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Solution architect at Cargill
Real User
Mar 17, 2023
User-friendly, intuitive, and scalable
Pros and Cons
  • "All of the features are beneficial, but the scheduling feature is particularly useful."
  • "The stability of the solution on Mac products has room for improvement."

What is our primary use case?

We use the solution for emailing.

What is most valuable?

50 percent of my work is accomplished via email. All of the features are beneficial, but the scheduling feature is particularly useful.

The solution is user-friendly and intuitive.

What needs improvement?

The stability of the solution on Mac products has room for improvement.

For how long have I used the solution?

I have been using the solution for 25 years.

Buyer's Guide
Microsoft Exchange Online
April 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have ten thousand people using the solution in our organization.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Our organization pays for a corporate license to use the solution.

What other advice do I have?

I give the solution a ten out of ten.

Microsoft Exchange Online is simple and intuitive and I recommend the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT specialist at Groww
Real User
Feb 26, 2023
Good documentation, excellent support, and an easy initial setup
Pros and Cons
  • "The solution generally works well. We can send and receive emails just fine."
  • "The pricing could be a bit lower."

What is our primary use case?

We primarily have it for our customers. We primarily use the solution with mobile access, and it's just for having the ability to send and receive emails. It also works with calendars and contacts. 

What is most valuable?

The solution generally works well. We can send and receive emails just fine. 

It is useful and easy to use. 

The initial setup is straightforward. 

It's scalable.

The solution is stable.

Technical support is great.

The solution offers great documentation. 

What needs improvement?

We'd like to have the ability to recall emails. 

I've just used it for six months and am still working to understand the general landscape.

The pricing could be a bit lower. 

Certain items have been removed from Mircosoft Booking. They should re-add the capabilities it had before. 

For how long have I used the solution?

I've been using the solution for six months at this point. It's been less than a year. 

What do I think about the stability of the solution?

The stability of this solution is pretty good. We do find, however, that Microsoft Teams is unstable. Exchange, so far, has been great. 

What do I think about the scalability of the solution?

This solution is definitely scalable. We haven't had any issues at all. I love that I can start with what I actually need and scale up or down as needed from there. 

Right now, we have about 50 people on the solution. 

How are customer service and support?

Technical support is great. We're happy with its capabilities. There is also useful documentation that can help users understand the solution. 

Which solution did I use previously and why did I switch?

We are not using any other solutions. 

How was the initial setup?

The setup is pretty straightforward. It's not overly complex. It just took about an hour to set up everything. We simply had to go through some documentation. After we did that, it was very easy.

We have two administrators that can handle the management. They are global Microsoft admins. We also have an Exchange admin specifically. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. I've had similar conversations with my customers, and we've found the cost is fair. However, if it could be lower, that would be a plus. 

The cost is around $12 to $16 per user.

What other advice do I have?

I'm an end user. We also currently support Microsoft products. 

Everything is available in the documentation, and there is great support. It's worth the price, and other users would enjoy having it.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
April 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
reviewer2045109 - PeerSpot reviewer
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
Real User
Feb 18, 2023
Performs well, and is simple to install, but the technical support could be improved
Pros and Cons
  • "Microsoft Exchange Online's resiliency is its most valuable feature."
  • "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."

What is our primary use case?

We use Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online's resiliency is its most valuable feature.

What needs improvement?

We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

I would like to use it as my email broadcasting method. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

What do I think about the stability of the solution?

Microsoft Exchange Online is quite stable.

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Exchange Online an eight out of ten.

How are customer service and support?

I would the technical support a five out of ten.

How was the initial setup?

The initial setup is pretty straightforward.

What other advice do I have?

Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

I like it, I would rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ICT LAN Administrator at Zambia Revenue Authority
Real User
Nov 13, 2022
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
  • "The best part of this solution is the security it offers."
  • "The best part of this solution is the security it offers, where we are able to determine which mailboxes have been blocked or which mailboxes cannot be allowed to send traffic because of a violation."
  • "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
  • "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."

What is our primary use case?

We have 2,000 users supported by this solution. 

What is most valuable?

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

What needs improvement?

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution, especially if you make use of many Microsoft products. 

How are customer service and support?

The technical support for this solution is really good. I would rate it a nine out of ten. 

How was the initial setup?

The initial setup is very complex. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

Which other solutions did I evaluate?

We did evaluate other options including Zimbra. 

What other advice do I have?

I would rate this solution a nine out of of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ramprasad Yalavarthi - PeerSpot reviewer
Lead Solutions Architect at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Nov 8, 2022
Easily implement, stable, and scalable
Pros and Cons
  • "The initial setup is straightforward and easy to configure."
  • "The initial setup is straightforward and easy to configure."
  • "Cloud security is always a concern and the solution can always increase their security."
  • "Cloud security is always a concern and the solution can always increase their security."

What is most valuable?

The most valuable feature is brand use.

What needs improvement?

Some of our clients such as banks are always concerned about storing their data in the cloud. Cloud security is always a concern and the solution can always increase their security.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is always good.

How was the initial setup?

The initial setup is straightforward and easy to configure.

What about the implementation team?

We implement the solution for our clients.

What other advice do I have?

I give the solution nine out of ten.

For our clients that have security concerns regarding storing their information in the cloud, I always recommend Microsoft Exchange On-Prem products.

Depending upon each project, we can have thousands of people working on this solution.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Nov 3, 2022
Great security flow, easy to set up, reasonably priced
Pros and Cons
  • "The initial setup is straightforward and is definitely easy."
  • "Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."

What is our primary use case?

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

What is most valuable?

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

What needs improvement?

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

  • Technical support can be improved by shortening the response time and increasing their knowledge.

How was the initial setup?

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

What's my experience with pricing, setup cost, and licensing?

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

What other advice do I have?

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System
Real User
Sep 18, 2022
Is easy to use, easy to set up, and stable
Pros and Cons
  • "I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
  • "I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server."
  • "Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
  • "Microsoft needs to lower the price of the extra production add-ins for Exchange Online."

What is most valuable?

I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine.

What needs improvement?

Microsoft needs to lower the price of the extra production add-ins for Exchange Online.

For how long have I used the solution?

I just switched to Microsoft Exchange Online two months ago but have been using the on-premises version for a year.

What do I think about the stability of the solution?

It has been stable so far.

What do I think about the scalability of the solution?

I believe that it is scalable. At present, we have three users.

How was the initial setup?

It's very easy to set up. It can be done in one hour by one person. Also, one person can handle the maintenance as well.

What other advice do I have?

I would rate this solution at nine on a scale from one to ten and would recommend it as well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System
Real User
Aug 26, 2022
Useful collaboration, effective file security, and quick setup
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its ease of use."
  • "I am using Microsoft Exchange Online for efficient mail deployment and additional file security, and we can also do collaboration."
  • "Microsoft Exchange Online could improve the overall protection of the solution."
  • "Microsoft Exchange Online could improve the overall protection of the solution."

What is our primary use case?

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its ease of use.

What needs improvement?

Microsoft Exchange Online could improve the overall protection of the solution.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately three months.

What do I think about the stability of the solution?

The stability of Microsoft Exchange Online is very good.

What do I think about the scalability of the solution?

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

How are customer service and support?

I have not used the support from Microsoft Exchange Online.

How was the initial setup?

The initial setup of Microsoft Exchange Online is quick.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.