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PeerSpot user
Quality Engineer at a tech services company with 10,001+ employees
Consultant
It is very useful, especially in my manual and automation testing

What is most valuable?

Cross platform testing with multiple browsers with iOS, Android, and web. Sauce labs is suitable for both native and hybrid apps.

How has it helped my organization?

Using Sauce Labs testing, it is faster and more accurate. I can run multiple tests on multiple browsers with a different set of devices.

What needs improvement?

Some functionality needs improvement:

  • Playback is not supported for apps.
  • Speed needs some attention.

For how long have I used the solution?

Two years.

Buyer's Guide
Sauce Labs
May 2025
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes. Sometimes, it is not stable.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup was straightforward and easy.

What about the implementation team?

We used an in-house team.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

A license is easy to obtain.

Which other solutions did I evaluate?

No.

What other advice do I have?

Use it. It is very useful, especially in my manual and automation testing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software Engineer at a consultancy with 1,001-5,000 employees
Consultant
It is very useful in the field of testing and automation and is very easy to run

What is most valuable?

  • What I like most is the parallel run for multiple tests on multiple browsers simultaneously.
  • Sauce Labs is useful in iOS, Android, and web testing as well.
  • It has many uses in automation, as well as manual.

How has it helped my organization?

  • Testing is now faster using Sauce Labs.
  • More work in less time.
  • It can run on the cloud, which is very useful for me.

What needs improvement?

The slower speed needs to increase and the connectivity stability needs to improve.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Sometimes.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

It is the best.

Technical Support:

It is good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented in-house.

What was our ROI?

Our ROI is good.

Which other solutions did I evaluate?

No.

What other advice do I have?

It is great tool.

Go for it. It is very useful in the field of testing and automation is very easy to run using Sauce Labs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sauce Labs
May 2025
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
Health Systems QA Automation Engineer (SDET) at a healthcare company with 10,001+ employees
Real User
Enables faster execution of regression tests without having to support the software needed to validate regressions against different devices
Pros and Cons
  • "Running tests in parallel."
  • "Speeds up the time it takes to run end-to-end user interface (UI) tests inside their virtual machines (VMs)."

What is most valuable?

  • Running tests in parallel
  • Sauce Connect Proxy tunnel
  • JIRA/Bamboo plugins

How has it helped my organization?

Enables faster execution of regression tests without having to support/maintain the software needed to validate regressions against different devices, OS, and browsers.

What needs improvement?

Speeds up the time it takes to run end-to-end user interface (UI) tests inside their virtual machines (VMs).

For how long have I used the solution?

Less than a year.

What was my experience with deployment of the solution?

None yet.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

Excellent, so far.

Technical Support:

Excellent, so far.

Which solution did I use previously and why did I switch?

Yes. We built and managed all of our testing infrastructure in-house.

How was the initial setup?

Pretty straightforward, except when you begin working within an enterprise organization that operates nearly all of its web applications behind a firewall. To get our automation running inside Sauce Labs's infrastructure, we first have to install and configure the Sauce Connect Proxy server. The complexity of setting up the tunnel comes mainly from the protocols our organization has for getting the approval to implement Sauce Labs behind our firewall. Explaining the details of the tunnel, why we need Sauce Labs for regression testing, and facilitating the connection between our Server's team with a Sauce Labs technical resource were all fairly complex.

What about the implementation team?

In-house.

What was our ROI?

It is difficult to estimate at this time.

What's my experience with pricing, setup cost, and licensing?

Start small, even if you are a large-to-enterprise level organization. The setup cost, if you're an enterprise-sized organization, is negligible. Establish a few quick and easy "wins" for one or two product teams. Hold a post-Sauce review with all the stakeholders within each team with the goal of reaching a consensus on whether the product is a good long-term fit. If the answer is yes, then calculate ROI, and if it makes sense, scale up and spend the money so every product that should use Sauce has access and the correct bandwidth.

Which other solutions did I evaluate?

SmartBear, Perfecto, and Ranorex.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Test Analyst at a tech services company with 10,001+ employees
MSP
The parallel run is very useful to run on different simulators and emulators

What is most valuable?

I like the parallel run feature the most. It is very useful to run on different simulators and emulators.

How has it helped my organization?

Testing is very fast with this tool. Also, running automation is a very easy task now.

What needs improvement?

The speed needs to increase. Something with real device also need to improve.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No, we didn't use a different solution previously.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Worth the purchase.

Which other solutions did I evaluate?

No, we did not.

What other advice do I have?

Use it and love it. It is worth purchasing and using.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Test Engineer at a media company with 501-1,000 employees
Vendor
Cloud-based solution for multi-browser/platform testing with extensive documentation and good customer service
Pros and Cons
  • "It runs on the cloud, so you don't have physical setups to run all of this."
  • "Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time."

What is most valuable?

The ability to run on multiple browsers, simulators, and emulators and the ability to proxy to other locations. Also, it runs on the cloud, so you don't have physical setups to run all of this.

How has it helped my organization?

Currently, it's being used to run tests after deployment of some of our services so we know the status of the services. We also use it to run tests on a schedule so we can check the status of the services (if it's passing/failing). Because we can start up more than one VM through it, we can also run the tests in parallel, meaning tests can be completed faster than running it locally on one machine.

What needs improvement?

Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time.

For how long have I used the solution?

A couple of months.

What was my experience with deployment of the solution?

Just some of the slowness, we are still investigating if this can be improved on our end and if it's network related.

What do I think about the stability of the solution?

Some browsers doesn't support video playback which we use for some of our tests.

What do I think about the scalability of the solution?

If too many tests are run in parallel using Sauce Connect, sometimes the tests time out. So we had to limit the number of parallel executions.

How are customer service and technical support?

Customer Service:

Pretty good. The customer service guys are responsive, and will respond with a reply in less than a day.

Technical Support:

It is also quite good. Some good suggestions are given when questions are asked.

Which solution did I use previously and why did I switch?

Previously, we were only running it locally.

How was the initial setup?

Pretty straightforward as the documentation is quite extensive.

What about the implementation team?

In-house.

What was our ROI?

I would say quite high.

What's my experience with pricing, setup cost, and licensing?

Trial the product and see if it suits your needs.

Which other solutions did I evaluate?

Nope.

What other advice do I have?

I would definitely recommend - the community and customer service are good. The improvements are continuous with regular updates.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Software Tester at a comms service provider with 10,001+ employees
Vendor
It produces good ROI

What is most valuable?

The parallel run is awesome.

How has it helped my organization?

Can run more tests at one time.

What needs improvement?

A little bit more speed needed to improve it.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

It's the best.

Which solution did I use previously and why did I switch?

No, I didn't use a different solution.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

It's a great tool. Go ahead with it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user740730 - PeerSpot reviewer
Works at a insurance company with 5,001-10,000 employees
Real User
Enables multitasking by having an abundance of devices, platforms, and browser which can be used in parallel
Pros and Cons
  • "The abundance of device, platform, and browser combinations/versions that can be used in parallel."
  • "Unable to segregate reports for tests that are currently being developed, and might not be returning useful results."

What is most valuable?

The abundance of device, platform, and browser combinations/versions that can be used in parallel.

How has it helped my organization?

Test engineers can now run more tests without bogging down the power of their PC which enables them to multitask, getting more work done.

What needs improvement?

Unable to segregate reports for tests that are currently being developed, and might not be returning useful results.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Setting up infrastructure was challenging, but worth the effort.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to ensuring an outstanding experience.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Previously, we had attempted to create our own, on-premise, device grids. There were many difficulties, and in the end, there were cost savings with outsourcing this.

How was the initial setup?

Opening the network securely was challenging, but once established, it was very easy to start executing automated tests through the proxy.

What about the implementation team?

We worked closely with Sauce Labs' support and technical teams to implement the solution properly in-house.

What was our ROI?

A lot.

What's my experience with pricing, setup cost, and licensing?

Do your homework.

Which other solutions did I evaluate?

Yes, I won't name them, but we looked at two other products of a similar nature.

What other advice do I have?

The APIs that are offered play a huge role in reporting and metrics for us. Figuring out how to utilize them can be of a tremendous value add to any organization making data-driven decisions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
QA Engineer at a tech services company
Consultant
It has good customer and technical support

What is most valuable?

Test run on simulators and emulators.

How has it helped my organization?

No need to purchase more real devices.

What needs improvement?

Speed.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Good.

Which other solutions did I evaluate?

No.

What other advice do I have?

No.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Sauce Labs Report and get advice and tips from experienced pros sharing their opinions.