Commvault Cloud Reviews

We use the solution for auto backup and tape library.

The product is used for backup purposes. Data backup is important for us. The product helps us secure our data.

The product is user-friendly. We can restore it very quickly. The browse option is also good for browsing files. We can also index files.

The product is expensive.

I have been working with the solution for the last two to three years. I am using the latest version of the solution.

The tool’s stability is good. I rate the stability an eight or nine out of ten.

The tool is perfect. I rate the scalability an eight and a half out of ten. It is scalable according to our needs. We have more than 100 users in our organization. We use the solution 24/7. We use it to its maximum potential.

The technical support is good. We have a team on site 24/7.

Positive

I rate the ease of setup a seven out of ten. New users may find the initial setup difficult.

We have a dedicated user for maintaining the solution.

I rate the pricing an eight out of ten.

We are still exploring the features since we are new users. We were using a different solution before Commvault. I joined the organization after we started using Commvault. Overall, I rate the product a nine out of ten.

We use it for data protection.

We have two consoles: one on the West Coast and another on the East Coast. Our database copy and auxiliary are sent to an outside location for DR, just in case we need to do a system recovery.

Initially, it was on-prem, but we moved it to the public cloud since everything is on the cloud.

Several years ago, we encountered some ransomware. We just had to recover the file with Commvault, which was great.

Commvault provides data protection. Their engine is ransomware-agnostic so ransomware doesn't compromise our backup data. Therefore, we can rely on their data protection to recover and back up our production system.

The virtual server agent (VSA) backup for vCenter is useful and also saves some money. If you use the front-end, which is the agent, then it is a front-end terabyte model, which is very expensive.

Everything is in a single place. I love it. I use the Java GUI console.

Commvault provides us with a single platform to move, manage, and recover our data across on-premises, hybrid, and cloud locations. This is important to us. 

There are a vast number of supported storage vendors out there who can support the Commvault connection, whether you are using public or private cloud. This is something that I really like.

Initially, I spent quite some time understanding the product and how it functions.

While there are newer features on the Command Center, there are still some missing things. I don't use it at all.

For Office 365, they have limited functions and features. 

Commvault could make the product more cost-effective on the public cloud side. We are using this solution to back up whatever is still on-prem. We are not using it to back up what is on the public cloud because we have a native backup solution for that, which is provided by the vendor. As our footprint gets bigger, we will continue to evaluate this, but the last time that we did a cost analysis, the cost was not comparable to the solution that public clouds are offering.

I have been using this solution for seven years, since I joined the company.

The stability is great. The product is very good.

It is very scalable. You can scale out as much as you want to the data platform as well as expand to other network platforms. We have seen some resellers or other vendors who are using Commvault as part of their service provider to back up their clients. In terms of scaling, they can use it to back up private data, public data, etc.

The technical support is great. They are very responsive and right on top of things. Sometimes they go above and beyond to get your answer and solve the problem.

Our 24/7 SLA has never been missed. When you call support, whatever time frame is promised based on the SLA, they deliver on that.

I would rate the technical support as eight or nine out of 10.

Positive

It is a little complex at first when you need to choose the product design, features, and functions. Once you understand those, it is not difficult.

Early on, we were using Commvault Professional Services. Now, I handle the deployment and maintenance myself. I support this solution for our entire company, which is about 2000 users.

If you architect and design it right, then it will save you a lot of time. Right now, I don't need to spend much time on it. I am spending an hour on it per week. It is saving our admin teams around 50% of their time.

Commvault is saving us a lot with its dedupe and compression. This reduces our footprint by 75% to 80%.

Based on the customer's needs, their pricing and model is very confusing sometimes. You need to check with their sales to make sure you are getting the right pricing on whatever you are using. I know that they have simplified a lot regarding the licensing model nowadays, but it is good to always double check and make sure it has everything that you really need.

We pay for the license every year. Initially, it was around $100,000. Now, it is down to $30,000 to $40,000.

There are no costs in addition to the standard licensing fees.

Commvault has the capability to go to the tape library directly. I know that there are some solutions out there not capable of doing that. 

Look at your business needs, potential growth, and the vendor from a technical, support, and the cost standpoint. You also need to look at the cost, looking at the license very closely, which is a bit confusing.

Go to their classes and try to attend their training, at least for the fundamentals of building a foundation. Take a few classes to get up to speed. That is probably the best learning path to understanding Commvault.

Commvault has good scalability and functionality that support what is needed.

The product is pretty strong. You just need to know how to use it and implement it correctly.

I would rate this solution as eight out of 10.

Back in July 2021, we migrated to Office 365. I am in the process of migrating users' mailboxes from on-prem to Office 365 in the cloud. In the initial design, there was no backup solution. Whereas, we back up all mailboxes twice a day onsite. I raised it with Senior Management that we need a backup solution for users' mailboxes. 

Via Metallic, we are backing up Exchange mailboxes in Office 365, OneDrive, SharePoint, and Teams. Our presence for OneDrive and SharePoint is very minimal because we are still in the project phase. We have already migrated 100 mailboxes out to the cloud and further migration of another 600 users. We are in the process of scheduling that. 

They gave us the option of where to store data. We chose UK data stores, which is called Storage U.K. South. It is really flexible. The best thing is that Metallic followed the model for Office 365. It is the same model, so we pay only for user mailboxes. We do not pay for shared mailboxes, which is really good. We don't have to buy four terabytes of space or anything. We are paying at a level of 750 users mailboxes to be back up and shared mailbox is free. More than 750 users and the price will reduce. 

The backup runs automatically every eight hours. Therefore, there are three backups in a day. So far, we have never seen where the backups have over run. As far I am concerned, it is very good product, simple to restore and I would highly recommend it. 

From the technical point of view, we have delta backups. Once a mailbox is migrated to Office 365, whatever the size is, it gets a backup fully once. After that, only delta changes get backed up. This is a really good solution because you don't use a lot of bandwidth since you are only changing deltas. There are no restore charges.

So far, for anything that gets backed up, it is good.

Restoring is very fast. In testing, I did a restore for a single item from a mailbox. Within a minute, I had the message back in my mailbox. So, it didn't take hours or days. Obviously, there will be a limit. If we suddenly go into DR and have to restore five terabytes of emails for people, then it will take a couple of days, which would be acceptable. For general usage, where we have to do the odd restore, we have never had issues. It happens within minutes.

It does back up Azure AD. This is a feature that we really haven't used. We have not had any issues with users or a group to run a restore. The option is there and if required the Azure AD Group object can be restored. I am sure if I tick on it, then it will restore that option back into Azure AD. This is an extra bonus that we got for free.

I am a consultant. Therefore, I have assessed the product, recommended it, and implemented it. I then hand it over to the BAU guys for the normal business day-to-day, as I work on projects. They do a Daily check. Unless in the last four weeks something has changed, we get four emails. One for each product: Exchange, OneDrive, SharePoint, and Teams. So, we are getting four backup reports. 

It would be nice to have just one email report come in, then we can filter out failures. If everything is backed up, we really don't need to see the report. If it is in a single report. A simpler customised report would be good.  

In the roadmap, they have something around reporting. They are aware that they need to improve it. It might already be there or we haven't set it up. However, in the last four weeks, which was the last time that we checked, we didn't see anything different.

We set up the solution in November 2021. So, by November 2021, we were fully up and running.

The stability is perfect. Whenever I log in, it logs in. When I click on something, it loads up. So, I haven't seen any issues.

Sometimes, some dashboards take a bit of time to load but they have to go back and do queries, which is normal. It is your bandwidth and your Internet. When 700 users are logged onto our site, then our Internet will be a bit slower. When compared with our other products or anything else that I have used, the solution is sleek, fast, and smooth with no issues.

We haven't been involved in any scalability. We just have a simple backup for our four products, and that's it. I am sure it is scalable since I can see in their dashboard that they use Dynamics 365, Salesforce, and do endpoints. However, we do not use any of those products.

The project has been handed over to a BAU (business as usual), which is a team of two server engineers who work with it. One of the engineer's jobs is to check the backups daily. That involves checking the Metallic backups. We set up an daily email, which they receive and can confirm the backup has run. Rather than log into a dashboard, look at figures. or go around looking for information, it is on their fingertips in the morning. It takes one minute and their job is done.

We work through another partner for support. We work through them, and if they can't resolve anything, then it is escalated to Commvault directly.

Metallic support is direct. I have raised one ticket. One of my OneDrive folders was not backing up, so I raised a question. Before even half the day was gone, the problem was resolved.

I would rate them as a nine out of 10. I didn't get a very clear answer on exactly what they did to resolve the issue. I know they took the issue onboard and resolved it in a reasonable time, but it wasn't detailed technically enough for me about what was the actual issue. Why did it not back up those two folders in One Drive?

Positive

We reached out to our partners, COOLSPIRiT, who engaged with Metallic and we setup a Demo. We all liked it because the solution is just simple.

We have Commvault for onsite backups. Commvault is used for on-prem mailbox backups, whereas Metallic is used for cloud backups of Office 365. We moved to Metallic as a SaaS backup solution.

The initial setup was easy.

COOLSPIRiT is our partner, so they set up the session with Metallic.

We had a Metallic consultant. He went through it step by step. I wanted to keep the control, because if I gave him the control, I literally would have put my feet up on the desk. There was not a lot to do. There was just the connectivity with Azure AD. The consultant does this day in, day out, so he just whizzed through it.

We had less than an hour-long session. If I wasn't slow with the mouse, we would have been done in half an hour. He was letting me drive and understand as he was explaining. We didn't even do the full hour session.

The Metallic consultant was nice and friendly. He explained what and why he was doing something. He also explained what our prerequisites are.

The prerequisites are very simple. You just need a O365 global admin account. Later on, it was removed. It is just for the initial Metallic and Azure AD connectivity.

Metallic has reduced the amount of manual work that we require to manage our backup operations. It is set and forget. It is actually one of those things. Usually when you set up a backup system, you need to sometimes work on it, do your daily checks, etc. Now, this solution is just set and forget. You receive a report telling you, "You are backed up."

Every day, if you do a daily check of backups, that could take anywhere from half an hour to an hour. So, it is probably saving us at least five hours a week.

If needed, we have Commvault on-prem backup solution for Exchange. Now, that has gone to the cloud. The good thing is we don't have to pay for bandwidth and hardware. We don't pay for licensing, operating systems, updating those systems, and having a team for it. Comparatively, there is a cost savings. 

We like that there is no extra cost for SharePoint, Teams, or OneDrive. It is all mimicking Microsoft's model. Every user has one terabyte of space. When users start using OneDrive, everybody has one terabyte that will be backed up included in the price.

We didn't actually physically evaluate another solution. Our biggest concern was that if we selected something like Veeam, Veritas Backup, or another backup company out there, we would then have had to change our backup systems since we are running Commvault. We wanted something similar to the Commvault product, or something they would recommend in their solution, as we are not ready to change from Commvault and go to another backup vendor's solution.

Close your eyes and just go for it. it just works. I would highly recommend it.

I would rate the solution as 10 out of 10. I love criticising companies to find some fault or try to break the solution. That is what I was trying to do during testing. However, I couldn't pick up anything apart from reporting, where there is room for improvement. I am sure they can come up with something better for the reporting.

The product is a little honeypot server or technology we can deploy in our network. If an attacker gains access to our network and looks around for things, they would find assets that look real but are honeypots. We have a couple hundred of those deployed in our environment, looking like various servers, other types of technology, and workstations spread out across our network.

The tool gives us a lot of heads up if there's a potential threat in our environment. We've seen it when we have had penetration testers running tests. They trip all over it, thinking they're finding vulnerable services to exploit, but they were just alerting the security about their presence.

The solution looks like workstations and servers. If somebody tries to poke at one of them, they would think they're interacting with a real live service. The product alerts the security team about threats.

The solution must provide deception files across the network.

I have been using the solution for two years. My organization has been using it for four years.

I haven't seen any performance issues with the solution.

Once you have an appliance deployed somewhere, it's very scalable. It's pretty easy to deploy more traps. We have 14 different locations. So, we needed 14 different appliances that had to be configured, shipped out, and installed on the network. Generally, the product is pretty scalable, considering it has a physical deployment component.

The support’s excellent. The team is always willing to get on the phone and work through our issues. We can go straight to our account manager. It's very convenient.

Positive

We have a cloud management component of the tool, but all the hardware is physically deployed in different locations. We have appliances deployed to each location that run all the different VMs, and it looks like they're on those particular networks. The deployment will be a little bit of a heavy lift if we have a big distributed environment. We've just been using the products since we migrated from the on-premise appliance to the cloud-hosted one. We don't have to do any support or maintenance.

For the price that we spend, the peace of mind that the tool gives us is an ROI.

I’m happy with the pricing of the product.

It's a very good solution that meets most needs in the deceptions space. Overall, I rate the tool an eight out of ten.

The solution has the fastest backup and better licensing.

Compared to Rubrik, MongoDB Data Protector, and NetBackup, Commvault is better. The licensing team was quite tricky recently because they stopped the unlimited files for that license. Commvault made a bank of 500GB only, a node-based license can take it, which is disappointing. Reporting needs to be more granular. Also, there should be a showback of data being backed up, and the backup cost to share the cost internally with the department.

I have been using Commvault HyperScale X as a customer. I have almost nine HyperScale nodes and expect four more nodes this year.

The product is scalable. To scale, we need to buy more agents. We’re using HP hardware for HyperScale. We’ve three backup administrators working with the solution.

The customer support is interesting, but they need to work on their competency. My team is happy.

Positive

I work with a couple of other solutions, such as HP Store, Veeam, NetBackup, MongoDB Data Protector, and Rubrik. Commvault is the most competitive in the market because local support is easy and faster.

The solution is easy to implement if you have a proper infrastructure and require two people to set up.

The solution is bundled with hardware licensing. If I want to increase the hardware, I have to buy exactly the same because it's based on the core hardware license. We cannot tell discount because we have an NDA signed with Commvault because of my academic license. The solution is more expensive than NetBackup and Veeam but cheaper than Rubrik.

The solution is easy to use after four months of training. Before implementing, make sure you negotiate well and agree to the terms and conditions in advance. Once you implement it, you will use it for at least the next five to six years. So, you must negotiate and file a contract, the best way to know the cost of ownership in the beginning itself. Overall, I rate the solution an eight-point five out of ten.

Our clients use the solution for their emails.

The email archiving feature is very smooth and better than others.

The product must improve Oracle client configuration. It is difficult to configure clients of Oracle and SaaS. The solution must also improve bare metal restore for Oracle and Active Directory. Active Directory is not fully protected with bare metal restore. The tool must improve the 1-Touch recovery of Oracle and Active Directory.

The product must provide features for converting VM to physical and physical to VM.

I have been using the solution for six years.

I rate the solution’s stability an eight out of ten.

The tool’s scalability is very high. It can be scaled in any environment. I rate the scalability a ten out of ten. In a single organization, we have 4000 to 6000 users. Our clients are enterprise businesses.

Technical support is very good. The support personnel are very fast and helpful.

Positive

It is easy to configure the tool. I rate the ease of setup a nine out of ten. The on-prem version is better than the cloud version. In the future, as the technology grows, the cloud version will be better. Our customers trust the on-prem version. It takes one day to deploy the product.

To deploy the solution, we must install Commvault’s master server and MediaAgent. Then, we must configure the email archiving solution and add storage.

The product is cheap. It is an integrated solution. I rate the pricing a two out of ten on a scale of one to ten, where one is cheap, and ten is expensive. We have to pay for the implementation services.

Our company has a partnership with Commvault. Overall, the solution is better than its competitors. I would advise people to use the solution again and again. Overall, I rate the product an eight out of ten.

It is a good solution in the enterprise market and serves as an enterprise solution. It is a leading solution. So, you have different kinds of workloads. My customers have a type of workload that the solution supports. Either you can have the solution on the cloud or on the on-premises version. Also, there are different kinds of workloads, like Oracle, SQL, MySQL, or MongoDB. Normally, you will not find all kinds of workloads in one product.

Auxiliary (aux) copy and DASH copy are the most valuable features of the solution.

In GUI, some of the features have been divided. So one is the browser-based command center, and then the old interface with CommCell browser. They have to add more features and functions that are the same as whatever is there in the command center. We prefer that because, otherwise, we have to do two different interfaces for different kinds of jobs. We cannot do some jobs in the old interface with CommCell browser since we have to go into the command center.

Whatever Commvault Complete Data Protection has, they need to improve. Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved.

I have experience with Commvault Complete Data Protection for more than fifteen years. Also, I have used the solution within the last twelve months. Regularly, our company has been supporting our customers with the setup process. Lately, we have been involved in the implementation of HyperScale from Commvault. So we support our customers regularly. I think maybe a month or a month and a half ago, we implemented Commvault's HyperScale solution. We are using Commvault Version 11.28.

The solution is good sometimes in some environments. But sometimes, in some environments, it has to be improved. On the network backup, it has to be improved. If, almost across the networks, one has different VLAN backups, the performance backup is sometimes degraded due to the network configuration and because of the load on the network. Stability-wise, I rate the solution a six out of ten.

It is a scalable solution. Currently, one of my customers has an almost one-petabyte backup solution. So, it was increased from gigabytes to petabytes. It can be increased if you have a big setup in place. With HyperScale Appliance, it is easy to expand the server. It will just expand your capability and the storage capacity, and a few other capacities in the solution. Scalability-wise, I rate the solution an eight out of ten. I have around fifteen big customers. There are a lot of customers of the solution who use it, with other vendors supporting it. The solution has quite a big market for the solution.

If the support we receive is from India, then sometimes we have a problem since it takes time owing to the fact that initially, a few people handle the issue before forwarding it to the next level. Maybe some years back, the support was from Australia, the UK, Canada, or the USA, and sometimes from Germany or some European nation, which was very good since there were very qualified people in their team who could resolve our issues within an hour. After they shifted some backup support to India, they included people who operate at a basic or initial level. So, they start troubleshooting, but we think that it's just killing time so that they can get some other people to intervene. I rate the technical support a seven out of ten.

Neutral

We provide solutions depending on a customer's requirements and setup. We also provide solutions like Rubrik and Veeam. I did not work with Veeam, but Veeam is mainly for on-premises virtualization. Its workload is very limited. Also, the expandability and scalability have limitations. However, if you have VMware Hypervisor on your premises, then the solution is okay.

If one has some kind of initial knowledge of any kind of backup solution like Veritas NetBackup, then it will be a little bit easy to implement the solution and then understand the architecture. But if you don't have the knowledge of any other solutions, then it would prove to be a learning curve of tasks related to implementation and administration or designing.

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup a five.

Depending upon the solution, sometimes the deployment can be done within one day or within half a day, especially if you have a small setup. But if you have a big and complicated setup, it will take days to implement. It also depends on how complicated the infrastructure the customers have in their environments.

We have to definitely follow steps before we implement the solution. Before we implement any other agents or media agents, we have to implement ComCell, the main backup server, then the media agent, and then the client. This sequence has to be thorough. For updating any page or anything like that, we have to follow the same sequence, which includes the backup server, the media agent, and the client.

Pricing is quite expensive, though I don't exactly know the prices. It is expensive compared to other products because it's for an enterprise setup and not for a small setup. On a scale of one to ten, where ten is the highest price, I rate the pricing an eight.

This software features a single interface that covers all essential functions, including core data management, backup, restore, copy, and DR. It eliminates the need to access the client side and simplifies the configuration process. The centralized configuration makes installation easy. Additionally, the software supports a wide range of platforms, including Linux, Oracle, SAP, and Microsoft versions, unlike some older products, such as Veritas NetBackup, which doesn't have the latest version support in their solution. Sometimes, even Microsoft products don't have the latest version support.

I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies. Additionally, there is no need for any configuration on the client's end. Even with 500 clients, you don't have to individually configure the solution for each one. Instead, you just need to install a push agent, which is a small agent, and all tasks can be performed from a single interface. Moreover, the product offers comprehensive support for different software versions. Whether it's upgrading from Exchange Server 2016 or Exchange Server 2013 to Exchange Server 2019 or Exchange Server 2020, or using Oracle version, or other releases, they have immediate backup solutions available, ensuring compatibility during upgrades.

Overall, I rate the solution an eight out of ten.

I recently deployed Metallic for backup storage on Azure for a customer who lost all their data. Metallic helped me to restore the data within an hour, which is much faster than restoring from Microsoft services with a ticket on support services, which took four to five days.

I have a customer who uses it, but I am not a direct user, and I work with customers who use Metallic.

The functional integration could be better. For example, the replication function is not there in the Metallic products and can be complex. We were licensing the functionality in a different tool but not in Metallic's key. So it should be enhanced.

In future releases, I would like to see better VM replication because it's not available today. But there should also be provisions to have more integration.

Metallic is perfect for a customer because it is very easy to use. However, I find it difficult to find some use cases on my own and need to contact Metallic support. Moreover, in a SaaS project, I cannot open or function agents alone and require the support of Metallic.

I have been using this solution for two years. We are using the latest update of the Metallic SaaS solution.

It is a stable solution. I would rate it a nine out of ten. I have had no errors since the installation.

When I put it into the production model, it was very stable, and we had no time to do the next production review after a very simple test.

I would rate scalability a nine out of ten. It is very scalable.

The customer support team is responsive and very helpful. There were no problems, and their response time was very short.

Positive

The initial setup is very easy. It's quick and simple, and Metallic is already ready for use after two hours. It integrates well with Office 365 backup for Exchange roles, Teams, or SharePoint.

Our internal team deployed the solution.

The pricing depends on the functionality you require. For example, Office 365 is priced correctly because you have everything in one package, including the license for backup and storage. It is very attractive for the middle market, so I would rate it a seven out of ten, where one is the cheapest and ten is very expensive.

But for some projects, we may need to buy additional backup and storage for the retention period, making it more expensive. However, seven is good for me. Also, we could consider integrating with other cloud providers for secondary backup and storage to store backups. We only have Azure, OCI, or RWAIS, but exploring other options that offer better prices would be interesting.

I have experience using different products in the same category as Metallic, including CommVault and Rubrik. CommVault is the same product, but the trends are converted. It's an on-premise product. And Metallic is the first product of the merger of the company. It's the same product. I also saw Impacket, but I find it very old-school. We are missing old school.

I also see Hybrid. It's a very good product, but quite more known. There is still a lot to fix in Rubrik. I also find CommVault and Metallic with more experience and integrated with all our products. We have all products, like your old servers, the unique server. And it's quite more difficult with Rubrik. So, I prefer Metallic for this.

I would recommend using the product. Metallic is a very interesting product. My company also integrates Acronis and VM in some of our projects, but Metallic is one of the best products for cloud and SaaS. It has many functionalities and is simple to integrate.

For me, it's a ten. I haven't found any other product with so many functionalities that is also easy to integrate. It's not just good for my business, but it also gives me peace of mind and allows me to sleep soundly at night.