Skype for Business Reviews

I use this solution primarily for my consulting business. It enables me to keep in touch with clients via conference calls, video conferencing, desktop sharing and more.

The audio and the screenshot sharing is quite strong.

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call today which started great, and then suddenly there were several participants that dropped out of the call due to connectivity.

I also think that it would be great to have a drag-and-drop feature during a call. 

Additionally, the screen sharing is really good. It would be nice to draw notes for screen sharing. This would especially be nice with Touch Pros.

There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.

We are small scale, with a small number of users. I do not know how it would handle very large numbers of users.

The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good. 

Implementation and setup were pretty straightforward. It took us a half an hour. We did not need any expertise to get it running at all.

The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing.  I get a feeling that smaller organizations can interact with bigger organizations in a more global way by using this service. It is leveling the playing field.

I looked at GoToMeetings. It is a good solution, and it has a few nice features. Skype for Business has better video and audio quality.

If you have Office 365, you should give it a "go" and try it!

We use the solution for virtual meetings.

Skype for Business has good performance.

The cost of Skype for Business has room for improvement.

I have been using the solution for one year.

The solution is stable.

The solution is scalable and is capable of working on every appliance on every operating system.

I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.

The initial setup is straightforward. We only have to click on a link.

A license is required to use the solution.

I give the solution an eight out of ten.

We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.

I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.

We use the solution for online meetings with our internal and external clients.

The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook.

I have been using the solution for 11 months.

I give the stability an eight out of ten.

The solution is scalable. We have 800 people in our organization using the solution.

The initial setup is straightforward.

I give the solution an eight out of ten.

The solution has been discontinued by Microsoft.

My primary use case is for virtual meetings. 

The most valuable feature is how useful it has been for virtual meetings during the pandemic. 

This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release. 

I have been using Skype for Business for four years. 

The stability of this solution is perfect. I would rank it a ten out of ten. 

This solution is scalable. The conference calls can be between many people. 

I have never dealt with technical support. 

Installation is straightforward. It takes a few minutes. It's part of the Microsoft Office Suite, so when you install Office, you get all these tools together. 

I implemented through an in-house team. 

There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all these tools together. 

I did not evaluate any other solutions before using Skype for Business. 

The performance is pretty good. This is a mature application with no bugs, and I have no complaints. There are over 500 people using Skype for Business in my organization. But I know that Microsoft intends to end this software and move all users to Teams, so I'm not sure if my recommendation of this software will be of use to people who are looking to implement it. 

I would rate Skype for Business an eight out of ten. 

I use Skype for Business for communication.

The most valuable feature of Skype for Business is overall it is an okay solution.

I have been using Skype for Business for approximately two years.

Skype for Business is not stable.

The scalability of Skype for Business is not very good.

We have approximately 10 to 15 users using this solution in my organization.

Skype for Business is easy to use and we did not need to contact the support.

I previously used Microsoft Messenger, which is now merged into Skype for Business.

We have 10 engineers and managers that do the deployment and support of solutions.

Our company pays for a license for us to use the solution.

I would recommend this solution to others.

I rate Skype for Business a six out of ten.

Our primary use case is for virtual meetings and video communication. We also use it to send files via the group chat. I'm a data analyst and we are customers of Skype.

I think it's a good solution and provides us with a good option for virtual meetings. I've never had any problems.

The stability is sometimes a bit wobbly and could be improved. 

I've been using this solution for a year. 

The stability is fine but there is some room for improvement. 

We previously used Zoom and we also had an in-house messaging system developed within the company. 

I wasn't involved in the initial setup, deployment was carried out by our IT department and the company has around 150 users. 

I rate the solution eight out of 10. 

Our primary use case is for chat and we use it for internal meetings. We also have a federation between a couple of companies, so we also use it for virtual meetings across those companies that we have the federation with. It is our preferred chat and video solution nowadays. 

My last customer used it and Polycom, but Polycom was historic because of the meeting rooms. And the meeting rooms tended to be set up for Polycom, so if you were doing meetings from one meeting room to another one, then we'd switch to Polycom. Otherwise, it was Skype For Business.

The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it. If you actually see in Skype For Business that they're online and free, and you just put your question into there, it's a lot faster. The increase in productivity for messaging people is the number one reason for using it.

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication systems.

What I'd really love them to provide would be an easy method of linking or connecting to other Skype For Business personnel in other companies who are also using Skype For Business without having to set up a federation. There are lots and lots of companies now using Skype For Business with other unified communications products. You can send someone a link, and then they can come into your Skype For Business meeting. We have issues trying to do Skype For Business.

I've been using this solution since 2006 when it was called Communicator. It's actually been 14 years. 

We quite often see glitches where it jitters and stuff like this, but that's all to do with the wide-area network links. I'm sure we could improve that if our unified communications guys had better tooling and understanding of the complexities. What we see is that in most companies the implementation is not optimal.

I haven't actually had to contact Microsoft support about Skype For Business related issues. Technical support with Microsoft depends upon your support contracts. If you're paying for the highest level, then it's absolutely fantastic.

You get what you pay for. The standard support contract is no worse or better than any other company. I have to say, the few times that I've had to call Microsoft with a priority support call, and the technical account manager gets put on it and keeps on top of the Microsoft side and stuff, then that goes really well. As well as you could expect it to go. I don't have any experience with Microsoft technical support when it comes down to Skype For Business.

Times in the past with respect to Azure issues that I was experiencing, I know that both the premium and the next level down, they were both absolutely fine. I always ended up talking to people that knew their stuff and when it was resolvable, it got resolved.

I definitely recommend the product. If you are in a complex distributed environment, with offices with varying levels of connection and various different bandwidths of connections and latency, that it's worth spending the extra money to get someone who really knows their stuff with respect to unified communications to set up Skype For Business across their organization. Someone that understands the pitfalls, because how your infrastructure is built is key to whether you're going to get a decent and stable experience or not.

I would rate it a nine out of ten. I would give it this rating purely because of the fact that when it gets installed across a complex environment, you really need someone who knows their stuff to install it. But once it's installed properly, it's absolutely fine. It does what it says on the tin.