We performed a comparison between BMC TrueSight Operations Management, DX Unified Infrastructure Management, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"BMC TrueSight Operations Management is easily scalable."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The Event Management is outstanding; still is the most interesting part of the product."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The initial setup of BMC TrueSight Operations Management was easy."
"It is a very stable product."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"Monitoring infrastructure and business applications are the most valuable features."
"DX UIM is scalable."
"It is reliable when it comes to monitoring."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"It is easy to implement but requires good planning."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"This is a product that does more generally than any of the competing solutions."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"Being able to make and customize management packs and send out notifications is very valuable."
"It's easy to use."
"It is a user-friendly product that requires almost no maintenance."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"They need to continue to advance the filter capabilities, and provide more input fields."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"The company has not kept pace with developments."
"It would be good to implement views showing the aggregated status graphically."
"Currently lacks a mobile application which would be helpful."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"The console feature is very poor, and it would be very good for us if this were improved."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"The solution’s initial setup is difficult."
"The management of the servers could be better."
"On-prem network monitoring is something that could be improved drastically."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
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