Order to cash and procure to pay process: They are valuable features because of their integration and flexibility.
General Manager IT
Valuable features include order to cash and procure to pay process, which are flexible and integrate well
Pros and Cons
- "Order to cash and procure to pay process: They are valuable features because of their integration and flexibility."
- "Movement of CIP Inventory cannot be monitored in Inventory module when we are using the CIP Account or movement of CIP Inventory in Asset module, which is not flexible like Inventory module."
What is most valuable?
How has it helped my organization?
The tool reduces manual processes and controls in our systems.
What needs improvement?
Fixed Asset process has no need to wait until supplier invoices, but can be done after GRN. Movement of CIP Inventory cannot be monitored in Inventory module when we are using the CIP Account or movement of CIP Inventory in Asset module, which is not flexible like Inventory module.
For how long have I used the solution?
For eight years.
Buyer's Guide
Oracle E-Business Suite
December 2025
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What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and support?
A seven out of 10.
Which solution did I use previously and why did I switch?
Accurate Accounting. We switch to get better control of our processes.
How was the initial setup?
It was not complex.
What about the implementation team?
We did the implementation of Oracle EBS internally without a vendor.
What's my experience with pricing, setup cost, and licensing?
Find a best Oracle partner and get a better discount.
Which other solutions did I evaluate?
No.
What other advice do I have?
Use an experienced Oracle consultant.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Unit NUCLEAR at a tech vendor with 501-1,000 employees
Defines and manages workforce competence through the management of learning path, course completion, and learning certification
Pros and Cons
- "Rapidly implement jobs, positions, grades, and steps within setup of organizational structure."
- "More flexibility in configuration related to the Payroll module, in order to easily implement the local legislation."
What is most valuable?
Our client implemented the Oracle Human Capital Management part of the solution. With these features, they can:
- Rapidly implement jobs, positions, grades, and steps within setup of organizational structure.
- Measure and monitor performance for personal goals and corporate objectives.
- Define and manage workforce competence through the management of learning path, course completion, and learning certification.
- To do this before on paper basis, it was very time consuming. Now, they can use the gained time to properly manage their workforce.
How has it helped my organization?
Our client has not only implemented the Oracle Human Capital Management (HCM) solution. They did also the integration with other solutions, such as the Work Management solution, so when there is a certain work order to be issued, they can easily and rapidly identify the proper available resources to perform the work.
What needs improvement?
More flexibility in configuration related to the Payroll module, in order to easily implement the local legislation.
For how long have I used the solution?
We implemented this product for one of our clients. This client has used the solution since 2010. In 2015, they upgraded the solution from version 12.1.3 to version 12.2.4.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
I would rate the level of the technical support as a seven out of 10. There are big delays in the issues of resolution times
Which solution did I use previously and why did I switch?
Our client previously used an internally developed application. They switched because this application covered only a small part of their needs related to human capital management, and it was difficult to maintain due to the lack of IT specialized resources.
How was the initial setup?
The initial setup was straightforward. Our team has a lot experience in the Oracle E-Business Suite implementation and we also cooperated with professionals from Oracle Romania. Lastly, the client was actively involved in all the stages of the project.
What's my experience with pricing, setup cost, and licensing?
All pricing and licensing information is public and available for everybody. I advise others to check this information in advance in order to correctly decide what to ask to the vendor.
Which other solutions did I evaluate?
Our client evaluated other options from smaller and similar companies, as Oracle, but Oracle’s solution was suitable for them at the time in terms of features and possibilities for integration with other already existing solutions.
What other advice do I have?
Be careful at the number and complexity of the reports needed to compare with the pre-defined reports. If the gap between the two is big, then they have to consider a bigger duration for the project and its corresponding additional price.
Disclosure: My company has a business relationship with this vendor other than being a customer. We partner with the vendor for different big projects.
Buyer's Guide
Oracle E-Business Suite
December 2025
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Oracle DBA & EBS Functional Administrator with 501-1,000 employees
It has a low risk in implementation against all other products
What is most valuable?
Easy in implementation.
What needs improvement?
Maybe the contract, which is too complicated.
For how long have I used the solution?
Six years.
What do I think about the stability of the solution?
None, but some issues with the Java launching.
What do I think about the scalability of the solution?
Sometimes, yes.
How are customer service and technical support?
It is good.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
No, none at all. We did start with two products, but it was not perfect in terms of integration.
What's my experience with pricing, setup cost, and licensing?
Oracle licencing is very complex, and the pricing is too expensive .
Which other solutions did I evaluate?
No, it was strategic to go with Oracle.
What other advice do I have?
Oracle has a low risk in implementation against all other products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Engineering Manager at a consultancy with 10,001+ employees
It has improved our business processes
Pros and Cons
- "The system is reliable and the backbone of financial and other core systems in many organizations worldwide."
- "The EBS Design to some extent is still monolithic."
What is most valuable?
The system is reliable and the backbone of financial and other core systems in many organizations worldwide.
How has it helped my organization?
It has improved our business processes.
What needs improvement?
- Interfaces (downstream and upstream)
- End user interface (UX design)
- Performance
- The EBS Design to some extent is still monolithic.
- Maintenance activities still require a lot downtime.
For how long have I used the solution?
I have used the solution for five years.
What was my experience with deployment of the solution?
Yes.
What do I think about the stability of the solution?
Yes.
What do I think about the scalability of the solution?
Yes.
How are customer service and technical support?
Customer Service:
Satisfactory.
Technical Support:Support on Unix platforms is good.
Which solution did I use previously and why did I switch?
I used Oracle Applications 11.0.3. This was an upgrade (out of place) to 12c.
How was the initial setup?
It is very complex as its tightly coupled with business processes and also involves a very large number of interfaces.
What about the implementation team?
Vendor plus in-house.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Oracle ERP Specialist and Solution Architect with 1,001-5,000 employees
Offers integration for business areas in one database.
How has it helped my organization?
As the brand name says, Enterprise Resource Planning, and that's all. It offers integration for all business areas in one database.
What needs improvement?
I would like to see improvement in the overall UI.
For how long have I used the solution?
We have been using this for more than 20 years.
How is customer service and technical support?
Technical support is fair.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior General Manager Information Systems
Valuable features include expense management and the accounting suite of products. I would like to see more automation.
Pros and Cons
- "Valuable features include expense management and the accounting suite of products."
- "I would like to see more automation."
What is most valuable?
Valuable features include expense management and the accounting suite of products.
How has it helped my organization?
It has improved our efficiency and time to market.
What needs improvement?
I would like to see more automation.
What was my experience with deployment of the solution?
There were no issues with deployment.
What do I think about the stability of the solution?
There were no issues with stability.
What do I think about the scalability of the solution?
There were no issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service is good.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
We used a home-grown solution.
How was the initial setup?
The setup was moderate.
What about the implementation team?
We implemented through an SI.
What was our ROI?
The ROI has yet to be calculated.
What's my experience with pricing, setup cost, and licensing?
Be careful.
Which other solutions did I evaluate?
We evaluated SAP.
What other advice do I have?
It is better to work out the requirements properly and minimize the customizations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Developer at a tech company with 10,001+ employees
Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.
Pros and Cons
- "It's quite secure and fast, and we get an end-to-end solution."
- "They started on the mobile app and tablets, but still I see there are no short-forms used in EBS."
What is most valuable?
It's quite secure and fast, and we get an end-to-end solution.
How has it helped my organization?
Whenever you are growing, you get new products on the database server level, application server level and software. It definitely grows as your needs increase.
What needs improvement?
They started on the mobile app and tablets, but still I see there are no short-forms used in EBS, which are not I’m seeing coming on the tablet. Maybe increasing that will help because now everyone carries their tablets and handheld devices. You don’t need to go back to your seat and do anything if you are in the store or anything: warehouse.
You don’t need to spend time going back from there, you can solve the issue.
For how long have I used the solution?
I’ve been using it for the past 13 years (approximately).
I started using Oracle applications from around 2003, from version 11.9 onwards. I have done some work on 10.7 as well, and from there, onwards.
What do I think about the stability of the solution?
It’s quite stable. Wherever you have issues you can get some patches on a one-off. We have CPU half-yearly and all those kind of things that makes it like whatever known issues, you can get rid of those beforehand.
What do I think about the scalability of the solution?
No.
How is customer service and technical support?
Overall, support is good. Earlier, we used to have MetaLink, now we have support with Oracle.com. We can pay the Support Representative or we can find so many documents and all that, but still there is a thing if you need anything development related, then SRs and getting solution may take up to years of time. That is a kind of thing I’d like to get rid of.
How was the initial setup?
If a person is knowledgeable, it’s good enough.
What other advice do I have?
Definitely I’d say data and different application, new servers and 12c and Database, all these have very cool features and In-Memory and EBR.
They should use these things more to get the most out of the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Oracle Application DBA Consultant at a leisure / travel company with 10,001+ employees
It's a very cool technology to manage the financials, payroll, manufacturing units, et cetera.
What is most valuable?
Primarily, performance and responsiveness, and also, good support.
How has it helped my organization?
I'm basically an administrator, so I don't know much about the business functionality, but I feel it's a very cool technology to manage the financials, payroll, manufacturing units, et cetera.
What needs improvement?
I don't think so. As far as I know, it's doing its best in pretty much all the areas. As of now, I can't tell anything.
For how long have I used the solution?
For the past six years I've been working as an administrator for Oracle E-Business Suite.
What do I think about the stability of the solution?
I believe it's pretty stable. I think it's one of the best ERPs available as of today.
How is customer service and technical support?
I think they're pretty responsive.
Basically, most of the time, usually we go through the normal process of creating a service request, and at times, if there is a major issue or any critical problem, they would step in and they personally help out the customer.
What other advice do I have?
I would definitely encourage anybody to start using the E-Business Suite as an ERP solution. I think most of the companies are using it. Oracle applications are so popular that many customers are already using it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Nice review, but still want to know more about what are the stability and scalability issues