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Wafaa Salah - PeerSpot reviewer
Professor at a university with 1,001-5,000 employees
Real User
Top 20
Scalable and easy to install communication tool, but its group feature needs improvement
Pros and Cons
  • "Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
  • "The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

What is our primary use case?

We use Skype for Business as a tool for our online lectures. We're using it as an online platform for the tutorials and lectures we give our students.

What is most valuable?

I find Skype for Business a good solution. It works well. The tool can be nice if I'm talking to one of my colleagues, or doing a small session where I don't have to share content, or where I don't have to divide students to groups, or make a group work together.

What needs improvement?

Skype for Business is not suitable for giving lectures. Tools more suitable for online lectures are Zoom and Microsoft Teams, because you can divide students into groups. I didn't see this feature in Skype for Business, and if it's there, I don't know that it's there.

For how long have I used the solution?

I've been using Skype for Business since COVID-19 started, e.g. 2020. The coronavirus makes us use these technologies extensively.

Buyer's Guide
Skype for Business
June 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of Skype for Business is based on the internet, e.g. if your internet is good, then the tool is good. If your internet is not good, then the tool is not good.

What do I think about the scalability of the solution?

I find Skype for Business easy to expand. It's scalable.

How was the initial setup?

Installing Skype for Business was easy. We installed in 10 years ago, and we use it like a phone. We call our friends who are abroad, e.g. instead of using international minutes in our mobiles, we use Skype as a technology to call our colleagues. Installation was easy, and its available on mobile and on the computer. I installed Skype for Business myself.

What's my experience with pricing, setup cost, and licensing?

I never paid for a Skype for Business license as it's free on my device, but Zoom, we pay $20 a month.

Which other solutions did I evaluate?

I evaluated Zoom and Microsoft Teams.

What other advice do I have?

I don't have information on how many users can use Skype for Business at the same time, because I didn't use it with students. I used it to call my friends, e.g. just one or two friends, and not more than that number.

I would recommend Skype for Business to others, because it's good. It's a good software to talk to others. Even old people are using the tool.

My rating for Skype for Business is seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Manager at City of Markham
Real User
Convenient and easy to use but could be more collaborative
Pros and Cons
  • "People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
  • "We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

What is our primary use case?

We use it for our internal communication.

What is most valuable?

In terms of what I have found most valuable - with COVID people are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype. It's not a great tool, but it meets our need right now.

What needs improvement?

We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.

For how long have I used the solution?

We have been using Skype for Business from right when Skype introduced it - many years.

What do I think about the stability of the solution?

For the last two years, we have been using it and it has been stable. People are not getting dropped out from meetings. We are able to have 50 users in a meeting. It is something that is available as part of our enterprise agreement with Microsoft, so there is no additional cost.

How are customer service and support?

As part of our EA, we have support. Usually we also have a dedicated account manager for any Microsoft product, not just the Skype, if we are not able to get support. We never had any problems with Skype. We never had to call in for technical support since it was set up and running. Periodically, we continue to apply patches and upgrades. So far, we never had any issues and there was never a need to make a call to Microsoft to resolve any issue, but we do have support in place, and if we don't get prompt response, then we have the account manager to escalate and, usually, the account manager is able to assign a technical lead expert to help us resolve the issue in a quick manner.

What other advice do I have?

I think Skype for Business has been discontinued, so I don't think anybody should be interested in implementing it. Microsoft is not selling it anymore, but the product is still supported until the end of 2023.

On a scale of one to ten, I would give Skype for Business a six.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Skype for Business
June 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
reviewer2280225 - PeerSpot reviewer
Associate Manager at a marketing services firm with 51-200 employees
Real User
Top 20
Enhanced meeting efficiency with robust muting functionality and better video quality
Pros and Cons
  • "The ability to mute everyone else is pretty useful when there is a large audience."
  • "The video quality could be improved, possibly due to internet connection issues."

What is our primary use case?

We primarily use Skype for Business for meetings and internal discussions.

What is most valuable?

The ability to mute everyone else is pretty useful when there is a large audience. It is more stable, and the video quality is better compared to other communication platforms.

What needs improvement?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

For how long have I used the solution?

We have been using Skype for Business for about a year or so.

What do I think about the stability of the solution?

Skype for Business is stable without experiencing crashes, unlike Teams, which crashes occasionally during meetings.

What do I think about the scalability of the solution?

Skype for Business offers good scalability and does not crash when the number of audience members increases.

How are customer service and support?

Skype support is responsive. I would rate their support around seven to eight.

How would you rate customer service and support?

Positive

What about the implementation team?

Our internal IT team handled the installation of Skype for Business on my system.

What's my experience with pricing, setup cost, and licensing?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

Which other solutions did I evaluate?

We use Microsoft products for our business processes. We also use Teams and Zoom for meetings.

What other advice do I have?

I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Procurement Manager at EXCEED IT Services
MSP
Helps to make international calls but needs to improve scalability and user experience
Pros and Cons
  • "The product helps me make international calls."
  • "I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

What is our primary use case?

I use the solution to make calls and talk to colleagues. I use it mostly to chat with people inside the company and make international calls. 

What is most valuable?

The product helps me make international calls. 

What needs improvement?

I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability.  

What do I think about the stability of the solution?

The tool is not stable since some calls just don't get through. I would rate it a five out of ten since it doesn't happen every time. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a three out of ten. My company has 200 users for it. 

Which solution did I use previously and why did I switch?

I have used Teams before. 

How was the initial setup?

The product's setup is not complex and takes around three hours to complete. 

What other advice do I have?

I would rate the solution a six out of ten. You can use the product without any training. However, I feel that Teams is better than Skype in terms of scalability, user experience, app integration, etc. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Data analyst at bigcat
Real User
Provides a good option for virtual meetings
Pros and Cons
  • "A good option for virtual meetings."
  • "The stability could be improved."

What is our primary use case?

Our primary use case is for virtual meetings and video communication. We also use it to send files via the group chat. I'm a data analyst and we are customers of Skype.

What is most valuable?

I think it's a good solution and provides us with a good option for virtual meetings. I've never had any problems.

What needs improvement?

The stability is sometimes a bit wobbly and could be improved. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The stability is fine but there is some room for improvement. 

Which solution did I use previously and why did I switch?

We previously used Zoom and we also had an in-house messaging system developed within the company. 

How was the initial setup?

I wasn't involved in the initial setup, deployment was carried out by our IT department and the company has around 150 users. 

What other advice do I have?

I rate the solution eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
CEO at Norahand
Real User
An easy-to-use solution for chatting and transferring files
Pros and Cons
  • "The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
  • "The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."

What is our primary use case?

Our team of six uses the solution for virtual meetings. 

What is most valuable?

The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files. 

What needs improvement?

The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

For our purposes, the solution works fine and we have no need to scale. 

How are customer service and support?

We use a free version of the solution so we don't need specific support. If we have problems, we search Microsoft forums to find solutions. 

How was the initial setup?

The setup takes a day and requires some knowledge of configuration and deployment.

What about the implementation team?

We outsourced implementation to one Microsoft technician skilled in setup and deployment of the solution and other Microsoft products such as SharePoint. 

What's my experience with pricing, setup cost, and licensing?

Most of the IT ecosystems in Iran use Microsoft solutions because they are free for us. We crack them and pay no fees when configuring servers, downloading packages, or using Skype. 

Which other solutions did I evaluate?

We also use WhatsApp and Telegram for small meetings.

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Line Manager at Edgecore
Real User
Simple installation, overall simple to use, but lacking stability
Pros and Cons
  • "The most valuable feature of Skype for Business is overall it is an okay solution."
  • "Skype for Business is not stable."

What is our primary use case?

I use Skype for Business for communication.

What is most valuable?

The most valuable feature of Skype for Business is overall it is an okay solution.

For how long have I used the solution?

I have been using Skype for Business for approximately two years.

What do I think about the stability of the solution?

Skype for Business is not stable.

What do I think about the scalability of the solution?

The scalability of Skype for Business is not very good.

We have approximately 10 to 15 users using this solution in my organization.

How are customer service and support?

Skype for Business is easy to use and we did not need to contact the support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Messenger, which is now merged into Skype for Business.

What about the implementation team?

We have 10 engineers and managers that do the deployment and support of solutions.

What's my experience with pricing, setup cost, and licensing?

Our company pays for a license for us to use the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Skype for Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer938901 - PeerSpot reviewer
Software Engineer at a computer software company with 10,001+ employees
Real User
Beneficial instant messaging, straightforward installation, but documentation needs improvement
Pros and Cons
  • "Skype for Business is good for meetings and instant messaging."
  • "Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

What is our primary use case?

We use Skype for Business for virtual meetings and messages.

What is most valuable?

Skype for Business is good for meetings and instant messaging.

What needs improvement?

Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device.

The documentation for Skype for Business could improve.

For how long have I used the solution?

I have been using Skype for Business for approximately three years.

What do I think about the stability of the solution?

Skype for Business is a stable solution.

What do I think about the scalability of the solution?

The scalability of Skype for Business was good.

My company has many global employees, approximately 6,000 and everyone was using Skype for Business before we switched to Microsoft Teams.

How are customer service and support?

The technical support from Skype for Business was reliable.

Which solution did I use previously and why did I switch?

I have used previously many other solutions, such as IBM and Microsoft Teams.

How was the initial setup?

The initial setup is straightforward. It is not a complicated process.

What about the implementation team?

I did the implementation myself.

We did not have an explicit technical team from Skype for Business. We were using our local IT team of six engineers who was managing it in case of any issues.

What other advice do I have?

I would not recommend Skype for Business because Microsoft Teams has more features, a lightweight application that I access on my mobile. Additionally, I can chat with my teammates and anybody else in the organization. The document repository is useful. I have access to SharePoint which is easily available and I can access it from the mobile device at any time. If I was to compare Microsoft Teams and Skype for Business, I would recommend Microsoft Teams. However, if the only requirement is to have meetings, chats, or instant messaging, then Skype for Business is not a bad choice.

I rate Skype for Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user