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TeamViewer Room for Improvement

Devanand PR - PeerSpot reviewer
IT Support Executive at a healthcare company with 51-200 employees

They should release features such as Augmented Reality into both plain and standard versions of TeamViewer. Nowadays, you have to wait for another release, or another product version while Augmented Reality features should just be integrated into the standard version of TeamViewer.

The product could be less expensive. There are many similar products that are free these days.

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SM
IT Supervisor at a financial services firm with 1-10 employees

One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko

The product can sometimes crash. The stability could be better.

Technical support could be improved.

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Buyer's Guide
TeamViewer
June 2022
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.
KR
Unemployed

I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines.

In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. 

It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.

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Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

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GS
Chief Building Inspector at a government with 201-500 employees

Its pricing can be improved. It would be nice if it is cheaper.

I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.

There is a limitation on the number of participants you can have in a meeting. That's the only reason I use Zoom in addition to this.

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Gourav Suri - PeerSpot reviewer
Architect Lead at a tech vendor with 1,001-5,000 employees

There are no limitations that I can see. It isn't missing any features.

I can't recollect, however, they should, if they haven't already, add audio to their product. I'm not sure if they provide good quality audio alongside screensharing. 

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GS
Project Manager at SOLUZIONE SRL

The installation and the update agent could improve.

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YJ
Global Partner Service Practice at a tech vendor with 10,001+ employees

In a future release of TeamViewer, they should improve password access. Every time one of my clients access the free version of TeamViewer, the password changes and they cannot update the password. Even if the solution is provided for free, it should allow them to update or set the fixed password because it is very difficult to type the complicated password. 

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Sanjay Patankar - PeerSpot reviewer
General Manager at Godrej Infotech Ltd.

The performance could always be better. 

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

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KK
ITFlow at It Support

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

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MM
Regional Manager at AKC Enterprise Ltd

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

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WC
Principal Consultant at a consultancy with 51-200 employees

The solution could improve by increasing or removing the time limitation on the use of a session.

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Shaamil Ashraff - PeerSpot reviewer
Architect - Database Administration at Mitra Innovation

In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

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Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA

TeamViewer could improve by having support for other operating systems, such as Linux.

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AS
Account Manager, Cybersecurity at a tech services company with 11-50 employees

 I would like to see TeamViewer support multiple platforms.

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MohammedThousif Ansari - PeerSpot reviewer
Technical Lead at Tata Communications Transformation Services

TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough. 

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JamesYa - PeerSpot reviewer
Senior Solutions Architect at Cloud4C Services

The security could improve in TeamViewer.

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Juan Pr - PeerSpot reviewer
IT Professional at NTT Security

It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time. 

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CE
IT Network Engineer at a maritime company with 201-500 employees

TeamViewer could be more secure.

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Rauf Hasanov - PeerSpot reviewer
Group IT Manager at Pmd hospitality

I use Teamviewer in my personal capacity. We cannot use it for our business for IT security reasons. The solution could be improved by enhancing the use of the mobile version to be used on phones. 

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Shyami Lakshika - PeerSpot reviewer
Associate Engineer - Network & Security at Connex Information Technologies

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

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Buyer's Guide
TeamViewer
June 2022
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.