Great user interface.
QA Engineer at a financial services firm
It has a great user interface and setup is straightforward
What is most valuable?
How has it helped my organization?
Works great.
What needs improvement?
Having video recording would be great.
For how long have I used the solution?
12 months.
Buyer's Guide
Sauce Labs
May 2025

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and support?
Customer Service:
Never used.
Technical Support:Never used.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Not complex at all.
What about the implementation team?
In-house.
What was our ROI?
It's awesome. Its multifold increased our test efficiency.
What's my experience with pricing, setup cost, and licensing?
Not too expensive for the ROI.
Which other solutions did I evaluate?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

-- at a tech company with 51-200 employees
Our feature design to the delivery timeline is not tied down by our ability to test anymore
Pros and Cons
- "Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up."
- "Better and programmatic controls on request/response recordings and sharing with developers."
What is most valuable?
Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up. The convenience of getting the test done with one click on several browsers/platforms is the key feature we use all the time.
How has it helped my organization?
We are saving a ton of the required lead time before starting any tests. Before, we would plan months ahead on browsers/platforms to determine the needed support, and keep them ready as development happened. Now, we can be much more efficient. Our feature design to the delivery timeline is not tied down by our ability to test anymore.
What needs improvement?
Better and programmatic controls on request/response recordings and sharing with developers.
For how long have I used the solution?
Slightly over a year.
What was my experience with deployment of the solution?
No, it was smooth.
What do I think about the stability of the solution?
We very rarely have had any crashes, but otherwise it is stable as a rock.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
I have not personally needed it yet, but their documentation and examples are solid.
Technical Support:Not applicable.
Which solution did I use previously and why did I switch?
Everything else was homegrown; nothing like this.
How was the initial setup?
Not at all.
What about the implementation team?
Ourselves.
What was our ROI?
Yet to be measured, but if i were to take a wild swing at it, it's more than 1000%.
What's my experience with pricing, setup cost, and licensing?
Go ahead please. Try it at a smaller scale.
Which other solutions did I evaluate?
None that I am aware of.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Sauce Labs
May 2025

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
QA Engineer at a tech services company
It has provided our organization with faster execution
What is most valuable?
All features are excellent, especially the parallel runs.
How has it helped my organization?
Fast execution.
What needs improvement?
Nothing, all is good.
For how long have I used the solution?
One year.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Sometimes.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
Good.
Which other solutions did I evaluate?
No.
What other advice do I have?
It's good to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech company with 51-200 employees
Provides Faster Access To Browser Versions Without Hardware Or Software Limitations
What is most valuable?
- Simulators
- Parallel testing
How has it helped my organization?
Faster access to different versions of browsers, without needing to worry about hardware or software limitations; 99% uptime.
What needs improvement?
It would be helpful if they included more user-friendly reports. In addition, I would like to see them continue to introduce more browsers and mobile versions.
For how long have I used the solution?
One year.
What was my experience with deployment of the solution?
Not so far.
What do I think about the stability of the solution?
Not so far.
What do I think about the scalability of the solution?
Not so far.
How are customer service and technical support?
Customer Service:
Eight out of 10.
Technical Support:Eight out of 10.
Which solution did I use previously and why did I switch?
We were using a local solution. We switched so we would not have to worry about hardware or software limitations.
How was the initial setup?
Straightforward. You just need a username and key to start.
What about the implementation team?
Eight out of 10.
What was our ROI?
100%.
What's my experience with pricing, setup cost, and licensing?
It's a little expensive, but worth it.
Which other solutions did I evaluate?
Not really.
What other advice do I have?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Engineer at a tech services company
Testing is now easier and faster
What is most valuable?
All features are valuable.
How has it helped my organization?
Testing is now easier and faster.
What needs improvement?
Stability needs improvement.
For how long have I used the solution?
Two years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
Yes, sometimes there were issues with the stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Customer Service:
An eight out of 10.
Technical Support:A nine out of 10.
Which solution did I use previously and why did I switch?
Our previous solution had less features.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
In-house.
What was our ROI?
A nine out of 10.
Which other solutions did I evaluate?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead/Manager at a media company with 501-1,000 employees
The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs.
What is most valuable?
Cross-browser testing.
How has it helped my organization?
We realize that when you make a decision to buy Test Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sauce Labs reviews across a wide range of social media sites.
The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
What needs improvement?
Video playback.
For how long have I used the solution?
1 year
What was my experience with deployment of the solution?
No, not at all.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
10/10
Technical Support:Good.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
Very good.
What's my experience with pricing, setup cost, and licensing?
Of course, yes.
Which other solutions did I evaluate?
not really
What other advice do I have?
Nothing, all good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Snr Recruiter at a tech company with 51-200 employees
Allows us to do JIRA Cloud And BambooHR Integration
Pros and Cons
- "Allows us to do JIRA Cloud and BambooHR Integration."
- "I would like to see improved network connectivity and it should allow playback for native apps."
What is most valuable?
Allows us to do JIRA Cloud and BambooHR Integration. As a development shop, Sauce Labs builds a lot of internal tools. We have the availability of our own JIRA Cloud and BambooHR integration as an open source project.
How has it helped my organization?
Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers. It improved our organization by reducing escaped bugs.
What needs improvement?
I would like to see improved network connectivity and it should allow playback for native apps.
For how long have I used the solution?
We have used this solution for about a year.
What was my experience with deployment of the solution?
There were no deployment issues.
What do I think about the stability of the solution?
It is less stable when running parallel tests.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
Customer Service:
Customer service is excellent. I would give it a rating of 10 out of 10.
Technical Support:Technical support is excellent. I would give it a rating of 10 out of 10.
Which solution did I use previously and why did I switch?
We were using BrowserStack, and we switched because Sauce Labs is more user-friendly.
How was the initial setup?
The initial setup was simple and straightforward. The documentation is very helpful and good. You just need a username and access key to launch your automation tests.
What about the implementation team?
We implemented in-house
What was our ROI?
The ROI is 100%.
What's my experience with pricing, setup cost, and licensing?
It could be less like pay-per-use with a lower rate.
Which other solutions did I evaluate?
We did not evaluate other options. This solution was a straightforward choice for us.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Engineer at a tech services company
Valuable features include cross browser testing, mobile web testing, and JS unit testing
What is most valuable?
- Cross Browser testing
- Mobile Web testing
- JS Unit testing
How has it helped my organization?
It was difficult for us to test our automation cases of real hardware. There is big combination of OS versions and different screen sizes. Sauce Labs has helped us to resolve this issue.
What needs improvement?
Sauce Labs test execution speed should improve.
For how long have I used the solution?
We have used this solution for one year.
What was my experience with deployment of the solution?
There were no deployment issues.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
Customer Service:
Customer support is excellent. I would give them a rating of 10 out of 10.
Technical Support:Technical support is excellent. I would give them a rating of 10 out of 10.
Which solution did I use previously and why did I switch?
We did not use a solution previously.
How was the initial setup?
The setup was straightforward.
What about the implementation team?
We implemented this in-house.
What was our ROI?
The ROI was high (100%).
What's my experience with pricing, setup cost, and licensing?
It could be less money, such as pay-per-use with a lower rate.
Which other solutions did I evaluate?
We evaluated LunaScape 6.
What other advice do I have?
This solution is very useful in automation.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Popular Comparisons
Tricentis Tosca
Katalon Studio
OpenText UFT One
BrowserStack
SmartBear TestComplete
Perfecto
BlazeMeter
Selenium HQ
Eggplant Test
LambdaTest
Worksoft Certify
Ranorex Studio
Qt Squish
ReadyAPI
OpenText UFT Digital Lab
Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Cross-Platform Automated Testing Tool
- Anyone have a good example of a Test Automation Business Case?
- When evaluating Functional Testing Tools, what aspect do you think is the most important to look for?
- What is the best automation tool to test dynamic data?
- SOAtest vs. SoapUI NG Pro?
- Tosca Testsuite Version 10.0
- What is the best tool for SAP testing?
- Do you have an RFP template for Testing Tools which you can share?
- What are some common causes for software failure?
- Is Panaya Test Dynamix better than Tricentis Tosca?