We are using this solution to back up all of the critical VMs and the critical server. It's applied on the server.
Enterprise Chief Infrastructure Hosting & Cloud Architect with 5,001-10,000 employees
Good support, easy to set up, stable, and the on-premises version is doing a good job
Pros and Cons
- "They provide good technical support and we are satisfied with the support we have received."
- "The Cloud version is not ready, they need maturity and ease of deployment in terms of management."
What is our primary use case?
What is most valuable?
It's doing a good job.
What needs improvement?
Azure Cloud version support requires improvement. The on-premises is doing well.
I don't think that it is really ready.
Ideally, the cloud version and the on-premises version can be managed through the same interface, but that is not the case with their cloud-native implementation. The cloud-native solution is completely disconnected from the on-premise solution. This is an area that needs to improve.
When we started to talk to them about the cloud, we were under the impression that it's was going to be the same console, and everything would be the same, but that is not the case.
The cloud offering as a SaaS and the integration with the cloud providers. We work with Azure, and I think they need better integration with Azure.
Also, the consolidation between the on-premises solution and those going to the cloud should have the same user experience. That will allow them to manage two environments in the same place. That would be a very good feature to offer, and it would be helpful.
If they could offer that feature it would probably put them ahead of their competitors.
The Cloud version is not ready, they need maturity and ease of deployment in terms of management.
For how long have I used the solution?
We have been using Veeam Backup & Replication in our organization for approximately six years.
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What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It's scalable.
We have a maximum of five users who system administrators. They are managing this solution and operating it.
How are customer service and support?
They provide good technical support and we are satisfied with the support we have received.
Which solution did I use previously and why did I switch?
I am not aware of what the organization had in place before I arrive. Veeam Backup & Replication was already in place before I arrived.
How was the initial setup?
The initial setup was straightforward.
I was not a part of the on-premises deployment, so I am not sure how long it took. I don't have an answer for that.
We don't require any staff to maintain this solution.
What about the implementation team?
We had the help of a reseller and the experience was good.
What's my experience with pricing, setup cost, and licensing?
I don't know what the costs are for sure, but I think that it's on a yearly basis.
I don't think there are any costs in addition to the standard licensing fee.
What other advice do I have?
In the near future, we will deploy the cloud version.
I would rate the Veeam Backup Replication on-premises version a ten out of ten, and for the Cloud version specifically with Azure, I would rate them a four out of ten.
I don't know how it performs with other Cloud providers.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Support Team at a non-tech company with 10,001+ employees
Easy backups, easy to set up, and very stable
Pros and Cons
- "It is way easier to take backup with Veeam Backup & Replication than the regular ones."
- "They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything. In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear."
What is most valuable?
It is way easier to take backup with Veeam Backup & Replication than the regular ones.
What needs improvement?
They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything.
In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear.
For how long have I used the solution?
I have been using Veeam Backup & Replication for three years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. On our site, we are using it for almost 300 people.
How are customer service and technical support?
They are fast and good.
How was the initial setup?
The initial setup is very straightforward.
What other advice do I have?
I would rate Veeam Backup & Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Support provides solutions immediately
Pros and Cons
- "I think that the scalability is very good. We can't compare it."
- "I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide."
What needs improvement?
I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide.
Otherwise, I don't see any additional improvements in Veeam because they are very good. It integrates very well with Microsoft applications. Veeam is very user friendly and you don't need to have certifications to work on it.
For how long have I used the solution?
I have been working with Veeam Backup and Replication for the past four years.
What do I think about the scalability of the solution?
I think that the scalability is very good. We can't compare it. The only problem that users may face with Veeam, is if people do not size it correctly, which can cause performance issues.
Cloud backup on AWS Azure is also fantastic. It backs up applications, such as Oracle SAP, as well.
How are customer service and technical support?
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
What's my experience with pricing, setup cost, and licensing?
If you tell Veeam that you're competing with, for example, NetBackup or Backup Exec, or Dell or Micro Focus then they may lower the price. They are very competitive.
The price of Micro Focus will beat Veeam, but then you're missing one or two functionalities which is good to have for disaster recovery.
What other advice do I have?
I would rate Veeam Backup a 10 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
DC Infrastructure and Services Engineer at a tech services company with 11-50 employees
Powerful storage integration, good support, and good stability
Pros and Cons
- "It is a powerful software for communicating with the storage and for redundancy."
- "Its price is higher than other solutions and can be improved. They can also change the version of the software more often."
What is our primary use case?
We use it for backup and recovery.
What is most valuable?
It is a powerful software for communicating with the storage and for redundancy.
What needs improvement?
Its price is higher than other solutions and can be improved. They can also change the version of the software more often.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
It has very good stability. It doesn't have any glitches, and it is very stable so far.
What do I think about the scalability of the solution?
It is very scalable. You need more licensing to scale it.
We have five users of this solution in our company.
How are customer service and technical support?
I would rate them a ten out of ten.
How was the initial setup?
The initial setup was easy. The deployment took two and a half hours.
What's my experience with pricing, setup cost, and licensing?
It is more expensive than other solutions.
What other advice do I have?
Feature-wise, it is a good solution. You can install the free version of this solution to try it out. This free version is valid for 13 days.
I would rate Veeam Backup & Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
User-friendly and easy to integrate
Pros and Cons
- "I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam."
- "I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have."
What is most valuable?
Veeam Backup does not interfere with your environment. It's got those facilities, which are very good.
Acronis has been a long time player on the images and in block-based backups. I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam.
What needs improvement?
I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have.
For how long have I used the solution?
I have been working with Veeam Backup Replication for four years.
What do I think about the scalability of the solution?
Scalability is very good. The only problem that might occur with Veeam is if people do not size it correctly, they can get performance issues. If you don't do the right thing, you always have those types of problems anyway.
Backing up to the cloud, AWS or Azure is fantastic. It's really good. It also backs up applications as well like Oracle, SAP, and so forth. Veeam is a good backup solution.
How are customer service and technical support?
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They tell the customer exactly what is wrong. Compared to Micro Focus Data Protector, they've got good engineers to help you, but I think Veeam is much quicker and more helpful in resolving a problem.
Which solution did I use previously and why did I switch?
If I had to choose visualization between Micro Focus Data Protector and Veeam, I would choose Veeam. It's a much better product. The functionalities for the end-user are much easier. It is a good product for an enterprise, but it's not that user-friendly like Veeam is. The functionalities that Veeam offers are fantastic. It's a very good product.
In terms of virtualization, I would recommend Veeam over Data Protector. Definitely. Even for hybrid, I would still recommend Veeam. Although, the Data Protector hybrid environment is also not bad. But the problem is the complexity.
Micro Focus is developing the virtualization side. You can't compare it with Veeam. The storage and backing up the environment are much easier on Veeam than Data Protector. Veeam is much more ahead at the moment.
Data Protector is not user-friendly. It's more complex. You need to know the product very well to be able to do backups or restores.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable compared to NetBackup, Backup Exec, Dell, Micro Focus, or Acronis, then Veeam is lower in price.
Micro Focus's pricing is not too bad either because they changed the licensing model.
What other advice do I have?
I would rate Veeam Backup Replication a ten out of ten.
In the next release, I would like for them to have block-based backups as well. But I don't know if they will do that because they've got all the functionalities to restore a system and it's working. If they would put it in, that would be fantastic, it will maybe even improve the performance when backing up.
I would rate Acronis an eight out of ten. They're missing a lot and are still not very user-friendly.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
GF at a tech services company with 1-10 employees
Good integration with storage systems and great support
Pros and Cons
- "The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good."
- "The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals."
What is our primary use case?
We are using it for taking backup from virtual machines, quick migration from one host to another, and instant file restore from the exchange or file server. The most important use is to do the daily backup and have business continuity at the highest level.
What is most valuable?
The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good.
What needs improvement?
The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication.
It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
It is stable, and that's the reason for using this software for about six years.
What do I think about the scalability of the solution?
It is scalable. We have only two users, and they are administrators.
How are customer service and technical support?
Their technical support is great. You get a response within one hour, even in the evening or night.
Which solution did I use previously and why did I switch?
I have used Acronis.
How was the initial setup?
The installation was straightforward. It was not so difficult. It was done in hours, but it depends on the depth of your installation, number of machines, and what you consider as the installation.
What about the implementation team?
I did it myself because I am a consultant as well as an integrator.
What's my experience with pricing, setup cost, and licensing?
Its software solution has a fee.
What other advice do I have?
I would recommend this solution. I have a good experience with this. I plan to keep using this product, but I am making comparisons with another solution, which provides better and higher performance when you have some synchronizing job for business continuity.
I would rate Veeam Backup & Replication a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
IT Manager at a manufacturing company with 1,001-5,000 employees
Easy to use, and very stable but needs the automatically check for backups
Pros and Cons
- "The product is very simple in its design. We don't need it to perform complicated tasks."
- "It needs to offer an automatic check for backups."
What is our primary use case?
We primarily use it for backup and replication.
What is most valuable?
It's a very easy solution to use. It's easy for IT teams to manage, however, you don't need any special skills to really wrap your head around the product.
The product is very simple in its design. We don't need it to perform complicated tasks.
We work with the standard version, which is free.
What needs improvement?
It would be helpful if there was something that could assist you in managing the database more effectively.
It needs to offer an automatic check for backups.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is very stable. We don't have any issues with its reliability. It's bug and glitch-free for the most part. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We've never really tested the scalability of the product. It's my understanding that you can extend service to ten or maybe to 20 machines. It's not complicated to do that. However, I can't speak to its full potential as it relates to scalability.
We only have four people dealing with the product directly in our company.
How are customer service and technical support?
Technical support is okay. We're satisfied with the level of service we're provided.
How was the initial setup?
The initial implementation is not complex in any way. It's very straightforward.
What's my experience with pricing, setup cost, and licensing?
While we work with the standard version of the solution, if you want to upgrade, the pricing is too high. They could work to make it more affordable for the Polish market. It's too high for most companies to afford. If it was more affordable, it could be more accessible.
What other advice do I have?
We're just a customer. We don't have a business relationship with Veeam.
We're using the standard version of the solution.
While I'd advise others to look at other companies to compare, I do recommend Veeam. It's my understanding that 60% of IT companies use Veeam. It's very popular.
Overall, I'd rate the solution six out of ten if I were to compare it to other versions of Veeam products. It's an okay solution. If it had an automatic check for backups, I'd rate it much higher.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a government with 51-200 employees
Stable solution for IT monitoring and planning
Pros and Cons
- "The feature that we have found most valuable is its traffic plan. The traffic plan is very good."
- "Veeam ONE could be improved if it had a better data recovery feature."
What is our primary use case?
We use Veeam ONE to monitor availability and for VM traffic and account system management.
What is most valuable?
The feature that we have found most valuable is its traffic plan. The traffic plan is very good.
Also the software manager is very good.
What needs improvement?
To make it a better solution they could improve the business feature and the camera.
When we have a problem, we want to use the best feature. We would like to see a better solution for when your software has crashed for a minute or you can't open your software. We would like a better solution to recover your software.
Overall, Veeam ONE could be improved if it had a better data recovery feature.
For how long have I used the solution?
We have been using Veeam ONE for about three years.
What do I think about the stability of the solution?
The stability is good, we didn't see any bugs here.
What do I think about the scalability of the solution?
In terms of the scalability, it is good.
We have three people using the solution.
How are customer service and technical support?
We have not had any contact with customer service yet.
How was the initial setup?
The initial setup was okay.
What about the implementation team?
I set everything up myself.
What other advice do I have?
Veeam ONE is a good solution that anyone can use.
On a scale of one to ten I would rate Veeam ONE an eight. If it was easier to use and understand and more reliable it would be a 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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