We are using it to back up the physical servers of our customers who are working on-prem. It is deployed in the environment of our customers. We are using its latest version.
Senior Solution Architect at a comms service provider with 11-50 employees
A stable and scalable solution that makes it easy to back up physical servers and works fine
Pros and Cons
- "It is good and easy to use for backing up physical servers. It is working fine, and it is stable and scalable."
- "It fulfills our needs in terms of features. In terms of improvements, they can maybe improve its documentation."
What is our primary use case?
What is most valuable?
It is good and easy to use for backing up physical servers. It is working fine, and it is stable and scalable.
What needs improvement?
It fulfills our needs in terms of features. In terms of improvements, they can maybe improve its documentation.
For how long have I used the solution?
I have been using this solution for six years.
Buyer's Guide
Veeam Agent for Microsoft Windows [EOL]
March 2025

Learn what your peers think about Veeam Agent for Microsoft Windows [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We can install it on all servers or whichever server we want.
We have 20 users in our organization. We are using this product, but I don't think that we will increase its usage because there are not many physical servers. There are more virtual servers, and we use this product mostly for the physical servers.
How are customer service and support?
I never had to create a support ticket for this solution.
Which solution did I use previously and why did I switch?
I used IBM Tivoli when I was working with IBM.
How was the initial setup?
It is a cloud solution. There is no installation.
What's my experience with pricing, setup cost, and licensing?
We have a cloud provider agreement with Veeam. We are also paying for the agent.
What other advice do I have?
I would recommend this solution. I would rate Veeam Agent for Microsoft Windows a nine out of ten. It is a good solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Founder at a tech company with 11-50 employees
Provides good security at a reasonable price
Pros and Cons
- "Solution provides good security."
- "Interface could possibly be improved."
What is our primary use case?
We are customers of Veeam Agent and I'm the VP of technology.
What is most valuable?
I think the solution is reasonably priced. Veeam also has good security.
What needs improvement?
Some users might think the interface could be improved. It's a subjective thing, I'm fine with it.
For how long have I used the solution?
We've been using this solution for six months.
What do I think about the stability of the solution?
Stability is not an issue, it has been working pretty nicely. They have on the wire encryption and that's good enough for us.
How are customer service and technical support?
The integrator takes care of any technical issues.
How was the initial setup?
The initial setup is pretty straightforward. We have a few Microsoft 2016 servers we are using, so it's basically installed on that. We used an integrator for the deployment. We have four people from my IT department using this solution. Most are involved with the main database segment and backup recovery. We may increase usage in the future but not right now.
What other advice do I have?
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veeam Agent for Microsoft Windows [EOL]
March 2025

Learn what your peers think about Veeam Agent for Microsoft Windows [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.
System Engineer at a computer software company with 201-500 employees
A critical system either performs impeccably or it is a failure. This impeccable product is a success.
Pros and Cons
- "This is a reliable system that supports Veeam backup and recovery for Windows."
- "There really are no cons. The product simply has to maintain development to keep up with changes in the operating system."
What is our primary use case?
We are resellers for Veeam Agent and more people are buying it for Microsoft Windows. They are buying Veeam Agent for Windows as a solution for allowing and maximizing the performance of Veeam for Windows and they are also buying Veeam as a product. These agents are very popular. We sell Veeam Agent to 50% of the Windows customers looking for a backup and recovery system and we sell other products to the other 50%.
What is most valuable?
The most valuable part of Veeam from my perspective is the product's ease-of-use.
What needs improvement?
I do not think that I can be specific about certain things that Veeam needs to do to improve. They just need to continue the development to follow trends in the industry, the development of the Microsoft operating system, and incorporate new functionalities into the Veeam Agent to keep the product competitive in the market.
The situation with the Veeam Agent for Windows is pretty much the same as for the Veeam Agent for Linux. Agents use the functionality of the operating systems to keep a record of the platform in a stable state. They make a snapshot of the operating system and then can release or replace the state of the operating system to a stable state from the snapshot if it becomes unstable.
The difference in the products is just the need to follow the requirements of the OS version where it is deployed.
For how long have I used the solution?
We have been selling Veeam for a long time so I do not know exactly, but it is about seven or eight years.
What do I think about the stability of the solution?
The product has to be stable to be functional and useful. It is functional and useful so it is stable.
How was the initial setup?
The initial setup of Veeam Agent for Windows is as straightforward as with Veeam Agent for Linux. Both are fairly easy to set up and it does not take a long time. The deployment engine is essentially the same with both Linux and Windows.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best, I would rate the Veeam Agent for Microsoft Windows as either a zero or a ten. The product is either working or it is not working. When it is not working, it is not doing its job and it is a zero. All the other times when it is working, it is a ten.
It is black or white. It is very simple to rate. It is a ten virtually all of the time because it is working.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Manager at a construction company with 1,001-5,000 employees
Easy to work with, good technical support, and our backups are always successful
Pros and Cons
- "I love Veeam because it is very easy to work with."
- "It is not always easy to update this solution to the newer version, so the update process needs to be improved."
What is our primary use case?
We use this solution for backing up the machines in our company. It is an on-premises deployment.
What is most valuable?
I love Veeam because it is very easy to work with. Prior to using the Veeam agents, we had problems with our backups.
What needs improvement?
It is not always easy to update this solution to the newer version, so the update process needs to be improved. It can be a pain.
In the network discovery, we still have to use the agents for some machines.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
With respect to stability, we have never had a problem with it.
What do I think about the scalability of the solution?
We have had no problems with scalability. It is very easy.
I am responsible for the backups, and we are currently backing up about fifty machines.
How are customer service and technical support?
Technical support for this solution is very good.
How was the initial setup?
The initial setup of this solution was straightforward.
What's my experience with pricing, setup cost, and licensing?
We purchased a three-year license, and I think that the prices are ok.
What other advice do I have?
This solution has got all of the functionality that I need in order to work with it. It is easy to create backups and it is always successful.
We still have to use the agents for some machines. This could be solved by not installing agents and having the network discovery done by the solution.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a transportation company with 1,001-5,000 employees
User interface provides a lot of information and has a replication feature that allows us to do the VR
Pros and Cons
- "The user interface is good. It provides a lot of information."
- "The predictability of the solution needs improvement. Sometimes, if it's doing something at the back end, it may go slow. Today, the backup completion took four hours, but sometimes it can do the backup in 30 minutes or an hour. With solutions like NetBackup, I can predict to a much higher degree of certainty how long something will take to complete."
What is our primary use case?
We primarily use the solution for backups and VR.
What is most valuable?
The solution has a replication feature that allows us to do the VR. It's very good.
The user interface is good. It provides a lot of information.
What needs improvement?
The solution needs continuous data protection; something that allows for continuity. If one site is failing, the other site can come up so everything keeps going. The data protection should be continuous rather than schedule-based.
The predictability of the solution needs improvement. Sometimes, if it's doing something at the back end, it may go slow. Today, the backup completion took four hours, but sometimes it can do the backup in 30 minutes or an hour. With solutions like NetBackup, I can predict to a much higher degree of certainty how long something will take to complete.
The user interface is good, but occasionally the change rate of the visible information is a bit slow and provides the wrong guidance. For example, the visible bandwidth might refresh only after five minutes, so sometimes you're looking at incorrect details because the refresh hasn't happened yet.
For how long have I used the solution?
I've been using the solution for more than three years.
What do I think about the stability of the solution?
The stability of the solution is good. I would give it a rating of eight out of ten. I've seen some products, like NetBackup, that were a bit more reliable in terms of stability.
What do I think about the scalability of the solution?
In terms of the solution's scalability, I haven't scaled it up to a hyper scaled solution yet, so I cannot really comment, but I would rate it nine out of ten.
How are customer service and technical support?
I don't usually use technical support, so I don't have much experience with them.
How was the initial setup?
The initial setup is complex.
What about the implementation team?
I handled the implementation on my own. I'm an integrator.
What other advice do I have?
Due to the unpredictable nature of how long a backup will take on the system, I can't really commit to Veeam. For an SMB, I might suggest Backup Exec as an alternative to Veeam. For an enterprise-level company, I would recommend NetBackup. I'd still recommend Veeam, but it would be based on specific customer requirements.
I would rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at Vantage Drilling
A good all-round solution that is easily scalable, very stable, and free to use
Pros and Cons
- "Technical support is good. They're very responsive. It depends on the timezone responding, but I usually get a response within three hours of creating a ticket."
- "I've found a lot of difficulties on the initial setup and especially in terms of credentials. We really need a Window OS. It doesn't like the domain admin account. it's a primary permission issue."
What is most valuable?
The solution generally, is very sound. It's also free. We use a community edition. It saves a lot of costs for us.
What needs improvement?
I've found a lot of difficulties on the initial setup and especially in terms of credentials. We really need a Window OS and local admin account. It doesn't like the domain admin account. it's a primary permission issue.
For how long have I used the solution?
I've been using the solution for six months.
What do I think about the stability of the solution?
For the most part, the solution is very stable.
What do I think about the scalability of the solution?
Scalability is good. We're in the process of scaling across our organization currently.
How are customer service and technical support?
Technical support is good. They're very responsive. It depends on the timezone responding, but I usually get a response within three-four hours of creating a ticket.
How was the initial setup?
The initial setup wasn't too complex. We just had issues around permissions. We're almost done the implementation.
What about the implementation team?
We handled the implementation ourselves.
What was our ROI?
We're saving a lot of money on costs right now since we've implemented the solution and we're using the community version.
Which other solutions did I evaluate?
We did evaluate other solutions but nothing is comparable to Veeam Community Edition in terms of license and limitation of Sockets and the number of VMs to be backup.
What other advice do I have?
We are using the on-premises deployment model.
In terms of migration, it's a pretty good tool. It is pretty good at accepting data from legacy applications.
I would rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Technician at Thaba Chweu
Instant recovery feature enables you to recover a virtual machine in less than a minute
Pros and Cons
- "A full-featured option for managing virtual machines with an instant recovery feature."
- "Updating and configuration can sometimes be a little bit of a hassel, but once you know the product better it is easy to use."
What is our primary use case?
Our primary use for the product is mostly for backup and associated features.
How has it helped my organization?
We think it improves our options for providing solutions for our clients.
What is most valuable?
My favorite feature in this solution is instant recovery, where you can recover a virtual machine in less than a minute. It is no trouble at all and works very well.
It is very easy to fix stuff with it and we have no problems at all.
What needs improvement?
Generally, I think it is a good product and there is not so much to add. There are a few places where it can be improved. One place where the product can be improved is the update time. Updating sometimes gives us a problem by taking too long or causing other problems. It's not as straightforward as it should be.
I would like to have an app for connecting with my mobile and my laptop. It would be nice if I can just look at it with a mobile device from home and more than one way to connect so I would not have to always use one device.
For how long have I used the solution?
We have been using the solution for about three years.
What do I think about the stability of the solution?
Veeam is very stable. We never have problems with stability.
What do I think about the scalability of the solution?
It's not very scalable — or it should be easier to scale. You really have to get to know the product and to go into configuration details and research what each feature does. Once you have gotten used to it, it's very easy to use, but it is not so easy at first.
How are customer service and technical support?
We did have a reason to call the tech support line once and they really helped us out. They did not waste time getting around to helping us and delivered a solution quickly. A fast turn-around from support is important. So, considering that experience, I am completely satisfied with the product's technical support.
Which solution did I use previously and why did I switch?
We are encouraging clients to switch to Veeam because it is better than several other products we have recommended in the past. We mostly used to use Veritas Backup Exec. We think that Veeam is a better solution.
How was the initial setup?
We found the initial setup to be pretty complex. I think it took us about a month to get the whole thing configured right in the initial installations.
What about the implementation team?
We are consultants so generally, we do the implementations for ourselves and clients.
What's my experience with pricing, setup cost, and licensing?
Because we buy licenses for a longer-term — in our case we have chosen to go with three years — that gives us a discount and it's not so expensive. The longer the term for your subscriptions the more discount you get per year. I think you can go anywhere from one to five years.
Which other solutions did I evaluate?
When we chose to move to Veeam we were really just comparing it to our previous solution which was Veritas Backup.
What other advice do I have?
On a scale from one to ten, where one is the worst and ten is the best, I would you rate Veeam an eight. To me, this means that I would recommend it to all of our clients and we are in the process of taking most of our clients onto Veeam. It is a really, really good product, but it is not perfect. But we are recommending now to many of our clients that they move to Veeam when it is an appropriate time to change their licenses.
So far, Veeam is handling all the virtual machines for one client and another client is picking up twenty licenses. We have convinced them that it is a good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Professional at a tech services company with 1,001-5,000 employees
Has good stability but the program can be more user-friendly
Pros and Cons
- "I like working on the Azure platform."
- "I am not very impressed by the technical support I received when I had an issue."
What is our primary use case?
We mainly use this program for web applications.
What is most valuable?
I like working on the Azure platform.
What needs improvement?
I would like to see a more user-friendly installation process and better technical support.
The troubleshooting for Windows needs to improve.
For how long have I used the solution?
I have been using the solution for 30 years as IT specialist.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The scalability is not very good - especially when I want to backup Microsoft Windows.
How are customer service and technical support?
I am not very impressed by the technical support I received when I had an issue.
How was the initial setup?
The initial setup was really straightforward and we did it ourselves. The installation, however, was very difficult and troublesome.
What other advice do I have?
I will recommend this program to others, and I rate this product an eight out of ten. Not a ten because of the bad technical support and difficult installing process.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Veeam Agent for Microsoft Windows [EOL] Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Veeam Agent for Microsoft Windows [EOL] Report and get advice and tips from experienced pros
sharing their opinions.
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