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PeerSpot user
IT Infrastructure & Tech Support Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Oct 2, 2022
Hosted messaging solution used in addition to Office 365 offering remote access to mailboxes
Pros and Cons
  • "This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes."
  • "From a user's perspective, this solution enables them to access to their mailbox from anywhere and their mailbox size is as big as 100 gigabytes so they never run out of space."
  • "When we need to purchase additional licenses for additional users, the process is slow."
  • "When we need to purchase additional licenses for additional users, the process is slow."

What is our primary use case?

We use this in addition to Office 365 in order to have our user mailboxes on the cloud.

What is most valuable?

From a user's perspective, this solution enables them to access to their mailbox from anywhere and their mailbox size is as big as 100 gigabytes so they never run out of space. 

This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes.

What needs improvement?

When we need to purchase additional licenses for additional users, the process is slow. 

We would like to have a single point of view or pane where we can manage all of our infrastructure. 

For how long have I used the solution?

I have been using this solution for six years. 

Buyer's Guide
Microsoft Exchange Online
April 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution. I would rate it a four out of five. 

What do I think about the scalability of the solution?

This is a scalable solution. I would rate it a five out of five. 

How was the initial setup?

The deployment of Exchange Online only was very easy and was completed within a week. The full setup and migration of on cloud and on-premises infrastructure is still in progress but this is not due to difficulty. 

What was our ROI?

The return on investment is very good. I would rate it a five out of five in this regard. 

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is good. We renew our contract every three years. I would rate the pricing for this solution a three out of five. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
GeorgeKaravitis - PeerSpot reviewer
Owner at DIGITAL HORIZON
Reseller
Top 20
Sep 3, 2022
Simple to manage, robust, and reliable
Pros and Cons
  • "The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management."
  • "The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management."
  • "The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
  • "The support could improve their response time and sometimes the phone lines are not clear because of static or noise."

What is our primary use case?

Microsoft Exchange Online is a robust mailing solution.

What is most valuable?

The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately five years.

What do I think about the stability of the solution?

Microsoft Exchange Online is scalable.

What do I think about the scalability of the solution?

We have approximately 80 clients using this solution.

How are customer service and support?

The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful.

I rate the support from Microsoft Exchange Online a four out of five.

How was the initial setup?

The initial setup of Microsoft Exchange Online is straightforward. It took approximately one hour to deploy for clients.

What about the implementation team?

We have three people that do the deployment and support of Microsoft Exchange Online.

What's my experience with pricing, setup cost, and licensing?

The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
April 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Dimitar Alexov - PeerSpot reviewer
CDO at SGROUP
Real User
Aug 18, 2022
Convenient, easy to install, and scalable when deployed on the cloud, but has too many products integrated with it that it has now lost focus
Pros and Cons
  • "What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs. Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted."
  • "Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted."
  • "What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like. Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement. I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one."
  • "What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it."

What is our primary use case?

We're using Microsoft Exchange Online for our emails.

What is most valuable?

What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs.

Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted.

What needs improvement?

What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like.

Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement.

I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.

For how long have I used the solution?

I've been using Microsoft Exchange Online for more than ten years.

What do I think about the stability of the solution?

Microsoft Exchange Online is a stable product, in particular, when it's on the cloud. It's stable when it's dependent on the cloud, but if it's deployed on-premises, Microsoft Exchange Online is not stable.

It's a very old product with the same code, even on Windows. Nothing's changed, and my company is using Windows NT for Microsoft Exchange Online with Unix as the code.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution.

How are customer service and support?

We haven't used the technical support for Microsoft Exchange Online.

Which solution did I use previously and why did I switch?

Microsoft Exchange Online is the first service I've used, and all the new services in the market are a little bit different from this solution. Microsoft is a very old company, and almost all of my colleagues started with Microsoft products, so it's just natural to continue using Microsoft Exchange Online.

How was the initial setup?

Microsoft Exchange Online is easy to install.

What's my experience with pricing, setup cost, and licensing?

There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad.

Which other solutions did I evaluate?

My company evaluated Qualitas, Unix, HP, and IBM.

What other advice do I have?

In my company, Microsoft Exchange Online is deployed both on the cloud and on-premises.

More than two thousand people use Microsoft Exchange Online in my company of four thousand employees.

At the moment, there's no plan of increasing usage of the product because of the current crisis.

In terms of whether I would recommend Microsoft Exchange Online to others, with the integration it has, it depends on the focus of the company. For small markets, Microsoft Exchange Online is "too big" because it has a lot of services and you'll be paying for services provided in the package, with some you don't get to use. For end users, this would be difficult, but for companies, especially bigger ones that would have a choice, Microsoft Exchange Online is a good product. My recommendation would depend on the case because every user is different, for example, the purpose is different, the business is different, etc.

My rating for Microsoft Exchange Online is seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Khizer Saleem - PeerSpot reviewer
Assistant Manager Technical at Ironbridge Systems (Pvt.) Limited
Real User
Jun 11, 2022
Features like SharePoint Online allow for collaboration between our team members
Pros and Cons
  • "We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good."
  • "Overall, technical support is very good."
  • "They should tighten their cloud security."
  • "They should tighten their cloud security."

What is most valuable?

We use SharePoint Online for the collaboration of our team and for other desktop applications we are using in-house.

We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good.

What needs improvement?

They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.

For how long have I used the solution?

My company has been a Microsoft Gold partner for the last 12 years. As soon as we became a Gold partner, we started to use Office 365.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

We can have different plans. If we are scaling, then obviously we can go for the enterprise plan and add an unlimited number of users to our Office 365 plan.

How are customer service and support?

Overall, technical support is very good. My colleagues reached out to Microsoft technical support many times for queries. They are very responsive.

How was the initial setup?

Setup was really simple. We migrated our customers from a different platform to Microsoft Office 365. There is a separate technical team. I designed the solution only.

What's my experience with pricing, setup cost, and licensing?

They have raised their prices, and obviously, it hits our customers. Some of them are deciding to step back from Office 365. For customers who have bought the annual subscription, they are moving to the monthly subscription.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend Office 365. It's a global product, and overall they have a larger footprint in the world. We're a Microsoft Gold partner, so as soon as the customer moves to Office 365, obviously our business will also grow.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC
Real User
Apr 27, 2022
Enables us to integrate with other Microsoft applications and use as a hybrid solution
Pros and Cons
  • "It's easy to use and there is more integration."
  • "Integration with the Microsoft applications is the key for us."
  • "The ActiveSync services and the mapping services could be improved."
  • "There are a lot of issues with security."

What is our primary use case?

I cannot put everything on 365 because it's obviously not as fast. We have Microsoft Exchange because we have a lot of emails. Most of our emails, about 80%, are on Exchange Server locally, and just 20% are on 365. We use Microsoft Exchange as a hybrid solution. The users who are accessing from outside and the users who are on our priority list outside of the organization are on 365. But the other people that are local are on Exchange Server.

There are more than 200 people using this solution in my organization.

What is most valuable?

It's easy to use and there is more integration. We have Dynamics and 365 as a hybrid solution. Integration with the Microsoft applications is the key for us. It has better integration with other solutions.

What needs improvement?

The ActiveSync services and the mapping services could be improved.

There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.

The cost of the license could be lower, and the security features could be better.

For how long have I used the solution?

I've been using Microsoft Exchange since 2016.

What do I think about the stability of the solution?

It's quite stable.

It's a core product from Microsoft, so it's quite stable because of that.

What do I think about the scalability of the solution?

It's scalable. I chose this solution because it's easy to scale services. Services like Active Directory and ActiveSync aren't available in other solutions.

We don't have plans to increase usage right now.

How are customer service and support?

Technical support is good.

How was the initial setup?

Installation is easy. 

For installation, we have only two admins that can work on this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is really high. It's higher compared to other services.

The license is yearly.

What other advice do I have?

I would rate this solution 8 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ChrisWanyoike - PeerSpot reviewer
Network Infrastructure Specialist at Central-Bank-Kenya
Real User
Nov 28, 2023
A cloud based messaging platform that delivers email, calendar, contacts, and tasks
Pros and Cons
  • "The data prevention and protection feature is good."
  • "I would like to make the solution more user-friendly."

What is our primary use case?

We use the solution for our emails and security exchanges. 

What is most valuable?

The data prevention and protection feature is good. 

What needs improvement?

I would like them to make the solution more user-friendly. 

For how long have I used the solution?

I have experience with Microsoft Exchange Online.

What do I think about the stability of the solution?

It is a very stable solution. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is also very good. There are approximately a thousand to five hundred users using the solution. I rate the scalability a ten out of ten. 

How are customer service and support?

The technical support is good so far. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

It is a cluster solution. 

What other advice do I have?

I rate the overall solution a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at Oilfield Development llc
Real User
Nov 13, 2023
An easy-to-use solution that helps with document storing and preparation
Pros and Cons
  • "Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
  • "The product needs to embed AI for intelligent searches and analytics."

What is our primary use case?

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

What is most valuable?

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

What needs improvement?

The product needs to embed AI for intelligent searches and analytics. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

The tool comes with bugs, and I see a lot of fixes. 

How was the initial setup?

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is too expensive. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
GauravRaghav - PeerSpot reviewer
Solution Architect at APIS
Real User
Nov 9, 2023
An affordable and scalable solution that is easy to set up and configure
Pros and Cons
  • "The solution is easy to access, and you can bring your own device to access from anywhere."
  • "The solution's performance can be improved when you are trying to access it remotely."

What is our primary use case?

Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.

What is most valuable?

Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.

What needs improvement?

The solution's performance can be improved when you are trying to access it remotely.

For how long have I used the solution?

I have been using Microsoft Exchange Online for ten years.

What do I think about the stability of the solution?

Microsoft Exchange Online is a stable solution.

I rate Microsoft Exchange Online a nine out of ten for stability.

What do I think about the scalability of the solution?

The solution’s scalability is good.

How was the initial setup?

The solution’s initial setup is really easy.

What about the implementation team?

We implemented the solution through an in-house team.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is an affordable solution.

What other advice do I have?

Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.

Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.

Overall, I rate Microsoft Exchange Online ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.