We use Veeam Backup Replication for general backup and restore functions.
Information Technology Consultant at OmegaChem
A stable and scalable backup solution with valuable features
Pros and Cons
- "I like all the backup features in Veeam."
- "The price can be better."
What is our primary use case?
What is most valuable?
I like all the backup features in Veeam.
What needs improvement?
The price can be better.
For how long have I used the solution?
I have been using Veeam Backup Replication for five years.
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August 2025

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What do I think about the stability of the solution?
Veeam Backup Replication is stable.
What do I think about the scalability of the solution?
Veeam Backup Replication is scalable.
How are customer service and support?
Technical support was good. The few times that you used them, they were pretty decent.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
It's expensive and costs about 1000 a year.
What other advice do I have?
On a scale from one to ten, I would give Veeam Backup Replication a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Implementation and Support Engineer at PRACSO S.R.L.
An easy-to-manage, stable, and scalable solution for disaster recovery and instant VM recovery
Pros and Cons
- "The instant VM recovery feature is the most valuable. It is a very good tool for disaster recovery. It is also easy to manage."
- "Its licensing needs to be improved. Its licensing has become complex since last December. They have changed the way the product is licensed, and there is a lot of confusion. Sometimes, when a new version comes, it seems that it has not been tested enough because I usually find some bugs in it. It could also have more integration with other virtualization products, such as desktop virtualization products and open-source virtualization products."
What is our primary use case?
We mainly use it for backup. We are using its latest version.
How has it helped my organization?
It protects us from losing data and having downtime.
What is most valuable?
The instant VM recovery feature is the most valuable. It is a very good tool for disaster recovery. It is also easy to manage.
What needs improvement?
Its licensing needs to be improved. Its licensing has become complex since last December. They have changed the way the product is licensed, and there is a lot of confusion.
Sometimes, when a new version comes, it seems that it has not been tested enough because I usually find some bugs in it.
It could also have more integration with other virtualization products, such as desktop virtualization products and open-source virtualization products.
For how long have I used the solution?
I have been using this product for three years.
What do I think about the stability of the solution?
It is pretty stable.
What do I think about the scalability of the solution?
Its scalability is great. It offers a lot of options from the scalability point of view.
We have many users of this solution. Most of the workers are using this solution for backup.
We use it daily, and we are planning to keep using this solution.
How are customer service and technical support?
Their technical support is really good. Their responses are quick enough, and they are knowledgeable about the solution.
Which solution did I use previously and why did I switch?
We didn't use any other product.
How was the initial setup?
Its initial setup was pretty straightforward. It took me about four hours to implement everything and configure everything. You just need one administrator for its deployment and maintenance.
Which other solutions did I evaluate?
We did not evaluate any other product.
What other advice do I have?
I would recommend this product. It is a very good product.
I would rate Veeam Backup & Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veeam Data Platform
August 2025

Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,021 professionals have used our research since 2012.
IT Engineer at Softline
User-friendly and quite stable with a straightforward setup
Pros and Cons
- "The initial setup is pretty straightforward."
- "Although the solution offers documentation, it has it only in English, which doesn't help us much in Belarus."
What is our primary use case?
We use Veeam in our company for demo purposes to present to our clients and our customers. We have some keys in production implementation in the production environment, in our clients' infrastructure.
What is most valuable?
The solution is a very convenient instant crypto machine. It's great for virtual machine recovery, mass storage, data immigration, restoring backups of physical service to mutual environments, et cetera.
Some features of Veeam will work in cloud environments, such as Azure.
The solution is extremely user-friendly.
Overall, the product has proven to be quite stable.
The solution has extensive documentation.
The initial setup is pretty straightforward.
What needs improvement?
I just started working with version 11 in January and I am still looking at the changes. I haven't come across areas of the solution that are lacking just yet. I still need to explore it more.
Although the solution offers documentation, it has it only in English, which doesn't help us much in Belarus. It would be much more helpful if they provided their documentation in multiple languages.
The backup jobs and the scheduled tuning are not as convenient as compared to a solution such as Data Protector. They should work on these aspects to make them more convenient.
Veeam can not do some backup jobs. yOu can only arrange it on a daily basis and no more than that. You can't, for example, do a backup twice in one day, even if you need to.
For how long have I used the solution?
I've been working with the solution for a while. I just started using the latest version in January.
What do I think about the stability of the solution?
The stability of the solution is good. There are no bugs or glitches. It doesn't crash or freeze. It's excellent.
What do I think about the scalability of the solution?
The solution is scalable. If a company needs to expand it, it can do so.
How are customer service and technical support?
We've never had to open a ticket for Veeam. I've never dealt with technical support directly. I can't speak to how knowledgable or responsive they are.
Which solution did I use previously and why did I switch?
Up until two years ago, I worked with Micro Focus Data Protector, version 9.5. It's more for enterprises and has more capabilities for working with tape libraries, replication between the sites, data trends, or working with virtual tape libraries, and so on. It is more expensive, however, in comparison to Veeam.
How was the initial setup?
The initial setup is not overly complex. It's rather straightforward. Specifically, when it comes to small environments, deployment is very easy. You don't have to be overly skilled to do an implementation.
What's my experience with pricing, setup cost, and licensing?
I don't know the exact pricing of the software. I can't speak to its direct costs.
Which other solutions did I evaluate?
I haven't properly evaluated Commvault, however, I've attended webinars on the solution and have a bit of familiarity with it.
What other advice do I have?
I'm an integrator. Our organization is a Gold Partner with Veeam.
Overall, I would rate the solution at an eight out of ten. It's pretty good.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
CEO at East Harlem Council for Human Services, Inc.
Reliable backup that is easy to install and deploy, with good support
Pros and Cons
- "The most valuable feature of this solution is the recuperation of the weaker machines."
- "Pricing can be improved."
What is our primary use case?
We also provide services to our customers.
We use this solution to backup virtual machines.
What is most valuable?
The most valuable feature of this solution is the recuperation of the weaker machines.
What needs improvement?
Pricing can be improved.
For how long have I used the solution?
I have been using Veeam Backup & Replication for between six and seven years.
We are using version 11.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We can deploy as many virtual machines as we have in our environment.
We have approximately 25 users in our company.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
Once you know the concept, it is very easy to install and setup.
The deployment time varies on how many machines you have.
In one week, you can have a very good installation.
What's my experience with pricing, setup cost, and licensing?
They could work at providing a better price.
What other advice do I have?
It is a very good product. It does what it takes to backup virtual machines. It is easy to set up and it is very quick.
So far, there isn't anything that I don't like and we are very happy with it.
I would rate Veeam Backup Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Customer IT Services implementation at a tech services company with 1-10 employees
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
- "Its backup capabilities in general are great."
- "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."
What is our primary use case?
We use this solution to backup our files and virtual machines.
We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.
We have 40 machines that we backup with this solution.
What is most valuable?
Its backup capabilities in general are great.
What needs improvement?
My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.
I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.
I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.
For how long have I used the solution?
I have been using Veeam Backup & Replication for roughly two years.
What do I think about the scalability of the solution?
Both the scalability and the stability of Veeam Backup & Replication are good.
How are customer service and technical support?
Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.
Which solution did I use previously and why did I switch?
We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
We don't pay for this solution, our customers do.
What other advice do I have?
One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.
With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.
As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is.
On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Architect at a recreational facilities/services company with 1-10 employees
A reliable backup solution with a straightforward interface
Pros and Cons
- "I think the interface is straightforward"
- "Technical support can be improved."
What is our primary use case?
We use Veeam to backup all the virtual machines and all the company data.
How has it helped my organization?
It's a backup solution. The only way it has improved the organization is by giving us a modern and robust backup solution. The previous solution wasn't complex, lacked features, and was abandoned.
What is most valuable?
I think the interface is straightforward. It's not complex. The other thing I like is that it usually works very well.
What needs improvement?
Technical support can be improved. Cloud backup could also be better. It would be better if there were an option to back up and then manually attach to storage. It's possible on-premises, but this isn't possible on the cloud.
For how long have I used the solution?
I've been using Veeam Backup & Replication for two years.
What do I think about the stability of the solution?
I consider it to be very stable.
What do I think about the scalability of the solution?
It depends on the license. If we have more laws, more data to back up, then it's possible to do it. It's very scalable. It's only an issue of licenses and if it's necessary to increase the bandwidth and if it's necessary to increase the number of proxy servers. It's very scalable, and the product has no limits.
How are customer service and technical support?
We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.
Which solution did I use previously and why did I switch?
We did look at other options. The other solutions I was looking at weren't good enough.
How was the initial setup?
The on-premises installation was very simple, but the on cloud installation has been more complex. It took us about one week for on-premises and three weeks for cloud deployment.
What about the implementation team?
We used a reseller to implement the solution.
What's my experience with pricing, setup cost, and licensing?
It's the market price. It isn't expensive, nor is it cheap.
What other advice do I have?
I would advise potential users to consider this solution and analyze it. See if this could be a good solution for their use case. Even though there's room for improvement, I believe it's a good solution.
On a scale from one to ten, I would give Veeam Backup & Replication an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO and CISO at omega-peripherals
Good price to performance ratio, stable, and simple to use
Pros and Cons
- "What I like most about this solution are the simplicity and the price-performance ratio."
- "It's a great product, but only if you have everything virtualized."
What is our primary use case?
We are resellers of Veeam with an official partnership and a contract for reselling the product.
What is most valuable?
What I like most about this solution are the simplicity and the price-performance ratio.
What needs improvement?
It's a great product, but only if you have everything virtualized. If you still have non-virtualized environments, then it's not treatable for customers who have some products we can not virtualize. For example, another service, or if you have Oracle or other databases, then it's not treatable for those environments.
For how long have I used the solution?
We have been using Veeam Backup Replication from the point that Veeam was available.
What do I think about the stability of the solution?
It's a stable solution. We have not had any complaints from our clients.
What do I think about the scalability of the solution?
It's scalable with no issues.
How are customer service and technical support?
If we have any issues, our technician teams contact the manufacture if they need help.
How was the initial setup?
The initial setup and deployment are handled by our technician. I have never done it myself, but from my understanding, it's easy.
We have a team in-house for maintenance.
What's my experience with pricing, setup cost, and licensing?
The price is quite fair.
People always want something cheaper but then it doesn't work as well.
What other advice do I have?
Most of the time, we recommend Veeam because it's good enough. But in some environments, we don't see any reason for it and we recommend other solutions.
Know your environment before choosing Veeam to ensure that it is suitable.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior Solution Architect at a comms service provider with 11-50 employees
Flexible on-premises and cloud solution but it could use more automation
Pros and Cons
- "In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud."
- "In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replication. Overall, they need more automation."
What is our primary use case?
We implemented Veeam Backup & Replication on-prem and also on the cloud - we have both infrastructures. We use it internally to backup our internal servers and we have a cloud infrastructure where we use it to backup our customers' virtual machines for disaster solutions. We use it for disaster replication.
What is most valuable?
In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud.
What needs improvement?
In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replications. Overall, they need more automation.
For how long have I used the solution?
I have been using Veeam Backup & Replication for six years.
What do I think about the stability of the solution?
Veeam Backup & Replication is a stable product.
What do I think about the scalability of the solution?
Veeam Backup & Replication is scalable.
I don't know our user count, but we have about 8,000 virtual machines.
We recently added this product to the environment so we will continue to use it.
How are customer service and technical support?
The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.
How was the initial setup?
Veeam is very easy to install. We can install it and begin use in one hour.
What about the implementation team?
We implemented it ourselves with our three person backup team made up of three admins.
What other advice do I have?
I would mostly recommend this product because it's easy to use and it is easy to install. On a scale of one to ten, I would give Veeam Backup & Replication a seven.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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