. We have not experienced any technical problems.

In the future, I would like to see better support for direct backup to tape.

For how long have I used the solution?

We have been using Veeam Backup & Replication for two weeks.

What do I think about the stability of the solution?

This is a stable product and we haven't had any problems.

What do I think about the scalability of the solution?

Our installation is not very large, so scaling is no issue.

We have seven users who are operators.

How are customer service and technical support?

We have not needed to contact support.

How was the initial setup?

The initial setup was straightforward and the deployment was quite quick.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid yearly and the cost is about $12,000 Swiss Francs ($17,400 USD).

Which other solutions did I evaluate?

We did evaluate other options before adopting Veeam.

What other advice do I have?

This is absolutely a product that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.