We performed a comparison between BMC TrueSight Operations Management, DX Unified Infrastructure Management, and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The most valuable features of the solution are alert management, alert generation, and event management."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I believe that the ease of use and UI is great"
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"It is reliable when it comes to monitoring."
"It is easy to implement but requires good planning."
"It is very scalable."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"It is easy to implement."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
"It alerts the operators when it is time to repair the communications and the IPLs."
"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."
"The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The pricing could be better."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"BMC's online documentation is often incorrect or incomplete."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The dashboards need to be improved."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"DX UIM's reporting and customization need to be improved."
"We want to see more investment in the UI and the dashboard."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"The UIM has no features through goods and services yet. "
"The company has not kept pace with developments."
"There should be wider coverage of storage infrastructure."
"Scalability is zero. It cannot be scaled because of its age."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"The GUI interface could be improved, but that is coming. They are working on that."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"Some of the command sequences are too long."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
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