Workload Manager.
Consultant at a financial services firm with 10,001+ employees
The product is useful for moving large amounts of data
What is most valuable?
How has it helped my organization?
Using it to moving large amounts of data.
What needs improvement?
Scalability.
For how long have I used the solution?
12 years.
Buyer's Guide
Control-M
June 2025

Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
Yes, it is not currently suited well for the Cloud.
How are customer service and support?
10 out of 10.
How was the initial setup?
Very simple to install.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Technical Consultant at Atgen Software Solutions LLP
It provides job management. The GUI is user friendly.
What is most valuable?
This product has an excellent GUI that is user friendly and provides job management.
How has it helped my organization?
The BMC Control-M provides automated management by our various applications teams of PROD environments under one central GUI.
What needs improvement?
This product needs improvisation in regards to agility for job execution function.
For how long have I used the solution?
I have used it for about 12 years.
What was my experience with deployment of the solution?
Need to align with DevOps.
What do I think about the stability of the solution?
I have not encountered any issues with stability.
What do I think about the scalability of the solution?
I have not encountered any issues with scalability.
How is customer service and technical support?
Customer Service:
4/10
Technical Support:BMC provides good technical support and I would give it an 8 out of 10 rating.
How was the initial setup?
The installation for this product was not so easy. I found it quite complicated.
What about the implementation team?
Implement through vendor team as special skills.
What's my experience with pricing, setup cost, and licensing?
My suggestion would be to select more job-based pricing options as the BMC Control-M solution has less jobs to offer.
Which other solutions did I evaluate?
Before choosing this product, I evaluated a lot of options.
What other advice do I have?
I would recommend to make use of outsourced software solutions such as Atgen for ensuring a stable setup process.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Control-M
June 2025

Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Production Engineer at a tech services company with 201-500 employees
The deployment agent in this version was the most attractive thing I have found -- it's fast and very useful to upgrade in one go.
What is most valuable?
The deployment agent in this version was the most attractive thing I have found -- it's fast and very useful to upgrade in one go.
How has it helped my organization?
Usually, we have to raise a change request with each application owner to upgrade agents -- which was very time consuming since we had to login and do the installation. Now it's all in one go.
What needs improvement?
Area of improvement would be if it could attach anything other than .txt files as output files.
For how long have I used the solution?
It's been seven years now.
What was my experience with deployment of the solution?
Few database errors.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Excellent -- 10/10.
Technical Support:Excellent -- 10/10.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
N/A.
What's my experience with pricing, setup cost, and licensing?
Planning is important.
Which other solutions did I evaluate?
CA.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant, Production Control Services at a tech services company with 10,001+ employees
Control-M has a huge number of features and utilities that assist users in monitoring their schedules and developers to build schedules that interface with many technologies
Pros and Cons
- "Cross-platform support: A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow."
- "Reporting in Control-M could use improvement."
What is most valuable?
Control-M has a huge number of features and utilities that assist users in monitoring their schedules and developers to build schedules which interface with many technologies. Here are some that stand out:
- Cross-platform support: A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow.
- Great GUI: Easy to navigate. Customisable. Status at a glance.
- Automated error handling: Depending on the exit status of a process, automated actions can be defined that might circumvent the need to callout.
- Forecast utility: Particularly useful after making changes to a batch flow, to see what impact those changes will have.
- Reporting utility: Generate reports for the business to track batch performance, usage, and so on.
- Mobile App: Business users can track the progress of their own batch flow, on the go.
- Control Modules: These allow you to define jobs that interface with databases, SFTP, SAP, and so on, directly, via secure connection profiles.
- Too many great features to list; excellent product..
How has it helped my organization?
Increased batch performance.
What needs improvement?
Reporting in Control-M could use improvement.
For how long have I used the solution?
Used Control-M for 10 years and version 9 for six months.
What was my experience with deployment of the solution?
Not that I'm aware of.
What do I think about the stability of the solution?
Not that I'm aware of.
What do I think about the scalability of the solution?
None.
How is customer service and technical support?
Customer Service:
BMC service was excellent.
Technical Support:Excellent.
What other advice do I have?
Excellent product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Workload Automation Wizard at a insurance company with 1,001-5,000 employees
Offers a single pane of glass to our enterprise batch\workload automation environment.
Pros and Cons
- "Self Service for repeatable, low impact workload automation processes."
- "Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate."
What is most valuable?
Self Service for repeatable, low impact workload automation processes. BIM for SLA management. GUI client for visibility into the enterprise schedule. New to v9, the automatic Agent upgrade features have been quite helpful too. Relatively easy to perform upgrades and fix packs.
How has it helped my organization?
Offers a single pane of glass to our enterprise batch\workload automation environment. Allows us to empower business users to execute their own processes on demand through Self Service. We're able to proactively predict system availability thanks to BIM. Our 24/7 staff have all the right utilities to monitor and manage the schedule.
What needs improvement?
Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate.
For how long have I used the solution?
Almost 13 years.
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
Not usually.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
9/10 - Everything is typically great with customer service.
Technical Support:8/10 - After getting through the basics with lower level support, we tend to get problems resolved after proving our issue is "real" and we get put in contact with a technical SME.
Which solution did I use previously and why did I switch?
We've used other stand-alone products that have their own scheduler while we've owned Control-M but have migrated away from that model to give ourselves the best visibility to the enterprise environment. We've broken down the silo and migrated all scheduling into Control-M.
How was the initial setup?
We've been using the product for quite a long time, so reviewing initial setup wouldn't be applicable to current times. I feel the setup of v9 is quite straightforward.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
BMC does NOT have a great licensing model from my perspective.
Which other solutions did I evaluate?
We've evaluated many other products along the way... Just about every other major competitor in the market.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support at a tech services company with 10,001+ employees
The administration part is much more valuable than any other feature. In our environment due to the huge amount of data, it is a little slow.
Pros and Cons
- "I think the administration part is much more valuable than any other feature."
- "We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue."
What is most valuable?
I think the administration part is much more valuable than any other feature. I don’t really remember the commands though, but working on the server is better than the GUI.
How has it helped my organization?
The project that I am working on is a banking project and a valuable customer to my organization; we get high revenue from it, hence the environment is very critical.
What needs improvement?
BMC keeps on improving this solution; there are many levels of improvement, customers can actually try the free trial version and provide feedback accordingly.
For how long have I used the solution?
I have been using Control-M for the past four and a half years.
What do I think about the stability of the solution?
The product is stable, but in our environment, due to the huge amount of data, the product is a little slow.
What do I think about the scalability of the solution?
We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue.
How are customer service and technical support?
The technical support is good, I would rate it a three out of five.
Which solution did I use previously and why did I switch?
Previously, I have used network and server monitoring for one and a half years; it was migrating to a different tool so I switched.
How was the initial setup?
The setup was straightforward, i.e, in terms of CA NSM.
What other advice do I have?
It’s a good, easy to use, and automated product. It is already used in every organization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Consultant at a financial services firm with 10,001+ employees
After upgrading to version 7, application team benefited with the new features and very to easy manage their application jobs.
Pros and Cons
- "Self Service, BIM features are most valuable. As no need to login to EM client and check the job status."
- "But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded."
What is most valuable?
Self Service, BIM features are most valuable. As no need to login to EM client and check the job status. From any where we can login to self service poral and validate the process status. Different Control modules.
How has it helped my organization?
5 years back, our organisation runs Control-M 6.2. After upgrading to ver 7, application team benefited with the new features and very to easy manage their application jobs. Productivity has increased, introduced Job naming standards, stream line the application based on the priority.. etc...,
What needs improvement?
All is well in Control-M tool . Thank you for new enhancements of tool . But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded.
For how long have I used the solution?
I am working on Control-M tool from past 10 years in different organisations.
What was my experience with deployment of the solution?
No, its very pretty simple to deployment and configure all the components.
What do I think about the stability of the solution?
No issues with stability. Its easy to switch PROD to DR and vise versa, if there are any issues.
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
10 out of 9.
Technical Support:10 out of 0
Which solution did I use previously and why did I switch?
N/A
How was the initial setup?
It's straightforward to use Control-M compare to other tools. Easy to migrate from other tools to Control-M.
What about the implementation team?
Up-gradation from ver 6.2 to ver 7 was done in-house.
What was our ROI?
As technical personal. I am not able to answer this question.
What's my experience with pricing, setup cost, and licensing?
Compare to other tools Pricing and licensing was more. It should be decrease.
Which other solutions did I evaluate?
In my previous organisation, I have refer Control-M for batch process. But due to pricing client has not agrees and then client has decided to go with Active Batch tool.
What other advice do I have?
No.. Happy to work on Control-M and looking to upgrade current version Control-M ver 7 to 9. One suggestion after a stable version released there should be gap of 2 year of support.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technologist at a energy/utilities company with 5,001-10,000 employees
The user interface is very easy to navigate. The batch team is now able to run an average of 1,500 jobs per day .
What is most valuable?
The user interface is very easy to navigate.
How has it helped my organization?
The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.
What needs improvement?
The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.
For how long have I used the solution?
We have been using Control-M for almost a year.
What was my experience with deployment of the solution?
The deployment went smoothly.
What do I think about the stability of the solution?
We are having issues with failover working correctly but we are working with BMC Support.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.
Technical Support:Most of the technicians seem to be highly capable.
Which solution did I use previously and why did I switch?
The previous solution was no longer supported.
What about the implementation team?
We used BMC for the implementation.
What was our ROI?
ROI is unclear at this time as the software has been in use less than a year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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