ManageEngine OpManager Reviews

The most valuable features of this product would be the ability to define thresholds, monitor, and alarm. Having the ability to set multiple severities per monitor allows for a proactive environment.

OpManager was able to provide graphs associating trending for disk growth and other hardware/network utilization.

The new user interface of 12.x is a major change from the legacy UI of 11.x and Fluid UI. The UI changes look nice and 12.x is geared towards mobility, but finding its settings can be challenging. I have found many inconsistencies between switching back and forth between the the legacy UI and Fluid UI as far as settings changing.

Also, every time I perform a version upgrade, something breaks.

I have also stumbled across many bugs, leading me to think that the quality control is lacking.

There is a big lack of documentation and feature requests rarely happen.

The OpManager community is very sparse on the ME forums as well.

A simpler backup solution would be nice. Especially one that doesn't require downtime. I had to script my own daily scheduled task which would run the backup script and rename the file by date and dump it into a folder that is backed up to tape. Their ADSelfService Plus product is great with backups and there is obviously a disconnect between teams if they can't share code to make backups easier.

I have used this solution for approximately five years.

Stability issues were rare, but did happen. They were usually remediated quickly by ME OpManager support.

My experience with scaling OpManager is minimal. However, when scaling out a VM environment, I have experienced issues requiring the VM hosts to be rediscovered, VMs removed from OpManager and re-discovered, and in some cases an entire VM host removed and re-added.

Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing, especially since any major changes were outside of normal business hours.

I have used Nagios, Cacti, Zabbix, OpenNMS, and PRTG. I worked for a company which had an instance of OpManager (9.x). It just worked and I fell in love with the workflow. Adding devices was a breeze and the trend data was simple to pull up and analyze, not to mention reporting features.

The initial setup of OpManager is very easy and straightforward. Unlike some competitors, especially on the Linux side, the wizard will guide you through your install and you'll be up and running in minutes. OpManager has a self-contained web server and SQL server that make life easy.

Pricing can be a bit high, but if you take advantage of the expertise of the developers and support like I did, it'll pay for itself. Also, if you have other ManageEngine products, they will provide additional discounts.

I did evaluate Nagios and Cacti (the combination), but being the only Linux guru at the time, no one was really on board with the maintenance and support for the Open Source solutions.

Start out with the latest version and keep the product up-to-date. Most of my issues have stemmed from starting as a 10.x install and slowly upgrading to the latest version.

Device Monitoring, and especially Network Monitoring, Automation, Alerting, and Reporting.

• Device Monitoring gives us an excellent view of servers and workstations, providing tools to leverage capacity management.
• Network Monitoring offers an extensive view of about 5000 network ports from different vendors, ranging from military grade switching to firewalls.
• Automation lets us prepare triggers to fire on met conditions, like restarting failing services.
• Alerting is the biggest asset as we can have real-time failure view and predict failures in some cases.
• Reporting gives us the means to know the state of the art in aggregated views, even providing metrics for our CxOs.

Reduced, substantially, our MTTR, kept our team small and focused, and led to a more controlled budget.

Stability regarding upgrades, sometimes impacting database issues. ManageEngine takes good care of its customers and responds quickly.

10+ years.

Yes.

No.

10 out of 10. They are superb technically, and their development listens to customers.

Yes. Nagios Core. It was more difficult to deploy, needed agents to install on Windows, and lacked a pleasing visual representation of systems and dashboards.

Installation is very easy and has no complexity at all. After installation anyone with IT skills can become an OpManager Admin in just eight days.

I recommend the Essential Edition with the required device packs. The product is free for up to 25 devices and starts at $595.

Yes, Spiceworks. Nice product, but lacked robust features for enterprise.

To have all purchased features available, a Windows base is necessary for product installation. Without that, monitoring and automation thru WMI for Windows will not be available. Works with MySQL or an external MS SQL instance. For performance I recommend an MS SQL instance. Installing a digital certificate is hard (although steps are easy) and doesn't always work first time.

Network device monitoring

Switch configuration reporting

Router configuration backups

Monitor and reporting on device config changes.

Change control.

2 Years

None

None

None

Excellent

Excellent

CA Technologies - Not agentless and required training

Easy and straightforward

Vendor team - Excellent

>50%

Much less compared to other products

Solarwinds

Netwrix

Easy and agentless to deploy , service and support is excellent.

FIM, and SIEM both available in free version (fewer than 10 devices).

We’ve been evaluating the free version for about a month.

Deployment was quite easy. We used the PostgreSQL version which comes with the install. Deploying agents through the application was problematic so we installed them manually.

Since we are a small shop, we only needed what was available in the free version.

Excellent. It was on my initial contact that the rep suggested I wait a day to download the product, as more functionality would be added to the free version.

Excellent. I have submitted a few support requests and received prompt, courteous assistance, even though we are using the free version of the software.

We have tried a few others but this is the first that offered file and log monitoring.

Very simple setup. Much easier than some of the other big-name monitoring solutions out there.

We implemented it in-house.

Yes, we looked at SolarWinds, Splunk, and Spiceworks.

The main use of ManageEngine OpManager is for monitoring our servers and network devices.

ManageEngine OpManager is user-friendly and easy to use. Additionally, useful for basic monitoring.

ManageEngine OpManager could improve by having a better cloud presence.

I have been using ManageEngine OpManager for approximately 12 years.

We have approximately 25 people from different departments using this solution, such as the network, help, and server teams.

The support from ManageEngine OpManager is awesome. When we raise a ticket we have a quick response. However, I do not have support on the weekends.

I rate the support from ManageEngine OpManager a ten out of ten.

Positive

I did not do the initial setup. However, I did some minor migrations and it was not difficult.

The price of ManageEngine OpManager is reasonable. We have an annual license and the cost comes from how many devices are being monitored. There is not anything extra cost for maintenance and support.

We are moving to a cloud solution.

I prefer ManageEngine OpManager because of the ease of use and the requirements that are needed.

I rate ManageEngine OpManager a ten out of ten.

Our primary use case for the solution is configuring logs.

The dashboard could include additional features.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable.

We have not used customer service and support.

It took approximately two days to deploy the solution. If there is an issue, investigations may cause it to take longer to investigate and solve the issue. Usually, the issue will be related to a network issue or a policy that needs to be opened.

I rate the solution a nine out of ten. The solution is good, but the dashboard could include more features.