We implemented Veeam Backup & Replication on-prem and also on the cloud - we have both infrastructures. We use it internally to backup our internal servers and we have a cloud infrastructure where we use it to backup our customers' virtual machines for disaster solutions. We use it for disaster replication.
Senior Solution Architect at a comms service provider with 11-50 employees
Flexible on-premises and cloud solution but it could use more automation
Pros and Cons
- "In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud."
- "I would mostly recommend this product because it's easy to use and it is easy to install."
- "In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replication. Overall, they need more automation."
- "The Veeam technical support is not very good."
What is our primary use case?
What is most valuable?
In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud.
What needs improvement?
In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replications. Overall, they need more automation.
For how long have I used the solution?
I have been using Veeam Backup & Replication for six years.
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What do I think about the stability of the solution?
Veeam Backup & Replication is a stable product.
What do I think about the scalability of the solution?
Veeam Backup & Replication is scalable.
I don't know our user count, but we have about 8,000 virtual machines.
We recently added this product to the environment so we will continue to use it.
How are customer service and support?
The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.
How was the initial setup?
Veeam is very easy to install. We can install it and begin use in one hour.
What about the implementation team?
We implemented it ourselves with our three person backup team made up of three admins.
What other advice do I have?
I would mostly recommend this product because it's easy to use and it is easy to install. On a scale of one to ten, I would give Veeam Backup & Replication a seven.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Database Administrator / Database Architect at a manufacturing company with 501-1,000 employees
Stable and scalable with all the benefits of a virtual machine
Pros and Cons
- "The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example."
- "The solution gives me everything which no physical machine gives, however, it is much easier to relocate to do anything with it."
- "It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp."
- "Sometimes, when we shut it down, it doesn't properly shut down for us."
What is our primary use case?
I'm not doing anything with the the solution right now. I'm just using them for database purposes. We store databases there and applications.
How has it helped my organization?
The solution saves our organization some money as we don't need to store to a physical machine.
What is most valuable?
The solution gives me everything which is no physical machine gives, however, it is much easier to relocate to do anything with it.
The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example.
What needs improvement?
Sometimes, when we shut it down, it doesn't properly shut down for us.
If we need to back it up, would be even better if we could do a backup when the files are open and the applications are working. If the solution itself had that capability to backup everything consistently, across all the files, across the system just as we are using the product, then it would have huge benefits, even more than it has today. It would mean that I would not need to purchase any other party third-party products to ensure that my application or my database will work after I back it up and start it up.
It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp. Then I would not need other products and I could just use this, which would be better.
For how long have I used the solution?
I'm currently using the solution. I've been using it over the past 12 months at least.
What do I think about the stability of the solution?
The stability seems to be pretty good. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It seems to be reliable.
What do I think about the scalability of the solution?
I'm not sure if we have plans to increase usage. I don't make that decision in the organization.
How are customer service and technical support?
I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my systems admin quite knowledgeable. When I asked him something, he knows what to do right away. I'm not sure how many cases he's faced, where he did not know the answer and then had to go somewhere to get it.
Therefore, I can't really speak to any knowledge of technical support. I don't know how they are, to be honest.
How was the initial setup?
I don't really handle the installation process. I can't speak to how difficult or easy the implementation process is.
What other advice do I have?
Overall, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veeam Data Platform
May 2026
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System Administrator at a tech services company with 201-500 employees
Good support, stable, and offers good features for the price
Pros and Cons
- "I have been in contact with technical support and they are very good."
- "Compared to other products, Veeam has a lot of features for the price."
- "I would like to see better features for exporting to cloud-based repositories."
- "I would like to see better features for exporting to cloud-based repositories."
What is our primary use case?
We use this product for backing up on-premises virtual servers. We have virtual servers at our two sites that we back up, and we also replicate them between each other.
What is most valuable?
Compared to other products, Veeam has a lot of features for the price.
What needs improvement?
I would like to see better features for exporting to cloud-based repositories.
Having reduced pricing for smaller businesses would be helpful.
For how long have I used the solution?
We have been using Veeam Backup & Replication for approximately 10 years.
What do I think about the stability of the solution?
This product is very stable.
What do I think about the scalability of the solution?
There are two of us, myself and my colleague, who use this solution in our company.
How are customer service and technical support?
I have been in contact with technical support and they are very good.
How was the initial setup?
I find the installation fairly easy, although I've been working with it for quite a while.
What's my experience with pricing, setup cost, and licensing?
This product is not cheap, but it's well worth the cost.
What other advice do I have?
I am looking forward to a new feature that is coming out in version 11 that allows you to lock your backups in a Linux backup repository. This will stop ransomware from destroying your backups.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architecture Expert at a tech services company with 51-200 employees
Quick to set up and deploy, stable, and supports continuous backup
Pros and Cons
- "The most valuable feature is the continuous backup."
- "This is absolutely a product that I recommend."
- "In the future, I would like to see better support for direct backup to tape."
- "At this point, my only complaint is about the licensing costs."
What is our primary use case?
Our primary use case is for the backup of our virtual machines.
What is most valuable?
The most valuable feature is the continuous backup.
What needs improvement?
At this point, my only complaint is about the licensing costs. We have not experienced any technical problems.
In the future, I would like to see better support for direct backup to tape.
For how long have I used the solution?
We have been using Veeam Backup & Replication for two weeks.
What do I think about the stability of the solution?
This is a stable product and we haven't had any problems.
What do I think about the scalability of the solution?
Our installation is not very large, so scaling is no issue.
We have seven users who are operators.
How are customer service and technical support?
We have not needed to contact support.
How was the initial setup?
The initial setup was straightforward and the deployment was quite quick.
What about the implementation team?
We did the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
Our licensing fees are paid yearly and the cost is about $12,000 Swiss Francs ($17,400 USD).
Which other solutions did I evaluate?
We did evaluate other options before adopting Veeam.
What other advice do I have?
This is absolutely a product that I recommend.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Premier press
Good support, stable, and it can restore VMs directly into a test environment
Pros and Cons
- "The most valuable feature is the ability to restore the VMs into a test environment."
- "Overall, we are happy with this software and have not found any limitations to it."
- "Some of the best practice documentation could be improved."
- "Some of the best practice documentation could be improved."
What is our primary use case?
We use Veeam for the backup and recovery of our production environment.
What is most valuable?
The most valuable feature is the ability to restore the VMs into a test environment.
What needs improvement?
Some of the best practice documentation could be improved.
What do I think about the stability of the solution?
The stability is perfect and we have not had any problems with it.
What do I think about the scalability of the solution?
With respect to how much we use this solution, we don't expect to increase it. Rather, we're just going to keep our usage the same that we have.
How are customer service and technical support?
Their support is pretty good and I haven't had any issues with it.
How was the initial setup?
The initial setup is pretty straightforward.
What about the implementation team?
We had an integrator do most of the implementation.
I am the only one in the organization who uses the software.
What other advice do I have?
Overall, we are happy with this software and have not found any limitations to it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior VP at Maxava
Easy to use, stable, and good price, but its integration with third-party solutions can be better
Pros and Cons
- "I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it."
- "I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use, and we don't have any issues with it."
- "It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines."
- "It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines."
What is our primary use case?
We develop our own replication solutions for the IBM i platform. Our product is called Maxava. We have 500 customers using that for disaster recovery, data replication. We use Veeam in-house for our Windows replication.
What is most valuable?
I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it.
What needs improvement?
It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines.
For how long have I used the solution?
I have been using this solution for about five years.
What do I think about the stability of the solution?
It is stable. I am not aware of any issues.
What do I think about the scalability of the solution?
It is scalable. We're just using it in-house. We have maybe 20 to 23 users that we support on it.
How are customer service and technical support?
Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything like that. So, I presume it's all pretty good.
How was the initial setup?
It was pretty easy and straightforward.
What's my experience with pricing, setup cost, and licensing?
Its pricing is really good.
What other advice do I have?
I would recommend this solution. From my point of view, I haven't had any issues with it.
I would rate Veeam Backup & Replication a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Security Architect at a computer software company with 11-50 employees
High scalability, powerful stability, and best monitoring and performance
Pros and Cons
- "Its stability and scalability were the main reasons for going for this solution. It is highly scalable, and its stability is also powerful. It has a friendly interface, and its monitoring and performance are the best in the market."
- "Its stability and scalability were the main reasons for going for this solution; it is highly scalable, its stability is also powerful, it has a friendly interface, and its monitoring and performance are the best in the market."
- "The orchestration feature can be improved. They can improve the virtual machine orchestration to make it similar to VMware. They can also provide an option to automate the backup and recovery and schedule a backup."
- "The orchestration feature can be improved. They can improve the virtual machine orchestration to make it similar to VMware."
What is our primary use case?
We use this solution for deploying machine backup and for recovery from a disaster recovery site. We also use it for file backup. For the database backup, we use the software embedded in the SQL Server.
What is most valuable?
Its stability and scalability were the main reasons for going for this solution. It is highly scalable, and its stability is also powerful.
It has a friendly interface, and its monitoring and performance are the best in the market.
What needs improvement?
The orchestration feature can be improved. They can improve the virtual machine orchestration to make it similar to VMware. They can also provide an option to automate the backup and recovery and schedule a backup.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is very stable. This is the main reason why we chose Veeam for this client and not VMware.
What do I think about the scalability of the solution?
It is very scalable. This is another reason why we chose Veeam for backup and recovery for this client. It allows us to scale to many other projects. This project is very big. It involves more than 70 virtual machines in the production environment, and it is possible to scale to more than 100 virtual machines.
How are customer service and technical support?
We didn't face any problems with this solution.
Which solution did I use previously and why did I switch?
In the past, we also used VMware orchestration for VMware backup and recovery. Veeam is more stable and scalable, and its price is more attractive than VMware.
How was the initial setup?
It was easy for our deployment engineers. The deployment took a maximum of one week. In my company, probably seven engineers are in charge of this. My company has been a large integrator in Romania, and we have expertise in many areas of IT. We have five to seven people for each subdomain in IT.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable for a big company or a big client. It is not too much. It is cheaper than VMware.
Which other solutions did I evaluate?
We tested VMware and Veeam solutions, and we chose Veeam for this project because our client is a public institution and required a very stable solution. Veeam is more stable than VMware, and our client preferred Veeam.
What other advice do I have?
I would rate Veeam Backup & Replication a nine out of ten. There are some features that they need to improve in Veeam, but it is perfect for most of the companies in Romania.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Senior Consultant at IOEC
Has simplified administration, simple installation, and a simple interface
Pros and Cons
- "The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features."
- "It's the best; it has simplified administration, simple installation, and a simple interface."
- "I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution."
- "I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state."
What is our primary use case?
In most cases, we use Veeam Backup Replication for backup and recovery. In some literal cases, we use it for replication and statics.
What needs improvement?
I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution.
I don't know why this VM problem happens. Sometimes, I think it's because of our environments and performance. I have a little bit of a performance problem when VMs back up. I don't think it's optimized in our environment because of that.
It doesn't have any reporting in it. The reporting and GUI interface can be improved.
For how long have I used the solution?
I have been using Veeam for three to four years.
How are customer service and technical support?
We don't have support in my country because of sanctions.
How was the initial setup?
The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features.
What's my experience with pricing, setup cost, and licensing?
It's very expensive.
What other advice do I have?
It's important that the IT staff had training for VMs. There are many webinars and training courses. My staff doesn't think there is much of a need for training. They just do next, next, next.
I would rate Veeam Backup Replication an eight out of ten. It's the best. It has simplified administration, simple installation, and a simple interface.
I would recommend Veeam Backup Replication. It's good for our virtualization environments.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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