Cisco Meraki Wireless LAN is a wireless LAN solution providing wireless access points for the organization.
IT Project Manager at a tech services company with 11-50 employees
Stable wireless LAN solution with a cloud-based management architecture that's easy to deploy, troubleshoot, and scale
Pros and Cons
- "Cloud managed wireless LAN product that's stable and scalable. It's an easy to deploy and easy to troubleshoot solution."
- "Some of their first level support staff does not seem to be well-versed in the solution, so support for Cisco Meraki Wireless LAN needs improvement."
What is our primary use case?
What is most valuable?
What I like most about Cisco Meraki Wireless LAN is the cloud based management of the entire system. The product was also easy to deploy and easy to troubleshoot.
What needs improvement?
I haven't really come across anything that was a big issue with this product. I can't think of anything that would have raised a flag about something needing to be improved in Cisco Meraki Wireless LAN, but it could be their support. We had some issues, and we couldn't figure out why they happened, but some of their first level support staff does not seem to be well-versed with how to solve those issues.
Nothing really comes to mind about what I would like to see on the next release. I know they are using the six GHz band now for Wi-Fi 6, submitted out as an option, seeing use of the six GHz band down the road for Wi-Fi 6.
For how long have I used the solution?
I've been using Cisco Meraki Wireless LAN for two years now.
Buyer's Guide
Cisco Meraki Wireless LAN
June 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is a stable solution.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is scalable.
How are customer service and support?
Support for Cisco Meraki Wireless LAN needs improvement, as it seems their first level support staff isn't that knowledgeable on the solution, however, their response time on the issues is okay.
Which solution did I use previously and why did I switch?
We used a different solution before switching to Cisco Meraki Wireless LAN. We decided to use Cisco products because the Meraki devices were much better than other platforms, particularly in cloud management, ease of deployment, and ease of troubleshooting.
How was the initial setup?
The initial setup for this solution is a combination: it could be straightforward, or it could be complex, e.g. setting it up would've been complex in some situations.
What about the implementation team?
Cisco Meraki Wireless LAN is a cloud solution with on-premise deployment, and we did the deployment ourselves, without an integrator, reseller, or consultant. The deployment did not take long.
Which other solutions did I evaluate?
We tried Aruba, but we didn't get any feedback from the vendor.
What other advice do I have?
We try to have a relationship with the vendor, e.g. we have a Cisco rep for that, but they wouldn't really help us with the Meraki blocks. I'm a network engineer assigned to the company that uses Cisco Meraki Wireless LAN.
We cannot have more than 400 users of this product, and we currently have 200 to 300 people using it. For deployment and maintenance, we only have one staff who takes care of it, e.g. one engineer. We have no plans of increasing the number of users of Cisco Meraki Wireless LAN, unless we expand in size.
My advice to others looking into implementing this product is that it's definitely a good investment. They just have to be mindful and really understand the technology. They should be able to go through the documentation on the website, to really understand the product features and functionality, because sometimes they may need to exert effort in examining issues on their own, because sometimes support doesn't really provide a proper, tangible response.
I'll give Cisco Meraki Wireless LAN a rating of eight out of ten, because we're very satisfied that it meets all the technical attributes we were looking for, and it's a solid infrastructure. It works with our problems, e.g. any major problems.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Infrastructure Engineer at a non-tech company with 501-1,000 employees
Enables you to monitor traffic so you can see if the network is having issues and allows you to easily locate computers in the cloud
Pros and Cons
- "If you're trying to identify one of the switches or pinpoint a computer or pinpoint something, you could find it just like that and change the IP address. It's easiest to do it that way."
- "Documentation could be improved, but everything else has been spot-on."
What is our primary use case?
We sent everybody home because of the new variant. People were trying to be safe, so we decided if you want to connect to our network, use this solution.
The solution is deployed on a private cloud. The cloud provider is Microsoft Azure.
How has it helped my organization?
Instead of having to go the old-fashioned dinosaur way and look for the computers, you could just look in the cloud, find the computer, and change the IP address. That helped so much. I was like, "This is the Mac address. Find it up there, change the IP address from A to B," and then we could continue doing work from there.
What is most valuable?
You can monitor traffic so you can see if the network is having issues or laggy or what people are doing. You can point them out and say, "Stop doing that." If you're trying to identify one of the switches or pinpoint a computer or pinpoint something, you could find it just like that and change the IP address. It's easiest to do it that way.
What needs improvement?
Documentation could be improved, but everything else has been spot-on.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
There have been no issues with stability. The solution is being used every day in my organization.
The solution doesn't require a lot of maintenance. It's easy to do. If you go on the cloud, you can just push the updates from there.
What do I think about the scalability of the solution?
The solution is scalable. There are 200-300 users in our organization. There are plans to increase usage in the future.
How was the initial setup?
Implementation was straightforward. It took a couple of months to set up, implement, and start using.
For initial setup, you have to do the access once and then you have to go to the cloud to make sure they connect.
What about the implementation team?
We used a consultant from Cisco.
What other advice do I have?
I would rate this solution 10 out of 10.
It makes life easier. You don't have to go cabling. It saves time. It saves man hours. It's just better. My advice is to use this solution instead of using the old-fashioned one. It will save you headaches.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Meraki Wireless LAN
June 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Infrastructure/Telcom Coordinator at Schnellecke Group AG & Co. KG
Friendly to manage and good in office environments
Pros and Cons
- "The most valuable feature is that the solution is friendly to manage."
- "An area for improvement would be that Meraki doesn't work well in a warehouse environment. The device is too sensitive to other wireless devices, which provokes noise and can require a reboot to erase this."
What is our primary use case?
My primary use of this solution is to provide WiFi to users and guests.
What is most valuable?
The most valuable feature is that the solution is friendly to manage.
What needs improvement?
An area for improvement would be that Meraki doesn't work well in a warehouse environment. The device is too sensitive to other wireless devices, which provokes noise and can require a reboot to erase this. In addition, the cost of the product could be better.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The stability of this product is good.
What do I think about the scalability of the solution?
This solution has good scalability.
How are customer service and support?
Cisco's technical support is good.
Which solution did I use previously and why did I switch?
Previously, I used TP-Link, but it's designed for use in the home, so I switched to Cisco, which is a better product for the office.
How was the initial setup?
The initial setup is easy.
What about the implementation team?
I used a partner team to implement, which took around thirty minutes.
What's my experience with pricing, setup cost, and licensing?
My yearly license costs $200.
What other advice do I have?
This is a good solution for the office but not for warehouses. I would give this solution a rating of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Monitoring features offer visibility into the health of your connection
Pros and Cons
- "I like the status page Cisco added that shows you the health of the wireless connection."
- "They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature."
What is our primary use case?
We are using it in a enterprise network, a financial business. Users are completely using it for accessing the servers, internal networking, so the building is completely wireless and the wireless is the main connection to the network, for the gas separate network and for the lease
What is most valuable?
I like the status page Cisco added that shows you the health of the wireless connection.
What needs improvement?
Cisco could add more security features on the other layers, like if Cisco's IPS antivirus could be downloaded. They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature.
What do I think about the stability of the solution?
Meraki WLAN is stable. However, some APs that are around five years old have peer connectivity problems.
What do I think about the scalability of the solution?
Meraki WLAN is easy to scale. If it's a small network of around 50 access points, I think one staffer can handle the installation and maintenance. But if you go over 50 access points — about 400 clients — you would need one more staffer.
How are customer service and support?
Cisco technical support goes deeper into troubleshooting than other vendors that I've worked with. They're more superficial compared to Cisco.
How was the initial setup?
The initial setup is easy. If you have an ACP network with internet access, it's just a plugin.
What's my experience with pricing, setup cost, and licensing?
It's a little expensive to use Meraki WLAN. You have to pay for all the licenses.
What other advice do I have?
I rate Cisco Meraki WLAN eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Network Administrator at a financial services firm with 51-200 employees
East to use with content filtering but needs a more detailed dashboard
Pros and Cons
- "The solution is easy to use."
- "The dashboard could be a bit better. I'd like to see more information about the whole controller and APs. It should be as simple and convenient."
What is our primary use case?
It's for our head offices, remote offices branches. The solution is primarily used for giving access to our users, including controlling their access and granting access.
What is most valuable?
The solution is easy to use. With the cloud dashboard, it's easy to control the APs and other items. It has controlling, content filtering, and other options. A lot of things are there. It has a lot of great features.
The solution is stable.
The scalability is good.
What needs improvement?
I am new to this solution. At the moment, I am not the right person or in a position to suggest something new or point out something that's lacking. I time to use it properly and see the pros and cons of the product and the requirements regarding our business.
The dashboard could be a bit better. I'd like to see more information about the whole controller and APs. It should be as simple and convenient.
For how long have I used the solution?
I haven't used the solution for very long. It's been about a month.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It does not crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability of the solution is great. However, it depends on the business' needs.
How are customer service and support?
I can't speak to technical support. I didn't actually open any ticket, so I am not sure. I can't say how responsive or helpful they are.
Which solution did I use previously and why did I switch?
I've been using Aruba Wireless Controller, and Huawei - just the controller. I'm new to this environment and I'm new to the device.
How was the initial setup?
I did not handle the initial setup and I didn't configure anything. I've just started administering the solution actually. I can't speak to the implementation process and how difficult or simple it is.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the pricing or licensing. It's not an aspect of the solution I take care of.
What other advice do I have?
We're just customers and technical users.
We use different versions, such as the MX64, 800 series, and 100 series.
At the moment, I'd rate the solution at a six out of ten. I have no experience, or at least, not too much experience yet.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Architect at a tech services company with 1,001-5,000 employees
Strong integration wit IoT solutions
Pros and Cons
- "I think the IoT integration is the most valuable. I started applying IoT solutions 12 years ago on location-based services. Aruba had implemented this at the time. So I think the integration, particularly into the applications and stuff, is pretty interesting in Meraki."
- "The only thing that always causes problems with Meraki is the license. It's a bit of a bugbear with Meraki, and it remains today. So it's an unusual concept compared to the other products in the marketplace, but then it does cause a bit of a nuisance from time to time."
What is most valuable?
I think the IoT integration is the most valuable. I started applying IoT solutions 12 years ago on location-based services. Aruba had implemented this at the time. So I think the integration, particularly into the applications and stuff, is pretty interesting in Meraki. It's a substantial network from my point of view. It's good.
What needs improvement?
You're starting to see CO2-type sensors come into the classrooms and stuff like that. So it would be nice to build some "if-then" functions into IoT-type sensors. For instance, if a classroom has high CO2 levels, you could automatically open the Windows and use heat exchange to bring in fresh air into the room. At the same time, you could have the temperature control adjust automatically so it doesn't get too hot or too. So you would need to plug in some configurable where you collect the output from the sensors and have it carry out some small actions based on that. I think it's well within Meraki's capabilities.
For how long have I used the solution?
I've been working in IT for 40 years. I was working on Nortel products even before Cisco, so I have more than 20 years of experience in WiFi alone.
What do I think about the stability of the solution?
Everything works. I can't knock the product. I know a lot of the senior management within Meraki and used to work with them at Nortel. I know many people who work on the product side, and I've never had a problem. I've deployed Meraki for one customer with 2,500 sites in the UK, and I don't think I've ever had a wireless AP go faulty on me. We've just never had a failure, to be quite honest. That's unusual.
What's my experience with pricing, setup cost, and licensing?
The only thing that always causes problems with Meraki is the license. It's a bit of a bugbear with Meraki, and it remains today. So it's an unusual concept compared to the other products in the marketplace, but then it does cause a bit of a nuisance from time to time. The license they sell is difficult.
Which other solutions did I evaluate?
I've worked on Meraki and other Cisco products as well as Hewlett Packard, Aruba, Siemens, and Aerohive. Aruba's first-class product is easy to work with, and I've done a lot of the complicated location with services on the Aruba kit. Most of the WiFi solutions are pretty good. The main difference between products is the application integration for location-based or IoT services, and Meraki has a good lead. You can buy IoT centers that work. So I know they're pretty basic sensors, and they are a bit expensive. However, I don't think you can beat Meraki when you're talking about multiple deployments, particularly in retail and stuff like that. It's very good for that. With loads of different sites and small amounts of kit, it works perfectly. I haven't had many problems, and in the many times I've worked with the kit, it's never failed me. That's unusual.
What other advice do I have?
I rate Cisco Meraki WLAN mine of 10. However, it would be a 10 out of 10 if it could apply some conditional logic where the result from a sensor triggers an action on another IoT device, such as a motorized heat exchanger, to bring fresh air into the building. If you were able to do something like that, it would improve things even more. It's a good LAN, but there's always room for improvement. There are some things that I'd like to see, such as more applications, integrations, and stuff like that, but apart from that, it's pretty good.
When you look at the benefits, some wireless solutions are more flexible than others. Meraki is easy to configure and monitor. The best thing Meraki can do is give them a test AP on their network because there is some problem with APN allowing other kits on the network and letting people test, but handover between the APs is satisfactory. I've got four APs in my home that go between the office, workshop, and high space, and the handover is still seamless. The coverage is brilliant from my point of view. I deployed it in a large warehouse, and handover was seamless. It was covered. To me, the easiest way is to get a customer to test their network with two, so they can do a handover and allow them to test and configure. That's plug-and-play.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Information Technology Manager at a pharma/biotech company with 51-200 employees
Everything can be done through the GUI, easy to set up, and very stable
Pros and Cons
- "It is easy to set up. You can do everything on the GUI. You don't need to trace cables. You don't need to connect to the switch. Everything is there, right in front of you."
- "They're great. If there's anything that they need to change, it is just simplifying the site to which you go to make changes on the admin side."
What is our primary use case?
We use it for wireless and our network. All our switches and our APs are Meraki.
We are using its latest version. The device is on-prem, but everything is on the cloud. Meraki has its own cloud.
What is most valuable?
It is easy to set up. You can do everything on the GUI. You don't need to trace cables. You don't need to connect to the switch. Everything is there, right in front of you.
What needs improvement?
They're great. If there's anything that they need to change, it is just simplifying the site to which you go to make changes on the admin side.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
I can add or remove without any issues. So, scalability is no issue. It is being extensively used in the organization at the moment.
How are customer service and support?
I have never contacted their support. It has always been great.
Which solution did I use previously and why did I switch?
We used to have just the plain Cisco, and we just switched to Meraki. We switched because in the past, for you to trace or change VLANs and all that, you actually needed to log into the actual switch and make the changes there. You had to run a lot of commands and all that, but with Meraki, you could just go to their portal and make the changes there. Everything is kind of right in front of you. So, it makes things so much easier.
How was the initial setup?
It is easy to set up. It took weeks because we had to install it, but the setup itself only took an hour or two.
What about the implementation team?
It was done in-house. In terms of maintenance, it is very lightweight. I'm the admin for it. We do have other IT staff, but they don't really have to do much.
What other advice do I have?
I would advise others to go and get it now. If you don't have it, get it.
I would rate it a nine out of 10 for the ease of use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a educational organization with 501-1,000 employees
Easy to deploy, includes a cloud controller, and updates continuously
Pros and Cons
- "Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility."
- "The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off."
What is our primary use case?
We use Meraki Wireless LAN to provide wireless services at a school.
What is most valuable?
Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility.
For how long have I used the solution?
We had one location for over a year, so I was familiar with the console for three years and the wireless solution for over a year.
What do I think about the stability of the solution?
Meraki WLAN is solid. I can't recall the last time I had to replace an AP or anything like that.
What do I think about the scalability of the solution?
I would say that Meraki WLAN is scalable, but the licensing makes it a little difficult. You can't just add on more APs within your scope. You have to purchase more licenses to scale.
How are customer service and support?
I really only used my sales engineer for support. He was able to answer most of my questions, but he was previously an engineer before, so I didn't have to call them.
How was the initial setup?
Deployment is straightforward. It requires very little configuration.
What's my experience with pricing, setup cost, and licensing?
The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off.
What other advice do I have?
From a purely technical point of view, I would rate Meraki WLAN eight out of 10. If you are considering implementing Meraki, I would suggest considering the size of your team. If you are strapped for resources, I would say go with something else over Cisco. But as far as functionality goes, I would rate it over some of the others, like Juniper and Mist.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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