


Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings.
The telephone cost savings are measurable and positive.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
We chose Webex for its security.
The documentation covers most situations but the product's declining support status from Microsoft is something you feel when you look for answers to less common issues.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
We are not a huge organization and the Skype for Business server handles our user numbers comfortably.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Webex can handle any organization's growth and increased users.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Skype for Business is very stable.
TeamViewer Business is very stable in my experience.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
I would rate its stability as ten.
For a modern workforce that expects everything to work on mobile, that is a gap.
The application tends to select the internal microphone on devices rather than detecting external headphones.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Continued enhancement to the mobile experience would be valuable for users who frequently work while traveling or away from their desk.
There is no separate line item for it which makes the cost difficult to separate out.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Compared to the features it offers, this tool is more cost-effective.
The pricing of the initial setup of TeamViewer was quite expensive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compared to solutions that require significant on-premises infrastructure.
Webex is expensive.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
Webex takes a strong approach to AI governance and security, which is particularly important in enterprise environments where sensitive and business information is discussed and shared.
| Product | Mindshare (%) |
|---|---|
| TeamViewer | 3.8% |
| Webex | 5.1% |
| Skype for Business | 3.9% |
| Other | 87.2% |

| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 19 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 37 |
| Large Enterprise | 39 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 25 |
| Large Enterprise | 72 |
Skype for Business offers integrated communication tools for professional environments, featuring audio/video calls, screen sharing, and easy meeting setups. It ensures effective virtual meetings and supports global connectivity.
Designed for businesses needing efficient collaboration and communication, Skype for Business integrates smoothly with Outlook, reducing phone costs and enhancing team interactions. Known for its stability and user-friendly interface, it supports conferencing, file transfer, and international dialing. Although there is room for improvement in audio/video quality and performance consistency, its ability to facilitate remote communication and virtual meetings makes it a popular choice.
What are the key features of Skype for Business?Skype for Business is widely used across industries such as education, for lectures and academic collaborations, and in corporate environments for client consultations and team meetings. Despite the competition from Microsoft Teams, it remains a viable option due to its cost-effectiveness and ease of use across different devices.
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.
TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.
What are the key features of TeamViewer?Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.
Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.
Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.
What are the key features of Webex?Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.