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TeamViewer Tensor Room for Improvement

IW
Technical Architect at National Grid

At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhancements were required to improve its connectivity to other services and overall functionality.

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reviewer1651011 - PeerSpot reviewer
Software Consultant at a tech vendor with 10,001+ employees

TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing.

Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor.

The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.

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reviewer1350780 - PeerSpot reviewer
IT Director at a recruiting/HR firm with 201-500 employees

We would like to have an option to create subgroups, where only members of the subgroup have access to the other members. As it is now, anybody in a group can see all of the other members. Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition.

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Buyer's Guide
Remote Access
July 2025
Find out what your peers are saying about TeamViewer, BeyondTrust, Microsoft and others in Remote Access. Updated: July 2025.
861,803 professionals have used our research since 2012.
reviewer1326429 - PeerSpot reviewer
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees

The solution could include more AI (Artificial Intelligence).

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Buyer's Guide
Remote Access
July 2025
Find out what your peers are saying about TeamViewer, BeyondTrust, Microsoft and others in Remote Access. Updated: July 2025.
861,803 professionals have used our research since 2012.