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Saijeet Kalpoth - PeerSpot reviewer
Regional Manager at Informa Solutions Pte Ltd
Real User
Easy to use and administrate
Pros and Cons
  • "Exchange Online's performance and stability are very good."
  • "The pricing could be cheaper."

What is our primary use case?

I use this solution for email and email security. 

What do I think about the stability of the solution?

Exchange Online's performance and stability are very good.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

Microsoft's tech support is pretty good.

Buyer's Guide
Microsoft Exchange Online
August 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

How was the initial setup?

The initial setup was very straightforward, though the amount of time needed varies depending on the device's configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing could be cheaper.

What other advice do I have?

Exchange Online is stable, scalable, and easy to use and administrate. I absolutely would recommend it to others looking into implementing it and would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Harcharan Mittu - PeerSpot reviewer
Founder and Managing Director at XOR BIT INFOTECH PRIVATE LIMITED
Real User
Allows collaboration and file sharing with a bigger inbox
Pros and Cons
  • "Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
  • "The demo version we were provided had issues with emails bouncing or being delayed."

What is our primary use case?

I use MS Exchange Online for corporate emails.

How has it helped my organization?

Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing. It also gives you a bigger inbox per account (50GB) than Gmail.

What needs improvement?

The demo version we were provided had issues with emails bouncing or being delayed. This hasn't happened since we purchased licenses, but it shouldn't happen even in the demo.

For how long have I used the solution?

I've been using this solution for eight years.

What do I think about the stability of the solution?

Exchange Online's stability is good once you have a license - in pre-licensing trial mode, it's not so good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

I wasn't happy with the support from the partner I was directed to and would prefer to get direct support from Microsoft. Microsoft's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is a little complex because you don't get any assistance - you just go to a site and do it yourself. I would rate it as two out of five.

What's my experience with pricing, setup cost, and licensing?

The licensing price is ok, I'd rate it as four out of five.

What other advice do I have?

I'd give Exchange Online a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
August 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
reviewer1701507 - PeerSpot reviewer
Delivery manager at a computer software company with 201-500 employees
MSP
Completely scalable and flexible
Pros and Cons
  • "The solution offers complete scalability and flexibility."
  • "The solution should have more integration with other platforms."

What is our primary use case?

I use the latest version. 

The solution obviates the need for infrastructure. The model is pay-per-use. We are not talking about a single email but a complete collaboration suite. One gets very well integrated IT which is tightly stitched with collaborations. One can chat and field calls. As such, it is not only Exchange Online coming on, but Office 365 Suites, which Microsoft provides the users. This availability ranges from first-line workers to CEO level users, depending on one's requirements. All the industry needs are covered. One can take the model best suited to him and tailor his solution to his investment capacity needs. 

This means that the solution offers complete scalability and flexibility. A business user who occupies a very small portion of the industry can pay less for a suite. The desktop and web versions are also options. The solution's handy. One can use it on his mobile, or any other devices, including multiple devices and single identity. So, the picture is comprised of many components. 

What needs improvement?

The solution should have more integration with other platforms. It is more integrated to the collaboration suite and other document management systems. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for the last couple of years.

What do I think about the scalability of the solution?

The solution boasts complete scalability. 

How was the initial setup?

As the solution is cloud-based, there is no installation required. There is no need to worry about its applications and no license. We are talking about per-user subscription-based use. 

When it comes to the license, we are already talking about Microsoft. There is also provisioning. Otherwise, it's just plug and play. There are not many administrative tasks involved.

What's my experience with pricing, setup cost, and licensing?

The model is one which is pay-per-use go. There is no license. We are talking about per-user subscription-based use.

When it comes to the license, we are already talking about Microsoft. There is also provisioning. Otherwise, it's just plug and play. There are not many administrative tasks involved. 

A business user who occupies a very small portion of the industry can pay less for a suite. The desktop and web versions are also posibilities.

What other advice do I have?

The solution is an SaaS cloud-based solution. 

There are a thousand-plus users making use of the solution in our organization. 

I would recommend the solution to others, although this depends on the capacity one is interested in and whether he utilizes another solution. For someone who wants the complete bouquet of the solution, he can go with Office 365. There are others solutions which are geared to one who is only interested in email capabilities. There are many cloud-based solutions available, although these vary with the needs of the organization. Office 365 is geared towards someone who is looking for a complete collaboration suite. Someone who is not looking for this is advised to go with another solution. 

I rate Microsoft Office Exchange as an eight to nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1656168 - PeerSpot reviewer
Information Management Specialist at a government with 501-1,000 employees
Real User
Stable, easy to scale, and has good support
Pros and Cons
  • "It allows us to work from home, at any time or anywhere."
  • "The integration could be better if it could integrate well with other products and software."

What is our primary use case?

The main use for Microsoft Exchange Online is to work remotely. 

What is most valuable?

It allows us to work from home, at any time or anywhere.

What needs improvement?

The integration could be better if it could integrate well with other products and software.

For how long have I used the solution?

I have been using  Microsoft Exchange Online for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product. We have no issues with the stability of Microsoft Exchange Online.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution.

We have 350 users in our organization.

How are customer service and technical support?

I don't have any issues with the technical support. They are good.

Which solution did I use previously and why did I switch?

Previously, I was using Outlook.

How was the initial setup?

I was not involved in the installation.

We have a team of four or five admins to maintain and deploy this solution.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Easy to use, reliable, and scalable
Pros and Cons
  • "The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
  • "The solution could improve by making the user interface better."

What is our primary use case?

I am using Microsoft Exchange Online as part of Office 365 for email and the messaging services.

What is most valuable?

The solution is easy to use and the cloud version has taken a lot of challenges away from the user.

What needs improvement?

The solution could improve by making the user interface better.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The installation is quick.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager at global trading
Real User
Overall easy to use, user friendly, and cloud based
Pros and Cons
  • "I have found the interface to be user-friendly and the overall simplicity valuable features."
  • "The solution should have a stand-alone application instead of us having to go through an internet browser."

What is most valuable?

Having the solution on the cloud has alleviated the need to have hardware on-premises. I no longer have to deal with the expense of power usage and the hardware taking up space. It is much better for us, we can now focus more on the business instead of our assets.

I have found the interface to be user-friendly and the overall simplicity valuable features.

What needs improvement?

The solution should have a stand-alone application instead of us having to go through an internet browser.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience Microsoft Exchange Online is scalable. We have approximately 10 people using this solution in my organization.

How was the initial setup?

We have three technicians that do the deployment and maintenance for the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for the solution and it is paid annually.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Reseller
Top 20
Stable, scalable, and can be used from anywhere
Pros and Cons
  • "We have found the solution to be stable."

    What is our primary use case?

    I have been using the solution for 5 years. 

    How has it helped my organization?

    There is only one use case for our clients, we sell the solution to clients that can not afford to build on-site data centers and therefore they need an online solution.

    What do I think about the stability of the solution?

    The solution we have found it to stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be less expensive.

    What other advice do I have?

    I recommend the product and we plan to continue selling it in the future.

    I rate Microsoft Exchange Online eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer1439037 - PeerSpot reviewer
    Principal Analyst at a tech services company with 1,001-5,000 employees
    Real User
    Works fine, but its interface can be better
    Pros and Cons
    • "It is for emails, and it seems to work okay."
    • "I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out."

    What is our primary use case?

    I just use it for email and scheduling work within a team.

    What is most valuable?

    It is for emails, and it seems to work okay. 

    What needs improvement?

    I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out. 

    For how long have I used the solution?

    I have been using Microsoft Exchange Online for seven months.

    What do I think about the stability of the solution?

    It is stable. I don't recall any downtime.

    What do I think about the scalability of the solution?

    It is scalable. We have probably hundreds of users. My immediate group has 10 users, and the larger group has 50 users.

    How are customer service and technical support?

    They seem okay.

    How was the initial setup?

    The initial setup is pretty much straightforward. They are full of secure-everything. They want your password again after a couple of weeks. Everybody has to be security safe, so, of course, that's why they do it.

    What other advice do I have?

    I would recommend investing in support. None of these systems are plug and play.

    I would rate Microsoft Exchange Online a seven out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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    Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2025
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