IBM BPM Reviews

We use it for human resources and insurance companies, who use it for their recruitment processes. It has been performing well.

Our clients use it for recruitment. There is a big recruitment process for each department. When they recruit somebody, the IBM BPM solution has a work process:

• If he is commercial, rent him a car or a phone.

• If he is only technical, there is a process to have a desk or a laptop.

We use BPM in conjunction with IIB, IBM Integration Process.

• It provides value. 
• Reduces time.
• Simplifies processes.
• Names are correct during the recruitment process.

We need process monitoring. It is somewhat complex to monitor all the processes which work.

Stability is perfect.

Scalability is perfect.

We have not used IBM technical support.

Our clients were previously using Excel sheets for processes. It has changed their whole life as now the processes are all automated.

It is easier than WPS, which used to be the BPM product. IBM BPM is easier to implement, easier to deploy, and easier for the business people in the company to use the processes. 

We implement the solution on behalf of our clients.

Previously, there were human errors when they entered names. Sometimes, when they ordered a laptop for somebody, they ordered it two times because the first time the system did not acknowledge the order under the incorrect name. Then, they did not know it when through and received two laptops. They ended up having to return one of them, and this had a cost. 

This is why the product's ROI is so quick. 

We help our clients select three products, then afterwards we work with them to select a solution. Other than IBM, our clients often choose Bonitasoft, which is an open source product, and TIBCO BPM.

Most important criteria when selecting a vendor:

• A proof of concept
• Our certification of IBM products
• Our added value on these solutions
• Other customers' recommendations.

We use it for eligibility of inbound data, so anything coming from the clients, loading it into our system. We have a product called Peer, and we use the BPM tool within Peer for business monitoring, dashboard for business, so they can monitor the status of the files.

When a file comes in it has to decide whether it has to decrypt the file - some of the files are encrypted - or whether we have to unzip the file, and which platform to send it to - we have multiple platforms. It has some intelligent process built in, so it knows exactly where to send it. And there is a lot of reporting coming out of this product too.

We're not using it with IBM Case Manager or any other IBM automation tool.

There is a lot of visibility now. It used to be a black box, but with BPM business has more visibility into where the process is.

We like the dashboard feature.

The business side says it needs more visibility into the process. Right now it's the basic stuff, that's what they see, but they want to see more features. We are exploring what other possibilities are there. Currently, it shows them where the process is, right on the file, whether the main adjudication system is processing the file or not. But if something fails, they want to see more information, like where exactly it failed, etc.

It has been really stable the last couple of years. Initially we had issues with stability. It was not the product itself, it was the platform we had it on. But it's stable now, I don't see any issues.

We don't use heavy BPM processing with what we have. I know it is more scalable. We recently acquired another company, so we are trying to see if this can be used for all the eligibility stuff, but that is still in the initial analysis phase.

We have definitely seen revenue and income as a result of implementing BPM; it's basically the eligibility, the whole application, that flows through this product called Peer.

We had to use tech support a couple of times, when we had an issue with the application. There are a lot of MQs connecting to the main core adjudication system, and we had failures with those MQs, which was impacting the BPM processes. So we had to engage IBM at that time.

They were definitely helpful. Our SLA is for a tier-one application, so it has to be resolved within an hour. So we engaged IBM.

We worked with IBM for the initial setup.

The most important criteria when selecting a vendor is stability and support.

BPM is an established tool, there shouldn't be any second thoughts about using it. 

I primarily use IBM BPM for the life cycle of the automation process.

IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration.

I've been using IBM BPM for ten years.

IBM BPM's scalability is very high.

IBM BPM's price could be improved.

I would give IBM BPM a rating of eight out of ten.

More than anything, we use IBM BPM to orchestrate processes. We don't have a culture of BPM, so we don't do process modeling and monitoring for improvement. Nonetheless, we get a benefit from the BPM.

Our developers have created some application views. I'm not sure if BPM is meant for application views, but they have done that to model and automate processes.

I am an architect and although I haven't worked with it directly, I am trying to help. The problem seems to be that we don't have the skill set to support it.

This product does the job in terms of executing the workflow. It might be overkill for what we are doing, but we use it to automate some of the backend processes or system processes.

Our developers are complaining that it's too complex to maintain. They are struggling to remodel or maintain existing interfaces and integration. 

I've been through the interfaces but the developers find it difficult to get into the code to maintain it, modify it, and customize it.

We have been using this product for more than 10 years.

We have been looking at implementing Signavio. It looks promising in terms of what we want to do, but we are not sure if it's the right direction to go in.

I would rate this solution a five out of ten.

We evaluated this product for governmental processes automation trials. Although they didn't actually commit to production, in evaluating this product against others based on Microsoft technology like AuraPortal, I can say that this is definitely better in terms of capability. This is especially true in citizen developers. It also has multi-platform support including Linux and Unix, which can't be achieved with the .NET stack.

Integrating with other products is easy for a variety of set APIs.

The use case was in education and we were able to complete a POC within one week without expert knowledge.

This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability.

Evaluating the tool isn't a hard job for the cloud trial. We were able to do our trials on the tool in a very short time and received feedback from different teams within the organization.

Using the standard notations in the diagrams makes it a lot easier when sharing processes across business teams.

Generally, we recommend this tool for any enterprise-grade project.

Web Designer is a valuable feature that is better than the desktop version. The desktop version requires integrations between the workstation and the main engine, whereas, with Web Designer, all of the constraints have been removed. The user experience enables citizen developers and business users to design and review simple business processes. 

Importing and exporting between multiple environments is more difficult with other tools. This is a great feature for productivity.

IBM BPM is one of the leaders without question.

We would like to see this product cloud-native, as the market now is moving to both hybrid cloud and multi-cloud deployments. Being cloud-native helps in moving towards this strategy.

We would like to have more flexibility in distributing the workload across different data centers and different locations.

IBM BPM needs to be containerized and managed by K8s. IBM has a great chance in this, especially after the acquisition of RedHat. Making the BPM cloud-native will give great capabilities.

This is the improvement that should be made to all the current tools as Kubernetes is the defacto standard now.

We have been using IBM BPM for a few months.

We use BPM in order to process the entire data flow between our different applications to enable the data steward to take actions on some of the data quality issues. 

It was implemented last year. We have been in production a couple of months now. We have a team of data stewards who look at different data to determine and enable our master data management within the bank.

We implemented a couple of different workflows targeted towards different actions. For example, we have an MDM, the master data management platform. We have different clients' profiles coming in from different sources. So, sometimes we will get duplicates, and sometimes we get suspect duplicates. We implemented those workflows to trigger different actions, so the data steward can fix the data or take a human action to move the process forward.

IBM BPM is integrated into the master data management platform, so the MDM advanced edition. They are coupled together right now. 

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly.

Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using.

We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it will be some functionality that the current software does not offer, but we are not at this stage yet.

We still have a couple of issues that we are working on right now. Mostly on the configuration side of the tool, and it has been about a month that we have been working to stabilize the platform.

It is not relevant for IBM BPM.

We are in contact with IBM technical support and labs. We deal with external firms, who develop a couple of workflows that we use. We are trying right now to solve the stability issues.

We have a team who worked initially on defining the solutions, getting the business needs, and getting all the technical documentation for it to be implemented. I personally managed the development team to develop these workflows and put them into production.

It was not hard to set up. It was more tweaking and optimization going forward, but the initial setup was not an issue.

With these workflows, there are people like the data steward who work on them, so it is not really initiating new workflows. There were workflows that already existed, but maybe in an old fashioned way.

This tool fits within the data strategy at the bank. It was part of our roadmap that we worked on for the last couple of years. It was at the right time. It was for the right context as you need a sponsorship from the business and from the Chief Data Officer, so all those things came together to move forward with BPM, MDM, and different platforms.

It was a combination of an IBM partner and IBM support. We have an IBM partner, who works with us to develop and implement the tool. We work with IBM support too for the whole configuration and the infrastructure side of it.

It is an automated optimized way to ensure the quality of our data and staying synced to our old platform.

At the bank, we have several tools from IBM, so it came up as part of a bundle/package.

The interesting part is the integration of this tool within other IBM tools. It makes it easier to implement and maintain later on. I would definitely recommend it from this point of view.

I would say that I like its GUI designer the best. Using it, I have created elegant, user-friendly, and performant end-user graphical interfaces that allow end users to complete their tasks in the most enjoyable and easy way.

We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it.

Installation and configuration could be simplified. Performance on large scale requirements could also be improved.

Five years.

Not really. Not that I can remember.

No. Scalability is actually a strong point of IBM BPM because it is designed to run on IBM WebSphere which can be scaled up easily if required.

IBM technical support is great. Customers can receive very good support from business partners too.

We did have experience with other solutions such as Appian, jBPM, Activiti BPM. We switched to IBM BPM primarily because we had customer demand for that product, and it has been that way since.

Like I said, IBM BPM installation and configuration, migration, and upgrading can be a bit complex because you need to deal with a large set of data that involves databases. And product metadata always needs to be in good shape.

Usually, it's best for customers to start out with the Express edition to understand and see what value the product provides. Then they can upgrade to Advanced if their requirements increase and they know how to use the product properly. Starting out with Express can also help reduce the cost for adopting the product.

Yes. Appian, jBPM, Activiti BPM, Camunda, Bonita BPM, Pega BPM.

This product is fully capable of enabling organisations to achieve business process improvement goals. Although, like any software project, IBM BPM can fail if you're not doing it right.

You must have business buy-in before a BPM project can start. A BPM project will be more likely to be successful if executives understand and appreciate the value it can provide.

Also, you need a strong partner to help with the technical stuff; building up a satisfactory IBM BPM solution requires skill.

We use the solution for multiple business processes and its quality of service feature.

The solution's most valuable features are usability and integration with other IBM products.

They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.

They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.

We have been using the solution for four years.

I rate the solution's stability as a seven as we face issues with the snapshots in the processor.

The solution is scalable, as adding many offline and online servers is easy. We have 100-200 customers using the solution.

The solution's initial process is straightforward for professionals. It is complex for basic users.

Our team provides application support and administers the operations for BPM administrator.

The solution is highly-priced.

I compared the solution with Oracle BPM. The solution is better than Oracle as it's very stable and robust. With its help, you can easily develop, publish, and deploy your work.

It is a good solution overall. I rate it as an eight.