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reviewer1059954 - PeerSpot reviewer
Enterprise Chief Infrastructure Hosting & Cloud Architect with 5,001-10,000 employees
Real User
Good support, easy to set up, stable, and the on-premises version is doing a good job
Pros and Cons
  • "They provide good technical support and we are satisfied with the support we have received."
  • "The Cloud version is not ready, they need maturity and ease of deployment in terms of management."

What is our primary use case?

We are using this solution to back up all of the critical VMs and the critical server. It's applied on the server.

What is most valuable?

It's doing a good job.

What needs improvement?

Azure Cloud version support requires improvement. The on-premises is doing well.

I don't think that it is really ready. 

Ideally, the cloud version and the on-premises version can be managed through the same interface, but that is not the case with their cloud-native implementation. The cloud-native solution is completely disconnected from the on-premise solution. This is an area that needs to improve.

When we started to talk to them about the cloud, we were under the impression that it's was going to be the same console, and everything would be the same, but that is not the case.

The cloud offering as a SaaS and the integration with the cloud providers. We work with Azure, and I think they need better integration with Azure. 

Also, the consolidation between the on-premises solution and those going to the cloud should have the same user experience. That will allow them to manage two environments in the same place. That would be a very good feature to offer, and it would be helpful. 

If they could offer that feature it would probably put them ahead of their competitors.

The Cloud version is not ready, they need maturity and ease of deployment in terms of management.

For how long have I used the solution?

We have been using Veeam Backup & Replication in our organization for approximately six years.

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What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It's scalable.

We have a maximum of five users who system administrators. They are managing this solution and operating it.

How are customer service and support?

They provide good technical support and we are satisfied with the support we have received.

Which solution did I use previously and why did I switch?

I am not aware of what the organization had in place before I arrive. Veeam Backup & Replication was already in place before I arrived.

How was the initial setup?

The initial setup was straightforward.

I was not a part of the on-premises deployment, so I am not sure how long it took. I don't have an answer for that.

We don't require any staff to maintain this solution.

What about the implementation team?

We had the help of a reseller and the experience was good.

What's my experience with pricing, setup cost, and licensing?

I don't know what the costs are for sure, but I think that it's on a yearly basis.

I don't think there are any costs in addition to the standard licensing fee.

What other advice do I have?

In the near future, we will deploy the cloud version.

I would rate the Veeam Backup Replication on-premises version a ten out of ten, and for the Cloud version specifically with Azure, I would rate them a four out of ten.

I don't know how it performs with other Cloud providers.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Real User
Support provides solutions immediately
Pros and Cons
  • "I think that the scalability is very good. We can't compare it."
  • "I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide."

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide. 

Otherwise, I don't see any additional improvements in Veeam because they are very good. It integrates very well with Microsoft applications. Veeam is very user friendly and you don't need to have certifications to work on it.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for the past four years.

What do I think about the scalability of the solution?

I think that the scalability is very good. We can't compare it. The only problem that users may face with Veeam, is if people do not size it correctly, which can cause performance issues.

Cloud backup on AWS Azure is also fantastic. It backs up applications, such as Oracle SAP, as well.

How are customer service and technical support?

The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.

What's my experience with pricing, setup cost, and licensing?

If you tell Veeam that you're competing with, for example, NetBackup or Backup Exec, or Dell or Micro Focus then they may lower the price. They are very competitive.

The price of Micro Focus will beat Veeam, but then you're missing one or two functionalities which is good to have for disaster recovery.

What other advice do I have?

I would rate Veeam Backup a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Veeam Data Platform
May 2025
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Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Real User
User-friendly and easy to integrate
Pros and Cons
  • "I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam."
  • "I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have."

What is most valuable?

Veeam Backup does not interfere with your environment. It's got those facilities, which are very good.

Acronis has been a long time player on the images and in block-based backups. I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam.

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have. 

For how long have I used the solution?

I have been working with Veeam Backup Replication for four years. 

What do I think about the scalability of the solution?

Scalability is very good. The only problem that might occur with Veeam is if people do not size it correctly, they can get performance issues. If you don't do the right thing, you always have those types of problems anyway. 

Backing up to the cloud, AWS or Azure is fantastic. It's really good. It also backs up applications as well like Oracle, SAP, and so forth. Veeam is a good backup solution.

How are customer service and technical support?

The technical support is excellent. If you're on the right support level, they provide a solution immediately. They tell the customer exactly what is wrong. Compared to Micro Focus Data Protector, they've got good engineers to help you, but I think Veeam is much quicker and more helpful in resolving a problem. 

Which solution did I use previously and why did I switch?

If I had to choose visualization between Micro Focus Data Protector and Veeam, I would choose Veeam. It's a much better product. The functionalities for the end-user are much easier. It is a good product for an enterprise, but it's not that user-friendly like Veeam is. The functionalities that Veeam offers are fantastic. It's a very good product.

In terms of virtualization, I would recommend Veeam over Data Protector. Definitely. Even for hybrid, I would still recommend Veeam. Although, the Data Protector hybrid environment is also not bad. But the problem is the complexity.

Micro Focus is developing the virtualization side. You can't compare it with Veeam. The storage and backing up the environment are much easier on Veeam than Data Protector. Veeam is much more ahead at the moment.

Data Protector is not user-friendly. It's more complex. You need to know the product very well to be able to do backups or restores.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable compared to NetBackup, Backup Exec, Dell, Micro Focus, or Acronis, then Veeam is lower in price. 

Micro Focus's pricing is not too bad either because they changed the licensing model.

What other advice do I have?

I would rate Veeam Backup Replication a ten out of ten. 

In the next release, I would like for them to have block-based backups as well. But I don't know if they will do that because they've got all the functionalities to restore a system and it's working. If they would put it in, that would be fantastic, it will maybe even improve the performance when backing up. 

I would rate Acronis an eight out of ten. They're missing a lot and are still not very user-friendly. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
GF at Innopact GmbH
Real User
Good integration with storage systems and great support
Pros and Cons
  • "The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good."
  • "The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals."

What is our primary use case?

We are using it for taking backup from virtual machines, quick migration from one host to another, and instant file restore from the exchange or file server. The most important use is to do the daily backup and have business continuity at the highest level.

What is most valuable?

The integration with some storage systems like HP or Nutanix and great support are the most valuable features. You get productivity support. You get a response within one hour, even in the evening or night. The functionality of the whole software is good. 

What needs improvement?

The whole graphical user interface is very easy, but the details are hidden deeply and aren't easily visible. You cannot easily see the details and explore or choose the settings. We should be able to easily explore various settings and options. If you can see more details while choosing the settings or setting it up, it helps in getting the software running easily. For example, in Microsoft Office, you can see much more in the interface than in Veeam Backup & Replication. 

It is a complex software. It is not easy to use, and you must know what to do and where to do. The user manual has more than a thousand pages. They should give some direct information through the software and improve the software. On their website, they can have some videos and step-by-step information to make us come straight to our goals.

For how long have I used the solution?

I have been using this solution for six years. 

What do I think about the stability of the solution?

It is stable, and that's the reason for using this software for about six years.

What do I think about the scalability of the solution?

It is scalable. We have only two users, and they are administrators.

How are customer service and technical support?

Their technical support is great. You get a response within one hour, even in the evening or night.

Which solution did I use previously and why did I switch?

I have used Acronis.

How was the initial setup?

The installation was straightforward. It was not so difficult. It was done in hours, but it depends on the depth of your installation, number of machines, and what you consider as the installation.

What about the implementation team?

I did it myself because I am a consultant as well as an integrator.

What's my experience with pricing, setup cost, and licensing?

Its software solution has a fee.

What other advice do I have?

I would recommend this solution. I have a good experience with this. I plan to keep using this product, but I am making comparisons with another solution, which provides better and higher performance when you have some synchronizing job for business continuity.

I would rate Veeam Backup & Replication a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1205076 - PeerSpot reviewer
IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Easy to use, and very stable but needs the automatically check for backups
Pros and Cons
  • "The product is very simple in its design. We don't need it to perform complicated tasks."
  • "It needs to offer an automatic check for backups."

What is our primary use case?

We primarily use it for backup and replication.

What is most valuable?

It's a very easy solution to use. It's easy for IT teams to manage, however, you don't need any special skills to really wrap your head around the product.

The product is very simple in its design. We don't need it to perform complicated tasks.

We work with the standard version, which is free.

What needs improvement?

It would be helpful if there was something that could assist you in managing the database more effectively.

It needs to offer an automatic check for backups.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable. We don't have any issues with its reliability. It's bug and glitch-free for the most part. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We've never really tested the scalability of the product. It's my understanding that you can extend service to ten or maybe to 20 machines. It's not complicated to do that. However, I can't speak to its full potential as it relates to scalability.  

We only have four people dealing with the product directly in our company.

How are customer service and technical support?

Technical support is okay. We're satisfied with the level of service we're provided.

How was the initial setup?

The initial implementation is not complex in any way. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

While we work with the standard version of the solution, if you want to upgrade, the pricing is too high. They could work to make it more affordable for the Polish market. It's too high for most companies to afford. If it was more affordable, it could be more accessible.

What other advice do I have?

We're just a customer. We don't have a business relationship with Veeam. 

We're using the standard version of the solution.

While I'd advise others to look at other companies to compare, I do recommend Veeam. It's my understanding that 60% of IT companies use Veeam. It's very popular.

Overall, I'd rate the solution six out of ten if I were to compare it to other versions of Veeam products. It's an okay solution. If it had an automatic check for backups, I'd rate it much higher.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1432956 - PeerSpot reviewer
Network Administrator at a government with 51-200 employees
Real User
Stable solution for IT monitoring and planning
Pros and Cons
  • "The feature that we have found most valuable is its traffic plan. The traffic plan is very good."
  • "Veeam ONE could be improved if it had a better data recovery feature."

What is our primary use case?

We use Veeam ONE to monitor availability and for VM traffic and account system management.

What is most valuable?

The feature that we have found most valuable is its traffic plan. The traffic plan is very good.

Also the software manager is very good.

What needs improvement?

To make it a better solution they could improve the business feature and the camera. 

When we have a problem, we want to use the best feature. We would like to see a better solution for when your software has crashed for a minute or you can't open your software. We would like a better solution to recover your software. 

Overall, Veeam ONE could be improved if it had a better data recovery feature.

For how long have I used the solution?

We have been using Veeam ONE for about three years.

What do I think about the stability of the solution?

The stability is good, we didn't see any bugs here. 

What do I think about the scalability of the solution?

In terms of the scalability, it is good.

We have three people using the solution.

How are customer service and technical support?

We have not had any contact with customer service yet.

How was the initial setup?

The initial setup was okay.

What about the implementation team?

I set everything up myself.

What other advice do I have?

Veeam ONE is a good solution that anyone can use.

On a scale of one to ten I would rate Veeam ONE an eight. If it was easier to use and understand and more reliable it would be a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1266192 - PeerSpot reviewer
Group Product Specialist at a wholesaler/distributor with 201-500 employees
Reseller
A well-organized interface that is simple to use and can verify backup integrity
Pros and Cons
  • "The most valuable feature is the ability to verify that backups are valid."
  • "We would like to see support for some additional storage systems."

What is our primary use case?

We use and promote Veeam for protecting server farms. We also work with system integrators, providing them with this solution and helping them to size deals.

How has it helped my organization?

Provided much more, best to say, time, and less worry about backup. It automated backup to the point of almost no involvement needed and our backups can be checked, tested and verified at any time in accordance with our policies.

What is most valuable?

Veeam is much more flexible than other products, such as Commvault.

The interface is well-arranged and it is simple to use.

This solution is very easy for us and our partners to deploy.

The most valuable feature is the ability to verify that backups are valid.

What needs improvement?

We would like to see support for some additional storage systems. They do have a range available but more should be available.

The cost of this solution could be reduced.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for two years.

What do I think about the stability of the solution?

I am extremely satisfied with stability. You can make sure that every backup is 100% recoverable, which is a feature that I and my team are very grateful for. It is something that is not available in most solutions, as far as I have seen.

What do I think about the scalability of the solution?

Veeam is easily scalable. I had a couple of cases where I had to scale from small to medium to enterprise-level organizations. There were thousands of nodes and it was easy to do. It took between a couple of hours and a day or two, depending on the size of the deployment.

How are customer service and technical support?

The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72 hours.

Which solution did I use previously and why did I switch?

I have used similar solutions by vendors such as Commvault.

Veeam is much more flexible and easier to use. With Commvault, you need an additional technician to launch or deploy anything. It requires a lot of time just to set it up. Also, Commvault is more expensive.

How was the initial setup?

The initial setup is simple and straightforward without the need for more complex preparations.

What about the implementation team?

In-house and vendor team - expertise was on a level and did not require extensive amounts of time. 

What was our ROI?

We estimate our ROI within 1,9 - 2,3 years. 

What's my experience with pricing, setup cost, and licensing?

Veeam is more reasonably priced than some competing products.

Which other solutions did I evaluate?

Each solution has its own points that are good but in cost-optimization, Veeam is a good price and it is very easy to deploy for both us and our partners.

What other advice do I have?

My advice for anybody who is implementing this solution is to make sure that the sizing is correct. Having good or perfect sizing is the best thing that somebody can do for their company, and, if possible, to put more funds into analytics reporting so that they can provide intelligent sizing in advance. In fact, the biggest lesson that I have learned from using this solution is that you never want to have the wrong sizing.

Overall, I am quite satisfied with this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
PeerSpot user
CTO at F12.net
Real User
Reduced our overall backup windows while reducing our dedicated backup infrastructure
Pros and Cons
  • "Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure."
  • "Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
  • "Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs."
  • "Additional executive summary reports for the entire infrastructure would be a nice to have."
  • "One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance."

What is our primary use case?

Primary backup and long-term retention to protect our client data across our datacenters. Allows for incremental RPOs for VM and file-level recovery across multiple datacenters to our IT staff of more than 200 technicians. Enable fast restores and long term archival.

How has it helped my organization?

As our datacenters continue to grow, we had a challenge of reducing backup windows while being able to scale our total protected VMs. Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure.

What is most valuable?

Granular permissions through Veeam Enterprise Manager have allowed for us to pass control down to our support staff instead of having it with senior datacenter resources.

Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data. 

What needs improvement?

Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs. Better to have built-in deduplication for long-term retention. Storage efficiency is a weakness.

Additional executive summary reports for the entire infrastructure would be a nice to have.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, we have not experienced any stability issues.

What do I think about the scalability of the solution?

One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance. 

Also, know where the bottleneck is within your environment. If you are repurposing older equipment, it likely won't be up to the task. Storage performance is crucial to your backup times.

How are customer service and technical support?

Support has been great; no complaints.

Which solution did I use previously and why did I switch?

We used PHD Virtual and what is now Unitrends UVB. Backup infrastructure was becoming a significant cost and scaling this solution meant more sprawl. Backup windows were increasing outside our comfort levels. At the time, we as acquired a company with additional datacenter services. Consolidating to one solution with a single interface was key. This, in turn, ensured that we had complete visibility of our backup environments across multiple datacenters.

Veeam helped us solve all of these areas of concern.

How was the initial setup?

It was pretty straightforward.

What about the implementation team?

In-house.

What was our ROI?

We have increased our scalability while being able to free up senior resources from recovery activities. I estimate our overall savings to about $20,000 per year.

What's my experience with pricing, setup cost, and licensing?

Plan your long-term backup strategy for growth and size the solution appropriately. Veeam has a number of setup options to choose from so make sure you understand them to make the right decision.

I would always suggest a multi-year agreement as this will allow for the best possible ROI of licensing.

Which other solutions did I evaluate?

We looked at vRanger, Unitrends, and Datto.

What other advice do I have?

Since everyone's data is different, I would recommend a proof of concept project to understand how your data will be used within this solution. If you are intending to keep data for long-term retention, look at a dedicated deduplication appliance.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.