ServiceNow Strategic Portfolio Management Reviews

The solution has opened many doors for me. 

Technical support is good. 

It's a very complete solution. Aside from some complex analytics, the rest of the product is very simple and easy to use. 

There is some good documentation that you can go over. 

The price is too high. It's okay for a big company, however, for a medium-sized organization, it may be too much. They should lower the price so smaller companies can also leverage it. 

The performance analytics are too difficult and complex for me to figure out very well. 

I'd like to read more about the new features before commenting on them. 

I've been using the solution for five years. 

Technical support is very good. However, I always put someone on with better English when I will need to communicate with them.

The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies. 

I'm an implementer of ServiceNow.

I'd rate the solution eight out of ten.

We are using the product for project resource and finance management.

As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira. It seamlessly integrates with our ITSM. It pretty much has all the features you want to manage. You don't need separate products for your project, your resource, or your finance. It's an integrated solution where the same product will actually get us for all three.

The solution needs a few things in terms of resource management. It still lags behind some of the company leaders like Workday. It's not yet there yet. The solution, currently, whatever it is, it's very concrete. Customizing it is a bit of a tedious task. That's the one thing I pretty much feel is a downside.

The initial setup is complex. 

I've been using the solution for two or three years. 

It is getting stable, relatively compared to how it was one or two years back. Though it was not up to the mark, it's quite stable now.

Scalability-wise, it's good.

There are around 400 users who are using this.

Technical support is useful. There are a lot of things we incur during implementation, post-implementation, et cetera. There is some technical support that is required.

We are using pretty much each and every product of ServiceNow.

The initial setup is quite complex. It's not easy. I would say its implementation is on the complex side, since, unlike other modules, these are pretty much concept-oriented, and having a successful implementation is a pretty tedious task. It took four to five months to deploy the product.

The deployment was handled by our team in-house. We did not need any help from any integrators or consultants. 

Pricing-wise, I can't comment individually on this, as it depends on the region. It depends on the overall number of licenses. It also depends on other factors like what are the other solutions, are the products we are taking from ServiceNow. Generally, it's neither cheap nor very costly. For a customer who has already ServiceNow ITSM and some other products in place, I would say it's moderate.

We have enough products. We have one for project management, a separate one for time management. We had separate things. However, once we were into ServiceNow for ITSM, ITBM was offering all these solutions on the same platform. We didn't look into other options. We decided on ServiceNow to stay within the same umbrella solution.

We're a partner and reseller. 

Users should go with this product only if they are already planning to use ServiceNow for other IT like asset management or service management. If they are planning to use ServiceNow, then it makes sense to go with it. Otherwise, it is not necessary to go for ITBM.

I'd rate the solution seven out of ten.

We are using ServiceNow Strategic Portfolio Management for incident management project portfolio management.

The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.

The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.

I have been using ServiceNow Strategic Portfolio Management for approximately four years.

The solution is stable.

I rate the stability of ServiceNow Strategic Portfolio Management a nine out of ten.

The solution is scalable in our usage. We are not a large company.

We have approximately 100 users using the solution.

The solution is regularly used.

I rate the scalability of ServiceNow Strategic Portfolio Management a six out of ten.

I previously used BMC prior to ServiceNow Strategic Portfolio Management.

The initial setup is of a medium difficulty level. It is not easy or complex. However, it is clunky. The user interface is difficult to find features and navigate around. The forms are generic and the solution was primarily developed as an incident management tool which it is good at, but project management is something they developed later. It feels like it was an afterthought.

I rate the initial setup of ServiceNow Strategic Portfolio Management a five out of ten.

We have seen an ROI using this solution.

I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten.

My advice to others is this solution might not be for everyone and other options should be considered.

I rate ServiceNow Strategic Portfolio Management a seven out of ten.

There are aspects of the solution that are good, but it's not great at everything that it does.

I'm a project manager, and I'm handling ServiceNow for different clients from overseas. There are many clients which are UK-based and configuring ServiceNow for their business needs.

I can have many details in one place. It offers good centralization.

There are different modules that are quite helpful. 

You don't need a lot of plugins.

It's pretty user-friendly and easy to figure out. 

They could work on their templates. Many of them need some improvement. There are fewer templates available right now. We need help from other tools. If we had more templates, it would make things easier. 

If you want to opt for a Waterfall model, there should be relevant templates to help create project plans faster. 

The user interface could be more modern. We'd like it to be easier to understand without having to reach out to ServiceNow. It should be easier to find the steps to use the modules. It would be ideal if they had guides for creating projects and/or templates. 

I've been using the solution for one to two years. 

I've never contacted technical support. However, I've had team members who have reached out. 

I do not have pricing information. I have used the demo version in the past.

We have a partnership with ServiceNow. 

I'm using a lot of ServiceNow methodologies in my project management tasks. 

I'd rate the solution seven out of ten. It provides everything we need in one place. 

I would recommend the solution to others. When I was first using the solution, I was impressed by how centralized the solution was. We didn't need so many plugins. I found it very easy to use.

The main thing for new users is to look at the availability of the tools to see if the solution can do what they need it to do.

We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.

I have been using ServiceNow Strategic Portfolio Management for approximately three months.

We have approximately 700 users using the solution.

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

The initial setup of the solution was simple and user-friendly.

I rate ServiceNow Strategic Portfolio Management an eight out of ten.

The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.

The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.

The scalability is very good. ServiceNow is one of the leading platforms when it comes to scalability. Thousands of projects can be managed.

Technical support from ServiceNow is great. There is a good amount of documentation available. ServiceNow also has certain training programs and cohort programs through which they educate people regarding their platform.

We've previously used Anaplan, MS Project, and Clarity. We switched because of issues with integration in terms of the wider ITSM platform and other tool sets. 

The complexity of the initial setup can vary depending on the amount of data that needs to be migrated.

If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM.

On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.

We use ServiceNow IT Business Management for production support.

The performance is good.

It could be more user-friendly.

I have been working with ServiceNow IT Business Management for two years.

We don't have any complaints regarding the stability of ServiceNow IT Business Management.

ServiceNow IT Business Management is a scalable solution.

We have approximately 1,000 users in our company.

At this time, we don't have plans to increase the usage.

I, personally, have not had any interaction with technical support.

The initial setup is straightforward.

It took three and six months to complete the deployment.

I am not aware of how much we are paying for the licensing.

We are not using it as a business management solution, so I would recommend it for ticketing and incident tracking. However, we are not utilizing the entire portfolio.

I would rate ServiceNow IT Business Management an eight out of ten.

We use it for portfolio, program and project management. 

It was implemented throughout the company and the governance processes of strategic projects are carried out in the system. Different levels of professionals use the system, both in agile, hybrid and waterfall approaches.

It acts as a single point of truth for our project management. We are able to gather the information in it for reporting. The parameters of project forms act like minimum requirements for the project, enhancing project management skillset.

We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios. Also, the status report feature, embedded with project schedule and financials, makes it an excellent tool for knowledge management during the project. The whole history of the project is there. 

The possibility to customize some of the approval flows between a demand, an idea, and a project is another thing that is valuable. We are able to customize it in-house.

Import of really big project (hundreds of tasks) done in MSProject, we face some problems with dependencies and subtasks. 

Also, currently the 'percent complete' field is purely duration-based, therefore the presence of parallel workstreams limits the usefulness of that metric, since the amount of work being performed every day could be widely varying. An useful metric to be developed would be a 'percent work complete', such as the one available by default in Microsoft Project.

I have been using this solution for one year, since January/21.

We are in Brazil, and for us, it could be a little expensive the licensing for some cases.

Microsoft Project, Planview, Jira Software and some others in the local market.

I would rate it a nine out of 10.