NETSCOUT nGeniusONE Reviews

This is our traffic analyzer replacement. We use it to provide some functionality for our operations to do live captures so they can manage instant management.

The big features we use are definitely the packet capture function, NetFlow collection, and the UC analyzer to monitor real-time communication in our environment.

This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data. They should really do more Q&A on software stability before release.

Other than those bugs I mentioned, we haven't encountered any issues with stability. The system has been rock solid. It's just stable.

As far as we can see, the scalability issue is mostly that we need to spend more time to tune the software to understand our environment a little better. Other than that, we haven't found any scalability issues. Scalability is related to the hardware sizing and I think we did a pretty good job on that front.

The tech support team has been helpful. They are easy to engage and they're willing to engage the resources that we need to communicate with. I have no complaint about them.

We did have a different solution in place before. We reviewed a couple of vendors and ended up with NETSCOUT after doing a PoC in our environment.

The initial setup was a little simpler than what we have with NETSCOUT now, because our environment grew.

We evaluated NIKSUN but the accounting was way worse than what we have with NETSCOUT.

You need to spend some time to make the system to fit into your environment. Once you get it there, it works pretty well.

I give it a nine out of ten. It's only to the point that we still need to do some feature requests for things we want to do. The toolset was there but, initially, it wasn't GUI-based, so it took some time for them to implement that.

• Reporting
• Analyzing
• Troubleshooting
• Evidence gathering

It's easy to detect unwanted traffic with all the detection tools available.

It needs a better GUI, and especially it needs to be more user-friendly.

We've used if for four years, five months.

We had issues with capacity planning.

7/10 because they have limited numbers of engineers who can handle the ticket created.

We previously used SolarWinds Netflow Traffic Analyzer, and switched because Netscout is more granular.

It's complex because you have to first identify the traffic flow, and then the capacity of the appliance.

We used a partner.

• Type 1 - up to 50 interfaces
• Type 2 - up to 10000 interfacs

SolarWinds Network Traffic Analyzer. Netscout is more detailed than SolarWinds Network Traffic Analyzer.

The platform's data analysis feature needs improvement. There is currently less visibility or GUI to analyse the packet for troubleshooting purposes. In comparison, it is easy to analyse the packets using the solutions like Wireshark.

We have been using NETSCOUT nGeniusONE for three months.

Stability-wise, the platform works fine.

It is an easy-to-scale platform.

The platform's technical support services are good.

Neutral

The platform is expensive.

Compared with other competitors, NETSCOUT nGeniusONE is not easy to use in terms of interface, functionality, and performance.

If you are not a technical expert, do not use the platform. I rate it a three out of ten.