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reviewer1286451 - PeerSpot reviewer
Head of Corporate Accounts at a comms service provider with 1,001-5,000 employees
Real User
Feb 27, 2022
Reliable solution used for 15 years, complemented by an effective support team
Pros and Cons
  • "The fact that Cisco Meraki is cloud based and is reasonably priced has been most valuable."
  • "It would be useful to have a service management platform integrated within this solution where we can measure the customer experience."

What is our primary use case?

We have previously used PBXs, wireless solutions and LAN solutions. Our strategy is now to move everything to the cloud which is why we moved to using this solution. 

What is most valuable?

The fact that Cisco Meraki is cloud based and is reasonably priced has been most valuable.

What needs improvement?

It would be useful to have a service management platform integrated within this solution where we can measure the customer experience. It would also be useful to have assistance with the go-to-market strategy when using this solution.

For how long have I used the solution?

We are a partner of Cisco and we have been working with them since 2006.

Buyer's Guide
Cisco Meraki Wireless LAN
December 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution solution. We are based in Mauritius and since it is a small island, the scale we need fits into the range that Meraki can offer. 

How are customer service and support?

This solution has a good support team and when we raise a support case, it is resolved quickly. We have a local representative for Cisco and they facilitate any support we need. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and deployment was easy. 

What about the implementation team?

We have our own team who are certified in using this solution and who implemented it.

What other advice do I have?

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249887 - PeerSpot reviewer
IT Architect at a computer software company with 10,001+ employees
Real User
Feb 16, 2022
Reliable, scalable, and simple installation
Pros and Cons
  • "The stability of the Cisco Meraki Wireless LAN is very good."
  • "The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem."

What is our primary use case?

We are using Cisco Meraki Wireless LAN for enterprise access in our building.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for approximately five years.

What do I think about the stability of the solution?

The stability of the Cisco Meraki Wireless LAN is very good.

What do I think about the scalability of the solution?

Cisco Meraki Wireless LAN is a scalable solution.

We have approximately 300 people using this solution in my organization.

How are customer service and support?

The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem.

How was the initial setup?

The deployment of Cisco Meraki Wireless LAN was simple. It took a couple of weeks to complete.

What about the implementation team?

We have certified people that do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Meraki Wireless LAN is per unit and it has annual maintenance costs.

What other advice do I have?

I rate Cisco Meraki Wireless LAN an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
December 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
CARLOS DI MUCCIO - PeerSpot reviewer
Product Manager at a tech services company with 51-200 employees
Real User
Jan 31, 2022
A robust product
Pros and Cons
  • "There are many valuable features of Cisco Meraki, including the switches, stacking, and layer 3 routing."
  • "I would like to see Cisco Meraki improve the accessibility by region level here in Latin America."

What is our primary use case?

I am an electronic engineer and a specialist in Cisco Meraki Wireless LAN. I am a distributor of Cisco Meraki and have 100 customers using this solution.

What is most valuable?

There are many valuable features of Cisco Meraki, including the switches, stacking, and layer 3 routing.

What needs improvement?

The products are delayed when arriving in Argentina. These delays can be as long as 6 months, causing the customers to be unhappy. I would like to see Cisco Meraki improve the accessibility by region level here in Latin America.

For how long have I used the solution?

I have been working with Cisco Meraki for the past few years.

What do I think about the stability of the solution?

The stability of Cisco Meraki Wireless LAN is great.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Technical support is easy to contact and ready to help.

How was the initial setup?

When you are in the dashboard of Cicso Meraki, you configure the hardware and connect to the internet line and the script will download to the hardware. The deployment is very easy, it is plug and play and takes 50 minutes.

What's my experience with pricing, setup cost, and licensing?

Cisco Meraki requires either a one year or three year license for a standard enterprise license.

What other advice do I have?

This is an excellent product. Cisco Meraki Wireless LAN is robust and has a tough access point.

I would rate this solution a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1164288 - PeerSpot reviewer
Director at a non-profit with 11-50 employees
Real User
Jan 9, 2022
Easy to implement and reliable
Pros and Cons
  • "The solution is stable and reliable."
  • "We have used technical support for some issues but not many times."

What is our primary use case?

We are primarily using Cisco Meraki Wireless LAN for applications.

How has it helped my organization?

Cisco Meraki Wireless LAN has benefited organizations by meeting their requirements.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for approximately three years.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The scalability of Cisco Meraki Wireless LAN is good.

How are customer service and support?

We have used technical support for some issues but not many times.

How was the initial setup?

I have found Cisco Meraki Wireless LAN easy to implement. It can be done in a very short time.

What about the implementation team?

We have a three-person technical team that does the implementation and support of the solution. The team is mostly engineers and architects.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required for the solution.

Which other solutions did I evaluate?

We evaluated other solutions before Cisco Meraki Wireless LAN.

What other advice do I have?

I would recommend this solution to others because it's reliable, stable, and easy to implement.

I rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1023120 - PeerSpot reviewer
Network Engineer at a computer software company with 501-1,000 employees
Real User
Dec 7, 2021
Reliable and easy to set up but support varies in quality
Pros and Cons
  • "Provided reliability and a good price."
  • "Quality of technical support varies."

What is our primary use case?

The main use case is as an enterprise network for the user working in the office and for guests.

How has it helped my organization?

This solution has provided reliability and a good price for my organization.

What is most valuable?

The most valuable feature is wireless connectivity.

For how long have I used the solution?

I've been using this solution for two to three years.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

The quality of technical support varies, sometimes it's very good, sometimes not.

Which solution did I use previously and why did I switch?

I also work with Cisco Wireless LAN. We choose to work with Meraki because we are familiar with the technology from selling the solution.

How was the initial setup?

The initial setup is quite straightforward. In general, setup should not take more than one or two days.

What's my experience with pricing, setup cost, and licensing?

Licensing is available on a yearly basis. A higher subscription fee may be necessary if extra features are required.

What other advice do I have?

Cisco Meraki is quite reliable and provides good support, on a par with other brands. It also requires less time to implement and maintain the network, and it can save running and operating costs. I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Communication Solutions Manager at a tech services company with 1-10 employees
Reseller
Nov 14, 2021
Monitoring features offer visibility into the health of your connection
Pros and Cons
  • "I like the status page Cisco added that shows you the health of the wireless connection."
  • "They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature."

What is our primary use case?

We are using it in a enterprise network, a financial business. Users are completely using it for accessing the servers, internal networking, so the building is completely wireless and the wireless is the main connection to the network, for the gas separate network and for the lease

What is most valuable?

I like the status page Cisco added that shows you the health of the wireless connection. 

What needs improvement?

Cisco could add more security features on the other layers, like if Cisco's IPS antivirus could be downloaded. They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature.

What do I think about the stability of the solution?

Meraki WLAN is stable. However, some APs that are around five years old have peer connectivity problems.

What do I think about the scalability of the solution?

Meraki WLAN is easy to scale. If it's a small network of around 50 access points, I think one staffer can handle the installation and maintenance. But if you go over 50 access points — about 400 clients — you would need one more staffer.

How are customer service and support?

Cisco technical support goes deeper into troubleshooting than other vendors that I've worked with. They're more superficial compared to Cisco.

How was the initial setup?

The initial setup is easy. If you have an ACP network with internet access, it's just a plugin.

What's my experience with pricing, setup cost, and licensing?

It's a little expensive to use Meraki WLAN. You have to pay for all the licenses.

What other advice do I have?

I rate Cisco Meraki WLAN eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1606617 - PeerSpot reviewer
Network Administrator at a real estate/law firm with 201-500 employees
Real User
Nov 10, 2021
Stable, issue-free, and scalable
Pros and Cons
  • "I have found the scalability to be very good."
  • "Cisco offers pretty expensive devices."

What is our primary use case?

I primarily use the solution for network connectivity. They have a microcontroller and size the firmware with access points. I didn't need to buy another controller to control all of them in one click. At any one of the access point, I can configure the whole network.

What is most valuable?

It's a very useful product.

The solution is stable. So far, it has been issue-free.

I have found the scalability to be very good.

What needs improvement?

Cisco offers pretty expensive devices. 

I'd like it if Cisco made it possible to integrate its solution with HP.

The initial setup is a bit difficult. 

For how long have I used the solution?

I only installed the solution one month ago. I haven't used it for very long. 

What do I think about the stability of the solution?

The stability of the solution seems to be very good. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product scales well. If a company needs to expand it, it can do so.

We have 500 users who are on the solution currently.

How are customer service and support?

I've never had to reach out to technical support. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I'm also familiar with Ubiquiti. 

How was the initial setup?

The initial installation is a bit hard. It's not quite like, for example, Ubiquiti. If you have a mountain of access points, it will take a while, as it typically takes a technician 15 to 20 minutes per access point.  

The installation doesn't require a lot of people. It took only a few guys - one for integration and one for administration.

What's my experience with pricing, setup cost, and licensing?

The solution is pricey. It's an expensive product.

What other advice do I have?

I'd rate the solution at a ten out of ten. It's been extremely reliable and I've been happy with it.

I wouldn't necessarily recommend the solution to smaller offices or organizations as Cisco can be expensive. Something cheaper, such as D-Link, may be better in small environments. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer938667 - PeerSpot reviewer
Senior Network Administrator at a financial services firm with 51-200 employees
Real User
Nov 5, 2021
East to use with content filtering but needs a more detailed dashboard
Pros and Cons
  • "The solution is easy to use."
  • "The dashboard could be a bit better. I'd like to see more information about the whole controller and APs. It should be as simple and convenient."

What is our primary use case?

It's for our head offices, remote offices branches. The solution is primarily used for giving access to our users, including controlling their access and granting access.

What is most valuable?

The solution is easy to use. With the cloud dashboard, it's easy to control the APs and other items. It has controlling, content filtering, and other options. A lot of things are there. It has a lot of great features.

The solution is stable.

The scalability is good.

What needs improvement?

I am new to this solution. At the moment, I am not the right person or in a position to suggest something new or point out something that's lacking. I time to use it properly and see the pros and cons of the product and the requirements regarding our business.

The dashboard could be a bit better. I'd like to see more information about the whole controller and APs. It should be as simple and convenient.

For how long have I used the solution?

I haven't used the solution for very long. It's been about a month. 

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It does not crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability of the solution is great. However, it depends on the business' needs.

How are customer service and support?

I can't speak to technical support. I didn't actually open any ticket, so I am not sure. I can't say how responsive or helpful they are. 

Which solution did I use previously and why did I switch?

I've been using Aruba Wireless Controller, and Huawei - just the controller. I'm new to this environment and I'm new to the device.

How was the initial setup?

I did not handle the initial setup and I didn't configure anything. I've just started administering the solution actually. I can't speak to the implementation process and how difficult or simple it is.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the pricing or licensing. It's not an aspect of the solution I take care of.

What other advice do I have?

We're just customers and technical users. 

We use different versions, such as the MX64, 800 series, and 100 series.

At the moment, I'd rate the solution at a six out of ten. I have no experience, or at least, not too much experience yet. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.