Pros and Cons
- "IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
- "There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
What is our primary use case?
We have encountered different use cases with our clients. For example, in the financial, oil field, and automotive areas, we have used the solution for onboarding applications.
What is most valuable?
IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications. The integration is very good by using the restore service. The UI has improved and it is now a lot better.
What needs improvement?
There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers.
For how long have I used the solution?
I have been using this solution for approximately nine years.
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What do I think about the stability of the solution?
The IBM engine is very powerful, it is highly stable.
What do I think about the scalability of the solution?
IBM BPM has been scalable our my experience.
How are customer service and support?
The support needs to improve.
How was the initial setup?
The initial setup was complex and can be made simpler by starting with better documentation.
Which other solutions did I evaluate?
I have evaluated Pega and Appian which have come to be major competitors for IBM in the market. IBM BPM site is lacking documentation and that is why customers are going to other solutions.
What other advice do I have?
I would advise those wanting to use IBM BPM to have very experienced consultants at the time of implementation because it is essential to have the infrastructure properly configured. The solution is available on-premise and on the cloud, it is important to follow best practices with the developers, if they are ignored, then the infrastructure and applications will be in trouble. It is important to have good supervision from an architect, without one, IBM BPM will not be as useful as it could be. I rate IBM BPM a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner