We use Microsoft Exchange Online for emails and communication.
Useful mail flows, stable, and simple installation
Pros and Cons
- "All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."
- "The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors."
What is our primary use case?
What is most valuable?
All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows.
What needs improvement?
The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors.
There should be a feature when sending the emails it pops up and gives the confirmation of the real details when you are sending them out outside. There's an option for the alerts, but there's no double-check. We cannot double-check it or re-confirm it again. This option would be nice to have.
For how long have I used the solution?
I have been using Microsoft Exchange Online for approximately two years.
Buyer's Guide
Microsoft Exchange Online
May 2025

Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
What do I think about the stability of the solution?
I have found Microsoft Exchange Online to be stable. I have not had any issues.
What do I think about the scalability of the solution?
Microsoft Exchange Online is scalable.
How are customer service and support?
I have not needed the support.
Which solution did I use previously and why did I switch?
I have used Gmail previously, but I like Microsoft products better. The options and features are already at the granular level.
How was the initial setup?
The installation is simple.
What about the implementation team?
I did the implementation of the solution myself.
What's my experience with pricing, setup cost, and licensing?
I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month.
What other advice do I have?
We have a lot of connectors with Office 365, and it's integrated with Microsoft technologies already. Additionally, there is integration with other third parties solutions. It's a good product.
I rate Microsoft Exchange Online a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Engineering Manager at a manufacturing company with 51-200 employees
Stable, scalable and easy to install
Pros and Cons
- "The solution is stable."
- "The licensing price of the solution could be lower."
What is our primary use case?
Microsoft Exchange Online is cloud-based and we always use the latest version.
I believe that my company has been using the solution for many years, although I cannot state for certain how many, as the company was doing so prior to me having joined.
We are currently using the online version of the solution, Office 365.
We use the solution in respect of Office 365, email, Office, OneDrive, SharePoint and Teams.
What needs improvement?
The licensing price of the solution could be lower.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
The technical support is decent.
Which solution did I use previously and why did I switch?
We did not make use of other solutions prior to Microsoft Exchange Online.
How was the initial setup?
As the solution is cloud-based, we found the installation to be easy. I do not know how long it took, as I was not responsible for this.
What about the implementation team?
Deployment and maintenance involved two people.
What's my experience with pricing, setup cost, and licensing?
The licensing price could be lower. The subscription fee is monthly.
What other advice do I have?
Our organization has 300 users making use of the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange Online
May 2025

Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Manager at global trading
Overall easy to use, user friendly, and cloud based
Pros and Cons
- "I have found the interface to be user-friendly and the overall simplicity valuable features."
- "The solution should have a stand-alone application instead of us having to go through an internet browser."
What is most valuable?
Having the solution on the cloud has alleviated the need to have hardware on-premises. I no longer have to deal with the expense of power usage and the hardware taking up space. It is much better for us, we can now focus more on the business instead of our assets.
I have found the interface to be user-friendly and the overall simplicity valuable features.
What needs improvement?
The solution should have a stand-alone application instead of us having to go through an internet browser.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
In my experience Microsoft Exchange Online is scalable. We have approximately 10 people using this solution in my organization.
How was the initial setup?
We have three technicians that do the deployment and maintenance for the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required for the solution and it is paid annually.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange Online an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist - Technology Services at a educational organization with 10,001+ employees
Good for assigning tasks to individuals, but it is too complex and needs to be streamlined
Pros and Cons
- "The most valuable feature is being able to assign an individual a task."
- "This product is too complex to use."
What is our primary use case?
We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.
How has it helped my organization?
We are not very happy with this product.
What is most valuable?
The most valuable feature is being able to assign an individual a task.
What needs improvement?
This product is too complex to use.
It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.
For how long have I used the solution?
I have been using Microsoft Exchange Online for about two years.
What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
We have a couple of thousand users.
How was the initial setup?
The initial setup is pretty simple.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise agreement for licensing.
What other advice do I have?
I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager - IT at Logixal
Stable and easy to install
Pros and Cons
- "I would rate Exchange Online's stability nine out of ten."
- "Exchange Online's scalability could be improved."
What is our primary use case?
I primarily use Exchange Online to communicate with other users.
What needs improvement?
Exchange Online's scalability could be improved.
For how long have I used the solution?
I've been working with Exchange Online for four to five years.
What do I think about the stability of the solution?
I would rate Exchange Online's stability nine out of ten.
What do I think about the scalability of the solution?
I would rate Exchange Online's scalability eight out of ten.
How was the initial setup?
The initial setup was straightforward
What was our ROI?
We have seen a return on investment from Exchange Online.
What other advice do I have?
I would recommend Exchange Online to other users and rate it eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Easy to use, with consistency, and excellent performance
Pros and Cons
- "Microsoft Exchange Online has great functionality."
- "I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."
What is our primary use case?
Our primary case is for Microsoft teams. We use it for internal and external communication.
What is most valuable?
Microsoft Exchange Online has great functionality.
What needs improvement?
I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails.
For how long have I used the solution?
I have been using Microsoft Exchange Online for the past two years.
What do I think about the stability of the solution?
The stability is very good with Microsoft Exchange Online.
What do I think about the scalability of the solution?
We have found that scalability is not an issue. We have approximately thirty thousand working in our organization.
How was the initial setup?
The initial setup was easy and straightforward.
What about the implementation team?
Deployment takes one or two days maximum.
What other advice do I have?
I would rate Microsoft Online Exchange an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Account Manager at Softline Group
Reliable, frequent updates, and strong ecosystem
Pros and Cons
- "The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
- "Microsoft Exchange Online could improve the management usage, it should be more user-friendly."
What is our primary use case?
Microsoft Exchange Online is one of the best email solutions in the world.
What is most valuable?
The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together.
What needs improvement?
Microsoft Exchange Online could improve the management usage, it should be more user-friendly.
For how long have I used the solution?
I have been using Microsoft Exchange Online for approximately 22 years.
What do I think about the stability of the solution?
I have found Microsoft Exchange Online to be stable.
What do I think about the scalability of the solution?
Microsoft Exchange Online is scalable and has been working well during the time I have been using it.
We have approximately 1,000 users using this solution in my company.
How was the initial setup?
The initial setup of Microsoft Exchange Online was very easy
What about the implementation team?
We have two managers that do the maintenance and support of Microsoft Exchange Online.
What's my experience with pricing, setup cost, and licensing?
The price of the license depends on a lot of factors, such as the number of licenses and company specifics.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange Online a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Regional Manager at Informa Solutions Pte Ltd
Easy to use and administrate
Pros and Cons
- "Exchange Online's performance and stability are very good."
- "The pricing could be cheaper."
What is our primary use case?
I use this solution for email and email security.
What do I think about the stability of the solution?
Exchange Online's performance and stability are very good.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
Microsoft's tech support is pretty good.
How was the initial setup?
The initial setup was very straightforward, though the amount of time needed varies depending on the device's configuration.
What's my experience with pricing, setup cost, and licensing?
The pricing could be cheaper.
What other advice do I have?
Exchange Online is stable, scalable, and easy to use and administrate. I absolutely would recommend it to others looking into implementing it and would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Product Categories
Email ApplicationsPopular Comparisons
Google Workspace
Microsoft Exchange
Amazon WorkMail
Zimbra Collaboration
KerioConnect
Open-Xchange
ProtonMail
OpenText GroupWise
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- When evaluating Email Applications, what aspect do you think is the most important to look for?
- What should I look for when choosing an email solution for my company?
- What is the best choice for email?
- Which solution should we choose? - IceWarp, Zentyal, UCS, Collax, Scalix, Zimbra or Kollab?
- Why is Email Applications important for companies?