I would say that I like its GUI designer the best. Using it, I have created elegant, user-friendly, and performant end-user graphical interfaces that allow end users to complete their tasks in the most enjoyable and easy way.
BPM Consultant at a computer software company with 51-200 employees
GUI designer feature enables creation of elegant, user-friendly, performant graphical interfaces
Pros and Cons
- "I would say that I like its GUI designer the best."
- "Performance on large scale requirements could also be improved."
What is most valuable?
How has it helped my organization?
We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it.
What needs improvement?
Installation and configuration could be simplified. Performance on large scale requirements could also be improved.
For how long have I used the solution?
Five years.
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What do I think about the stability of the solution?
Not really. Not that I can remember.
What do I think about the scalability of the solution?
No. Scalability is actually a strong point of IBM BPM because it is designed to run on IBM WebSphere which can be scaled up easily if required.
How are customer service and support?
IBM technical support is great. Customers can receive very good support from business partners too.
Which solution did I use previously and why did I switch?
We did have experience with other solutions such as Appian, jBPM, Activiti BPM. We switched to IBM BPM primarily because we had customer demand for that product, and it has been that way since.
How was the initial setup?
Like I said, IBM BPM installation and configuration, migration, and upgrading can be a bit complex because you need to deal with a large set of data that involves databases. And product metadata always needs to be in good shape.
What's my experience with pricing, setup cost, and licensing?
Usually, it's best for customers to start out with the Express edition to understand and see what value the product provides. Then they can upgrade to Advanced if their requirements increase and they know how to use the product properly. Starting out with Express can also help reduce the cost for adopting the product.
Which other solutions did I evaluate?
Yes. Appian, jBPM, Activiti BPM, Camunda, Bonita BPM, Pega BPM.
What other advice do I have?
This product is fully capable of enabling organisations to achieve business process improvement goals. Although, like any software project, IBM BPM can fail if you're not doing it right.
You must have business buy-in before a BPM project can start. A BPM project will be more likely to be successful if executives understand and appreciate the value it can provide.
Also, you need a strong partner to help with the technical stuff; building up a satisfactory IBM BPM solution requires skill.
Disclosure: My company has a business relationship with this vendor other than being a customer. IBM Business Partner.

Infrastructure Architect and SME IBM BPM at a financial services firm with 10,001+ employees
Responsive Portal and Process Federation Server offer unified worklist but dashboards could be better
Pros and Cons
- "Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
- "There is a lot of room for improvement of the dashboards."
What is most valuable?
Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers.
How has it helped my organization?
Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team.
What needs improvement?
There is a lot of room for improvement of the dashboards.
For how long have I used the solution?
Started with v7.5.0 in 2011, but a few months later we updated it to 7.5.1. I have been working with IBM BPM since 2011.
What do I think about the stability of the solution?
Yes, v7.5.1 was the worst. v8.0.3 started to be more stable, but still complex to update. v8.5.6 is more reliable but we faced lot of problems with some development issues.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IBM BPM
August 2025

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865,295 professionals have used our research since 2012.
BPM Architect/ SOA Architect (IBM BPM) Senior Manager with 5,001-10,000 employees
Responsive UI makes implementation easier to adjust on demand
What is most valuable?
UI is amazing for development, and ever since they adopted responsive UI the implementation is easier to adjust on demand.
How has it helped my organization?
BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points.
What needs improvement?
Though I am quite satisfied with the product, and especially the introduction of responsive UI, I still believe that the overall development environment must be desktop based rather web based.
For how long have I used the solution?
Since 2009.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BPM Consultant | IBM BPM Specialist at a tech services company with 10,001+ employees
Improves my organization through simple processes and automation
What is most valuable?
The Process Portal provides access to most heritage capabilities and introduces many new features, such as a mobile-ready user interface, the ability to edit and share saved searches, and support for federated environments.
How has it helped my organization?
Simple processes and automation.
What needs improvement?
Business areas.
For how long have I used the solution?
I have used various versions of this product: v6.2, v7.0, v7.5, v8.5, v8.5.6, and v8.5.7.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Expert BPM Developer/BPM Architect with 5,001-10,000 employees
Saves time in QA team communication and collaboration
What is most valuable?
- Very easy test management
- Good import/export features
- Very good JIRA integration
- Great customer support
- Good report templates, which are very easy to use.
How has it helped my organization?
- Shortened time for test management
- Saved time in QA team communication and collaboration
What needs improvement?
- Import/export of attachments
- Transfer of attachments to/from JIRA
For how long have I used the solution?
Three years.
What do I think about the stability of the solution?
Not at the moment.
What do I think about the scalability of the solution?
Not at the moment.
What other advice do I have?
Currently, I am using the latest cloud version on my current project. On previous projects, I have used in-house solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IBM BPM Senior Developer - Lead Consulant at Capgemini
Helps automate processes, also it easily manages and tracks business processes
Pros and Cons
- "The functionality to design UI to be responsive and can run on multiple devices."
- "Integration with web services, especially in the standard version of the product."
What is most valuable?
- The functionality to design UI to be responsive and can run on multiple devices.
- Exposing of the process components as REST API: This enables consumers to easily integrate and get information on processes and their data.
How has it helped my organization?
Helps automate processes, also it easily manages and tracks the business processes. It has the ability to have a view of the performance on each process so you can identify the possibility of optimisation.
What needs improvement?
Integration with web services, especially in the standard version of the product.
For how long have I used the solution?
More than three years.
What do I think about the stability of the solution?
Yes, on the Process Center (development environment), especially when you have too many developers working on it. Then, it becomes unstable.
What do I think about the scalability of the solution?
Not at the moment. It is quite easily scalable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BPM Consultant at a tech services company with 10,001+ employees
Deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported
Pros and Cons
- "Compliance with the BPMN 2.0 standard."
- "The constant switch between Eclipse and its web versions can be annoying and confusing."
What is most valuable?
- Compliance with the BPMN 2.0 standard
- Great out-of-the-box ECM integration
- Small learning curve
- Superb version control
How has it helped my organization?
It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.
What needs improvement?
The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In general terms, the platform is stable. Though lately, we've had many issues after installing the most recent fixpacks (Cumulative Fix 2017.06). This is something we were not used to.
What do I think about the scalability of the solution?
From a system architecture point of view, the product is quite robust; deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported by the technologies upon which IBM BPM is built.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr BPM Developer
Process Modelling, simulation and optimization, integration make this a good choice
Pros and Cons
- "Process Modelling, simulation and optimization, integration, UI components."
- "User Interface components could be further refined to enhance and extend customizations dictated by end clients."
What is most valuable?
Process Modelling, simulation and optimization, integration, UI components.
How has it helped my organization?
I have had the opportunity to work with various organizations that can be categorized as medium to large scale. Was able to successfully deliver process optimization and system integrations that helped the customer increase their ROI and improve their process performance many times over.
What needs improvement?
User Interface components could be further refined to enhance and extend customizations dictated by end clients.
For how long have I used the solution?
Nine years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Highly scalable, product offer two flavors: Standard and Advanced. Both these versions can be customized to support high-availability, scalable servers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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