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reviewer938901 - PeerSpot reviewer
Software Engineer at a computer software company with 10,001+ employees
Real User
A complete package to manage a work environment
Pros and Cons
  • "The most valuable features are the GUI console, stability, and workflow."
  • "I think it's slightly expensive but at the same time it's a good product."

What is most valuable?

The most valuable features are the: 

  • GUI console
  • Stability
  • Workflow

What needs improvement?

I think it's slightly expensive but at the same time, it's a good product. 

For how long have I used the solution?

I have been using Control-M for ten years. 

How are customer service and support?

Their technical support is awesome. They're helpful when you're in a complicated situation. 

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Control-M
June 2025
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What other advice do I have?

I would recommend it. Control-M is the complete package to manage a work environment. 

I would rate Control-M an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy with 11-50 employees
Real User
An easy-to-use solution with good stability and integration capabilities
Pros and Cons
  • "Its compatibility with the new technologies and platforms, like the Google Cloud or Amazon, is the most valuable. Its console allows us to view the duration and execution of a process. It is also very easy to use and easy to implement."
  • "Its operations and infrastructure can be improved."

What is our primary use case?

Many companies are using Control-M in Mexico, two main companies from the retail sector have been using Control-M for around 15 years for all the administration of their processes. 

How has it helped my organization?

It has been helpful in reducing costs and resources.

What is most valuable?

Its compatibility with the new technologies and platforms, like the Google Cloud or Amazon, is the most valuable. Its console allows us to view the duration and execution of a process. It is also very easy to use and easy to implement.

What needs improvement?

Some companies have found Control-M a very costly solution, and they think it’s not worth the investment. My recommendation is that they can evaluate some points like Control-M is a leader in EMA Analysis (similar to Gartner Studio), and see the potential of Control-M and the immediate benefits that it can have to the Business. It’s my understanding that BMC will be releasing Control-M Saas, which will have a new commercial schema, more accessible than the On-Premise schema.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. All our clients are big companies.

How are customer service and technical support?

Their technical support is very good. We need to create tickets, and their response time is good.

How was the initial setup?

Its implementation is pretty fast and easy. The duration depends on the size of the infrastructure. It could be implemented between one to three months.

What other advice do I have?

I would recommend this solution. It has good stability and integration capabilities. It is also easy to use and easy to implement.

I would rate Control-M a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Control-M
June 2025
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy with 11-50 employees
Real User
Very easy implementation, good integration capabilities, and very stable
Pros and Cons
  • "The solution has the power to reduce resources, which is good for business. It is constantly updated to remain compatible with new technologies such as Amazon, Azure, and Google Cloud. It's very easy to take advantage of the compatibilities."
  • "The infrastructure could be improved."
  • "Right now, Control-M is the leader in EMA analysis, which is similar to Gartner. However, clients want to invest in a strong technology, and therefore this product needs to keep up with the high expectations set for it."

What is our primary use case?

We have a lot of projects with many companies, mostly in México.

There are two main companies in the retail sector. The clients use this solution for their process orchestration.

How has it helped my organization?

The solution has the power to reduce resources, which is good for business. It is constantly updated to remain compatible with new technologies such as Amazon, Azure, and Google Cloud. It's very easy to take advantage of the compatibilities.

What is most valuable?

  • The dependencies between multi-platform processes are very good.
  • The capabilities of the solution are great.
  • It offers very good reporting.
  • The product offers very good integration with other solutions.
  • The implementation and adoption are easy.

What needs improvement?

Some companies have found Control-M a very cost solution, and they thing it’s not worth the investment.

My recommendation is that they can evaluate some points like Control-M is a leader in EMA Analysis (similar to Gartner Studio), and see the potential of Control-M and the immediate benefits that it can have to the Business.

It’s my understanding that BMC will be releasing Control-M Saas, which will have a new commercial schema, more accesible than the On-Premise schema.

For how long have I used the solution?

I've used the solution within the last 12 years.

What do I think about the stability of the solution?

The solution is quite stable. It's a reliable product. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, they can do so rather easily.

Typically, our clients are large-scale enterprises.

How are customer service and technical support?

The technical support on offer is very good. It's from BMC. The customers can
open a ticket and be sure that they will have excellent technical support. We're
satisfied with the level of service provided.

How was the initial setup?

The initial setup isn't too difficult. It's quite straightforward. We haven't had issues with the implementations that We have done with our clients. The implementation is pretty fast. It depends on the size of the infrastructure, however, it could be implemented between one to three months. It happens very fast if you compare it to other solutions.

What about the implementation team?

A certified software consultant will help with the implementation process.

What's my experience with pricing, setup cost, and licensing?

The solution offers good value for money.

What other advice do I have?

We're BMC partners. We have a business relationship with the solution. While we typically handle on-premises deployments, we also deal with the cloud.

I would recommend the solution. My recommendation is based on the stability, the constant evolution, and the capabilities of the integration with other software. The implementation is easy. It's easy to use and easy to implement then it's worth the expenditure.

Overall, I would rate the solution ten out of ten. We've been very happy with it.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: MSR Consulting - We're partner form BMC
PeerSpot user
Software Consultant at a consultancy with 11-50 employees
Reseller
Easy to scale, easy to use, and perfect support
Pros and Cons
  • "It is very easy to use. The HA feature is also very good."
  • "Its installation can be better. Currently, we have to install it manually. The file transfer feature can also be improved. It is not very easy to transfer a file from business to business. In terms of new features, they can include new technologies. It can have API integration."

What is our primary use case?

We are a reseller. Our clients are from banks, retail, and pharmacy industries. We deploy versions 6, 7, 9, and 10 of this solution.

What is most valuable?

It is very easy to use. The HA feature is also very good.

What needs improvement?

Its installation can be better. Currently, we have to install it manually. The file transfer feature can also be improved. It is not very easy to transfer a file from business to business. 

In terms of new features, they can include new technologies. It can have API integration.

For how long have I used the solution?

I have been using this solution for 11 years.

What do I think about the stability of the solution?

It is stable. There are no glitches. It has been working well from the start.

What do I think about the scalability of the solution?

Its scalability is good. It is easy to scale. Our clients are medium and big enterprises.

How are customer service and technical support?

They are perfect. I would rate them a ten out of ten.

How was the initial setup?

The initial setup was easy. The deployment took two weeks.

What other advice do I have?

I would recommend this solution. I would rate Control-M a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Sr. Automation Engineer at a computer software company with 1,001-5,000 employees
Real User
Increases efficiency, helps maintain compliance, and the Automation API is very helpful
Pros and Cons
  • "The Automation API has opened up a world of possibilities for us, including the ability to create workflows on-demand using traditional DevOps tools."
  • "The next major release needs to focus on the lightweight web client."

What is our primary use case?

We use this solution for automating workloads across traditional data centers, the cloud, SaaS offerings, and various other Enterprise software packages.

It is allowing developers and product owners to create complex workflows that may encompass several different products or technologies and have it all visible, monitored, and managed from one place.

How has it helped my organization?

The Single pane of glass view has helped us to see the big picture.

The auditing and archiving capabilities have helped us maintain compliance and provide for a single place to look for errors, check historical runs, etc.

We have increased efficiency by reducing the number of people needed to watch and react to processing.

The simplified integrations and scheduling across various products was a big win to reduce silos.

The Automation API has opened up a world of possibilities for us, including the ability to create workflows on-demand using traditional DevOps tools.

What is most valuable?

The most valuable feature is the Automation API - Jobs as Code. This is the future of workload automation. It brings Control-M into the DevOps sphere, and they are focusing a lot of effort with monthly releases of this product.

What needs improvement?

The Web interface is coming along but still has some missing pieces. Today, you must still rely on the full GUI client to do everything you need. The next major release needs to focus on the lightweight web client.

I'd also like to see more out of the box support for Docker, etc.

For how long have I used the solution?

We have been using this solution for more than sixteen years.

What do I think about the stability of the solution?

This solution is highly stable with a good customer support team.

What do I think about the scalability of the solution?

This solution is highly scalable.  We can run one job or a million jobs, with ease. We've never had an issue.

How are customer service and technical support?

Technical support for this solution is top-notch. Many of the folks that I email have been there for years! That says a lot.

Which solution did I use previously and why did I switch?

Prior to using this product, we used homemade solutions and we outgrew them.

How was the initial setup?

The initial setup of this solution is straightforward, but for new users, I would recommend engaging a third party to help you set up and learn the ropes.

What about the implementation team?

We used a vendor team to assist with the deployment.

What was our ROI?

Over the years we've saved countless man YEARS. We have also avoided having to buy additional products for scheduling and integration. The list really does go on and on.

What's my experience with pricing, setup cost, and licensing?

Pricing can be steep, but you get what you pay for. If you are just concerned about cost, you are going to miss the big picture because Control-M has features that are light years ahead of the competition. Don't save a nickel to spend $20.

Which other solutions did I evaluate?

Before choosing this product we looked at Computer Associates (CA Technologies) and Tivoli.

Control-M is light years ahead of any competitor we have looked at.

What other advice do I have?

You can try it without buying it. I would suggest checking out the workbench at: https://jobsascode.io

This is a free version of the Control-M package that is perfect to take for a spin.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ITManageeb44 - PeerSpot reviewer
IT Manager at a wholesaler/distributor with 201-500 employees
Real User
It helps us keep track of our help desk tickets but it is not very user-friendly
Pros and Cons
  • "I find it very helpful to be able to keep track of all our help desk tickets."
  • "There's a lot of room for improvement and I think it can be more user-friendly."

What is our primary use case?

Our primary use case of this solution is to keep track of our help desk tickets.

How has it helped my organization?

The solution helps us to make sure that help desk tickets don't go unnoticed.

What is most valuable?

I find it very helpful to be able to keep track of all our help desk tickets.

What do I think about the stability of the solution?

We don't use the program that much, so it is stable enough for us.

What do I think about the scalability of the solution?

I don't think the solution is very scalable. The version we're currently using is discontinued and I haven't upgraded yet. We don't plan to upgrade soon, because we're working on our other back-office software that's more for our business.

How are customer service and technical support?

The technical support is okay, because it's an end of life product.

Which solution did I use previously and why did I switch?

The biggest reason for upgrading what we currently have, is the workforce becoming more mobile and we need to give users easier access to submit help desk tickets. That is why we are looking for a solution that can offer this feature.

How was the initial setup?

We used a consultant for the deployment and the initial setup was pretty straightforward and easy.

What was our ROI?

We haven't seen a ROI yet.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are around $3000 a year. 

What other advice do I have?

My rating for this solution is five out of ten. It's not bad, but it's not good either. There's a lot of room for improvement and I think it can be more user-friendly. In the next version I would like to see something with integrated mobile device management so that I can keep track of software and devices, having it all in one software for our help desk. I think it would be very useful.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Application Automation Deveoper at iPSL
Real User
Easy to use, integrates well, and provides visibility that is invaluable
Pros and Cons
  • "Most of our tasks also deal with databases, and Control-M's purpose-built module for the databases comes in very handy when handling database components."
  • "A developer sandbox could be very helpful to try out new features or experience them."

What is our primary use case?

We use this solution for enterprise workload automation in the financial industry. We schedule and monitor hundreds of business-critical processes.

We also leverage the Managed File Transfer capabilities of Control-M to handle our file transfers securely & efficiently. Most of our tasks also deal with databases, and Control-M's purpose-built module for the databases comes in very handy when handling database components. It adds value with its capability to execute tasks natively and bring more information to the output.

The BIM feature is used to monitor the important set of jobs as a service and to proactively alert operations when it sees that some jobs in the critical path are failed or delayed. This helps a lot in maintaining our SLAs efficiently.

How has it helped my organization?

Control-M, with its huge integration capabilities, brought most of our scheduling activities under one roof. This adds to ease of use and support. To top that, the visibility it adds to the otherwise hidden information is very useful. In fact, invaluable.

Although we do not use tens of additional plugins available, we can see how they can be valuable to other companies.

BMC has now started concentrating more on APIs, which is a welcome move. This enables us to develop 'job as code'. This supports our efforts to adapt to a Continuous Integration/Continuous Delivery model. We hope that they make it one hundred percent compatible as early as possible.

What is most valuable?

Integration capabilities, plugins, support communities, visibility, MFT, Reports, APIs. As mentioned earlier, all these features mean that we don't need to use multiple solutions to do the task. It also makes things a lot easier that way.

MFT changed the way we manage our file transfers. On top of that, all of it is directly visible in the same GUI. All the statistics can be viewed at the click of a button. Although a bit flaky sometimes, it is very helpful.

Experts in the communities need a special mention here. There's a huge number of people who spend their valuable time helping each other, solving others problems. Although the actual BMC support can be slow in response sometimes, the expertise & the helpful nature of people in the BMC Community for Control-M more than make up for it.

What needs improvement?

MFT needs some more polishing. We ran into problems a few times & struggled to get them sorted in time. But, BMC gave their full support to us at such times.

APIs are not there one hundred percent yet, but BMC just adopted a monthly release mechanism for APIs. I can see that they are on it full time.

Inbuilt integration with Connect Direct could be helpful. A developer sandbox could be very helpful to try out new features or experience them.

Application Integrator can be helpful, although I don't see many templates being built by BMC experts. The hub that is available is mostly user-dependent.

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

It's stable ninety-nine percent of the time. Even the other one percent could be because of the funky underlying infrastructure/network setup.

What do I think about the scalability of the solution?

Our job footprint is very low, so we never faced any scalability issues. From the documentation, it is my understanding that virtually, there is no limit to its scalability.

How are customer service and technical support?

It can be slow at times, but you eventually come to an understanding that as long as you provide all of the information they 'might' need as early as possible, there are better chances that you get your answers 'sooner'.

Which solution did I use previously and why did I switch?

I had used Cron scheduler for a short time, but it can be considered almost zero experience. My understanding is that BMC Control-M is years ahead in terms of usability & visibility.

How was the initial setup?

The initial setup of this solution is very straight forward. BMCs AMIGO program is there to walk you through the process.

It gets a bit technical when you need to setup MFTs, but at the same time, it's not rocket science either.

What about the implementation team?

We performed the deployment in-house with help from BMCs AMIGO program.

What's my experience with pricing, setup cost, and licensing?

Pricing is a tricky area that I don't have much experience in. I can see it getting even trickier with more companies moving to a cloud-based infrastructure.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.

What other advice do I have?

I like this solution, and my advice is to go for it :)

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Control-M Tech Lead at iPSL
Real User
Provides valuable automation and file transfer capabilities that are critical for us
Pros and Cons
  • "BIM is a good tool to monitor SLAs, and being a financial organization, this is a very good feature for us."
  • "The Control-M API does not support SQL database-type jobs, where a job has been configured to use the SQL catalog to locate SSIS."

What is our primary use case?

We use this solution to automate batch processing, create automated workflows to support various applications, and integrate various endpoints in the workflow to support business processes.

File transfer between our company and partner is critical for us. MFT has provided this solution and we are now using MFT for internal and external file transfers.

How has it helped my organization?

With version 9.0.18, which included new features, it has increased the usage of Control-M.

Introduction of Control-M-managed file transfer has increased usage in our organization. BIM is a good tool to monitor SLAs, and being a financial organization, this is a very good feature for us.

What is most valuable?

The most valuable feature is the Autoedit variable resolution in planning. This feature allows developers to better understand the schedule, and allow them to correct any potential issues in advance.

The MFT dashboard is also a useful tool to track all file transfers. It provides detailed information about both source and destination.

What needs improvement?

Control-M MFT and Control-M API both need improvement.

The Control-M MFT has to support checksums for FTP transfer between our own Control-M agents.

The Control-M API does not support SQL database-type jobs, where a job has been configured to use the SQL catalog to locate SSIS.

BIM needs further improvement to include any dynamic-type jobs with the workflow.

The support and bug fix timeline need improvement.

For how long have I used the solution?

We have been using this solution since 2011.

How are customer service and technical support?

Technical support for this solution needs to be improved.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.