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Senior VP at Maxava
Real User
Easy to use, stable, and good price, but its integration with third-party solutions can be better
Pros and Cons
  • "I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it."
  • "It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines."

What is our primary use case?

We develop our own replication solutions for the IBM i platform. Our product is called Maxava. We have 500 customers using that for disaster recovery, data replication. We use Veeam in-house for our Windows replication.

What is most valuable?

I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it.

What needs improvement?

It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines.

For how long have I used the solution?

I have been using this solution for about five years.

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What do I think about the stability of the solution?

It is stable. I am not aware of any issues.

What do I think about the scalability of the solution?

It is scalable. We're just using it in-house. We have maybe 20 to 23 users that we support on it.

How are customer service and support?

Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything like that. So, I presume it's all pretty good.

How was the initial setup?

It was pretty easy and straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing is really good.

What other advice do I have?

I would recommend this solution. From my point of view, I haven't had any issues with it.

I would rate Veeam Backup & Replication a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
GF at Innopact GmbH
Real User
Good integration with storage systems and great support
Pros and Cons
  • "The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good."
  • "The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals."

What is our primary use case?

We are using it for taking backup from virtual machines, quick migration from one host to another, and instant file restore from the exchange or file server. The most important use is to do the daily backup and have business continuity at the highest level.

What is most valuable?

The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good. 

What needs improvement?

The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. 

It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals.

For how long have I used the solution?

I have been using this solution for six years. 

What do I think about the stability of the solution?

It is stable, and that's the reason for using this software for about six years.

What do I think about the scalability of the solution?

It is scalable. We have only two users, and they are administrators.

How are customer service and technical support?

Their technical support is great. You get a response within one hour, even in the evening or night.

Which solution did I use previously and why did I switch?

I have used Acronis.

How was the initial setup?

The installation was straightforward. It was not so difficult. It was done in hours, but it depends on the depth of your installation, number of machines, and what you consider as the installation.

What about the implementation team?

I did it myself because I am a consultant as well as an integrator.

What's my experience with pricing, setup cost, and licensing?

Its software solution has a fee.

What other advice do I have?

I would recommend this solution. I have a good experience with this. I plan to keep using this product, but I am making comparisons with another solution, which provides better and higher performance when you have some synchronizing job for business continuity.

I would rate Veeam Backup & Replication a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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it_user675693 - PeerSpot reviewer
Solution Architect / Delivery Manager - Salesforce CRM - Tech Mahindra at Tech Mahindra (formerly Mahindra Satyam)
Real User
Very flexible solution, but needs more integration with cloud service providers
Pros and Cons
  • "Very flexible, all-in-one solution."
  • "Needs better integration with cloud service providers."

What is our primary use case?

I handle managed backup services for one of my clients. I implement and manage these solutions.

How has it helped my organization?

The company has its own Veeam backup infrastructure to offer this service. It manages billing, etc.

What is most valuable?

The flexibility is the most valuable feature. It is an all-in-one solution for all kinds of infrastructure (physical, cloud, VM).

What needs improvement?

Provide more integration for cloud providers such as Google Cloud, Azure and AWS.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. The solution has great potential in the backup and replication domain.

What do I think about the scalability of the solution?

It is highly scalable, and I consider it to be the most important feature. It works on any kind of infrastructure including physical, Hyper-V, VMware, and cloud-based.

How are customer service and technical support?

The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is based on the priority of the ticket that you raise.

Which solution did I use previously and why did I switch?

I have worked with all of the major products. These include Azure Backup, Microsoft Data Protection Manager (DPM), Commvault, Veritas Backup Exec, and others. The product you choose depends on the type of infrastructure and the type of backups you need to have. This one can be used for all kinds of infrastructure.

How was the initial setup?

The setup is straightforward with a very aesthetic graphical user interface. It can take anywhere from one day to a month to fully deploy, depending on the requirements.

What about the implementation team?

I handled the installation and implementation of this product myself.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is quite competitive with other products. I would not says that it is much higher, neither is it low.

What other advice do I have?

I am certified with the Veeam Sales Professional (VMSP) accreditation. This qualifies people to demonstrate and sell the product.

I would rate this solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tommy Myo Min Aung - PeerSpot reviewer
Senior System Engineer at Vantage Drilling
Real User
Top 10
It's reliable and performs complete backups effortlessly. However, it could use a storage application.
Pros and Cons
  • "It helps with process restoration. With Veeam, we never had backup or restoration issues."
  • "I would like to see a storage application in the next version of the product."

How has it helped my organization?

It helps with process restoration. With Veeam, we never had backup or restoration issues. It is always good when performing complete backups. It always restores, when needed.

What needs improvement?

I would like to see a storage application in the next version of the product. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability depends upon your configuration. 

What do I think about the scalability of the solution?

I don't have a problem with Veeam's scalability.

How is customer service and technical support?

As long as you have enough storage and CPU, they know how to resolve it.

What's my experience with pricing, setup cost, and licensing?

The price is slightly higher than its competitors.

What other advice do I have?

Veeam is what it is supposed to be.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user280926 - PeerSpot reviewer
Consultant infrastructures at a tech services company with 10,001+ employees
Consultant
Creates backups from storage snapshots. The heavy client is still needed to perform advanced tasks.
Pros and Cons
  • "Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site."
  • "We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks."

How has it helped my organization?

No time has to be spent on debugging backups. We know everything works just fine and we can focus on our business.

What is most valuable?

  • Backup from storage snapshots. We are using 3PAR full flash arrays. This allows us to have nearly no impact on our production workloads.
  • Backup Copy Job integrated to HPE Catalyst to copy our backups to our third Datacenter with the best timeframe
  • Replication Job base on a source HPE Catalyst store to perform a full reconstruction of our production systems on our third datacenter, which is our DRP Site.
  • SureReplica jobs which allow us to fully test our DRP with really minimum effort and in a timely manner.
  • Item-level recovery for Active Directory

What needs improvement?

We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks.

What do I think about the stability of the solution?

There were minor stability issues that were quickly solved by the support team.

What do I think about the scalability of the solution?

We had no scalability issues.

Which solution did I use previously and why did I switch?

We started with Veeam since the beginning. We are a startup.

How was the initial setup?

It is very straightforward and easy setup. Kind of Next, Next, Next, and finish. You need some time to plan the architecture (sizing and role placement) and then it is easy to deploy.

Which other solutions did I evaluate?

We did not evaluate other options. We knew what we wanted.

What other advice do I have?

The Availability Suite is a good choice because of Veeam ONE, which gives you visibility on the whole infrastructure stack as well as reporting about how backups are doing.

Just try it with the free trial license key to form your own opinion. Each business has specific needs, so you need to evaluate the product by yourself. Since the setup is very easy for a PoC, you should definitively give it a try. It out performs our expectations.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a Veeam Vanguard, I am recognized by the software editor as a product expert, but I do not get paid for that.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Yeah I was at VeeamON 2017 this year so that is what my comment was about. Saw the cool new stuff coming which should be great.

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Data Center Engineer at Strategic Solutions of Virginia
Real User
It drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion.

What is most valuable?

All of the explorers, bitlooker, scale out backup repository, and backup appliance integration.

How has it helped my organization?

Veeam drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Upgrades to the backup environment take considerably less time to complete.

What needs improvement?

The endpoint(agent) backup to be fully included/supported as part of the licensed product.

Update: this functionality should be included sometime between Q4 2016 - Q1 2017

For how long have I used the solution?

2+ years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

The customer service staff are always willing to provide any information or support that they can.

Technical Support:

They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.

Which solution did I use previously and why did I switch?

Yes, we used EMC Avamar before and switched primarily due to cost however the Veeam/DataDomain offering is more robust.

Update: We are now looking to move off of DataDomain due to restore speeds.

How was the initial setup?

Setup is simple however to achieve best performance and results there are added design considerations.

What about the implementation team?

We implemented the solution in house. We are a Veeam service provider but went to VeeamOn for additional training, not that the software is complicated but there is so much functionality that meeting the engineers provided great insight.

What was our ROI?

We were seeing ROI within a year.

What's my experience with pricing, setup cost, and licensing?

Go for the availability suite which includes Veeam One. It can be had for an incremental cost and it provides very actionable alerts.

Which other solutions did I evaluate?

Arcserve, Symantec, Unitrends, and VMware.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam Customer and Partner.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. It will definitely be nice if they incorporate the Endpoint Backup in the full product but who knows. I heard a rumour that physical server support is coming possibly this year but we will have to wait and see. The best part is that Nimble Storage support is coming in 9.5 which I cannot wait for.

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System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Consultant
It has provided us with much needed high availability for our retail sites, although it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

What is most valuable?

The main feature we're currently using is the replication function that allows us to provide high availability in all of our company's retail sites throughout Europe & Asia. Backup is also a good tool, but we mainly use it in our HQ.

How has it helped my organization?

First of all, it has provided us with much needed HA for our retail sites. Until Veeam, the servers from stores were backed up, and in case of disaster with the production hypervisor, we would have faced a far too long restore time that would seriously impact the business.

Second, it allowed us to replace the older, slower, and much pricier backup solution in our virtual environment.

What needs improvement?

It still doesn't feel like a fully mature solution because it's not exactly ready for very large scale and complex environments with more than 1000 VMs.

For how long have I used the solution?

Personally I've been using it for almost a year-and-a-half, but I'm part of a team that started implementing it in our infrastructure three years ago. Currently, the product is providing availability to almost 80% of our company's Windows & Linux virtual infrastructure and we're looking forward to the day when it will be doing this 100%. I've been using it since v6. Currently, our environment is fully updated to v8 with the latest patches, and we're looking forward to trying out v9 when it's released and confirmed by the community as a stable version.

What was my experience with deployment of the solution?

The only issues we encountered until v8 was the fact that we couldn't automate the patching and upgrading of our environment. Starting with v8, Veeam optimized their silent install procedure, and now we're working on automating the whole process of keeping the product up to date with major releases and patches.

Besides this we've only experienced minor setbacks, such as proxy servers not being able to upgrade or uninstall properly due to the older local installer/uninstaller kits being overwritten in time by constant updates.

What do I think about the stability of the solution?

Anyone who's used Veeam in large or very large environments knows you can get a lot of errors from it. In time, you learn how to mitigate most of them fast or even optimize the environment to not get some of them at all.

Some design flaws, such as the fact that it automatically deletes replica's if it finds that the VM's disk sizes have been changed, can be pretty frustrating sometimes

But overall, I think "It just works!"

What do I think about the scalability of the solution?

The main issue we're still facing with scalability is the fact that the EM (Enterprise Manager) is not designed to handle a very big number of Backup & Replication servers (some of which having hundreds of jobs). As so, we've been recently forced to deploy an EM in each of our HQ locations so that the Veeam infrastructure in the country is managed by it and not by a single unique EM server like we had until now. Automatic upgrades and patches were also an issues, but, as stated above, we seem to have found a solution thanks to the guys from Veeam.

How are customer service and technical support?

Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.

Which solution did I use previously and why did I switch?

Previously, we used IBM Tivoli Storage Manager. Besides costing a lot more, it was also outdated, having very high upgrade costs. Also, it was a lot more complex (especially for the needs of a virtual environment). Besides this, it didn't provide us with the much needed Replication function for VMs. Currently, Tivoli Storage Manager is still being used in some of physical environment but since a year ago, we've slowly started to replace it with another backup product.

How was the initial setup?

It definitely doesn't get more straightforward than Veeam when it comes to setup (and operating it, too). GUI is user-friendly and well designed. Installation process is simple and very fast. The Backup & Replication architecture itself is easy to understand and implement.

What about the implementation team?

The entire implementation was done in-house by the team of which I'm a part.

What's my experience with pricing, setup cost, and licensing?

For what it's capable of providing, I think pricing for this product is pretty decent both in functional and support licensing. Regarding licensing, all I can advise is that you either get the Standard version or the Enterprise Plus for the advanced features. There aren't that many reasons to get the Enterprise version.

What other advice do I have?

For what it's designed to do, providing high availability and backup for virtual environments, it's definitely a jewel. I still think there's room for improvement on things like stability & scalability; it doesn't quite feel like a fully mature product yet that's capable of being implemented on very big and complex enterprise environments. And of course, I don't even want to think about the ripples it will send if they decide to implement support for physical environments in the same product.

Before contacting the support team, remember that the Veeam Community forum is a small treasure chest, spend a little time getting to know it, and it will get you out of the majority of issues or setbacks you encounter.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

You should be able to backup up the 1000+ VMs with Version 9 definitely and with Update 3 coming that will improve things including Agent Management. If architected correctly I can see Veeam being able to back up 1000+ VMs. Just depends on placement of servers, proxies, etc.

it_user326679 - PeerSpot reviewer
Systems Administrator at a construction company with 1,001-5,000 employees
Vendor
It has provided a higher level of reliability to core company systems. However, it needs better reporting of replication job details to provide troubleshooting insight.

What is most valuable?

Virtual Machine replication between sites.

How has it helped my organization?

It has provided a higher level of reliability to core company systems and services.

What needs improvement?

Better reporting of replication job details in order to provide better insights when troubleshooting.

For how long have I used the solution?

I've used Veeam Availability Suite for eight months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Replication delta sizes have been inconsistent with Windows VMs, but we are working with Veeam Support to resolve the issue.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Very good, no particular issues.

Technical Support:

Very good, with fast communication, follow ups from the support team and consistent. Still need to see how long it takes to fix our main issue in order to evaluate how timely the support calls are resolved.

Which solution did I use previously and why did I switch?

No, it is our first implementation of a replication solution.

How was the initial setup?

The initial setup was very straightforward, installation and set-up of VM replication took just two to three hours.

What about the implementation team?

We implemented through a vendor team. They have been very responsive and cooperative, as well as very informed as to how the solution works and the best practices that are to be followed.

What was our ROI?

This product will provide availability of core services in case of a disaster scenario, which will enable our company to continue operating normally. It also provides another recovery point in our backup & recovery strategy. Estimated ROI on this project is calculated at 40% ±5 in case of such scenario.

What's my experience with pricing, setup cost, and licensing?

The original setup cost included purchasing hardware on which to replicate the VMs, as well as the license and support fees for Veeam. On a day-to-day basis, the only additional overhead needed was an increase of our WAN bandwidth in order to accommodate the replication between sites. Overall, we managed to keep the costs at a very reasonable amount.

Which other solutions did I evaluate?

We had considered other solutions, Symantec and VMware, but eventually decided to go with Veeam due to their very good reputation on this segment.

What other advice do I have?

I would highly recommend it, since the solution is very simple to implement, monitor and manage.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user350622 - PeerSpot reviewer
it_user350622System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Consultant

The EM isn't exactly made for very large environments. Veeam One is good but it's a bit shame they didn't integrate it in the base B&R products itself. Maybe in the future we'll get an unified solution.

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