ManageEngine OpManager Reviews

I primarily use ManageEngine OpManager to monitor servers and network devices. 

We use the NetFlow add-on.

Some of the useful features are NetFlow and analytics.

I would like to see more enhancements made to the product. This would be better because compared to other products, the vendor is very slow at enhancing the solution.

I have been using ManageEngine OpManager for approximately two years.

In terms of stability and performance, it's fine.

This is a scalable product. We have approximately 500 users in the company.

We don't expect our usage of it to increase.

We have been in contact with technical support and are satisfied with the speed of their answers.

The initial setup is easy to do.

It took approximately two months to install and configure everything.

The initial installation has to be done by the vendor but afterward, you can do the configuration yourself. Two people are required for deployment.

The licensing is on a yearly basis and the pricing is on the cheaper side.

This is a product that I can recommend to others.

I would rate this solution a six out of ten.

We use the product as a network monitoring system. We have ten people who are using the system from the admin and end-user level. The platform is used daily and we are looking at extending it to other areas of the business to do different types of monitoring. We have dashboards that we put up that we leverage off and we want to get more systems incorporated.

OpManager allows us to customize the views better than previous solutions that we were using. This helps us target exactly what information gets to the people who need to know it.

The most valuable feature so far is the net-flow analyzer, which works exceptionally well. We have only just started playing around with the apps monitoring portion, but this seems like it will provide value as well. Beyond that, the ops manager portion, the monitoring in general, and the dashboards are all really excellent. The entire solution is very user-friendly. As the IT Manager, I don't have too much time to go investigate how things are running on the system. This is a solution to that problem.

The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the solution with greater flexibility. If we could customize access further and allow people to enhance role-based access, it would keep people focused on their tasks and the specific things they need to know. I think that is the only other thing I would like to see in the system. Now there are only two views: an admin role or a view role. Roles are fixed in the extremes and there is a middle ground that isn't served by either.

When you look at the price of the system, it is exceptional and a real value for money. However, it lacks strong local support. I can't blame the company because it is a new product, but that is one addition that would be very useful.

The system is quite stable. Since we have had it implemented, I have not had a single day of downtime on the system. Even when it comes to upgrades there was no downtime. These guys do an excellent job of testing enhancements and upgrades, so it is seamless to deploy new versions.

I think the product is extremely scalable. We have actually gone from two thousand nodes up to five thousand nodes and there was no issue in scaling up. We were simultaneously looking at the HA solution at the time and even when upgrading two things at the same time, there was no downtime for the system. 

In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team is exceptionally helpful and they try to go the extra mile. However, I don't think they are as experienced with all the components of the system as the users would hope, so it makes installations a little bit difficult. They do escalate to external teams when it is necessary and warranted and we do get assistance when the local team cannot handle a problem. So from that perspective, I think they do an extremely good job in making sure that we are functional and that we have the contracted level of support. I do not think it is an entirely personal preference to assume that the local vendors would have a bit more knowledge about the products in order to support us properly and efficiently.

Regardless of any and all issues, support normally responds promptly (within a couple of hours). It is simply not desirable that the actual issues can take a few days to get resolved.

We previously used the Microsoft SCOM platform. The product was not very easy to configure. It is tedious and you need a lot of experience to get it done. That difficulty was the reason we moved away from it as a solution.

Installation was pretty straightforward. We did get assistance from the team locally assigned to assist us, but the majority of the work was done within our internal IT team.

We did initiate the implementation ourselves but we were, at times, assisted by our assigned team.

We had a return on investment almost immediately in that a consistent up-time has been easier to achieve. Alerts come through faster. Our staff has the ability to look at the dashboards and put things in place to make sure we don't have outages of the same sort. Previously on SCOM, it wasn't easy to manage and monitor the system. If you had to understand what an alert meant, it was very difficult. Now, the operator can click on the alert and immediately get details of the problem. Then they can drill down to get a solution very quickly.

As far as cost, it was around six hundred thousand rands ($40,500) for the year, for the renewals. That's the total cost for a four thousand node system including support and maintenance. If there is any additional development required, then that comes at an additional cost. We have not really customized too much. The one change we requested was added to the subsequent release. They built the resolution specifically for us and it didn't cost us anything and went out to all users who may have been experiencing similar issues.

I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and the price differential is significant.

It is a good idea to get both the application monitoring package and the Ops Manager. They compliment each other, so I would suggest buying both. 

With regards to the implementation, I would suggest making use of an implementer even though it is an easy system to implement. An implementer will have the experience to do the implementation according to standards and proper architecture. This will save you from errors, speed the implementation, and keep you from wasting time doing things over again. We did the original implementation ourselves and then we had to re-build and do things all over again because we didn't have the knowledge of the package. It did work eventually, but it would have worked much more efficiently if done correctly the first time.

We use it to monitor the network of our customers. Some have several branches around the country, and all their firewalls and switches are monitored by ManageEngine OpManager. We can see the exact time when a desk branch goes down and goes up again. We can also see if the tunnel interface is down because the customer is using site-to-site VPN.

We use the solution to monitor multiple vendors as well.

I like being able to push configurations to multiple devices. If you have the same configurations for all the branches, it's easier to use ManageEngine OpManager and push configurations at once rather than individually pushing them to each device.

The user interface is not complicated; it's easy to use.

I've been working with this solution for about a year.

We have had issues with OpManager going down. Thus, I would rate OpManager's stability at seven out of ten.

For ManageEngine OpManager's ability to scale, I will give a rating of seven out of ten. The licensing is per node, so if you need to add multiple nodes, you may be limited by your license.

I manage approximately 85 to 100 devices through OPManager.

The solution's technical support staff were helpful when I contacted them. It was easy to contact them, and they responded directly.

The initial setup is not too complicated.

With regard to configurations, however, it would be nice to have more documentation on SNMP configurations. For example, if I want to add a new vendor, it would be great if ManageEngine provided the requirements for that vendor, such as the commands needed.

ManageEngine OpManager is cheaper than SolarWinds.

Overall, I would rate ManageEngine OpManager at eight out of ten. The solution's technical support is very good, and support staff directly respond to you and contact you.

I am using ManageEngine OpManager as a managing tool.

The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application.

ManageEngine OpManager can improve by having better updates for critical issues.

I have been using ManageEngine OpManager for approximately one year.

ManageEngine OpManager is a stable solutions.

The scalability of ManageEngine OpManager is good.

We have approximately 250 devices being monitored by this solution.

The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our issue.

I rate the support of ManageEngine OpManager a one out of five.

Negative

The initial setup of ManageEngine OpManager was straightforward. The full implementation process took approximately one week. 

I rate the initial setup of ManageEngine OpManager a four out of five.

We used a partner for the implementation of ManageEngine OpManager. We have two senior engineers that do the maintenance and deployment of the solution. We have five administrators who log in and have different privileges. 

ManageEngine OpManager has a three-tier licensing model.

I would recommend this solution for monitoring.

I rate ManageEngine OpManager an eight out of ten.

The most valuable features of this product would be the ability to define thresholds, monitor, and alarm. Having the ability to set multiple severities per monitor allows for a proactive environment.

OpManager was able to provide graphs associating trending for disk growth and other hardware/network utilization.

The new user interface of 12.x is a major change from the legacy UI of 11.x and Fluid UI. The UI changes look nice and 12.x is geared towards mobility, but finding its settings can be challenging. I have found many inconsistencies between switching back and forth between the the legacy UI and Fluid UI as far as settings changing.

Also, every time I perform a version upgrade, something breaks.

I have also stumbled across many bugs, leading me to think that the quality control is lacking.

There is a big lack of documentation and feature requests rarely happen.

The OpManager community is very sparse on the ME forums as well.

A simpler backup solution would be nice. Especially one that doesn't require downtime. I had to script my own daily scheduled task which would run the backup script and rename the file by date and dump it into a folder that is backed up to tape. Their ADSelfService Plus product is great with backups and there is obviously a disconnect between teams if they can't share code to make backups easier.

I have used this solution for approximately five years.

Stability issues were rare, but did happen. They were usually remediated quickly by ME OpManager support.

My experience with scaling OpManager is minimal. However, when scaling out a VM environment, I have experienced issues requiring the VM hosts to be rediscovered, VMs removed from OpManager and re-discovered, and in some cases an entire VM host removed and re-added.

Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing, especially since any major changes were outside of normal business hours.

I have used Nagios, Cacti, Zabbix, OpenNMS, and PRTG. I worked for a company which had an instance of OpManager (9.x). It just worked and I fell in love with the workflow. Adding devices was a breeze and the trend data was simple to pull up and analyze, not to mention reporting features.

The initial setup of OpManager is very easy and straightforward. Unlike some competitors, especially on the Linux side, the wizard will guide you through your install and you'll be up and running in minutes. OpManager has a self-contained web server and SQL server that make life easy.

Pricing can be a bit high, but if you take advantage of the expertise of the developers and support like I did, it'll pay for itself. Also, if you have other ManageEngine products, they will provide additional discounts.

I did evaluate Nagios and Cacti (the combination), but being the only Linux guru at the time, no one was really on board with the maintenance and support for the Open Source solutions.

Start out with the latest version and keep the product up-to-date. Most of my issues have stemmed from starting as a 10.x install and slowly upgrading to the latest version.

We use OpManager for the health checkup of our own server's network devices and applications. We use the basic options.

The uptime and monitoring are valuable to us because we need to monitor the uptime of our services, the memory, and the CPUs.

There should be an option to get mobile notifications or SMS mirror notifications for critical issues. That way, when we don't have access to email, we can still receive notifications via our phones.

The setup should be lightweight and not slow. The performance should be improved.

I've been using it for more than eight years.

ManageEngine OpManager is stable.

We have five to six people accessing this solution through the console.

OpManager technical support is good. I would give them a ten out of ten.

Positive

The initial setup is very simple.

The price for ManageEngine OpManager is average.

On a scale from one to ten, I would rate ManageEngine OpManager a nine.

OpManager monitors the uptime and the performance of the network, servers, and applications. Additionally, it monitors the condition of the RAM, the CPU, and memory. It also monitors any inbound applications. We get notifications of any downloads or devices making unauthorized requests. It runs the processes on both sides. If it finds something we get an alert. It will tell us what the problem is and give us directions as to how to fix it.  

Overall the environment is good. You can deploy it in an area of your network to evaluate risk. It can assess any unusual changes in what is going on. It is difficult to prevent IT intrusions. So if you use OpManager, it will make discoveries of unusual behaviors and give you reports. With that information, you can configure the IT to avoid those behaviors and you can avoid the potential issues.  

The only thing I can think of that might be improved is that it is just a heavy software. When we start it up with the archiving software, we sometimes experience some lag. The access on the console is a little bit slow. It might be that we need to improve our configuration to be sure it is correct. If we improve the way we work with it and make it a lighter load on the software, that may be a solution. Performance needs to be our crowning star. This product is little bit slow sometimes.  

If we improve the RAM, then maybe the performance will improve. It could be something that simple.  

We have been using OpManager for between seven and eight years.  

It is stable. That is part of the reason why we are using it for a long time. That is a definite fact.  

This product is used by the IT personnel. So it is the IT manager's domain, I suppose. Other users are not using this. Expanding the user base is not really necessary or likely.  

It may have some limitations in monitoring the network if it is extremely large. We have not experienced this. If there are performance issues the equipment may need an upgrade. This is a load issue and it is not the fault of the application.  

The support for the product is very good. They provided us the link for the product, we started the Windows server, they started the EFT (Electronic File Transfer). When we had downloaded the software, it started itself.  

If any support is required, then they give us the support we need. They respond as declared within our agreement within a four-hour window. I can depend on the response time of the support team.   

The maintenance is not required because hardware maintenance is not what we take care of. If the software reports that anything goes wrong and we not at all to understand the result, then we need to investigate and then fix that. This is our responsibility.  

So my general opinion is that the support is very good. 

In the initial setup, it is very easy to deploy. It supports SMB (Server Message Block) and WMI (Windows Management Instrumentation) protocol. So with SMB and WMI, it can support multiple platforms like Linux and Windows and Cisco devices.  

Considering the pricing, OpManager is actually one of the cheaper solutions in this category. When a new subscription is required for something additional like support and we add the required license, they charge a very little. So the initial cost is low and the add-ons are reasonable.  

In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met.  

I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that.  

They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console.  

There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required.  

If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution.  

On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.  

This solution is being used by Saudi Customs, and there are different classifications of ports. We have land ports, airports, and dry ports. In total, we have almost forty-two remote sites with a semi-centralized data center. We have both on-premises and cloud-based deployments in a distributed system.

The most valuable feature is the network-related reporting. This solution generates daily reports for network statistics, such as router uptime and events. 

The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users.

Having an option to call the help desk, like in other solutions, would be very useful for some problems. It would provide much more help for the end-user, or for those who are less technical.

This solution is not suitable for enterprise-sized deployments, as it sometimes hangs and needs to be restarted.

This solution has issues with connectivity from the client-side.

With respect to technical support, escalation through the levels has to be easier.

This solution is good for a smaller or medium-sized business. In an enterprise environment like ours, which is very big, the solution sometimes hangs and we need to restart. It may have to do with the configuration, I think it may be because of our large number of work stations and servers.

SolarWinds is more stable than this solution. OpManager seems to have more connectivity issues from the client-side.

Scaling this solution is easy. Sometimes, there is an issue where there is a conflict with licenses, but this is resolved with a call to technical support.

In terms of people using this solution, we have approximately twenty users in the data center, and one or two people for each port.

Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok, but they just give a general answer, such as switch something on or restart. Sometimes we need a technical person who can troubleshoot our problems quickly, which requires level one. It can take a lot of time to escalate through the levels. If you have a critical issue then it can be escalated to level one immediately.

Technical support has to be improved because for us to always start at level three, it is wasting our time.

Prior to this solution, we were using SolarWinds. It is a better product than the offering by ManageEngine, and I prefer it.

This product was recommended by our manager so we implemented a POC and found that it can mostly fulfill our requirements. We switched because we are running other ManageEngine products for things like Inventory Management, and the users are familiar with it.

During the initial setup, there are interviews by the Site Engineer. Once the setup is complete, our engineer will take care of the configuration and support. If there are any issues then we have to engage with the Site Engineer.

We handle the deployment on our own and ask for help if we need it.

We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management.

For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection.

I would rate this solution an eight out of ten.