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PeerSpot user
QA Engineer at a tech vendor with 51-200 employees
Vendor
I get faster results with a wider range of platforms and different browsers, but it should allow a longer trial period with more parallel tests available.

What is most valuable?

I was using my local machine only and in order to get my tests on different platforms/browsers I have tried Sauce Labs.

Now I get results 100 times faster with a wider range of platforms and different browser versions used.

It supports some popular languages like Java, Ruby, Python

The run tests are privately secured in the cloud unless you want it to share with your colleagues.

Just great for Selenium tests.

What needs improvement?

I think it should be a longer trial period with more parallel tests available.

For how long have I used the solution?

Trial for a couple of days

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior QA Engineer at a tech services company with 51-200 employees
Consultant
We save time by running tests in parallel. Now, I integrated Sauce with Travis in the building process.

Valuable Features

Availability - Always ON

Scalability - Run all tests in parallel

Full Report - With logs, videos, and screenshots

Easy connect and start up.

Many options and platforms available

Faster executions and results

Parallel tests

Sauce Connects

Now, I integrated Sauce with Travis in the building process.

Improvements to My Organization

We have paralleled the tests, drastically reducing testing time.

Room for Improvement

Agility

Faster results

Use of Solution

3+ years

Customer Service and Technical Support

They are great! Always friendly and thorough.

Other Solutions Considered

TestingBot

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sauce Labs
May 2025
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
Senior Test Lead at a tech company with 10,001+ employees
Real User
It runs and scales in the cloud with multi-platform support, features we found valuable during our 90-hour trial period for R&D purposes.

What is most valuable?

Ability to scale and run in cloud

Multi-platform support

What needs improvement?

Links are not present very easily. One has to search for them.

Ability to run on physical devices is not present.

For how long have I used the solution?

Almost 8 months

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Amazing. Within 12 hours of ticket creation, I was contacted.

Technical Support:

Yet to determine.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

It was easy.

What about the implementation team?

In-house

What was our ROI?

Unknown at the moment.

What's my experience with pricing, setup cost, and licensing?

To be determined.

Which other solutions did I evaluate?

Keynote, but did not use because of pricing.

What other advice do I have?

I recently took a trial account of Sauce Labs for some R&D purposes. Sauce Labs has pretty amazing capabilities of providing huge combinations of OS-platforms and emulators and my objective was achieved. My impression was the the site had all the information which I needed to get started but it was scattered and not easily accessible. Example, I somehow reached the tests dashboard page and I memorized it for subsequent access instances as it was not present in links sections. Maybe I missed it, but then if key information is not placed such that it is easy to find, then others can as well miss it. I found Platform Configurator extremely helpful but I found it only when I visited the Platforms page. Before that I was struggling to find what all information should be put in desired capabilities because that appeared to change with platform. I also liked that Sauce labs provide an amazing 90 hours during trial period which is really useful when R&D has to be done. It would be icing on the cake if Sauce Labs can provide a way to run tests on real devices.
Thanks Sauce Labs, you have one more loyal subscriber.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software Testing Enigneer (QA) at a tech services company with 501-1,000 employees
Consultant
It's scalable, fast, and customer support addresses issues even when not directly related to their service or our usage.

Valuable Features

  • Scalability
  • Fast
  • Customer service
  • Technical support
  • Pricing

Use of Solution

Since around August of 2015

Customer Service and Technical Support

Customer Service:

Sauce Labs support has been very helpful, and they are always friendly, even when it's not always a direct problem with their service or our usage of it.

Technical Support:

For our needs, the customer service and technical support come through the same channel, and we've been very happy with the level and quality of responsive support we receive.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Business Owner at a wellness & fitness company with 51-200 employees
Vendor
Has enabled me to make changes so that my sites are (almost) universal across the range of devices and versions.

What is most valuable?

Being able to test how my websites render on a very wide range of mobile devices. 

How has it helped my organization?

I am a novice web-designer really just producing for my own hypnotherapy business. However, Sauce Labs is incredibly easy to use and has enabled me to make some changes so that the sites are (almost) universal across the range of devices and versions.

For how long have I used the solution?

A couple of hours

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

Which solution did I use previously and why did I switch?

Recommendation from the web developer at British Airways.

How was the initial setup?

Easy

Which other solutions did I evaluate?

Traffic Travis

What other advice do I have?

Loving it already

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant at a tech vendor with 1,001-5,000 employees
Vendor
Prior to implementation we had a three month release cycle. Now we do daily releases.

What is most valuable?

  • Parallel and flawless execution of automation test
  • Go sync with any CI and CD tools

How has it helped my organization?

Prior to implementation we had a three month release cycle. Using Sauce Labs we were able to move to daily releases. Due to stable remote environment, we started believing in the product and now we are in true CI and CD.

What needs improvement?

Every product has room for improvement but for me it provided an all together complete solution that catered for all my needs.

For how long have I used the solution?

I used Sauce Labs for two different organizations over the last three years, primarily for remote automation test execution and automation test lab management.

What was my experience with deployment of the solution?

All you need is an access key. There is no client deployment required.

What do I think about the stability of the solution?

They provide good information if there is any downtime needed, hence one can plan accordingly.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's a very simple initial setup.

What was our ROI?

We are now on our fourth quadrant of agility and this tool helped us.

Which other solutions did I evaluate?

We also looked at Browser Stack.

What other advice do I have?

Just go for it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user208599 - PeerSpot reviewer
Software Development Engineer at a computer software company with 501-1,000 employees
Vendor
The combination of OS platforms, platform versions, browsers and browser versions support on VMs are valuable.

What is most valuable?

The combination of OS platforms, platform versions, browsers and browser versions support on VMs.

How has it helped my organization?

Cross browser and cross platform testing on our test case scenarios.

What needs improvement?

A little clarity on documentation when integrating with third party APIs will help the users. Take for example, when a high-level language like Gherkin comes into the picture- how should users handle it?

For how long have I used the solution?

I've used it for four months.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

Yes, the parallelization is not possible now when cucumber and junit are used together.

How are customer service and technical support?

Customer Service:

Haven't had the need to interact with them.

Technical Support:

Haven't had the need to call them.

Which solution did I use previously and why did I switch?

We weren't previously using a different solution.

How was the initial setup?

Straightforward since the cloud based examples were clear.

What about the implementation team?

Implemented in-house.

What was our ROI?

Working on open sourcing an API based on Sauce Labs support that can benefit both the parties and the community in general.

What's my experience with pricing, setup cost, and licensing?

Our monthly cost as of now is $149/month for a small team.

Which other solutions did I evaluate?

No, we used local machines by installing different versions of browsers and platforms. I am now trying to promote this idea of using Sauce Lab across my company moving forward.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Quality Engineering Intern at a tech company with 5,001-10,000 employees
Consultant
With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run.

Valuable Features

Cross-platform mobile testing. Before using Sauce Labs, I would have to setup a Selenium Grid cluster and install all versions of mobile simulators/emulators in order to test apps on different platforms. With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run on the cloud. It saves me a lot of time and efforts.

Improvements to My Organization

For mobile testing, Sauce Labs platform is great for functional tests. But the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps. This feature is actually supported by some other mobile testing vendors like Appurify. Hopefully, Sauce Labs will add this feature soon.

Customer Service and Technical Support

Good. According to my experiences, the technical support engineers typically reply to emails within a day.

Initial Setup

Straightforward. Just integrate the client libraries and setup processes into your existing automation framework. Detailed documents are available on Sauce Labs’ website and its Github report.

Pricing, Setup Cost and Licensing

The client libraries are quite compatible with other popular testing frameworks. Chances are you can directly integrate it with your existing automation infrastructures, so the original setup cost is very low.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros sharing their opinions.