Richard Frick - PeerSpot reviewer
IT Manager at The Museum of the City of San Francisco
Real User
Top 10
A reliable cloud-based solution with good support, but its biggest downside is the yearly fee and the initial price
Pros and Cons
  • "It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage."
  • "It is super expensive for what you get. I just wish it was less expensive."

What is our primary use case?

We use it for Wi-Fi.

What is most valuable?

It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage.

What needs improvement?

It is super expensive for what you get. I just wish it was less expensive.

For how long have I used the solution?

I have been using this solution for 20 years.

Buyer's Guide
Cisco Meraki Wireless LAN
November 2022
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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What do I think about the stability of the solution?

It is stable and very reliable.

What do I think about the scalability of the solution?

You just buy more. In terms of the number of users, it is used by everyone in the organization. It is Wi-Fi, so you hook your phone or laptop. Everybody uses it.

How are customer service and support?

Their technical support is very good. I would rate them a ten out of ten.

Which solution did I use previously and why did I switch?

I've used Ubiquiti. The reason I use them is that they're very inexpensive, but they're not cloud-based. You have to be on-premises in order to manage them.

How was the initial setup?

It is really easy.

What's my experience with pricing, setup cost, and licensing?

It is super expensive for what you get. You also have to buy a license every year. Otherwise, it stops working.

What other advice do I have?

If you can afford it, you should go for it.

I would rate Cisco Meraki Wireless LAN a six out of ten. The biggest downside is the yearly fee and the initial price, but it is very reliable.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at a educational organization with 501-1,000 employees
Real User
Top 5
Easy to deploy, includes a cloud controller, and updates continuously
Pros and Cons
  • "Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility."
  • "The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off."

What is our primary use case?

We use Meraki Wireless LAN to provide wireless services at a school.

What is most valuable?

Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility. 

For how long have I used the solution?

We had one location for over a year, so I was familiar with the console for three years and the wireless solution for over a year.

What do I think about the stability of the solution?

Meraki WLAN is solid. I can't recall the last time I had to replace an AP or anything like that.

What do I think about the scalability of the solution?

I would say that Meraki WLAN is scalable, but the licensing makes it a little difficult. You can't just add on more APs within your scope. You have to purchase more licenses to scale.

How are customer service and support?

I really only used my sales engineer for support. He was able to answer most of my questions, but he was previously an engineer before, so I didn't have to call them. 

How was the initial setup?

Deployment is straightforward. It requires very little configuration.

What's my experience with pricing, setup cost, and licensing?

The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off. 

What other advice do I have?

From a purely technical point of view, I would rate Meraki WLAN eight out of 10. If you are considering implementing Meraki, I would suggest considering the size of your team. If you are strapped for resources, I would say go with something else over Cisco. But as far as functionality goes, I would rate it over some of the others, like Juniper and Mist.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
November 2022
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,522 professionals have used our research since 2012.
BRETT SCHRIOCK - PeerSpot reviewer
IT Director at Madison County
Real User
Stable, works well, and you don't have to worry about it
Pros and Cons
  • "What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them."
  • "It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution."

What is our primary use case?

They were for our Sheriff's department.

What is most valuable?

What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them.

What needs improvement?

It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.

For how long have I used the solution?

It has been over three years.

What do I think about the stability of the solution?

They have been very stable. We didn't see any issues.

What do I think about the scalability of the solution?

I didn't have to scale it. We had 26 users. They included secretaries and deputies to Sheriff.

How are customer service and technical support?

I never used them. I never had to.

How was the initial setup?

They were set up before I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would advise others to take a look at Juniper. We were using Cisco Meraki devices, but they are kind of end-of-life. We're changing our systems because of a policy change about the use of wireless solutions. So, we don't need them anymore. Juniper seems to have a lot more to offer for future expansion.

I would rate Cisco Meraki Wireless LAN a nine out of ten. It works well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Corporate Accounts at a comms service provider with 1,001-5,000 employees
Real User
Reliable solution used for 15 years, complemented by an effective support team

What is our primary use case?

We have previously used PBXs, wireless solutions and LAN solutions. Our strategy is now to move everything to the cloud which is why we moved to using this solution. 

What is most valuable?

The fact that Cisco Meraki is cloud based and is reasonably priced has been most valuable.

What needs improvement?

It would be useful to have a service management platform integrated within this solution where we can measure the customer experience. It would also be useful to have assistance with the go-to-market strategy when using this solution.

For how long have I used the solution?

We are a partner of Cisco and we have been working with them since 2006.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution solution. We are based in Mauritius and since it is a small island, the scale we need fits into the range that Meraki can offer. 

How are customer service and support?

This solution has a good support team and when we raise a support case, it is resolved quickly. We have a local representative for Cisco and they facilitate any support we need. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and deployment was easy. 

What about the implementation team?

We have our own team who are certified in using this solution and who implemented it.

What other advice do I have?

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Network Systems Engineer at a tech services company with 201-500 employees
Real User
Good management, easy to setup, stable, and it is scalable

What is our primary use case?

I am a system integrator. I help integrate Meraki Solutions. 

We have customers with offices in Sri Lanka who have other small resorts globally. We use Cisco Meraki Wireless LAN for the management and configuration without having to go to the site.

What is most valuable?

The most valuable feature of this solution is the application visibility, which is one of the main features.

What needs improvement?

We need more options for core switches. More switches with hardware capabilities that can be used at the core level. That would be very helpful.

It would be good to integrate with ISE in the future.

For how long have I used the solution?

I have been integrating Cisco Meraki Wireless LAN for more than five years.

What do I think about the stability of the solution?

I don't have any issues with the stability of the Cisco Meraki Wireless LAN.

What do I think about the scalability of the solution?

It's a scalable solution.

Most of our clients are enterprise companies.

How are customer service and technical support?

Technical support is good but can be improved. I would rate them an eight out of ten. 

Which solution did I use previously and why did I switch?

I am a design engineer. I work with Cisco Meraki, Aruba, Alcatel, and Ruckus.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I would say that they have adequate pricing.

What other advice do I have?

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Infrastructure Manager at a non-profit with 51-200 employees
Real User
Top 5
Very easy installation, stable, and scalable

What is our primary use case?

We're using Meraki for our AP. We're also using Meraki for our SD-WAN.

What is most valuable?

The visibility of the site is most useful.

What needs improvement?

Its licensing can be better.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

We have scaled it. There is no problem.

We have 230 users, and they don't even know that it exists.

How was the initial setup?

It is straightforward and very easy. It is basically plug-and-play.

It is very quick. It probably takes more time to actually do the physical installation. 

What about the implementation team?

I did one site myself. The rest were done by others. They were IT guys.

We have four people for deployment and maintenance. They are SMEs or system specialists.

What's my experience with pricing, setup cost, and licensing?

Its price is okay for an enterprise. Its licensing is the most painful. If you hear anything bad about Cisco, it's about that. We're supposed to be one of the resellers but had to come back down to become a user. It's really bizarre.

Which other solutions did I evaluate?

We did evaluate other options. It was a long ago.

What other advice do I have?

I would recommend this solution to others. I would rate Cisco Meraki Wireless LAN an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at a computer software company with 501-1,000 employees
Real User
Reliable and easy to set up but support varies in quality
Pros and Cons
  • "Provided reliability and a good price."
  • "Quality of technical support varies."

What is our primary use case?

The main use case is as an enterprise network for the user working in the office and for guests.

How has it helped my organization?

This solution has provided reliability and a good price for my organization.

What is most valuable?

The most valuable feature is wireless connectivity.

For how long have I used the solution?

I've been using this solution for two to three years.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

The quality of technical support varies, sometimes it's very good, sometimes not.

Which solution did I use previously and why did I switch?

I also work with Cisco Wireless LAN. We choose to work with Meraki because we are familiar with the technology from selling the solution.

How was the initial setup?

The initial setup is quite straightforward. In general, setup should not take more than one or two days.

What's my experience with pricing, setup cost, and licensing?

Licensing is available on a yearly basis. A higher subscription fee may be necessary if extra features are required.

What other advice do I have?

Cisco Meraki is quite reliable and provides good support, on a par with other brands. It also requires less time to implement and maintain the network, and it can save running and operating costs. I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andre Walke - PeerSpot reviewer
Project Co-Ordinator at Ministry of Innovation, Science and Smart Technology
Real User
Top 5
Scalable, robust, and it can be deployed on the cloud and on-premises

What is our primary use case?

We have deployed this solution both on private cloud and on-premises across at least 100 distinct locations.

What needs improvement?

I can't say that there are any additional features that we would like to see included in it. Our only concern at this stage is how it's licensed.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for approximately four years.

What do I think about the stability of the solution?

It is very stable, very resilient, and very robust.

What do I think about the scalability of the solution?

We don't have any challenges with the scalability so far. From our experience, it's quite scalable.

On a daily basis, we probably have an excess of 5,000 users on this solution.

There are no immediate plans to increase usage, however, there's probably a growth rate of about 5% to 8% per year for the next year or two.

How was the initial setup?

This solution is not significantly hard to setup and deploy.

It's a manual process.

We deployed this solution across a complete government network over a three-year period.

What about the implementation team?

We had a system integrations consultant working cohesively with us on it.

What's my experience with pricing, setup cost, and licensing?

We don't like the licensing model and we think that it needs to be improved significantly.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.