Our primary use case of this solution is for monitoring the hardware resources for the servers.
IT Administrator at a retailer with 1,001-5,000 employees
Monitoring alerts enable administrators to be immediately notified and perform the required action
Pros and Cons
- "The most valuable feature is the monitoring alerts. The administrators are immediately notified and can do the required action immediately. This is the feature we value and use the most."
- "The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now."
What is our primary use case?
What is most valuable?
The most valuable feature is the monitoring alerts. The administrators are immediately notified and can do the required action immediately. This is the feature we value and use the most.
What needs improvement?
The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now. I already communicated with them and they are saying that this will be in a future release. The developers are working on it. This feature is really lacking but apart from this, this product is really good.
For how long have I used the solution?
I have been using OpManger for one year.
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ManageEngine OpManager
August 2025

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What do I think about the stability of the solution?
It is stable. It's a very good and stable product. The only thing lacking is storage.
What do I think about the scalability of the solution?
We have around five users using this solution.
How are customer service and support?
Technical support is good. Not excellent but I can say it's good. We are satisfied.
Which solution did I use previously and why did I switch?
We have only used this solution of its kind.
How was the initial setup?
The initial setup is straightforward. It wasn't complex.
What about the implementation team?
We implemented with an integrator. They installed and configured all of the settings.
What other advice do I have?
It's a very good tool and I would definitely recommend it to someone considering it.
I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

System Administrator at Bakhresa Group of companies
Easily monitor many servers from a single console
Pros and Cons
- "It helps us a lot for monitoring our servers in one console, instead of going to individual servers."
- "The licensing for this solution is not straightforward and should be improved."
What is our primary use case?
We use this solution for monitoring our local network and servers. We have on on-premises deployment.
How has it helped my organization?
We wanted a solution to monitor our service, which is why we decided to go with OpManager. It helps us a lot for monitoring our servers in one console, instead of going to individual servers.
What is most valuable?
The most valuable feature of this solution is the server monitoring tool.
What needs improvement?
The licensing for this solution is not straightforward and should be improved.
The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you cannot manage it.
If the storage is part of a device then I would like to be able to monitor it as a single device, rather than two separate devices.
For how long have I used the solution?
We have been using this solution for about one year.
What do I think about the stability of the solution?
In terms of stability, there is no problem.
What do I think about the scalability of the solution?
It is easy to scale, but scalability depends on the number of licenses you buy.
How are customer service and technical support?
I have not dealt with technical support for this solution.
How was the initial setup?
The initial setup of this solution is straightforward.
What about the implementation team?
I deployed this solution myself, which took perhaps half an hour.
What's my experience with pricing, setup cost, and licensing?
The licensing costs depend on the number of devices and accounts that are being monitored by the solution. It is a little bit tricky. For example, if it is monitoring storage then it will count the number of devices that are there. If you exceed the number of devices then it will cost a lot.
Which other solutions did I evaluate?
I evaluated SolarWinds using the trial version, and I found this solution to be easier to deploy and easier to manage. It also requires less processing than SolarWinds.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
ManageEngine OpManager
August 2025

Learn what your peers think about ManageEngine OpManager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Technical Consultant at Saudi Customs
Generates helpful reports in our hybrid environment
Pros and Cons
- "The most valuable feature is the network-related reporting."
- "The dashboard has some limitations and should be more user-friendly."
What is our primary use case?
This solution is being used by Saudi Customs, and there are different classifications of ports. We have land ports, airports, and dry ports. In total, we have almost forty-two remote sites with a semi-centralized data center. We have both on-premises and cloud-based deployments in a distributed system.
What is most valuable?
The most valuable feature is the network-related reporting. This solution generates daily reports for network statistics, such as router uptime and events.
What needs improvement?
The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users.
Having an option to call the help desk, like in other solutions, would be very useful for some problems. It would provide much more help for the end-user, or for those who are less technical.
This solution is not suitable for enterprise-sized deployments, as it sometimes hangs and needs to be restarted.
This solution has issues with connectivity from the client-side.
With respect to technical support, escalation through the levels has to be easier.
For how long have I used the solution?
We have been using this solution for almost two years.
What do I think about the stability of the solution?
This solution is good for a smaller or medium-sized business. In an enterprise environment like ours, which is very big, the solution sometimes hangs and we need to restart. It may have to do with the configuration, I think it may be because of our large number of work stations and servers.
SolarWinds is more stable than this solution. OpManager seems to have more connectivity issues from the client-side.
What do I think about the scalability of the solution?
Scaling this solution is easy. Sometimes, there is an issue where there is a conflict with licenses, but this is resolved with a call to technical support.
In terms of people using this solution, we have approximately twenty users in the data center, and one or two people for each port.
How are customer service and technical support?
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok, but they just give a general answer, such as switch something on or restart. Sometimes we need a technical person who can troubleshoot our problems quickly, which requires level one. It can take a lot of time to escalate through the levels. If you have a critical issue then it can be escalated to level one immediately.
Technical support has to be improved because for us to always start at level three, it is wasting our time.
Which solution did I use previously and why did I switch?
Prior to this solution, we were using SolarWinds. It is a better product than the offering by ManageEngine, and I prefer it.
This product was recommended by our manager so we implemented a POC and found that it can mostly fulfill our requirements. We switched because we are running other ManageEngine products for things like Inventory Management, and the users are familiar with it.
How was the initial setup?
During the initial setup, there are interviews by the Site Engineer. Once the setup is complete, our engineer will take care of the configuration and support. If there are any issues then we have to engage with the Site Engineer.
What about the implementation team?
We handle the deployment on our own and ask for help if we need it.
What other advice do I have?
We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management.
For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Infrastructure Engineer at Union Group
A solution that's very stable, easily scalable, and offers very good technical support
Pros and Cons
- "The solution's most valuable feature is its ability to reach most of our network devices and get the most from them."
- "The initial setup is a bit complicated. It needs a technician who is very aware of the flow and how to officially set up the flow chart, etc."
What is our primary use case?
We primarily use the solution for analysis and network cables.
What is most valuable?
The solution's most valuable feature is its ability to reach most of our network devices and get the most from them.
What needs improvement?
The pricing could be improved.
The solution should offer more options and themes.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution has very good potential for scalability. It's easy. We have about 300 people on the solution right now. We may increase usage in the future, but it depends on if our needs grow or not.
How are customer service and technical support?
Technical support has been very good so far. We're satisfied with them.
How was the initial setup?
The initial setup is a bit complicated. It needs a technician who is very aware of the flow and how to officially set up the flow chart, etc.
What about the implementation team?
We handled the implementation ourselves.
What other advice do I have?
We use the on-premises deployment model.
I would recommend the solution. I'd rate it nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Manager at a financial services firm with 1,001-5,000 employees
The ability to better customize the views helps us target exactly what information gets to the people who need to know it
Pros and Cons
- "Flexibility in the two view dashboard helps viewers and admins get the information they need about the fetwork in a flash."
- "The two views into the system are very good but could be extended to further customization to fit the need of end users in a variety of roles."
What is our primary use case?
We use the product as a network monitoring system. We have ten people who are using the system from the admin and end-user level. The platform is used daily and we are looking at extending it to other areas of the business to do different types of monitoring. We have dashboards that we put up that we leverage off and we want to get more systems incorporated.
How has it helped my organization?
OpManager allows us to customize the views better than previous solutions that we were using. This helps us target exactly what information gets to the people who need to know it.
What is most valuable?
The most valuable feature so far is the net-flow analyzer, which works exceptionally well. We have only just started playing around with the apps monitoring portion, but this seems like it will provide value as well. Beyond that, the ops manager portion, the monitoring in general, and the dashboards are all really excellent. The entire solution is very user-friendly. As the IT Manager, I don't have too much time to go investigate how things are running on the system. This is a solution to that problem.
What needs improvement?
The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the solution with greater flexibility. If we could customize access further and allow people to enhance role-based access, it would keep people focused on their tasks and the specific things they need to know. I think that is the only other thing I would like to see in the system. Now there are only two views: an admin role or a view role. Roles are fixed in the extremes and there is a middle ground that isn't served by either.
When you look at the price of the system, it is exceptional and a real value for money. However, it lacks strong local support. I can't blame the company because it is a new product, but that is one addition that would be very useful.
For how long have I used the solution?
We have been using the product for a year and a half now.
What do I think about the stability of the solution?
The system is quite stable. Since we have had it implemented, I have not had a single day of downtime on the system. Even when it comes to upgrades there was no downtime. These guys do an excellent job of testing enhancements and upgrades, so it is seamless to deploy new versions.
What do I think about the scalability of the solution?
I think the product is extremely scalable. We have actually gone from two thousand nodes up to five thousand nodes and there was no issue in scaling up. We were simultaneously looking at the HA solution at the time and even when upgrading two things at the same time, there was no downtime for the system.
How are customer service and technical support?
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team is exceptionally helpful and they try to go the extra mile. However, I don't think they are as experienced with all the components of the system as the users would hope, so it makes installations a little bit difficult. They do escalate to external teams when it is necessary and warranted and we do get assistance when the local team cannot handle a problem. So from that perspective, I think they do an extremely good job in making sure that we are functional and that we have the contracted level of support. I do not think it is an entirely personal preference to assume that the local vendors would have a bit more knowledge about the products in order to support us properly and efficiently.
Regardless of any and all issues, support normally responds promptly (within a couple of hours). It is simply not desirable that the actual issues can take a few days to get resolved.
Which solution did I use previously and why did I switch?
We previously used the Microsoft SCOM platform. The product was not very easy to configure. It is tedious and you need a lot of experience to get it done. That difficulty was the reason we moved away from it as a solution.
How was the initial setup?
Installation was pretty straightforward. We did get assistance from the team locally assigned to assist us, but the majority of the work was done within our internal IT team.
What about the implementation team?
We did initiate the implementation ourselves but we were, at times, assisted by our assigned team.
What was our ROI?
We had a return on investment almost immediately in that a consistent up-time has been easier to achieve. Alerts come through faster. Our staff has the ability to look at the dashboards and put things in place to make sure we don't have outages of the same sort. Previously on SCOM, it wasn't easy to manage and monitor the system. If you had to understand what an alert meant, it was very difficult. Now, the operator can click on the alert and immediately get details of the problem. Then they can drill down to get a solution very quickly.
What's my experience with pricing, setup cost, and licensing?
As far as cost, it was around six hundred thousand rands ($40,500) for the year, for the renewals. That's the total cost for a four thousand node system including support and maintenance. If there is any additional development required, then that comes at an additional cost. We have not really customized too much. The one change we requested was added to the subsequent release. They built the resolution specifically for us and it didn't cost us anything and went out to all users who may have been experiencing similar issues.
What other advice do I have?
I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and the price differential is significant.
It is a good idea to get both the application monitoring package and the Ops Manager. They compliment each other, so I would suggest buying both.
With regards to the implementation, I would suggest making use of an implementer even though it is an easy system to implement. An implementer will have the experience to do the implementation according to standards and proper architecture. This will save you from errors, speed the implementation, and keep you from wasting time doing things over again. We did the original implementation ourselves and then we had to re-build and do things all over again because we didn't have the knowledge of the package. It did work eventually, but it would have worked much more efficiently if done correctly the first time.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Security Architect at DXC Technology
Device backups are smooth and managed centrally with a nice dashboard
Pros and Cons
- "Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment."
- "Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status."
- "Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available."
What is our primary use case?
For enterprise clients:
- Platform monitoring
- Network device monitoring
- Fault monitoring
- Alerting
- Device configuration backups.
How has it helped my organization?
I have only evaluated OpManager in a lab. I have not implemented it in a real environment.
The product was fairly straightforward as far as setup is concerned. Although, the evaluation software provided did not include ISOs or OVAs. I am not certain whether this is just for the evaluation. This made it slightly more difficult to build a virtualized instance.
Device onboarding is easy, and there is pretty broad support for network and network security devices.
What is most valuable?
- Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment.
- Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status.
What needs improvement?
Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 501-1,000 employees
Alerts, reports, and automation together enable us to quickly troubleshoot
Pros and Cons
- "It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically."
What is our primary use case?
We are using it for network monitoring. We monitor customer networks with it and the performance is extremely good. The distributed network has a lot of features that our customers really appreciate.
How has it helped my organization?
It provides us a way to quickly check any issue that could affect one of our network devices. We have alerts, we have reports, and we have automation. Everything together gives us an extremely fast way to troubleshoot issues that arise.
What is most valuable?
- All the automation capabilities
- Reporting
What needs improvement?
It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It has very good scalability. We can go from 250 devices up to 50,000 or more devices.
How are customer service and technical support?
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the manufacturer, and it is fine.
Which solution did I use previously and why did I switch?
We used a freeware tool but it lacked reports and automation. Once we knew OpManager had these features we went for it.
Our most important criteria when selecting a vendor are that have a tool or program that is mature and stable, with automation and reporting features.
How was the initial setup?
We did the full initial set up and it was very straightforward, there was no specific issue.
Which other solutions did I evaluate?
The other two vendors on our short list were Nagios, which is a great tool, and SolarWinds. The way that SolarWinds does licensing is very confusing and we didn't like it.
What other advice do I have?
It would be a 10 out of 10 if they had artificial intelligence features such that, besides monitoring and sending alerts, it would solve the problems in specific nodes that are causing issues. It would be great if we had that.
Download a testing license and try it for 30 days. It's worthwhile to have the tool in your local environment. Also, try to find a local partner that can help you with the initial set up.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Consultant at a tech services company with 10,001+ employees
Support needs improvement, though it has a rich GUI for infrastructure monitoring
What is most valuable?
- Rich GUI tool to monitor infrastructure.
- Provides all types of monitoring in a single product.
What needs improvement?
Support is very bad. They should improve support and customer relationship.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
Yes.
What do I think about the scalability of the solution?
No issues in tools.
Which solution did I use previously and why did I switch?
It depends on cost, the customer and architect.
How was the initial setup?
It is straightforward.
What's my experience with pricing, setup cost, and licensing?
It is fully depend on customer, on what he wants.
Which other solutions did I evaluate?
Yes, before choosing a product I evaluate it against all requirements.
What other advice do I have?
Before implementation, it is best to clarify all the customer requirements and then choose products accordingly.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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