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Clarity SM Room for Improvement

Makhosonke-Matshoba - PeerSpot reviewer
ESM Specialist at Gijima

We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities. It requires some effort for developers to get some of the things working because there aren't readily available APIs to interface with those. I'd really like to see Clarity more open to other products for purposes of integration.

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Consult298936 - PeerSpot reviewer
Senior Engineer at a financial services firm with 1,001-5,000 employees

The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience. When you can configure the interface, including all the buttons, all the things, it's hard to keep things streamlined. From my point of view, if you gain a lot of flexibility, you lose a little bit of the overall user experience.

We'd like to have a better overall user experience. 

The workflow design could be better. They have another product with better workflow designs and I would like to see them merge these products together. 

The costs associated with the product are a bit high.

The first level of customer service isn't very knowledgeable. 

They could use a better service portal. 

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Umair (Abu Mohaymin) Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technologies

So far, the only complaint from customers has been Clarity's user experience. Unfortunately, clarity's UX cannot compare with most modern enterprise service desk solutions. In the last couple of years since Broadcom acquired CA, they've put less effort into developing CA's product line. They aren't coming up with new features or refining the user experience. 

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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.
JS
Senior Engineer at Banco Portugal

There are some issues regarding the knowledge base and the configuration manager.

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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,548 professionals have used our research since 2012.