ServiceNow Strategic Portfolio Management Reviews

The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.

The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.

The scalability is very good. ServiceNow is one of the leading platforms when it comes to scalability. Thousands of projects can be managed.

Technical support from ServiceNow is great. There is a good amount of documentation available. ServiceNow also has certain training programs and cohort programs through which they educate people regarding their platform.

We've previously used Anaplan, MS Project, and Clarity. We switched because of issues with integration in terms of the wider ITSM platform and other tool sets. 

The complexity of the initial setup can vary depending on the amount of data that needs to be migrated.

If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM.

On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.

I'm mostly involved with service management projects.

What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise architecture, they already have the tools for it.

I've been using ServiceNow for a few years. 

ServiceNow is a very stable and scalable platform.

I have had no issues with ServiceNow's technical support so far.

I find found the setup to be quite easy.

They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.

I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10.

If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.

We primarily use the solution for project and portfolio management.

It's a good solution for portfolio management and to manage all the projects that you have with the client. It's easy to manage all the resources in projects as well as all the costs involved.

The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.

The cost could be improved. The solution is quite pricey.

The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well. 

The solution is very stable. The availability of service is 99.9% at the moment. It's very, very, good.

The solution is very scalable.

I've worked with the technical support team of ServiceNow many times. In the market, it's one of the best support teams I have dealt with.  I worked with BMC, CA and other solutions as well and this solution offers a faster response for MEA issues. Others take much longer to respond. Resolving issues with them is very fast.

We looked at CA technologies, which were acquired by Broadcom, specifically CAPPM. Gardner had recorded that CAPPM was the leader in the market, but at the moment ServiceNow is more complete and more user-friendly. 

The initial setup is straightforward. It's easy to implement. An average deployment takes about two months. CAPPM, in comparison, would take about four months.

All the processes of project management have to be very well defined. When these requirements aren't defined, we have to approach that first before we can implement the solution. It's very important for the success of deployment.

Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.

We use the hybrid cloud deployment model. We're integrators for the solution.

I'd rate the solution nine out of ten.

We are using ServiceNow Strategic Portfolio Management for Agile development. In the same system, you have Agile, traditional, and hybrid development methodologies.

The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.

ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.

I have been using ServiceNow Strategic Portfolio Management for approximately three months.

We have approximately 700 users using the solution.

I have used Rally previously. I found the teams and backlog structures are more clear in Rally.

The initial setup of the solution was simple and user-friendly.

I rate ServiceNow Strategic Portfolio Management an eight out of ten.

We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously.

We have developed several mobile applications using end to IUSN technology.

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all.

The only issue for us is the pricing. It’s quite high in comparison with the competition.

I’ve used the solution for more than a year, however, I stopped using the solution about six months ago.

The solution is very stable.

The scalability of the solution is excellent. If I had to, I’d rate it nine out of ten. We currently have eight to ten people working no the solution, including myself.

I’ve contacted technical support and have been satisfied with their level of services. I like them. They’re quite good.

I’ve previously used Salesforce for some project management tasks as well as customer lead management. Both tools are very good. I’ve also used Bitrix, Jira and Zoho in the past when I was in India. Now I’m based in The Netherlands.

The initial setup was quite easy. It’s almost similar to setting up a Facebook account. It’s not difficult like other solutions. There is a lot of media that you can use to help your team deploy into the system. Deployment is rather quick and takes about 40 to 45 minutes to set up in total.

I deployed the solution myself with the help of our team.

I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.

We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure.

I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now.

I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface.

We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export.

I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.

Previously, when we had incidents, we couldn't discover where a bug was coming from. Now, if we have an incident, we attach it to an application, and when we look at the application, we know the specific development machine, and we know that it's on specific hardware, as well as where this hardware is located on a specific data center. We know everything about the network connection, so it's easier to find issues. We now have good visibility of our entire information system.

When we change something in production, somewhere, we now can easily understand the risks we are taking. We know if this application is dependent on another. The visibility, the risk, and whether we want to do the change during the day, or overnight, for example, becomes very clear.

The CMDB, and the database of assets that we are using are the most valuable. After that, we really enjoy the incident management, and change management features.

The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.

The timing reporting module, and how it's used is a bit difficult to understand. 

Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

The stability is very good. It's transparent. We don't know how they manage to get the system up and running, every hour, every day, but we have an availability of 99.98. If I remember correctly, regarding the performance, we've never had any problems. It's a large cloud service; I don't know what they do from the back office, but it's always working.

I don't deal directly with their technical support. We have a dedicated team to handle everything related to ServiceNow, so if I ever have some problem or something to ask, I'll ask the team at our company. 

We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately.

One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and even if you know ITIO, you will need to do some training on the application; it's far too complex to understand otherwise.

It's an application that does everything you want, it's just that you don't know that you can do it because it offers so many things. It does have good documentation, however, which is quite useful. The solution is still new to us, and we are learning more every day.

I would rate the solution eight out of ten.

The solution is used for demand management.

The solution is scalable. It is good so far. It is adaptable.

The product comes with little options out of the box. We need many more features for the implementation of a strategic portfolio. The product must provide more features for common scenarios. There are many functionalities that the product could have given directly. Instead, we had to customize and give them to our customers.

I have been using the solution for one month.

I rate the tool’s stability a six out of ten.

One of our customers is using the product. We have a team of four people to deploy and maintain the tool.

The technical support is good.

The initial setup is straightforward. We took two weeks to deploy the solution. It is an agile process. The product is cloud-based.

The tool is expensive. The price must be improved.

Organizations that want to use the solution must have a strong team that understands the process. I would recommend the solution to others. Overall, I rate the tool a seven out of ten.

ServiceNow IT Business Management is used for enterprise service management.

The most important feature of ServiceNow IT Business Management is flexibility.

ServiceNow IT Business Management could improve by adding better artificial intelligence.

I have been using ServiceNow IT Business Management for approximately 10 years.

ServiceNow IT Business Management is stable.

I have found ServiceNow IT Business Management to be scalable.

The technical support from ServiceNow IT Business Management can be slow at times.

The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.

I rate ServiceNow IT Business Management a five out of ten.