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Microsoft Dynamics AX Room for Improvement

Okay Akdeniz - PeerSpot reviewer
Business Application Group Manager at OBASE

Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.

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JM
Director, Managed Services at a tech services company with 51-200 employees

The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting.  

I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.  

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Navnath Baravkar - PeerSpot reviewer
Head IT and CIO at Mutual Automotive Pvt Ltd

The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections.

There is also slowness in database backup.

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Buyer's Guide
Microsoft Dynamics AX
July 2022
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,068 professionals have used our research since 2012.
Timpa D Angaye - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees

The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application.

Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures

Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.

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Shahzad-Islam - PeerSpot reviewer
SAP Business One / Dynamics365FO / SAP ERP Implementer & Trainer at Freelance

The solution could be simplified and streamlined a bit. 

There should be more clarity and better functionality in the master planning features.

It's not easy to set up.

It would be ideal if the product was priced at a bit less.

The solution in general just needs a few quality improvements. 

I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud. 

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AR
User at a financial services firm with 51-200 employees

There are some critical issues that we couldn't fix or that we couldn't workaround to solve, but it's almost non-existent.

At times there are issues related to reporting, sometimes with the integration between two or three modules, and sometimes to the logic itself. We are in Egypt, and in some cases, such as but not limited to HR, we have a unique profile.

The problem, however, is not with the installation, but with the application itself. When it comes to business intelligence, I don't think it's a good business intelligence application. Give me a viewer and some Excel-based tools to create my report, but it's not a full business intelligence solution.

In the next release, I would like to see better reporting and better integration between modules.

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JB
Data Analytics Manager at a tech services company with 51-200 employees

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

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NO
Director, Information Technology at a construction company with 501-1,000 employees

This is considered by Microsoft as an older product and unsupported. Microsoft is urging its clients to move to Dynamics 365, which is going to be coming into the pipeline. While it's a great product, we know that there is no support anymore for it.

The most important thing is to have compatibility with the business types. Microsoft is very rich and therefore it's possible for them to ensure it can apply to various areas.

Microsoft needs more presence in our region to help with management and maintenance. 

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Osama Nabih - PeerSpot reviewer
Chief Executive Officer at Easy Touch

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

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KS
Manager IT at a retailer with 201-500 employees

There are so many errors. For example, in some utilities, the procedure is basically for European countries and unsuitable for us. If we need to give somebody some utilities, like reports, we need to create some special reports in our environment. We need some standard utility where we're making purchase orders or something in the warehouse. 

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MA
Senior Solution Architect at a computer software company with 1,001-5,000 employees

I cannot recall finding a lack of features in any area. It's pretty great.

There might be some features to support localizations that could be helpful to add. 

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Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC

Microsoft Dynamics AX could be improved by having more features available. We are going to 365 now, to use all the modules, because we found that there weren't many new things we were able to develop with AX. There were a lot of things that weren't available, so we are moving and integrating other things. 

The customization of upgrades should also be faster. We would also like to see more security features. 

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NK
Senior Manager- Presales at a tech services company with 501-1,000 employees

If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.

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Mohit Trehan - PeerSpot reviewer
ERP Program Director at Coca-Cola Company

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

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DS
Digital Transformation Manager at a construction company with 1,001-5,000 employees

Microsoft Dynamics AX can improve by having a more modern user interface. It should be more modular and dynamic. Additionally, the solution could be easier to connect with APIs with other technologies.

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MS
Head of Technology at a real estate/law firm with 11-50 employees

There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family.

Scaling is complex and is something that can be improved.

In the future, I would like to see more applications.

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MS
IT Infrastructure Manager at a retailer with 11-50 employees

This solution could be improved with more expert resources and an easier implementation process. 

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FB
ICT Manager at a manufacturing company with 201-500 employees

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated. 

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AS
Test Architect at a computer software company with 1,001-5,000 employees

The integration could improve for the future.

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Buyer's Guide
Microsoft Dynamics AX
July 2022
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
620,068 professionals have used our research since 2012.