Fortinet FortiAuthenticator Reviews

Fortinet FortiAuthenticator is being used in our clients' companies. These companies are medium to enterprise level.

The feature that I have found most valuable is the fact that you can utilize your tokens across the whole Fortinet fabric once you have the FortiAuthenticator. You can use FortiAuthenticator to provide two-factor authentication among all your network devices as long as they support the RADIUS protocol. Even for servers, especially Windows OS-based servers.

If you have any products that support RADIUS, you will be able to use the two-factor authentication. You can integrate them with the FortiAuthenticator and you can make use of the 2FA token among all our network devices, not just the Fortinet ones.

So far there hasn't been any major feature that we wished for and didn't find, but I would say in regards to bugs, sometimes we face unexpected issues that delay the implementation a little. However, I believe Fortinet will sort this out soon. Hopefully the solution will be more stable overall.

In terms of what additional features we would like to see in the next release, we would to see support for more of the common operating systems. They already support Windows OS, with the use of an agent installed on the windows machine.

However, we would like to see support for Linux-based operating systems for example. This is a shortcoming that I have faced a few times already.
Also a nice addition would be agents for End-user Machines especially Windows OS & MAC OS. 

We've done quite few deployments of Fortinet FortiAuthenticator over the last one and a half years.

Some bugs that we find we can work around, but usually we open the ticket with Fortinet anyway. This is because sometimes we suspect that we do not have the proper understanding or maybe there is something that we need to get an insight on from the technical support because they have their big databases and can provide us with additional valuable information about our cases. Sometimes we may find a workaround, but if we don't know what happened and why, we open a case anyway to get the full details.

Fortinet support is quite good. Their engineers are experienced and well-trained. Generally speaking, we feel that the technical support is capable and know what they're doing. You don't feel that you're speaking to someone who doesn't understand what the product is, which we face sometimes with other vendors. I would say, generally speaking, we are happy with it.

The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read through the menus, you can find your way around the solution and make it work. A 10 minute surf through the tabs will give you an idea of what you can do and how to do it. Documentations and guides are also available when needed.

This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. 

Generally speaking, Fortinet prices are competitive enough. It depends on the markets, but in our market, the price sensitiveness is high, especially now with the current economic situation after the COVID-19. This became something to take into consideration even more. Price is always important, but after such a situation, it's even more so. Customers became even more sensitive to the prices. So, price is another value point for Fortinet.

If two-factor authentication is needed also for the end-devices, for example a endpoints or servers, I think FortiAuthenticator is not yet the most mature solution. However, if it is great for network devices, then this product is competitive enough price-wise and easy to use. It just works.

On a scale from 1 to 10, I would say Fortinet FortiAuthenticator is an 8.

Our primary use case is two-factor authentication, and we use it for a handful of our clients.

FortiAuthenticator is really good software that integrates very well with Fortinet products.

The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs. We like that it has more one-time costs than the monthly recurring cost per user.

Although two-factor authentication has come a long way, there are a lot of companies that are going further. The reason for this is because people are finding ways to compromise traditional, web-based solutions. I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device. That would be great.

I have had stability issues with FortiAuthenticator.

As long as you purchase the right amount of licensing, it's scalable.

Generally, the technical support is very good. I know some people that work for Fortinet and we haven't had any issues with getting to the right resources when needed.

We have always used Fortinet products.

The initial setup is fairly simple because there's product training available for all of the tools from Fortinet. Our team is fully versed in those products, so it wasn't very difficult.

The licensing fee is less in the long term because it's not a recurring cost.

My advice is that for any solution you want to deploy, you have to ensure that your team is trained so that you can support it. Before FortiAuthenticator goes into play, make sure that your team is trained.

Overall, we are pretty satisfied with FortiAuthenticator.

I would rate this solution a nine out of ten.

The most valuable aspect of the solution is the security. It's great. 

The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area. 

It's easy to use for us due to the fact that, for each and every user, even a Mac user, we're able to easily retrieve them and add them. The authenticator syncs to my system and brings all the users to me under my firewall. 

For us, the solution works quite well. I can't think of an area where improvements are needed. I haven't worked with it too extensively yet, so it's hard to gauge what's lacking.

The solution could be more automated. It should be able to let me automate a lot of things so that what normally is done as a matter of manual processes can be handled quicker. Slow integrations can be taken up/out if there was more automation.

I've only worked with the solution for five or six months at this point. I haven't worked with it extensively, although I do have an understanding of how it works and what to do, as well as how to configure it.

It's a stable product that integrates well with other products (such as FortiNAC). It's reliable. It doesn't give us any problems. We don't have to worry about bugs or glitches of the system crashing.

The solution is scalable. While we have plans to grow it out and integrate it a bit more with other solutions, we're not at that stage yet.

We are a company of about 200 people. The whole organization uses it at this point. All authentication happens through FortiAuthenticator.

I'm really happy with the technical support. They are responsive and knowledgable.

Before using FortiAuthenticator we were not using anything else. We just were controlling everything from our Fortinet firewall. That was the only equipment which we had at that point in time. Now, we have got FortiAuthenticator.

Going forward we might go for FortiNAC. That might be in the cards for us. However, we're not immediately going to make the switch as it offers access control.

The initial setup wasn't a problem at all. It was handled by certified Fortinet engineers. For that reason, it wasn't complex or difficult.

We had certified Fortinet engineers assist us with the initial implementation. They handled the setup and configurations as well.

We're just end users. We don't have a special relationship with the company.

We're using the latest version of the solution. It might be something around version six.

I would recommend FortiAuthenticator to other organizations.

It is really a good product. Somebody looking for a good security product should go with FortiGate products. New users should explore all the features and see how they can maximize usage.

Overall, I'd rate the solution eight out of ten.

Our primary use case for Fortinet FortiAuthenticator is, first of all, as a two-factor VPN for enhanced access security. We use this product to provide secure access for all of our employees. 

Our other use cases have to do with using FortiAuthenticator for other security projects which includes things like access to some important web applications. 

One of the things I find most valuable in FortiAuthenticator is the detail in the logs. The log features are very good and the detail makes it easier to control what happens in the environment. 

Another valuable feature is that it is an on-premise solution. Because of some regulations, we can not use this particular type of product for security on cloud. We chose FortiAuthenticator because it is an on-premise solution. 

There is nothing that really stands out as something that needs desperately to be added or improved. We are using Fortinet all the time, we know their GUIs, so we can manage well with FortiAuthenticator also. 

The main problem now is not exactly with the product itself. We are using FortiAnalyzers. But when we use that product with FortiAuthenicators, we can not use SQL language to access data from the FortiAnalyzers database. When we use it with FortiGate, we can query the FortiAnalyzers database, but it is not possible to do it directly with the FortiAuthenicators. This integration should be better. 

We have not really faced any problems with stability up until this point. The product has not given us any reason to question the stability. 

We have not needed to use the Fortinet technical support up until now. I do not know about it firsthand. The product is very easy-to-use and someone can easily manage working with it, so we do not need any support. We do have the support contract, but we have not used it at all. 

The initial setup was not complex at all. It is actually very easy. 

I think FortiAuthenticator is more expensive than other products like Cisco Duo. It could be more competitively priced. 

We want to use high-availability in our products, so we need to get a higher grade and more expensive license for that purpose. 

On a scale from one to ten where one is the worst and ten is the best, I would rate Authenticator as about a seven-point-five. If it has to be seven or eight, I would choose eight. 

I have not used many products in that category with our site, but we can do what we want and need to do with that product. 

We use this product for SSL two-factor authentication and FortiToken management.

It does the job I paid for, but the graphical interface could be improved. If we take FortiGate or Fortinet, the graphical user interface is better designed. I think they can work on this.

It would be good to remove the FortiAuthenticator or to combine FortiAuthenticator and Fortinet. That would provide a single platform that can manage network access and user management. It doesn't make sense for me to sell FortiAuthenticator to a customer and then sell them Fortinet as well. I think they should just combine them into one solution.

The solution is stable. I installed it two years ago, but we rarely check the internet for changes. It's really stable. We don't have problems.

I think it's scalable. There are two kinds of appliances: virtual and physical. If you do a good sizing, the physical one can remain with the customer for a long time. The virtual one can be increased as you need. You can pay as you go with them. You purchase a base license and add to it as needed.

I have done an installation at an operator with over 200 users. That is the biggest one I've done.

I don't usually have problems with this solution so I rarely test the support features. I cannot evaluate the support team.

It was straightforward to implement and took one day to deploy.

I would rate this solution as seven out of ten. I know there are other solutions that have a more modern graphical interface and provide better user management functionality. We need to tell the customer to get two solutions instead of doing the job with just one. I think I could give eight or nine to another solution, but FortiAuthenticator should be a seven.

We primarily use the solution for FortiToken multi-factor authentication and as a VPN for login devices, among other cases.

The solution is easy to learn and makes it easy for our users to add FortiToken. It's very easy to integrate if you have other Fortinet devices. 

We have issues with HA (high availability). These should be addressed in future releases.

The solution is very stable. I'd say it's about 97% stable. We haven't experienced any crashes or anything of that nature.

We haven't really tested scalability that much. We have about 200 users and we don't plan to increase usage any time soon.

Technical support used to be much better. Fortinet seems to be downgrading, so everything takes longer to get a response in comparison to the past. When you make a ticket it may take as much as three days before it gets assigned.

The initial setup was very easy.

We handled the implementation ourselves.

The cost is okay. It's moderate to inexpensive.

We use the on-premises deployment model. We're both customers and partners with Fortinet.

I'd rate the solution eight out of ten.

We primarily use the solution to get users.

The solution's most valuable aspect is that it easy to install. The user experience is very good.

I've only been using the solution for one month, so I haven't come across any glaring issues so far.

The hardware aspect of the solution could be improved. We are not really able to understand the hardware capabilities of the device.

The solution is quite stable. They also send out upgrades quite often.

Technical support is okay. There are some people that are quite experienced while others are less so. However, they always give me an answer. If you don't have local support at the regional level you may have to rely on Google a bit. In my experience, however, it's been fine. They are very quick.

I've previously used WatchGuard. Fortinet is better for what is there, even though their prices are quite similar.

The pricing is okay. It could always be less expensive, however.

We use the on-premises deployment model.

I'd rate the solution eight out of ten. We have to compromise between price and functionality. If we had the money, we'd probably go with Palo Alto. However, it's much more expensive. 

The solution is really important to ensure double authentication for the user. For example, if you have an internal messenger and you want to ensure the access externally for users, you can implement the two-factor authentication. Also, for the VPN, you can implement two-factor authentication to avoid any kind of hacks.

If you want some other FortiAuthenticator from one site to another site, you should have requirements, but really if you have authentication and directory or another solution, you should change the password of the authenticator between the solution and the directory and other things. So the transfer of data and other information should be simpler.

In the future, I think h02.exe is very important to authenticate users internally. To economically move the person from vnom to vnom. Also, the ESO to ensure the authentication of users should be a bit more automated.

In my opinion and my experience, I didn't have any problem with the solution, just the requirements for other solutions that we should integrate with it. I think the solution is easily implemented, and, in my opinion, there is no problem with this solution. Just a bit of correction is needed, and that's it.

My impression is that the solution is good and I like it and I would work with it for another project and increase my skill on the solution.

I have worked with them, so I like the technical support of Fortinet. I would give them a good mark.

The initial setup is so easy and there is no problem in the implementation. We can implement it easily in a different kind of infrastructure.

I started working on FortiAuthenticator from last year. I have had a chance to deploy many, many projects on FortiAuthenticator. I deploy 10 next-gen projects on FortiAuthenticator. I deploy many defensive scenarios. Also, I have good experience with large products.

You should make sure to implement the requirements via experts like me, so you can implement the product carefully. In that way, you can use it clearly in a simplified manner.

For FortiAuthentication, it's a good price in comparison to any other competitor. Other products are so expensive, and the features are the same. There might be a bit of difference between the two products, but if you want just double authentication and some other features, I think I recommend the FortiAuthenticator, and it is low cost and has other defenses.

In my opinion, I recommend the solution. You can also use it for other things like h02.exe for authentication of users. Also for ESO. There are five things you can use it for, so I recommend the product. The low cost is very important for any customer.

I would rate this solution eight out of 10.