ManageEngine OpManager Reviews

We use OpManager for live monitoring, receiving alerts in real-time, capacity management, and immediate identification of any issues. It automatically raises tickets for the relevant teams to take action. 

We have configured it to cover various areas within our IT department, including applications, networks, databases, and servers.

Overall, all of its features are very useful. The live 3D data center view is impressive. The application manager plugin provides detailed and customizable monitoring options. 

Additionally, the hyper-converged detailed view for servers is a valuable and up-to-date feature.

One thing it could work on is the coloring of the reporting graphs. It uses very fancy, bright colors that don't always represent the data accurately. For example, it may show 100% availability in one criterion, but if the same page uses green somewhere else, it might use red for that 100% availability. It doesn't look good.I mean, certain things should always be green, they can't be red. That way, there's a disconnect from the expected color scheme.

Within the generated reports, there are graphs and columns with data. The colors used are fancy and don't have a specific meaning. They're just used to avoid repeating colors on the same page, so each graph gets a unique color. But in doing so, they neglect the fact that a graph showing good data shouldn't use red color. It can mislead the audience. It can mislead whoever reads the report, especially senior management who quickly glance at the big picture.

I have been working with this solution for three years. We recently upgraded to the latest one.

It is a highly stable solution. I would rate the solution a nine out of ten. 

It's a highly scalable solution. I would rate the scalability an eight out of ten. 

In our organization, we have subscribed for five hundred endpoints. We use it 24/7, round the clock.

Customer service and support have everything. It is quite comprehensive and amazing. 

Positive

We used the SolarWinds suite, which had its own OpManager for monitoring. We also evaluated Splunk and QRadar.

We chose ManageEngine OpManager because of its ease of use and because it had everything we were looking for. It's very user-friendly and requires less time for configurations. It's quite handy.

The initial setup is very easy. I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy. 

We only needed one person who knew the network to work with the deploying engineer. The solution scans the network on its own and starts building up the data for daily operations. It's really quick. The deployment took around three days. 

It does require maintenance. Only one admin is enough for maintenance. 

There is a hundred percent return on investment. 

The pricing is moderate. Considering its capabilities, it's underpriced. So I would rate it as low price, maybe a four out of ten, where one is low and ten is high. 

I would suggest to go for it. Overall, I would rate the solution a ten out of ten. It is easy to use, user-friendly, covers all the technology, and has low-management time. We don't have to keep an eye on it; it has a good automation option, which keeps us informed. It gives very less false positives. Overall, a really great product. 

We use the solution to monitor URLs and online infrastructures.

The solution's most valuable feature is granular monitoring. We can check the status of VMs using it.

They should add more features to URL monitoring. Also, they should include more synthetic features to get real-time insights in case of system downtime. It will help us prevent the issues from occurring further.

We have been using the solution for two years.

The solution is finely stable. I rate its stability as an eight. We do have difficulties updating the certificate. We can only update it with the local account. They should allow every administrator account to update the SSL certificate.

We have eight users of the solution in our organization. It is a scalable solution, and I rate its scalability as an eight.

We have purchased a subscription for the solution's global technical support service. It enables patch updates at regular intervals. For any queries, I reach out to their team through messaging. They immediately respond and suggest essential documentation to fix the errors.

The solution's initial setup is straightforward. We can refer to the guidance document for the process.

The solution's price is reasonable. I rate its pricing as an eight.

It is easy to understand the metrics using the solution compared to SolarWinds.

I rate the solution as a nine.

The primary use is for network infrastructure monitoring, however, there are three editions. There is the professional, there is the enterprise, and there is the OpManager Plus. Personally, I prefer the OpManager Plus since it monitors everything including network routers, switches, servers, virtual machines, virtual machine hosts, storage, and firewalls, and all-in-one solution. I generally prefer OpManager Plus edition.

We like that now we can monitor the entire infrastructure, servers, temperature applications, and house for virtual machines. It's all-encompassing monitoring. We can watch everything that is connected to the network.

It's much simpler to use this solution than the regular version. With the regular version, you have to do an add-on for everything. If you want to monitor a database, you have to buy an add-on for the application. If you want to monitor a firewall, you need a license for firewalls. 

The traffic monitoring and the traffic analysis are great. The monitoring of servers that host services is very important since you can see a problem before it becomes a problem. Monitoring the firewall screen is a good way of preventing breaches. Also, monitoring the storage rather than switching from screen to screen to my monitor the storage has been very useful. I monitor the infrastructure and from one screen, you can see every problem for everything that is connected to your network.

Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay. I don't really have another feature to add.

I've been using the solution for eight to ten years. 

The stability is ten out of ten. The solution never fails. 

OpManager Enterprise has unlimited scalability. OpManager Plus goes to only 1000 devices in the application. So OpManager Enterprise has limitless scalability. OpManager Plus is limited to 1000. 

The setup is straightforward. The only thing that takes time is registering every device that is in the network. For every switch, you need to provide its credentials. For every router, the same. So every device needs to be enrolled in the platform. That takes some manual labor, especially if there are different accounts for each device. You have to enroll them, create the keys, create the credentials, then enroll them.

Installing the solution takes two to three hours. Configuring the solution and implementing every device in a network can take from days to maybe months. It depends on the number of devices and the complexity of the architecture where it is installed.

I'd rate the pricing six out of ten. 

I've seen other networks like Lansweeper and other solutions that provide network monitoring, and the prices are similar.

There can be add-ons involved. Add-ons depends on the license of OpManager. If you have OpManager Plus, you have very few add-ons. If you have OpManager Enterprise, you need an add-on for everything you want to monitor, from database, application, servers, VM host, et cetera.

I'm not sure which version of the solution I'm on. 

It is a good return on investment. It is a workload simplified. You can see everything on the screen. You get reports and secure your network, and also get notified if something is wrong or something might happen.

I'd rate the solution nine out of ten. 

We primarily use the solution to monitor devices. It has the ability to monitor uptime and performance.

The detections, when they work right, are helpful. 

The detections are fine when they work. 

It is not doing a good job of monitoring items such as uptime and performance. 

We get a lot of false alerts.

It needs better reliability. 

I've used the solution for five to six years. 

The customer service is not very good. I find it to be awful. 

There are language barriers, and there are windows of support. You've got to pick when they're available. They're not actually available when you need them.

We've had to redeploy it a couple of times. I was involved in the redeployments due to how bad it was.

It's a bit complex to set up. There are too many customizations that are difficult to get around. 

I'd rate the ease of implementation two out of ten.

We have not witnessed any ROI at this time. 

It is a bit pricey. I'd rate the solution's affordability four out of ten. 

I'm currently looking at other options that might be available as I do not like this particular product.

We are using the current version of the solution. 

I'd advise new users to be prepared to work for results. 

This is not a solution I would recommend. I'd rate the product four out of five overall. 

We use this solution for monitoring across applications, network performance, databases, and operating system performance.

We find the networking aspect of this solution to be the most valuable.

We would like the solution's customize and build functionality to be more user-friendly.

We have been using this solution for a year.

This is a stable product, however, it does tend to experience security vulnerability, particularly within the database module.

We have found this solution to be pretty scalable.

The support for this solution needs to be improved significantly, to the point where we will no longer be using some of the available products because we cannot get the required support for them. 

The frontline support doesn't understand the solution they are working with, and it can take months for an issue to be resolved. 

Neutral

The setup for this solution is fairly challenging; it is easy to download and deploy, but complicated to configure and customize.

We implemented the solution in-house, with support from the vendor technician team.

The licenses for this product depend on the number of devices you want to implement it on within your infrastructure. For example, if we want to monitor applications and IP staff, they will count how many applications we wish to monitor.  The prices are then driven by the category of asset, such as network devices, operating systems, etc.

I would suggest that organizations first understand their needs and requirements, understand what they really wish to monitor, and take some time to test the product before they start to implement it into their environment. If the environment is very complex, or very large then this may not be the right solution.

However, once this product is tailored and organized according to their needs, then it is very stable and reliable.

I would rate this solution a six out of ten.

We are using ManageEngine OpManager to manage our virtual machine and the host machine.

ManageEngine OpManager has given us the ability to monitor real-time performance, and positions of our virtual machines and host machines. It has helped us to minimize the amount of time it took to manage them. We previously had to go one by one to the machines, but through the dashboard of ManageEngine OpManager, we can monitor all machines.

The most valuable feature of ManageEngine OpManager is the management of the virtual machine and the host machine.

ManageEngine OpManager could improve the default dashboards that are available. We are not able to customize them easily and they do not give us the information we need unless we customize them. You need to have the technical knowledge to be able to do it, the customization should be easier.

I have been using ManageEngine OpManager for approximately three years

ManageEngine OpManager is stable.

The scalability of ManageEngine OpManager is good.

There are three people using this solution in my organization.

I have not used the support from ManageEngine OpManager.

We previously were using VMware Workspace ONE but we found the features we needed were easier in ManageEngine OpManager. However, we use find they both have the use cases that they excel in and this is why we use them in parallel, we use both.

ManageEngine OpManager's initial setup is of a medium level of difficulty. I used some tools for the installation and for customization.

I did the implementation myself of ManageEngine OpManager. 

The solution is easy to maintain.

We have a standard license for ManageEngine OpManager. We purchased the license for one year and now we are upgrading it soon.

I rate the license cost of ManageEngine OpManager an eight out of ten.

I would recommend this solution to others.

I rate ManageEngine OpManager an eight out of ten.

I am using ManageEngine OpManager as a managing tool.

The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application.

ManageEngine OpManager can improve by having better updates for critical issues.

I have been using ManageEngine OpManager for approximately one year.

ManageEngine OpManager is a stable solutions.

The scalability of ManageEngine OpManager is good.

We have approximately 250 devices being monitored by this solution.

The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our issue.

I rate the support of ManageEngine OpManager a one out of five.

Negative

The initial setup of ManageEngine OpManager was straightforward. The full implementation process took approximately one week. 

I rate the initial setup of ManageEngine OpManager a four out of five.

We used a partner for the implementation of ManageEngine OpManager. We have two senior engineers that do the maintenance and deployment of the solution. We have five administrators who log in and have different privileges. 

ManageEngine OpManager has a three-tier licensing model.

I would recommend this solution for monitoring.

I rate ManageEngine OpManager an eight out of ten.

We use ManageEngine OpManager to monitor our link status, latency, and errors.

It's a standard monitoring tool. It doesn't have a lot of extra features. It's primarily used for low-level monitoring.

Monitoring is the most valuable feature of this solution. 

There are some concerns with the recording performance of ManageEngine OpManager. It does not offer accurate monitoring when compared to SolarWinds. We have seen endpoint collections lag, there has been some choking with a particular link, and it doesn't record properly.

ManageEngine OpManager should include drill-down features. If for example, we wanted to monitor a particular link closely, it should not be an option, it should available.

We would like link monitoring included. At times we need to monitor those specific links closely.

We have been using ManageEngine OpManager for the last five years.

ManageEngine OpManager is a stable solution.

We have one admin user, who logs in.

We have had several concerns with ManageEngine OpManager's scalability; it consumes a lot of resources.

We did not receive adequate support when we had problems during the installation. They take too much time to get it done.

I would rate them a two out of five.

Neutral

I have also worked with SolarWinds Network Device Monitor. It has been deployed on-premises.

We use SolarWinds Network Device Monitor to closely monitor links, which is not a feature that is available in ManageEngine OpManger.

There are significant differences when compared to SolarWinds. First and foremost, the accuracy will be completely different. When we use SolarWinds, we conduct a lot of proof-of-concept work, and occasionally we require specific data. We'll set up a trial enrollment at that time and collect the data. Which is different in ManageEngine. We can drill down if that particular graph is shown in SolarWinds. We cannot drill down in ManageEngine; instead, a five-minute countdown will begin. It will be correct every five minutes to one hour. If you raise the points, the links will be broken. I have approximately 3,000 links. If I increase that interval to one minute, it will consume more of the VMs.

SolarWinds is faster in terms of performance.

We have had some issues with the initial setup. We struggled to complete the installation.

When compared with SolarWinds, the pricing is a little lower. We chose the same because of the commercial aspect.

In terms of pricing, I would rate it a two out of five. It was expensive.

I would rate ManageEngine OpManager a five out of ten.