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IBM Business Automation Workflow Room for Improvement

Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq

From the optimization perspective, this is better than what we have currently with BPM where we are also doing automation. We can move where the cash mechanism and the external cash mechanism are, where we put the cluster to a policy, where the service will be available. Even when service fails, it will be taken within a cluster of seconds, as things are on the optimization solution provided by the BAW.

Other improvements include a couple of reusable artifacts. These were not there with BPM and now BAW provides that.

We've got a list of features that feed from IBM. We get them on a weekly basis in the subscriptions. These are the benefits we are getting from IBM - small snapshots level, how you are going to deploy automation, integrated data set ups. That is a pipeline where you can do automation, the process for operational specifications, where it goes to the end-to-end automation process level.

A lot depends upon the customer. Let's say a customer wants to get a good system where you can crop in and automate the process, that feature was not available in IBM. So we spoke to them and they released the setup for tax availability for BAW. We are working on features based on our requirement specifications.

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SV
Vice President at Mashreq

The UI of the solution is not good. They should work to update the solution and make it better and fresher.

They should consider adding robotics.

There should be a move to integrate the solution with RPA.

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Dy Chief .Engineer at a government with 10,001+ employees

I feel that the features are not user-friendly. For small things, we contact the consultants.

There should be some reporting feature for data access, as well as easy dashboards. 

There are third-party reporting features available, and IBM's own reporting features, but they are much more expensive.

In the next release, they should have a good dashboard.

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Lead Architect at a financial services firm with 1,001-5,000 employees

The setup and installation process could be made easier.

Technical support is in need of improvement.

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PP
Assistant Vice President at a financial services firm with 1,001-5,000 employees

We are having a problem because we want to migrate to the cloud, but it necessitates using the Red Hat OpenShift platform.

Sometimes, we feel like we are not getting the full features of the content management capabilities. We find that some of the small players like NewGen and Documentum are doing a better job at this.

It is difficult to integrate with FileNet. It is already bundled and they are now using automatic integration, but it is lacking in usability.

We want something that is more platform-independent. For example, using the scanner application, we have to use a thick client. Even though we have a content analyzer, in some cases, we first scan with a thick client and then replace it with a thin client.

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AO
Consultant at a engineering company with 11-50 employees

In terms of improvement, it could be less complex. It's quite a complicated software. 

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Find out what your peers are saying about IBM, Apache, Camunda and others in Business Process Management (BPM). Updated: January 2022.
566,121 professionals have used our research since 2012.