ManageEngine OpManager Reviews

We primarily use the solution to monitor our servers.

The application monitoring is the solution's most valuable feature.

The licensing model is confusing. 

For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage portion. 

I've been using the solution for 1.5 years.

The solution is fairly stable. Only when you are opening another tab to see the live monitoring will you experience a bit of hanging. It will respond, so I am assuming the lag is because of the resources which are allocated for that particular server. 

The solution is scalable. You just need the correct licensing. You can get a license for features such as Hyper-V, VMware, etc. We've been satisfied with the level of scalability we've achieved.

I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We haven't opened a ticket with technical support yet, but we're unsure of the process and if we have to open a ticket at the support level or not. They could make their services and processes more clear for getting assistance when customers need it.

Our company has tried a variety of solutions but not in any significant manner.

The initial setup is straightforward. Deployment takes about half an hour. I had to do a lot of research, but once I realized how everything worked, it was very quick. You only need one person to handle deployment.

I handled the implementation myself.

Before choosing the solution, I did look at other solutions. Some had complicated setups or licensing models. This solution is very easy because the pricing was not that high and the set up wasn't complicated. It was very good for our environment.

We use the on-premises deployment model.

I'd recommend the solution. I'd rate it eight out of ten.

We primarily use the solution for analysis and network cables.

The solution's most valuable feature is its ability to reach most of our network devices and get the most from them.

The pricing could be improved.

The solution should offer more options and themes.

The solution is very stable.

The solution has very good potential for scalability. It's easy. We have about 300 people on the solution right now. We may increase usage in the future, but it depends on if our needs grow or not.

Technical support has been very good so far. We're satisfied with them.

The initial setup is a bit complicated. It needs a technician who is very aware of the flow and how to officially set up the flow chart, etc.

We handled the implementation ourselves.

We use the on-premises deployment model.

I would recommend the solution. I'd rate it nine out of ten.

Network device monitoring

Switch configuration reporting

Router configuration backups

Monitor and reporting on device config changes.

Change control.

2 Years

None

None

None

Excellent

Excellent

CA Technologies - Not agentless and required training

Easy and straightforward

Vendor team - Excellent

>50%

Much less compared to other products

Solarwinds

Netwrix

Easy and agentless to deploy , service and support is excellent.

Device Monitoring, and especially Network Monitoring, Automation, Alerting, and Reporting.

• Device Monitoring gives us an excellent view of servers and workstations, providing tools to leverage capacity management.
• Network Monitoring offers an extensive view of about 5000 network ports from different vendors, ranging from military grade switching to firewalls.
• Automation lets us prepare triggers to fire on met conditions, like restarting failing services.
• Alerting is the biggest asset as we can have real-time failure view and predict failures in some cases.
• Reporting gives us the means to know the state of the art in aggregated views, even providing metrics for our CxOs.

Reduced, substantially, our MTTR, kept our team small and focused, and led to a more controlled budget.

Stability regarding upgrades, sometimes impacting database issues. ManageEngine takes good care of its customers and responds quickly.

10+ years.

Yes.

No.

10 out of 10. They are superb technically, and their development listens to customers.

Yes. Nagios Core. It was more difficult to deploy, needed agents to install on Windows, and lacked a pleasing visual representation of systems and dashboards.

Installation is very easy and has no complexity at all. After installation anyone with IT skills can become an OpManager Admin in just eight days.

I recommend the Essential Edition with the required device packs. The product is free for up to 25 devices and starts at $595.

Yes, Spiceworks. Nice product, but lacked robust features for enterprise.

To have all purchased features available, a Windows base is necessary for product installation. Without that, monitoring and automation thru WMI for Windows will not be available. Works with MySQL or an external MS SQL instance. For performance I recommend an MS SQL instance. Installing a digital certificate is hard (although steps are easy) and doesn't always work first time.

Our primary use case for the solution is configuring logs.

The dashboard could include additional features.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable.

We have not used customer service and support.

It took approximately two days to deploy the solution. If there is an issue, investigations may cause it to take longer to investigate and solve the issue. Usually, the issue will be related to a network issue or a policy that needs to be opened.

I rate the solution a nine out of ten. The solution is good, but the dashboard could include more features.

We primarily use the solution for monitoring connectivity and server resource utilization among other things.

The solution's network device monitoring is the most valuable feature.

The solution offers very good integration capabilities.

The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs.

They could add more support on devices and maybe make more versions of devices in order to offer better monitoring.

The solution is stable.

Technical support is very good.

The initial setup is straightforward. It's easy to manage.

The solution is costly. SolarWinds, a competitor, is even more expensive than this, however. Still, they should reduce pricing to make it more affordable for a lot of clients.

We use the on-premises deployment model.

In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications.

I'd rate the solution seven out of ten.

We primarily use the solution for monitoring, managing our active directory and to deploy patch management.

The solution is easy to deploy. It's also easy to manage and monitor the environment. Instead of being reactive, it's proactive.

The support offered after deployment needs improvement.

The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process.

The solution should offer richer reporting and more dashboards.

I've been using the solution for three years.

Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.

We also use SolarWinds. We use many similar products, not just ManageEngine.

The initial setup is straightforward. Deployment takes less than two days. For maintenance, you need to have a proactive type of arrangement.

I handled the deployment myself.

You just have to pay for licensing; there aren't any costs over and above that.

We use the on-premises deployment model. We have about four people using the solution.

I'd recommend the solution. I'd rate it nine out of ten.