Microsoft Exchange Online Reviews

We primarily use the solution for email and calendar functionality.

It works. It does what it's supposed to do with minimal issues.

It's one of the products that Microsoft has absolutely done its very best with.

The solution is very easy to set up and quite quick to deploy.

Right off the top of my head, I can't think of anything that I would change to improve Exchange.

The pricing could always be better.

Right now, I'm writing documentation to upgrade the existing Exchange and Active Directory from 2016 to 2019.

When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid. At present, once you establish a hybrid organization between cloud and on-prem, there's no way to undo it. Fixing that would be most beneficial. At the last organization I was at and did a migration, I had 31,000 users, and my largest mailbox was 90 gigs. It took three months to complete the migration.

We had no choice but to put it into hybrid mode due to the period of time. The MX record can only exist in one place. Therefore, you can't route mail from one system to another system. All the mail had to be routed through the on-prem and then synced from the on-prem to the cloud until everything was in the cloud. Then we were able to move the MX record from being on-prem to being in the cloud. Then all mail could be received in the cloud. However, then there was no way to tear down the Exchange organization on-prem. We are still left with a server, server maintenance, licensing, OS upgrades, patching, and everything on the on-prem server. The on-prem server is literally sitting there doing nothing except filtering air in the data center, costing me power, time and cooling. Therefore, fixing that would be awesome.

I’ve used the solution throughout my career - for over 30 years.

Typically, by the time I open a ticket, and they get back to me, I've figured out how to fix it. I don't call them until I'm really stuck.

They're not very good. I have had one of their technicians call me back more than once, and I'll go, "I figured it out, I fixed it." They flat asked me, "Well, how did you fix it?" I'm like, "You're Microsoft. You figure it out." They may not have the best understanding of the system.

Neutral

I've used Exchange my entire career. My best friend is currently trying to get rid of Lotus Notes where he's at. He's been working on that for a year now, and it just doesn't seem to want to go away. I've always been with this product. I did a bunch of work with GroupWise and got GroupWise out of the environment and so forth - replacing that with Active Directory. However, that really didn't have a mail component to it.

The initial setup is very straightforward. It only took a few hours to deploy.

The pricing is always something that could be better. We always like to work towards protecting our budget.

I know what the cloud cost per user is. I don't have what the on-premises costs are.

I’m a customer. I don't have any direct relationship with Microsoft.

I’d rate the solution a nine out of ten.

It's an excellent product. It's an excellent mail system. It does exactly what it's supposed to do. If you are under 5,000 employees, I would say that Microsoft 365 is the way to go. If you're over 3,000 or 5,000 employees, I would have some serious conversations about on-prem versus cloud. Once you get over about 3,000 or 5,000 employees that are mail users, the cloud really starts to get much more expensive than on-prem.

Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.

Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.

The solution's performance can be improved when you are trying to access it remotely.

I have been using Microsoft Exchange Online for ten years.

Microsoft Exchange Online is a stable solution.

I rate Microsoft Exchange Online a nine out of ten for stability.

The solution’s scalability is good.

The solution’s initial setup is really easy.

We implemented the solution through an in-house team.

Microsoft Exchange Online is an affordable solution.

Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.

Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.

Overall, I rate Microsoft Exchange Online ten out of ten.

The primary use case for Exchange Online is managing users and their mailboxes, resources, and contacts. We also use it to manage email communication within and outside the organization.

Exchange Online has helped us properly manage email communications in the company and also from employees to other users outside the company. Microsoft has deployed a lot of newer features on Exchange Online that have helped improve security, email management, email trace, mail flows, and all else. This has been very helpful for us.

The features I find the most valuable are the rules, the mail flow, the reports, and the shared mailbox. I most appreciate the shared mailbox feature.

I think Microsoft could add more security features in terms of managing spam emails, because for us as an organization, we've had to deploy that trace to complement the Exchange Online security feature.

In the next release, I would like to see more features added to the security of the solution.

I have been using Microsoft Exchange Online for over three years now.

I would rate the stability of this solution a 10, one a scale of one to 10, with one being not stable and 10 being very stable.

I would rate the scalability of this solution a 10, one a scale of one to 10, with one being not scalable and all and 10 being very scalable.

We plan on increasing the usage of this solution in the future. As we increase the number of our employees, we also increase the usage of Exchange Online.

We currently have about 700 users and above.

I would rate their customer service a 10, on a scale of one to 10, with one being very poor and 10 being very responsive.

Positive

I would rate the initial setup a 10, on a scale of one to 10, with one being very complex and 10 being very straightforward. It was really straightforward.

We see a whole lot of return on investment.

I would advise being aware of the organization's requirements. Also, an in-house technical person that can help in terms of managing is a necessity, because Exchange Online requires a continuous management process. The solution is not one that can just be deployed one-off and let go; it has to be continuously managed. Also, Exchange Online is quite cheap.

Overall, I would rate Microsoft Exchange Online a 10, on a scale of one to 10, with one being poor and 10 being excellent. It is a fantastic solution.

We're using Microsoft Exchange Online for our emails.

What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's suitable for my needs.

Microsoft Exchange Online is the best product in the world for me because I don't remember any other service that's so well-accepted.

What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like.

Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement.

I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.

I've been using Microsoft Exchange Online for more than ten years.

Microsoft Exchange Online is a stable product, in particular, when it's on the cloud. It's stable when it's dependent on the cloud, but if it's deployed on-premises, Microsoft Exchange Online is not stable.

It's a very old product with the same code, even on Windows. Nothing's changed, and my company is using Windows NT for Microsoft Exchange Online with Unix as the code.

Microsoft Exchange Online is a scalable solution.

We haven't used the technical support for Microsoft Exchange Online.

Microsoft Exchange Online is the first service I've used, and all the new services in the market are a little bit different from this solution. Microsoft is a very old company, and almost all of my colleagues started with Microsoft products, so it's just natural to continue using Microsoft Exchange Online.

Microsoft Exchange Online is easy to install.

There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad.

My company evaluated Qualitas, Unix, HP, and IBM.

In my company, Microsoft Exchange Online is deployed both on the cloud and on-premises.

More than two thousand people use Microsoft Exchange Online in my company of four thousand employees.

At the moment, there's no plan of increasing usage of the product because of the current crisis.

In terms of whether I would recommend Microsoft Exchange Online to others, with the integration it has, it depends on the focus of the company. For small markets, Microsoft Exchange Online is "too big" because it has a lot of services and you'll be paying for services provided in the package, with some you don't get to use. For end users, this would be difficult, but for companies, especially bigger ones that would have a choice, Microsoft Exchange Online is a good product. My recommendation would depend on the case because every user is different, for example, the purpose is different, the business is different, etc.

My rating for Microsoft Exchange Online is seven out of ten.

Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product.

The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud. 

I've been using Exchange Online for the last 20 years.

Exchange Online is pretty scalable. We have about 6,000 users at our company.

I rate Microsoft support six out of 10. 

We were using a Windows NT 3.5 20 years ago and an on-prem version of Exchange.

Setting up Exchange Online is straightforward. I rate it eight out of 10 for ease of installation. The total time of deployment was a couple of days. I have eight staff looking after it.

There's a licensing cost, but it's included in our Azure pricing, so I'm not really concerned about it.

I rate Exchange Online seven out of 10. There's no alternative to it unless you want to use some Unix system, like Apache. People don't use Apache for wide-stream things like email and stuff like that. The only equivalent is a Linux-based or Unix-based solution, and who wants to do that?

We use Microsoft Exchange Online for emails.

The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars.

The solution’s technical support could be improved.

I have been using Microsoft Exchange Online for two to three years.

We haven't faced any issues with the solution's stability.

I rate Microsoft Exchange Online an eight out of ten for stability.

The solution's technical support is sometimes helpful and sometimes useless. It depends on the agent that is working on your case.

I rate the solution’s technical support a six or seven out of ten.

Neutral

I previously worked with the IBM Domino mail system. Compared to the on-premises model of Microsoft Exchange Online, the IBM Domino mail system's maintenance and administration upgrades were less complicated.

It wasn't difficult to migrate the solution from on-premises to the cloud. It took us around one week to migrate from on-premises to the cloud because we don't have that many mailboxes.

We are Microsoft partners. We bought some licenses, and some are within our package or partnership with Microsoft.

Earlier, we had the solution on-premises, and then we migrated to the cloud. The solution helped with the planning and time management within our organization by providing everything that Outlook offers to end users, including email and calendar.

The solution does not provide 100% security, and some emails are still detected as malicious by our other endpoint security solution. Microsoft Exchange Online does not require any maintenance from our side.

Overall, I rate the solution an eight out of ten.

We use the solution for our emails and security exchanges. 

The data prevention and protection feature is good. 

I would like them to make the solution more user-friendly. 

I have experience with Microsoft Exchange Online.

It is a very stable solution. I rate the stability a ten out of ten.

The scalability of the solution is also very good. There are approximately a thousand to five hundred users using the solution. I rate the scalability a ten out of ten. 

The technical support is good so far. 

Positive

It is a cluster solution. 

I rate the overall solution a ten out of ten. 

We use this in addition to Office 365 in order to have our user mailboxes on the cloud.

From a user's perspective, this solution enables them to access to their mailbox from anywhere and their mailbox size is as big as 100 gigabytes so they never run out of space. 

This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes.

When we need to purchase additional licenses for additional users, the process is slow. 

We would like to have a single point of view or pane where we can manage all of our infrastructure. 

I have been using this solution for six years. 

This is a stable solution. I would rate it a four out of five. 

This is a scalable solution. I would rate it a five out of five. 

The deployment of Exchange Online only was very easy and was completed within a week. The full setup and migration of on cloud and on-premises infrastructure is still in progress but this is not due to difficulty. 

The return on investment is very good. I would rate it a five out of five in this regard. 

The pricing for this solution is good. We renew our contract every three years. I would rate the pricing for this solution a three out of five. 

I would rate this solution a nine out of ten.