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reviewer1622532 - PeerSpot reviewer
BPM Consultant at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Has easy deployment process, but the technical support services need improvement
Pros and Cons
  • "IBM BPM is easy to deploy."
  • "They could provide case studies to investigate and understand the functionality of business processes before development."

What needs improvement?

They could provide case studies to investigate and understand the functionality of business processes before development. Additionally, UI needs enhancement in terms of control features.

For how long have I used the solution?

We have been using IBM BPM for seven years.

What do I think about the stability of the solution?

I rate the platform’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a seven out of ten.

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How are customer service and support?

The technical support team could improve the response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

IBM BPM is easy to deploy. We used the CI/CD method for the product implementation. It enabled automated processes.

What's my experience with pricing, setup cost, and licensing?

The product is expensive considering the hardware and software costs.

Which other solutions did I evaluate?

We are exploring Camunda at the moment. It is inexpensive and easy to deploy on the cloud compared to IBM BPM.

What other advice do I have?

We leverage IBM BPM to streamline various business processes, primarily focusing on ticket management, loan processing for both business and retail banking, and handling processes related to remittance.

The platform helps us optimize the loan approval process for a local bank. Previously, it required manual work. Now, we can use API features for document scanning.

The feature for workflow management has made a significant impact on efficiency. Additionally, the integration of an Operational Decision Manager (ODM) helps us manage risk and scorecard modeling, particularly in retail banking.

The visibility into processes and performance metrics has significantly benefited our organization. With a clear view of processes through Line of Sight (LOS) and powerful analytics, we've been able to optimize and automate various steps, including the cleanup of automation-generated spam processes.

The integration capabilities have been beneficial for us, particularly with the use of IBM Integration Bus (IIB) and SysTrack for system integration. We can design a robust data-driven model for processes like Nessus for vulnerability scanning.

With features like CollabPress integrated into the cloud-based platform, team members can easily collaborate, share insights, and address tasks in real time.

I rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager at PT Permata Anugerah Abadi
Real User
Top 5Leaderboard
Easy to use, good price, easy for developers, easy to install and configure
Pros and Cons
  • "Integration is a big plus for me."
  • "There is room for improvement in the stability."

What is our primary use case?

The use cases include security and network processing for internal purposes.

How has it helped my organization?

It streamlines processes, benefits other projects, and integrates with other solutions.

What is most valuable?

I appreciate its high user capacity and standard compliance. It's also helpful for multi-project deployments, design assessments, and general deployment processes.

Integration is a big plus for me.

What needs improvement?

There is room for improvement in the stability. 

For how long have I used the solution?

I have been using it for ten years. I work with the latest version. 

What do I think about the stability of the solution?

Overall, I would rate the stability an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. We have below 100 end users in our company. 

How are customer service and support?

The customer service and support are good. They are responsive. 

How was the initial setup?

The configuration and installation are easy. The deployment took around one to two days. 

What about the implementation team?

The deployment began with an assessment, followed by requirement confirmation and sign-off by various stakeholders. We deployed it on the cloud and managed the process internally.

We only needed two people for the deployment. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license. 

What other advice do I have?

Overall, I would rate the product an eight out of ten. I would recommend using this solution. 

It is easy to use, good price, is easy for developers, easy to install and configure.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IBM BPM
April 2025
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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Senior BPM Manager at Inspire
Real User
With good integration capabilities and flexible deployment, the tool also provides stability
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "UI is an area with a shortcoming that needs improvement."

What is our primary use case?

The most valuable feature of the solution is IBM Cloud Pak for Business Automation and how it's integrated with case management and the RPA and all these things with flexible deployment.

What needs improvement?

UI is an area with a shortcoming that needs improvement.

For how long have I used the solution?

I have been using IBM BPM for six and a half to seven years. We're currently working on a migration project from IBM BPM Version 8.5.7 to IBM BPM Version 21.0.3. My current company is a platinum partner for IBM.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

It's a very scalable solution. Scalability-wise, I rate the solution a ten out of ten.

In my current environment, the solution has more than 500 users.

How are customer service and support?

I rate the technical support a seven or eight out of ten. Sometimes IBM support takes a long time to respond or responds wrongly on some issues, and there is some fixed practice at their end because of which they take some time to come. Hence, I lean more toward seven.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the setup a seven on a scale of one to ten, where one is difficult, and ten is easy. If you are using the UI to do the installation or setup, the rating would be nine. But if you're using shell commands on AIX or Linux, I think it should be almost two or three since I did the shell commands for the services. It also included some server performance tuning and stuff, like, database connections for BPM databases and all such things. It's not easy.

Since I am working in the banking industry, the tool is deployed on-premises.

The deployment takes around two days since there is a need to prepare a development environment.

One person can do deployment with help from a database person. Some database scripts should be deployed on Oracle or Db2.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a ten. It is an expensive product compared to other tools.

Which other solutions did I evaluate?

I evaluated options like Appian, OpenText AppWorks, and Pega. However, I prefer IBM BPM over other solutions owing to its level of integration and the already existing adapters, and how it is easy to create your files to be connected with IBM BPM.

What other advice do I have?

I rate the overall solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Infrastructure Manager at Dts
Real User
Is easy to configure and set up and is stable, scalable, and user-friendly
Pros and Cons
  • "The initial setup is straightforward and easy. I would give it a nine out of ten."
  • "The analysis reports could be much better."

What is our primary use case?

Our clients use IBM BPM for loan origination and for opening accounts.

What is most valuable?

The most valuable features include the workflow, ease of use, and the ease of configuration. 

What needs improvement?

The analysis reports could be much better.

For how long have I used the solution?

I've been using this solution for a year and a half.

What do I think about the stability of the solution?

IBM BPM's stability has been good so far.

What do I think about the scalability of the solution?

The solution is scalable because the licensing cost is per the number of cores. Our clients are medium-sized companies.

How are customer service and support?

I would rate IBM BPM's technical support at ten on a scale from one to ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and easy. I would give it a nine out of ten.

The deployment can take one to two months depending on the company. We have a deployment team of four people including an engineer, an architect, a technical support person, and a project manager. For maintenance of the solution, we have two staff members.

What's my experience with pricing, setup cost, and licensing?

Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing.

What other advice do I have?

If you're considering IBM BPM, my advice would be to understand your environment so that you know your exact requirements and can get the most benefit from the solution.

I would recommend IBM BPM and rate it at ten on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Prince Mathew - PeerSpot reviewer
General Manager - Information Technology at a real estate/law firm with 1,001-5,000 employees
Real User
Top 10
Simple to set up with a good look and feel and responsive support
Pros and Cons
  • "The solution is stable."
  • "The pricing is a little bit high. It's gone up in cost."

What is our primary use case?

We have taken the BPM route in BAW.

What is most valuable?

I don't know whether we started using all the features or not. There are many.

So far, it works well and we are satisfied with the product. 

It's got a good look and feel as compared to whether it is in a Case Manager or Case Foundation, which was there earlier.

It's simple to set up.

The solution is stable.

Technical support is good.

What needs improvement?

I can only speak from an end-user perspective. I don't know, from the development perspective, what would be improved. From a general improvement perspective, it's probably a little too early to judge as the implementation is still going on.

The pricing is a little bit high. It's gone up in cost.

The response time needs to be better. Every time when you click a link or a button or something, the response could be faster - although, I know it also depends on the network connectivity. However, I've noticed even when we are working on the office network with very good network connectivity, we still feel, a slowness. It could have responded much better or faster.

For how long have I used the solution?

We've been using the solution for seven months. 

What do I think about the stability of the solution?

The stability has been good. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We are in the implementation phase. We have done the basic things which are in place and now we are doing the enhancements. As we are doing the enhancements now, there might be various feasibility checks and so on. Then we would come to know whether the product is feasible to take care of our requirements. Only then, I would be able to comment on scalability.

How are customer service and support?

From IBM, we get good support. There are no issues with that. We are satisfied with the level of support we get. 

Which solution did I use previously and why did I switch?

We used to use IBM's Case Foundation before. From there, we have now moved to the BPM route.

How was the initial setup?

The initial setup was pretty easy. There were not any complications involved in that.

What's my experience with pricing, setup cost, and licensing?

We found the product to be on the higher side. We recently purchased it last year, and, when you purchase the whole product, about ten years back, that was a very reasonable amount. However, now, this time, we see that the amount could have been better - although we still went ahead and bought it. That said, it could have been better.

We pay for the solution annually.

What other advice do I have?

We're a user and a customer. 

We're using something around version 20. I'm not sure of the exact version number.

From a system perspective, once we have something and we keep doing hundreds of enhancements on it, that's where sometimes the user experience might go for a hit in terms of ease. That said, if you are a new user and you have the requirements correctly captured, then starting might be easier. Yes. The tool will start functioning from day one, onwards, in a much better way. 

I'd rate it at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1192461 - PeerSpot reviewer
Senior Techincal Architect at a outsourcing company with 10,001+ employees
Real User
Highly stable, good support, but more flexibility needed
Pros and Cons
  • "IBM BPM is a stable solution."
  • "We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."

What is our primary use case?

IBM BPM is used for integrations. We are an enterprise application integration team. We integrate most of the companies' integrations and business process modeling.

How has it helped my organization?

Our organization has improved by using IBM BPM because our development time has reduced and connectivity improved.

What needs improvement?

We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM.

In a future release, the solution should add more APIs. That's why we moved to  Mule. It should not be a drastic change. What we found out is in the new release, of IBM, it has completely changed. I would like my old features to run on the new server so that I don't have to migrate some of the APIs.

For how long have I used the solution?

I have been using IBM BPM for approximately 15 years.

What do I think about the stability of the solution?

IBM BPM is a stable solution.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

I have used the support from IBM BPM.

I rate the support from IBM BPM a three out of five.

Which solution did I use previously and why did I switch?

I have used Mule previously.

How was the initial setup?

The initial setup of IBM BPM is complex. 

What about the implementation team?

In the initial stages, we have used consultants for the implementation, but as we have had some experience we are using them less.

What other advice do I have?

Stability is one of the most important features of this solution.

I rate IBM BPM a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1622532 - PeerSpot reviewer
BPM Consultant at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Has powerful team management and process performance features
Pros and Cons
  • "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
  • "Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."

What is our primary use case?

We use IBM BPM for marketing. We use a lot of processes on IBM BPM at the bank.

How has it helped my organization?

In my Organization, we have a lot of business cases to bring to the BPM Platform. We bring all most workflow like ATM Operation, Loan process for Business Banking and Retail banking.

What is most valuable?

Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow.

It's a stable solution and can easily be deployed.

What needs improvement?

Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM.

For IBM BPM, we have half a million users with their own processes in IBM BPM. Currently, we have a lot of processes, and we have a lot of custom groups for the onsite user to look at and run on their groups. When we add a lot of users at the same time to a group, the process admin is not enough for this, and we need to use the custom interface to do it. So, there are some issues with scalability.

The cost is higher in comparison to that of Camunda, for example.

For how long have I used the solution?

I've been using IBM BPM for a year.

We are currently on-premises but hope to have a cloud version as well. We have a lot of processes that may need to be run on-premises and on the cloud. We hope to use Amazon AWS for the hybrid cloud services.

What do I think about the stability of the solution?

The stability is good at present.

What do I think about the scalability of the solution?

We have had some issues with scalability. Currently, we have a lot of processes, and we have a lot of custom groups for the onsite user to look at and run on their groups. When we add a lot of users at the same time to a group, the process admin is not enough for this, and we need to use the custom interface to do it.

We currently have about 5000 users and may increase to 6000 to 7000 users next year. The users are member staff and managers.

How are customer service and technical support?

The customer support has been fine with IBM.

Which solution did I use previously and why did I switch?

We have used LinuxONE, but we have a lot of solutions related to IBM. We chose IBM BPM for the sake of consistency.

How was the initial setup?

We didn't have any big issues with the network deployment.

We needed two people for the deployment.

What about the implementation team?

We have in-house and also use some vendors for development. If the rate is level 1 to 10 I think I will rate for 6. 

What's my experience with pricing, setup cost, and licensing?

I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example.

We also pay for support.

Which other solutions did I evaluate?

Before choosing This solution We already create a business case to compare some Enterprise Solution. Have Page, Cammuda, IBM BPM

What other advice do I have?

If you follow good business processes, I think that IBM BPM on-premises is a good choice. It's a good solution, and I would rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1641594 - PeerSpot reviewer
BPM Solution Designer | Consultant at a energy/utilities company with 10,001+ employees
Real User
Ample functionality, effective integration, but lacking documentation
Pros and Cons
  • "IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
  • "There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."

What is our primary use case?

We have encountered different use cases with our clients. For example, in the financial, oil field, and automotive areas, we have used the solution for onboarding applications.

What is most valuable?

IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications. The integration is very good by using the restore service. The UI has improved and it is now a lot better.

What needs improvement?

There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers.

For how long have I used the solution?

I have been using this solution for approximately nine years.

What do I think about the stability of the solution?

The IBM engine is very powerful, it is highly stable.

What do I think about the scalability of the solution?

IBM BPM has been scalable our my experience.

How are customer service and technical support?

The support needs to improve.

How was the initial setup?

The initial setup was complex and can be made simpler by starting with better documentation.

Which other solutions did I evaluate?

I have evaluated Pega and Appian which have come to be major competitors for IBM in the market. IBM BPM site is lacking documentation and that is why customers are going to other solutions.

What other advice do I have?

I would advise those wanting to use IBM BPM to have very experienced consultants at the time of implementation because it is essential to have the infrastructure properly configured. The solution is available on-premise and on the cloud, it is important to follow best practices with the developers, if they are ignored, then the infrastructure and applications will be in trouble. It is important to have good supervision from an architect, without one, IBM BPM will not be as useful as it could be.

I rate IBM BPM a six out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.