ServiceNow Strategic Portfolio Management Reviews

We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.

The feedback we have received is that our customers have found it to be very useful.

The interface is extremely user-friendly.

I would like to see some artificial intelligence incorporated into the management functions.

The initial setup is complex and should be simplified.

This is a stable solution.

It is easy to scale. In our last deployment, there were approximately 1,000 users.

We are working with multiple products at the moment.

The initial setup is complex, especially when you are implementing it for multiple branches. It normally takes a few days to deploy.

I handle the deployment for our clients.

I would rate this solution a ten out of ten.

The most valuable features are its easy development and that the interface is very friendly. ServiceNow is also more competitive in terms of research.

I have been using this solution for two years.

This is a very stable solution.

The initial setup was very simple, and we implemented it very quickly.

I implemented using an in-house team.

I would rate this solution as ten out of ten.

Our primary use case of this solution is for incident management.

The presentation feature was valuable to our company. And the ticket creation system is handy because it is customizable. 

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

I have been using ServiceNow IT Business for two years now.

The program is stable.

I did not have any support for the use of the software so I needed to teach myself how to use it. So I don't have any experience with their customer service and support.

I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.