Sauce Labs Reviews

Vastly improved speed and reliability. Support is also excellent

Has freed up huge amounts of time managing integrations. We have been able to move to a two-week sprint schedule, which had been bottlenecked by manual QA.

The way the owner/user/sub-user hierarchy is set up can be confusing. It would also be nice to have more control over who can see what tests.

One and a half years.

No.

No.

Early on we had some difficulity with parallelizing large runs, but they were resolved.

Excellent!

Exceptional!

No

It was quite straightforward. All we did was integrate Sauce's sample scripts into our base test and then modify, once we got the hang of it.

In-house.

High.

Start with what you need and scale up.

Yes, Testbot and BrowserStack.

The effort you'll save not maintaining a grid makes Sauce worth it, even without any of its other features

• Reporting
• Parallel test execution
• Availability of number of real devices and emulators

It was difficult for us to test our automation cases of real hardware along with a big combination of OS versions and different screen sizes. Sauce Labs has helped us a lot in resolving these issues.

More structured reporting.

Less than a year.

Not so far.

Not so far.

Not so far.

Three out of five.

Three out of five.

Yes. We were using BrowserStack. We switched because Sauce Labs is more user friendly.

Very straightforward. You just need username and access key to launch your automation test.

In-house. It's very easy for any non-technical user to follow the descriptive documentation.

100%.

It could be less. I would like to see pay per use with a lower rate.

Nope. Cause it was a straightforward choice for us.

Nope.

I find that the multitude of browser and OS versions are very helpful for broadening testing scope.

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers.

I don't feel there are any real areas for improvement. As long as you follow best practices for programming automated tests and running them via Sauce Labs, then things tend to go smoothly.

I have used it for one year.

There were no real issues with deployment that weren't easily solved by reviewing documentation or having another pair of fresh eyes on the issues.

We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements. Following best practices in our automated code also helps minimize stability issues.

We haven't had any scalability issues so far. We have built a fairly scalable automated framework to handle expansion.

Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or troubleshooting. They even make an effort to keep in touch and reach out preemptively.

Technical support is 10/10; plenty of resources to research before reaching out to tech support. As I've stated, Sauce Labs is very approachable and makes the effort to check in on you.

I’m satisfied with the services that SauceLabs provides. For me personally, as someone just learning all about implementation and exploring the tool, I have no valid complaints about the service itself. Any blockers I come across are easily solved by reviewing documentation, contacting a representative, or sitting down with someone locally who is more familiar with SauceLabs to solve any issues.

We did not previously use another solution

Setup was straightforward because we had help from employees that had previous experience. Additionally, documentation was helpful and it is easy to reach out to a Sauce Labs representative for hands-on help.

We implemented through an in-house team.

Sauce Labs helps us free up local environments, free up time for more exploratory testing, and assists in getting releases certified and pushed to production.

Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s). They are definitely worth looking into and will most likely be the way to go.

Sauce Labs was implemented as a solution before I joined the company so I'm unaware of what other tools, if any, were evaluated.

The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud.

We're able to utilize the local server space more efficiently now that we utilize the SauceCloud for regression runs that have typically been resource-intensive.

Running tests in the SauceCloud can take longer than running in a local environment.

I have been using it for six months or so.

We have not encountered any deployment issues.

We have not encountered any stability issues. SauceCloud is great.

We have not encountered any scalability issues. SauceCloud handles all of this for us!

I have not directly communicated with customer service.

I haven't had to use technical support; documentation is great. I can usually find an answer online if needed.

We previously used a locally scaled Selenium stack.

There were some issues with our firewall and the tunnel for the SauceCloud. But we were able to overcome the hurdles fairly quickly.

An in-house team implemented it.

Currently, the biggest return has been in the ability to re-purpose local environments, previously dedicated to regression testing. Also, freeing up the engineers to work on other tasks while Sauce handles the regression across multiple browsers.

We have an enterprise account; it has worked great for our needs.

We didn't find anything that directly compared to Sauce Labs.

It's a great tool!

Automated mobile testing dashboard.

We can now run daily and on demand automated tests.

Sometimes the tests can pass or fail inconsistently. The tunnels and jobs timeout before the app loads, or it has to try 3 or 4 times to get a good connection.

4 months.

No.

No.

Not yet :)

I have not used it.

I have not used it.

No, I haven't.

Initial setup was easy. Our company already had the account open, but I simply added the sauce configurations to my test configuration file and ran the test.

I have found it very valuable that Sauce Labs gives me the ability to integrate testing on multiple web browsers into our Jenkins Pipeline.

It has made our end to end testing roughly 25 percent faster.

I think there could be improvements in the way Sauce Labs provides support to its users and could maybe provide tutorial videos on its services.

About 4 months.

No.

Minor ones but they were on my end.

Our application is relatively small so no

10/10

9/10

No.

It was very straightforward but there was a slight learning curve.

In House.

10/10

The free version works just fine.

No.

Nope! But in a future release I would like to see a more seamless integration with mobile testers.

Being able to test on real devices through Selenium has been a fantastic tool!

Previously we were unable to test on real devices.

Internet connectivity to real devices has been a challenge.

Several months.

Internet connectivity to real devices has been a challenge.

No.

No.

Implemented myself.

Being able to test on real devices in the cloud without having to manage the devices locally.

Sauce Labs' billing and device access models are absolutely fantastic compared to other similar providers in the space.

Yes, many. TestDroid, TestObject, Xamarin Test Cloud, AWS Device Farm, Perfecto Mobile, Keynote/Device Anywhere

It's ability to test on multiple browsers and OS combinations is invaluable as a QA tool. However, it's CI integration with Jenkins is why we were able to make a case to include this product in our ATDD process.

This has helped greatly as our organization switches from a waterfall method to an Agile method of software development. The transition is difficult and hectic at times, as it requires a big change in the way we think about, and treat the development process. Sauce Labs, which blends seamlessly into Agile and ATDD processes, has made the process much smoother from a QA perspective.

Rarely, some tests fail, seemingly without cause, and will succeed again the next time we run the tests. This isn't a behavior we saw when testing locally.

I've been working in QA for about 6 months now, and began using Sauce Labs about 3 months ago.

We have not deployed yet, but we see no signs of issues in the future.

None so far.

I have yet to engage their customer service directly, but the support pages are full of valuable information. Maybe it could use better organization, but it's there..

We have a Sauce Labs admin at my company who deals with tech support, I have had no experience with them. However, after an initial hiccup when they were setting up tunnels so that we could test internal apps, I have seen no technical problems.

I am new to this QA position and after doing research, Sauce Labs was my first choice.

As a brand new hire, I cannot speak to how easily a seasoned QA role would see initial setup. I was learning Selenium while trying to setup Sauce Labs, and the materials were not so straight forward as to make the process easy for someone so new. It took me a few weeks to really get the hang of things, but I'm confident initial setup on a new project would be simple the next time.

I am a user in my company, I had no interaction with the vender.