Try our new research platform with insights from 80,000+ expert users
reviewer1630944 - PeerSpot reviewer
IT Operations Specialist with 1,001-5,000 employees
Real User
Helps us achieve faster issue resolution by letting us see the exact issue using error details
Pros and Cons
  • "We are using Control-M for day-to-day operations only. It is helpful for us in our day-to-day operations. It is a key in our financial sector. We are automating via Control-M in our treasury operations, including any evening updates. Control-M makes things easier and faster by helping our treasury operations go without any interruptions."

    What is our primary use case?

    We are using Control-M for workload automation modules for day-to-day operations. We can click for visibility. After getting the information, we can minimize the workload, e.g., if I'm not available today, then I can automate the rescheduling for my operations. If some issues happen, like troubleshooting problems, Control-M identifies the exact error. So, it helps me quickly get into that area and troubleshoot the part.

    With this version, we migrated from AFT to MFT jobs to help with SFTP connections. Before this version, AFT modeling was there. But, to utilize it, we would have to use a third-party system or software. When I moved to MFT modules, I didn't need third-party stuff so I could easily get clearance from the compliance team.

    We are using the web-based version where we give individual users individual accounts.

    How has it helped my organization?

    We are using Control-M for day-to-day operations only. It is helpful for us in our day-to-day operations. It is a key in our financial sector. We are automating via Control-M in our treasury operations, including any evening updates. Control-M makes things easier and faster by helping our treasury operations go without any interruptions.

    50% to 60% of our jobs are automated, like the scheduling part, and don't need manual intervention. The operator will monitor our jobs from that. This also minimizes manpower for updates, and we have already seen improvements in our manpower.

    We have automated critical processes with Control-M, like SWIFT, which is a worldwide transfer application. We also use it for everyday backups. 

    Control-M helps us achieve faster issue resolution. It lets us see the exact issue by providing error details. For example, one of our applications got stuck recently. We didn't know why it was stuck. When we went to Control-M, it said, "The Java memory is full." When the operator sees this issue, they can immediately call the system administrator to kill the process. This reduces time to resolution because it avoids escalation and contacting people unnecessarily.

    If we make drastic changes to the environment, then we can see these changes end-to-end in Control-M. 

    What is most valuable?

    We use Control-M’s Role-Based Administration feature. it empowers decentralized product teams to manage their own application workflow orchestration environments with full autonomy. This feature is mostly under the compliance team. The feature is important, because without it, the day-to-day operations of the bank would not run. It is managing all our on-premises jobs, like application cleanups. We are doing everything via Control-M.

    The use of Role-Based Administration definitely eliminates the need to submit tickets or requests to the Control-M administrator. The integration part of the Role-Based Administration has become very easy for us. We can integrate directly with Active Directory. This makes it easier for us to do things.

    The MFT jobs are a valuable feature for us.

    Control-M provides us with a unified view, where we can easily define, orchestrate, and monitor all our application workflows and data pipelines. It centralizes things and does automatic job scheduling.

    We use Control-M to integrate file transfers within our application workflows. Nowadays, we depend on this feature for all our applications file transfers. This feature is helpful when you need to manage complicated documents or other files.

    For how long have I used the solution?

    We have been using this product for more than seven years.

    Buyer's Guide
    Control-M
    June 2025
    Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
    859,579 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I haven't seen any issues as of now.

    One or two guys are enough for each shift. Daily, there are three or four guys who maintain it.

    What do I think about the scalability of the solution?

    Scalability depends on the cost. Expanding can be very costly.

    Whenever new things come in, we request them to be moved to this solution.

    How are customer service and support?

    We only use our partner's support.

    How was the initial setup?

    The initial setup is straightforward. It is relatively easy to upgrade the tool.

    We moved everything, including the database. Now, it is the heart of our operations.

    What about the implementation team?

    We have a partner company. However, we are managing it 90% of the time. 

    Our experience with the partner company has been very good. They are very experienced with the solution.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the hardware is high. Because you need to license each job, it is costly.

    Which other solutions did I evaluate?

    We use other tools to streamline our data and analytics projects.

    What other advice do I have?

    For the past two year, we have blocked mobile access per our cybersecurity guidelines.

    I would rate this solution as eight out of 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer2507619 - PeerSpot reviewer
    Engineer at a tech services company with 11-50 employees
    Real User
    Top 5
    Provides a centralized platform for monitoring and managing workflows
    Pros and Cons
    • "The product has enhanced the interface with a clear visual display of data and process batches, showing the completion status of workflows."
    • "They could enhance the product's data flow, job processing speed, and efficiency."

    What is our primary use case?

    We use the product as our primary application tool for workload automation. It helps monitor and manage client domains in terms of configuration daily.

    How has it helped my organization?

    The product has enhanced the interface with a clear visual display of data and process batches, showing the completion status of workflows. It makes it easier to understand our organization's progress at a glance.

    The platform integrates with Jenkins, Ansible, Docker, and Kubernetes. It can schedule and manage container workflows.

    Integrating new solutions into the DevOps toolchain with the right approach and resources is straightforward. However, sometimes it can be complex.

    It offers excellent visibility and management capabilities. It provides a centralized platform for monitoring and managing workflows and job scheduling. It supports various scheduling options, including time-based, event-based, and condition-based scheduling, allowing users to automate complex workflows efficiently.

    It has simplified the process by streamlining the data workflow. It facilitates data extraction from sources, transforms it as needed, and loads it into the destination database. This comprehensive support for data extraction, transformation, and loading (ETL).

    It is highly effective for building, scheduling, managing, and monitoring production workflows. For instance, it allows us to set up ETL processes to run at specific times, such as daily at midnight or in the morning. This precise scheduling ensures that all dependencies are met and tasks are executed in the correct sequence. For example, the transformation job is scheduled to start after the extraction job has been completed.

    Operational efficiency is crucial as it reduces processing time. Faster data flow means job workflows are completed more quickly, reducing processing time. It is essential for meeting tight deadlines and maintaining smooth operations.

    While numerous scheduling solutions are available, BMC's Control-M is highly effective for managing and orchestrating workflows across an enterprise.

    What is most valuable?

    The platform's best features are the monitoring capabilities. It is essential for tracking activities and ensuring jobs run smoothly. Additionally, the scheduling capability excels in building, scheduling, managing, and monitoring production workflows. These features are critical to our organization's operations and efficiency.

    What needs improvement?

    They could enhance the product's data flow, job processing speed, and efficiency.

    Additionally, improvements are needed in real-time monitoring and alerts. Developing more robust real-time analytics capabilities to monitor and report the performance status of DevOps workflows would be beneficial.

    For how long have I used the solution?

    I have been using Control-M for one and a half years.

    What do I think about the stability of the solution?

    It is a stable product. I rate the stability a nine.

    What do I think about the scalability of the solution?

    Our organization has a team of 50 executives who use the product.

    It is scalable. I rate the scalability a nine.

    How are customer service and support?

    BMC's service team significantly supported the development of our migration plan for the Standard AutoCorrelation Controller (SGP). Their assistance involved several key steps. First, they helped us identify and map out the different requirements and dependencies, including how SGP jobs interact with one another and their integration within Control-M. The migration plan included phases for testing, fallback strategies, and execution. Post-migration validation was crucial to ensure that all SGP jobs were successfully migrated and were functioning correctly in the new environment.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is easy. The deployment takes two months and involves a team of 50 executives.

    What was our ROI?

    The platform has helped us save 30% of operations time.

    What's my experience with pricing, setup cost, and licensing?

    The product price is reasonable. I rate the pricing an eight.

    What other advice do I have?

    I rate the product a nine out of ten.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Control-M
    June 2025
    Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
    859,579 professionals have used our research since 2012.
    Actimize Implementor and Developer at a tech services company with 10,001+ employees
    Real User
    Easy to use with many helpful features
    Pros and Cons
    • "As soon as you have an issue, a ticket is created and the tech support is quite responsive."
    • "An issue we have run into in our lower environments is that Control-M can log you out frequently."

    What is our primary use case?

    Our primary use case for Control-M is to order the jobs we have, like database entries and processes that need to be run in Unix or any other environment. With Control-M, we can run a set of flows at a specific time, like maybe on the fourth of every month or every second Sunday of the month.

    What is most valuable?

    The Control-M feature I find the most valuable is the ability to configure a lot compared to a contract. 

    What needs improvement?

    An issue we have run into in our lower environments is that Control-M can log you out frequently. This happens when you have a lot of applications running. Maybe it's just a configuration issue, but this is a pain point that would be good to look into. 

    For how long have I used the solution?

    I have been using Control-M for a couple of years now. 

    What do I think about the stability of the solution?

    Control-M is a stable and reliable solution. 

    What do I think about the scalability of the solution?

    I have not seen any issues with Control-M in our production environment. However, in the lower environment, we can see frequent log-outs. That could be an issue with how much they have allocated. 

    In our organization, the development team uses it, as does the bank team. They monitor it. If a job fails, for example, Control-M sends out a notification and the team can take a look at what happened in the logs. They can do it on the fly instead of dealing with the issue later on. 

    How are customer service and support?

    As soon as you have an issue, a ticket is created and the tech support is quite responsive. 

    How was the initial setup?

    I did not set up Control-M in my organization, but the setup is straightforward. You just log in with your credentials and everything is already setup for you. You can access things in line with whatever authorization you have. 

    What other advice do I have?

    I would recommend this solution because of the ease of use. To work with it, you do need to understand it and know how to configure it. But, once you do, you can take advantage of many features that are helpful. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    AWS Certified Solution Architect at a tech services company with 5,001-10,000 employees
    Real User
    Good scheduling, management, and monitoring, but has old architecture and high cost
    Pros and Cons
    • "The scheduling and management were really good. Monitoring was also better. It had a good visual presentation. It showed me charts and all such things. It was really good on that side."
    • "Its architecture is old. AutoSys gives more flexibility."

    What is our primary use case?

    We're not using it currently. We just did a PoC on it. We developed two or three use cases, and based on that, I had implemented the PoC.

    For our use case, we wanted to schedule a job that will get data from the auditor and put it into Mongo. For that, we needed to do some calculations, and there was a whole workflow behind it.

    What is most valuable?

    The scheduling and management were really good. Monitoring was also better. It had a good visual presentation. It showed me charts and all such things. It was really good on that side.

    It provided a unified view to easily define, orchestrate, and monitor all of our application workflows and data pipelines. We didn't have to go inside the box to find out what was happening behind the scenes. All that was easily showing up on the UI, which was a good part of it.

    We used it for data transfer within our application workflows. It was very fast and secured.

    What needs improvement?

    Its cost should be improved. It is more expensive than other solutions.

    Its architecture is old. AutoSys gives more flexibility.

    For how long have I used the solution?

    I just started learning it. I saw the demo and started playing around with it.

    What do I think about the stability of the solution?

    It has old architecture, so it is sustainable.

    What do I think about the scalability of the solution?

    Its scalability is fast.

    How are customer service and technical support?

    I didn't use their technical support. 

    Which solution did I use previously and why did I switch?

    Currently, we have a manual process. We don't have an automated process.

    How was the initial setup?

    Its setup was straightforward. It was easy for us to host it up because it is a service, and we just hosted it up in the cloud, and it was there.

    Its deployment was very fast. It took less than a day. I had to run some commands. I went through the documentation on BMC's website, and it was good.

    What's my experience with pricing, setup cost, and licensing?

    Its cost is a little bit higher than other solutions such as AutoSys or DAC. For the demo, there were some plans, such as a start plan, scale plan, etc. Pricing was based on the plan.

    Which other solutions did I evaluate?

    We are also evaluating AutoSys and DAC. We have used Control-M only for PoC. We haven't decided whether we are going ahead with it or not. Its pricing is high, and its architecture is old. For our use cases, the architecture was a little bit older as compared to others. AutoSys gives more flexibility. 

    What other advice do I have?

    Control-M's streamlining of our data and analytics projects didn't affect the rate at which we received actionable insights. The rate was okay, and I didn't see a drastic data speed change, but it was reliable.

    I used its centralized connection profiles feature that enables you to store all connection profiles in a central database, but it was not really important for me. We already had a custom profile or custom configuration in our services for handling the connection. We were already doing that on our end. If we were not doing that on our end, the use of centralized connection profiles would be helpful for lowering the total cost of ownership.

    I would rate Control-M a six out of 10. We only used it for PoC. We have not decided anything yet.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Presales- BMC Software at TechAccess
    Consultant
    An intuitive, stable, and easy-to-use solution that provides insights and has a single window for defining workflows
    Pros and Cons
    • "It has multiple features. You can plan your execution in Control-M. It provides one single window where you can define workflows regardless of geographic boundaries and platforms. A batch process can be executed from this single window. It provides insights into your processes. Your business people will know what process they are running and what is the state of the process. Instead of knowing that they're not going to meet the SLA the next morning, the business people immediately know the changes in their process. Control-M is very easy. I can tell a non-technical person that this is how it works, and he would be able to easily understand it. Business people can understand the methodology of Control-M and the intuitive features that it has. It has a fantastic graphical user interface and is easy to understand. You just have to drag and drop but in a very intuitive way. Monitoring features are also good. It has different color coding schemes, which can help you to understand the status of your workflow. An operator who is not that technical and is just monitoring the status of the application can see by color-coding the status of a process. If anything goes wrong or a process is stuck, it gives you a hint. You can just right-click and see the logs and the output. Even if the system is not right there in the data center and is located somewhere else, you can monitor it right from there and see the workflows."
    • "A Control-M on-prem license is based on the number of jobs, which is the number of tasks a particular customer wants to have. These tasks have to be run within 24 hours window. For example, if you have a license for 100 jobs, you can run a maximum of 100 jobs in a 24-hour window. If your operations could not run 10 jobs, and they ran only 90 jobs, they just carry over to the next day, but the next day, they will have 110 jobs. Control-M asks you to buy those 10 more licenses because you were out of compliance in terms of the number of licenses. This is something that needs to be indicated in Control-M GUI so that customers know the number of licenses they're going to use in this time window. Their support and documentation should be improved. I am not that satisfied with their customer support. Sometimes, they don't have the answers. Their documentation is very poor. It is not well written, and it is not in a very logical manner. You can use it on Unix, Linux, Windows, and AIX, but it needs some improvement on iSeries. It needs a built-in mechanism inside the system to give you an option to restore from the last point of failure. If a process crashes, the Control-M needs to have a mechanism in iSeries where the process can be restored from the last point of failure."

    What is our primary use case?

    My client is one of the largest banks in Pakistan. They are using it for their international branches as well as for branches all over Pakistan. They have around 16 or 17 international branches in Gulf, North America, South Africa, Seychelles, and Singapore.

    How has it helped my organization?

    The operation window of our client is 24 hours. At different locations, they have to perform different activities. If you are working in a banking environment, the main activity is at the close of business, which is monitored by Control-M for all of their branches. Instead of having 20 people, now they have three to four people who are monitoring the tasks. Control-M is taking care of the close-of-business monitoring tasks, such as backups, etc.

    What is most valuable?

    It has multiple features. You can plan your execution in Control-M. It provides one single window where you can define workflows regardless of geographic boundaries and platforms. A batch process can be executed from this single window.

    It provides insights into your processes. Your business people will know what process they are running and what is the state of the process. Instead of knowing that they're not going to meet the SLA the next morning, the business people immediately know the changes in their process.

    Control-M is very easy. I can tell a non-technical person that this is how it works, and he would be able to easily understand it. Business people can understand the methodology of Control-M and the intuitive features that it has. It has a fantastic graphical user interface and is easy to understand. You just have to drag and drop but in a very intuitive way.

    Monitoring features are also good. It has different color coding schemes, which can help you to understand the status of your workflow. An operator who is not that technical and is just monitoring the status of the application can see by color-coding the status of a process. If anything goes wrong or a process is stuck, it gives you a hint. You can just right-click and see the logs and the output. Even if the system is not right there in the data center and is located somewhere else, you can monitor it right from there and see the workflows.

    What needs improvement?

    A Control-M on-prem license is based on the number of jobs, which is the number of tasks a particular customer wants to have. These tasks have to be run within 24 hours window. For example, if you have a license for 100 jobs, you can run a maximum of 100 jobs in a 24-hour window. If your operations could not run 10 jobs, and they ran only 90 jobs, they just carry over to the next day, but the next day, they will have 110 jobs. Control-M asks you to buy those 10 more licenses because you were out of compliance in terms of the number of licenses. This is something that needs to be indicated in Control-M GUI so that customers know the number of licenses they're going to use in this time window. 

    Their support and documentation should be improved. I am not that satisfied with their customer support. Sometimes, they don't have the answers. Their documentation is very poor. It is not well written, and it is not in a very logical manner.

    You can use it on Unix, Linux, Windows, and AIX, but it needs some improvement on iSeries. It needs a built-in mechanism inside the system to give you an option to restore from the last point of failure. If a process crashes, the Control-M needs to have a mechanism in iSeries where the process can be restored from the last point of failure.

    For how long have I used the solution?

    I have been using this solution for more than three years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable. Its licensing is not based on the number of users. Its licensing is based on the number of tasks that you're using. You can have as many as 100 users, but in the environments that I have seen, there were between 10 to 20 users. You have administrators who can design the workflows, and you have operators who just monitor the results.

    How are customer service and technical support?

    I am not that satisfied with their customer support. I would give them a 4 or 3.8 out of 5. Sometimes, they don't have the answers. 

    Their documentation is not that clear. It is not well written, and it is not in a very logical manner. They just put information in the documentation, and you have to find things. It is not easy. If you are new to this product, you have to spend some time to understand what is it, and when you go to the documentation, most of the pages have a few lines, and then they ask, "Did it help?" It actually doesn't help. There is not much documentation, and it is not that clear. IBM products have very clear-cut, systematic, and guided activity sort of things on the website, whereas BMC's documentation is very poor. It is not that eloquent and clear.

    How was the initial setup?

    It has some complexities because it is a complex environment. It has a three-tier environment on-prem, and one has to establish a secure connection between these entities, which is not easy. The first one is the master server console. The second one is the main engine that determines the scheduling process, and the third one is the agent. Agents have to be deployed on different client machines.

    What other advice do I have?

    I would highly recommend this product. Its setup is complex, but once the setup is done, it hides away all the complexity. The end-user will have a very clear and intuitive interface to define the workflows. It is very easy to use.

    I would rate Control-M an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. distributor
    PeerSpot user
    IT Specialist TWS at a financial services firm with 10,001+ employees
    Real User
    One of the best options on the market with good stability and good add-on features
    Pros and Cons
    • "The initial setup is largely straightforward."
    • "You need to pay for extra features if you need them."

    What is our primary use case?

    We primarily use the solution for scheduling, including compiling for scheduling and financial scheduling across our countries.

    We use the schedule for 19 African countries and also in the UK, on the Isle of Man, where our corporate business is done.

    What is most valuable?

    What Control-M offers at TWS that IBM Workload Scheduler doesn't offer becomes available with the next rollout of the software.

    It's one of the top options on the market today. It's one of the better enterprise solutions.

    The initial setup is largely straightforward.

    The solution is stable and reliable.

    There are lots of features you can add to the solution if you would like to.

    What needs improvement?

    I can't think of any features that are missing at this time. It's a pretty complete solution.

    The licensing needs to be improved. It's a bit difficult right now.

    You need to pay for extra features if you need them. Other options have them for free as part of their offering.

    The product could be more affordable. Right now, we consider it to be expensive.

    For how long have I used the solution?

    I've used Control-M on the mainframe for about four years. I never certified under Control-M, so my experience on Control-M is far less than TWM, however, I am using Control-M currently.

    What do I think about the stability of the solution?

    The stability of the solution is very good. It's very reliable and the performance is good. There aren't bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    I'm not sure how the scalability works. I'm a bit confused by the process. I can't say for certain how easy or difficult it is to scale.

    Likely 400 to 500 people are using the solution at this time.

    How are customer service and technical support?

    I only really deal with bank clients. Control-M handles the technical support. I don't deal with them directly and have no idea how technical support works or how helpful they are overall when it comes to troubleshooting issues.

    Which solution did I use previously and why did I switch?

    I also have experience with IBM Workload and TWS. IBM Workload and Control-M products are extremely advanced. What is better between IBM Workload and Control-M, is that Control-M charges you for all your different features. When we go to IBM Workload Scheduler, you have plugins. Those plugins are free unless they were created by a third party. If the third party created them, there's a license fee that goes to the third party for the plugins. With IBM, as far as the product, everything is supplied. There are no additional options that you have to pay for. So you pay a single licensing fee and you get forecasting, simulation, your impact analysis.

    How was the initial setup?

    While the difficulty of the initial setup can vary, the implementation itself is pretty straightforward.

    I'm not sure exactly how long the deployment takes.

    What's my experience with pricing, setup cost, and licensing?

    The solution is quite expensive.

    The solution does charge for extra features. If you want an impact manager you pay for that. If you want forecasting you pay for it. If want any of the functions of scheduling, you pay for each component separately. You also pay for agents. They do not give that as part of the product, so they're add-ons, which costs money.

    What other advice do I have?

    We are a customer and end-user.

    We use the latest version of the solution. We try to stay on the most advanced option. It is deployed both on-premises and on the cloud. We also use various clouds, including public and private.

    IBM Workload Scheduler and Control-M are far superior to any of the other products on the market. 

    In general, I'd recommend TWS or IBM Workload Scheduler to other organizations.

    I'd rate the solution at a nine out of ten. It's a top-of-the-line product.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    VP Control-M Scheduling at Northern Trust
    Real User
    Centralizes hundreds of applications, and their notifications, into one place
    Pros and Cons
    • "The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice."
    • "I would like not to have to reach out to a third-party application company to do automated notifications. Right now, we still have people manually calling people and emailing people. There's a company called xMatters - and there are others - that has an API through Control-M that can automate any aspect of failure management. I'd like to see it build right into the product. I'd like to see a better notification product."

    How has it helped my organization?

    I've never worked in a company where we weren't using it, so it's hard to say how it improves our organization. Our Oracle Database backup teams used to do this all themselves via cron. They've automated what was done by cron with Control-M. Other than that, everybody's using it.

    It saves us time. Instead of 800 applications internally doing their own thing, we centralize it into one location where there are notifications. Taking the power of economies of scale into one point of focus, it saves us money for sure. We turned a company of mom-and-pop little fiefdoms all over the place into a company where things are centralized in one location.

    What is most valuable?

    Monitoring is a valuable aspect of it. The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice. Also, the usability is good.

    What needs improvement?

    The reporting tool needs a major-league upgrade.

    I also would like not to have to reach out to a third-party application company to do automated notifications. Right now, we still have people manually calling people and emailing people. There's a company called xMatters - and there are others - that has an API through Control-M that can automate any aspect of failure management. I'd like to see it build right into the product. I'd like to see a better notification product.

    What do I think about the stability of the solution?

    In some parts of Control-M the stability is good, in some parts it's not so good.

    What do I think about the scalability of the solution?

    We're going to see the scalability soon when we upgrade. 

    How are customer service and technical support?

    Most of the time we don't get the answers we're looking for. That's why we use a consultant company.

    What's my experience with pricing, setup cost, and licensing?

    It works on task-based licensing.

    Which other solutions did I evaluate?

    Procurement may have looked at other products. But from our perspective, they probably would have scared the living heck out of us if they had told us they were looking at other things.

    What other advice do I have?

    You have to talk about it more in terms of how Control-M fits into the scale of other products which BMC offers for what you're doing. It's got Helix, cloud management, ITSM, etc. BMC offers the whole scale - everything. We don't choose to use it all. But from another prospective, it's a real positive that they have this scope, that they can handle everything a corporation could throw at it.

    I would like to see us use more things such as Helix. From that perspective, I would recommend it because of all the product offerings and because a lot of the approved vendors, which work directly through BMC, really make the experience a lot better.

    We learn things every day about the product and the availabilities. We work in an IT environment with inquisitive people. There are millions of options available, parameter-wise, within the system and I learn something new every day, by working around smart people and intuitive people.

    In terms of how the solution affects business modernization initiatives, this is all somewhat new for us. We're starting to go into a little bit of the DevOps and the Workload Change Manager, and the cloud chat-box. We're just starting to get into things like that with BMC Control-M.

    I would rate the solution at eight out of ten. We've had massive growth in the last year to two years because of company acquisitions. We've added a lot of big-data processing and a lot of other processing and it's handled it quite well. We really haven't had any serious outages in quite a long time, even through the large growth we've had. We've doubled the work and it's handled it seamlessly. It's just that the reporting aspects are poor, because management always wants to know things. It's hard to get at tangible numbers without doing a lot of additional work outside of the system.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2562090 - PeerSpot reviewer
    Enterprise Architect at a retailer with 11-50 employees
    Real User
    Seamless job scheduling with and easy setup and strong ecosystem integration
    Pros and Cons
    • "It integrates seamlessly with other tools within our ecosystem."
    • "Control-M could benefit from incorporating AI features for better job scheduling."

    What is our primary use case?

    The main use is for job scheduling. We are using Control-M to manage and schedule various jobs within our organization.

    How has it helped my organization?

    We are more comfortable with Control-M since we have people who know this tool well. It integrates seamlessly with other tools within our ecosystem.

    What is most valuable?

    The best aspects of the solution are the ecosystem and integration part. This makes Control-M particularly valuable for us.

    What needs improvement?

    Control-M could benefit from incorporating AI features for better job scheduling. For example, if a job fails, the system could automatically manage related failures and take remedial actions without manual intervention. This would make it more advanced.

    For how long have I used the solution?

    I have been using Control-M in my current organization for the last six months.

    What do I think about the stability of the solution?

    We did not face any stability issues with Control-M. It has been very stable for our needs.

    What do I think about the scalability of the solution?

    Scalability is very subjective to use cases. For our minimalistic use cases, Control-M is quite scalable. However, for larger use cases, such as those in banking where there are thousands of jobs, scaling might be different.

    How are customer service and support?

    Customer support from BMC is good but not excellent. We always expect more from support, so I would rate it between three to nine on a scale of one to ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before Control-M, there might have been an IBM scheduling tool in use. I am unsure why the switch happened as I have only seen Control-M being used since I joined.

    How was the initial setup?

    The initial setup was straightforward. It did not require much effort as we had knowledgeable people in the team.

    What about the implementation team?

    One person is generally enough for the installation and configuration parts. It typically takes around one day to complete the installation.

    What other advice do I have?

    We found Control-M to be one of the best solutions available. I would recommend incorporating AI features for future improvements.

    I'd rate the solution eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.