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Clarity SM Valuable Features

Makhosonke-Matshoba - PeerSpot reviewer
ESM Specialist at Gijima

I like the self-service interface and the fact that people can raise and check their own tickets without necessarily having to call the service desk. They can check progress on their tickets and also have input in the life cycle of the tickets. That's one feature that I think I like most.

We are running a high availability deployment now and I like the architecture because it makes it easy from a maintenance point of view. You hardly have any downtime because of high availability. You just move your servers across to a secondary or primary environment, do your maintenance and bring it back without users even noticing. The nice thing is the feed into the inventory and discovery solutions that work so well. You keep your discovery data somewhere and you verify it before you bring it over to CA SDM. 

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Consult298936 - PeerSpot reviewer
Senior Engineer at a financial services firm with 1,001-5,000 employees

It's a very flexible platform. 

You can customize your own things and your own processes. You can easily extend the natural processes and you can customize what you need to. 

It's easy and it's not affected by upgrades. 

The initial setup is pretty straightforward.

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Umair (Abu Mohaymin) Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technologies

Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want. It adopts native languages as well. 

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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT

The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.

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JS
Senior Engineer at Banco Portugal

The UI is very user-friendly. 

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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.