I'm using this tool as a MoM tool, manager of manager. We have integrated a lot of monitoring tools, enterprise monitoring, infrastructure monitoring, and database monitoring tools with Moogsoft to provide one unified console to the NOC guys so that they don't need to jump around on multiple tools to view the issues. Through Moogsoft, using a single layer and a single screen, they can see all the issues and they can act. 

Further, Moogsoft is integrated with the ticketing tool ServiceNow. We are converting those alarms into tickets for further actions on resolving the issue.

We are developers, integrators, and consultants. We do everything.

I work with numerous products from old management framework products such as Tivoli to the latest products.

We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.

I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions.

I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.

Moogsoft is primarily used by our clients for event management.

We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components.

I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.