Fortinet FortiAuthenticator Reviews

Our primary use case for Fortinet FortiAuthenticator is, first of all, as a two-factor VPN for enhanced access security. We use this product to provide secure access for all of our employees. 

Our other use cases have to do with using FortiAuthenticator for other security projects which includes things like access to some important web applications. 

One of the things I find most valuable in FortiAuthenticator is the detail in the logs. The log features are very good and the detail makes it easier to control what happens in the environment. 

Another valuable feature is that it is an on-premise solution. Because of some regulations, we can not use this particular type of product for security on cloud. We chose FortiAuthenticator because it is an on-premise solution. 

There is nothing that really stands out as something that needs desperately to be added or improved. We are using Fortinet all the time, we know their GUIs, so we can manage well with FortiAuthenticator also. 

The main problem now is not exactly with the product itself. We are using FortiAnalyzers. But when we use that product with FortiAuthenicators, we can not use SQL language to access data from the FortiAnalyzers database. When we use it with FortiGate, we can query the FortiAnalyzers database, but it is not possible to do it directly with the FortiAuthenicators. This integration should be better. 

We have not really faced any problems with stability up until this point. The product has not given us any reason to question the stability. 

We have not needed to use the Fortinet technical support up until now. I do not know about it firsthand. The product is very easy-to-use and someone can easily manage working with it, so we do not need any support. We do have the support contract, but we have not used it at all. 

The initial setup was not complex at all. It is actually very easy. 

I think FortiAuthenticator is more expensive than other products like Cisco Duo. It could be more competitively priced. 

We want to use high-availability in our products, so we need to get a higher grade and more expensive license for that purpose. 

On a scale from one to ten where one is the worst and ten is the best, I would rate Authenticator as about a seven-point-five. If it has to be seven or eight, I would choose eight. 

I have not used many products in that category with our site, but we can do what we want and need to do with that product. 

I use Fortinet FortiAuthenticator to access VPN. Fortinet FortiAuthenticator is an easy-to-use solution.

I would like to see some email options for Fortinet FortiAuthenticator.

I have been using Fortinet FortiAuthenticator for one year.

I rate Fortinet FortiAuthenticator an eight out of ten for stability.

Around 200 users use Fortinet FortiAuthenticator.

I rate Fortinet FortiAuthenticator an eight out of ten for scalability.

Fortinet FortiAuthenticator’s initial setup is simple.

Overall, I rate Fortinet FortiAuthenticator an eight out of ten.

Our company is based in Latin America and we work mainly in areas relating to telecommunications in the banking, retail and public sectors. We are partners with Fortinet. 

The solution is simple to deploy, simple to use, and user-friendly. 

I'd like to see a simplified two-factor authentication process and some additional security around the function of geolocation. If you can't authenticate to protect transactions, and the security is weak, it's a problem. 

If you have the correct architecture, the solution is stable. If there are a large number of users, there are likely to be some stability problems. 

The solution is scalable. 

We're happy with the customer support. 

Positive

The initial setup was straightforward. The solution functions 24/7 so the admin, operation and maintenance need to be in good shape round the clock so we generally have four engineers involved in maintenance. 

I think this is a good solution although there are some things that need to be improved so I rate this product eight out of 10. 

My customers use this solution for accessing banking applications online. 

I'm a reseller. I sell to my customers, and they use whatever I have. I provide Fortinet for my customers.

We work with the latest version of this solution. It is deployed on the Fortinet cloud. We don't do it independently.

There are 3,000 customers using this solution in my company on a daily basis.

FortiAuthenticator has made our operations secure.

The most valuable feature is the OTP on the mobile phone.

The speed of deployment on the cloud could be improved. It took a few days when it should have been just two days.

In the next release, I would like to see compatibility with non-Android and non-Apple platforms.

I have been working with Fortinet FortiAuthenticator for eight years.

It's very stable.

Scalability is fine. You can grow it easily.

Technical support is very quick.

It wasn't difficult to set up. It took two days to deploy this solution and a week to roll out.

The pricing is fair.

I would rate this solution 8 out of 10. 

I would absolutely recommend this solution to others.

The primary use case is internal authentication.

There are multiple areas that are in need of improvement. It is not a mature product.

It is difficult to successfully configure.

I have been using Fortinet FortiAuthenticator for one year.

The is not a very stable product.

This is a scalable product. However, due to multiple challenges in the implementation, I will not be expanding its usage. Rather, I will be changing products.

The support team is pathetic and does not properly understand the solution.

This was the first of this type of solution that we implemented.

The initial setup is not straightforward. Our deployment took almost two months to complete.

We had a system integrator to assist us with the implementation and deployment. The implementation partner does not have sufficient expertise.

One or two engineers can implement it.

We have not seen ROI for this solution.

We pay for licensing on a yearly basis. There are no costs in addition to the standard licensing fees.

Due to problems that I've been having with the implementation, after perhaps two years I will be changing to another product.

This is not a product that I would recommend to others. There are different industry standards that require different expertise, and this product does not much help.

I would rate this solution a three out of ten.

FortiAuthenticator can be useful for network security, resource security, and server security. It is a cloud-based solution.

The most valuable features are the performance and ease of use.

The only way the solution could be improved is if it were cheaper.

I have been using Fortinet Fortiauthenticator for five years. We have 200 users in our organization who use FortiAuthenticator.

The solution is stable.

Fortinet FortiAuthenticator is scalable.

Technical and customer support is okay.

We haven't used a different solution.

Installation was very straightforward and took three days.

We used a team of three people for deployment and maintenance.

The cost of the license could be less expensive. The license is paid on a yearly basis.

I would rate this solution an 8 out of 10. I would recommend Fortinet FortiAuthenticator for those who want to start using it.

Fortinet FortiAuthenticator is being used in our clients' companies. These companies are medium to enterprise level.

The feature that I have found most valuable is the fact that you can utilize your tokens across the whole Fortinet fabric once you have the FortiAuthenticator. You can use FortiAuthenticator to provide two-factor authentication among all your network devices as long as they support the RADIUS protocol. Even for servers, especially Windows OS-based servers.

If you have any products that support RADIUS, you will be able to use the two-factor authentication. You can integrate them with the FortiAuthenticator and you can make use of the 2FA token among all our network devices, not just the Fortinet ones.

So far there hasn't been any major feature that we wished for and didn't find, but I would say in regards to bugs, sometimes we face unexpected issues that delay the implementation a little. However, I believe Fortinet will sort this out soon. Hopefully the solution will be more stable overall.

In terms of what additional features we would like to see in the next release, we would to see support for more of the common operating systems. They already support Windows OS, with the use of an agent installed on the windows machine.

However, we would like to see support for Linux-based operating systems for example. This is a shortcoming that I have faced a few times already.
Also a nice addition would be agents for End-user Machines especially Windows OS & MAC OS. 

We've done quite few deployments of Fortinet FortiAuthenticator over the last one and a half years.

Some bugs that we find we can work around, but usually we open the ticket with Fortinet anyway. This is because sometimes we suspect that we do not have the proper understanding or maybe there is something that we need to get an insight on from the technical support because they have their big databases and can provide us with additional valuable information about our cases. Sometimes we may find a workaround, but if we don't know what happened and why, we open a case anyway to get the full details.

Fortinet support is quite good. Their engineers are experienced and well-trained. Generally speaking, we feel that the technical support is capable and know what they're doing. You don't feel that you're speaking to someone who doesn't understand what the product is, which we face sometimes with other vendors. I would say, generally speaking, we are happy with it.

The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read through the menus, you can find your way around the solution and make it work. A 10 minute surf through the tabs will give you an idea of what you can do and how to do it. Documentations and guides are also available when needed.

This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. 

Generally speaking, Fortinet prices are competitive enough. It depends on the markets, but in our market, the price sensitiveness is high, especially now with the current economic situation after the COVID-19. This became something to take into consideration even more. Price is always important, but after such a situation, it's even more so. Customers became even more sensitive to the prices. So, price is another value point for Fortinet.

If two-factor authentication is needed also for the end-devices, for example a endpoints or servers, I think FortiAuthenticator is not yet the most mature solution. However, if it is great for network devices, then this product is competitive enough price-wise and easy to use. It just works.

On a scale from 1 to 10, I would say Fortinet FortiAuthenticator is an 8.

Our primary use case is two-factor authentication, and we use it for a handful of our clients.

FortiAuthenticator is really good software that integrates very well with Fortinet products.

The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs. We like that it has more one-time costs than the monthly recurring cost per user.

Although two-factor authentication has come a long way, there are a lot of companies that are going further. The reason for this is because people are finding ways to compromise traditional, web-based solutions. I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device. That would be great.

I have had stability issues with FortiAuthenticator.

As long as you purchase the right amount of licensing, it's scalable.

Generally, the technical support is very good. I know some people that work for Fortinet and we haven't had any issues with getting to the right resources when needed.

We have always used Fortinet products.

The initial setup is fairly simple because there's product training available for all of the tools from Fortinet. Our team is fully versed in those products, so it wasn't very difficult.

The licensing fee is less in the long term because it's not a recurring cost.

My advice is that for any solution you want to deploy, you have to ensure that your team is trained so that you can support it. Before FortiAuthenticator goes into play, make sure that your team is trained.

Overall, we are pretty satisfied with FortiAuthenticator.

I would rate this solution a nine out of ten.