ManageEngine OpManager Reviews

We use this solution to monitor alerts from network devices. I'm a system administrator and we  are customers of ManageEngine.

The monitoring of the devices and the utilization of links and nodes are good features.

The integration with various OEM products could be improved, it's currently quite complicated. 

I've been using this solution for seven years. 

The stability is good. 

We only have 12 users but the solution is scalable.

We've never needed to contact the technical support. 

The initial setup is very simple. 

The solution is on the expensive side.  

We looked at Micro Focus and Infoblox as possible options but we had some budgetary issues that prevented us from switching. We would ideally like to shift to a different solution because of OpManager issues surrounding accurate data related to device monitoring.

Right now, we are using ManageEngine OpManager for network monitoring. We also use it for server and application monitoring. We monitor parameters of servers like CPU, RAM, and hard disk.

The alerting feature has improved our organization. We can create multiple alerts and refine them to how we need to use them.

We have found that the alerting in OpManaager is the most valuable. It alerts on CPU or if the server goes down.

It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor.

We have been using ManageEngine OpManager for three years.

The stability of OpManager is very nice and good in network monitoring, and it provides all the particular functionality that we need.

The scalability of OpManager is very good.

We have not needed the technical support but we know it is there if we need it.

The initial setup was very simple. The deployment takes two to three days.

The initial setup was done in-house by our team. We started with a few people who added devices and then eventually we had other admins add there devices.

Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.

We use this solution for monitoring our local network and servers. We have on on-premises deployment.

We wanted a solution to monitor our service, which is why we decided to go with OpManager. It helps us a lot for monitoring our servers in one console, instead of going to individual servers. 

The most valuable feature of this solution is the server monitoring tool.

The licensing for this solution is not straightforward and should be improved.

The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you cannot manage it.

If the storage is part of a device then I would like to be able to monitor it as a single device, rather than two separate devices.

In terms of stability, there is no problem.

It is easy to scale, but scalability depends on the number of licenses you buy. 

I have not dealt with technical support for this solution.

The initial setup of this solution is straightforward.

I deployed this solution myself, which took perhaps half an hour.

The licensing costs depend on the number of devices and accounts that are being monitored by the solution. It is a little bit tricky. For example, if it is monitoring storage then it will count the number of devices that are there. If you exceed the number of devices then it will cost a lot.

I evaluated SolarWinds using the trial version, and I found this solution to be easier to deploy and easier to manage. It also requires less processing than SolarWinds.

I would rate this solution a nine out of ten.

We primarily use the solution for network monitoring, that is, firewall routing, switching, and application monitoring.

The product itself is very good.

The deployment isn't overly complicated.

We have found the solution to be stable. 

The pricing is too high, which is why we are considering other options.

There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop.

ManageEngine provides things in different layers, so it's not all in the same product.

Technical support could be better.

They need to work on the user-friendliness of the solution.

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. We've found it to be reliable. 

The solution is scalable, so long as you have the right licensing. 

Technical support isn't as good as it could be and is a service that needs work.

The solution is neither easy nor hard to set up. I'm pretty neutral on the process of implementation. It depends on the customer and the scope.

The cost of the solution is too high.

Due to the price of the solution, we're looking into what else might be available.

We're considering nGeniusONE for a customer.

I am a partner, cybersecurity partner, in Sri Lanka.

I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need.

That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.

• Rich GUI tool to monitor infrastructure.
• Provides all types of monitoring in a single product.

Support is very bad. They should improve support and customer relationship.

Two years.

Yes.

No issues in tools.

It depends on cost, the customer and architect.

 It is straightforward.

It is fully depend on customer, on what he wants.

Yes, before choosing a product I evaluate it against all requirements.

Before implementation, it is best to clarify all the customer requirements and  then choose products accordingly.

The main use of ManageEngine OpManager is for monitoring our servers and network devices.

ManageEngine OpManager is user-friendly and easy to use. Additionally, useful for basic monitoring.

ManageEngine OpManager could improve by having a better cloud presence.

I have been using ManageEngine OpManager for approximately 12 years.

We have approximately 25 people from different departments using this solution, such as the network, help, and server teams.

The support from ManageEngine OpManager is awesome. When we raise a ticket we have a quick response. However, I do not have support on the weekends.

I rate the support from ManageEngine OpManager a ten out of ten.

Positive

I did not do the initial setup. However, I did some minor migrations and it was not difficult.

The price of ManageEngine OpManager is reasonable. We have an annual license and the cost comes from how many devices are being monitored. There is not anything extra cost for maintenance and support.

We are moving to a cloud solution.

I prefer ManageEngine OpManager because of the ease of use and the requirements that are needed.

I rate ManageEngine OpManager a ten out of ten.

For enterprise clients:

• Platform monitoring
• Network device monitoring
• Fault monitoring
• Alerting
• Device configuration backups. 

I have only evaluated OpManager in a lab. I have not implemented it in a real environment. 

The product was fairly straightforward as far as setup is concerned. Although, the evaluation software provided did not include ISOs or OVAs. I am not certain whether this is just for the evaluation. This made it slightly more difficult to build a virtualized instance. 

Device onboarding is easy, and there is pretty broad support for network and network security devices.

1. Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment. 
2. Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status.

Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available.

I have used the solution for monitoring and reporting. 

The solution gives pretty good network visibility. I am also impressed with it's monitoring. 

The solution's reports need to include the number of applications consumed. 

I have used the solution three months ago. 

The solution is stable. 

The tool's deployment was easy and I just followed the steps in the documentation. The solution's deployment got completed in an hour. 

I did the tool's deployment by myself. 

I would rate the product an eight out of ten. The solution is cheaper than SolarWinds but it lacks many of the latter's features. SolarWinds has a major grip on the reporting and monitoring system. You can use this solution if you have budgetary constraints and do not need intense reporting.