They were for our Sheriff's department.
IT Director at Madison County
Stable, works well, and you don't have to worry about it
Pros and Cons
- "What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them."
- "It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution."
What is our primary use case?
What is most valuable?
What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them.
What needs improvement?
It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.
For how long have I used the solution?
It has been over three years.
Buyer's Guide
Cisco Meraki Wireless LAN
May 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,682 professionals have used our research since 2012.
What do I think about the stability of the solution?
They have been very stable. We didn't see any issues.
What do I think about the scalability of the solution?
I didn't have to scale it. We had 26 users. They included secretaries and deputies to Sheriff.
How are customer service and support?
I never used them. I never had to.
How was the initial setup?
They were set up before I got here.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would advise others to take a look at Juniper. We were using Cisco Meraki devices, but they are kind of end-of-life. We're changing our systems because of a policy change about the use of wireless solutions. So, we don't need them anymore. Juniper seems to have a lot more to offer for future expansion.
I would rate Cisco Meraki Wireless LAN a nine out of ten. It works well.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Director at a computer software company with 11-50 employees
A flexible product complete with integrated security and content filtering
Pros and Cons
- "The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses."
- "The signal coverage radius could be extended."
What is our primary use case?
We use Cisco Meraki Wireless LAN for offices, small retail stores, and restaurants. Most of our clients are medium-sized businesses.
Most of our clients have around 200 employees. There are around 50 access point users.
Only one person is required for maintenance.
What is most valuable?
The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses.
Also, the security and content filtering that's included on the cloud is great.
What needs improvement?
The signal coverage radius could be extended. I would also like to have a planner for designs.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for roughly eight years.
What do I think about the stability of the solution?
Stability-wise, it's very good. The problem is the coverage.
What do I think about the scalability of the solution?
Scalability-wise, it's excellent. You can integrate with other products like MX, the firewall and router of Meraki, and you can also integrate with Umbrella which is cloud security from Cisco. You can also add more access points very easily.
How are customer service and technical support?
Cisco's technical support is excellent. Still, sometimes it takes a while for them to respond. There is also a lot of information on their web page for support.
Which solution did I use previously and why did I switch?
We used to use Aruba and Cisco Access Point. Cloud management was the main difference between these solutions. We have more flexibility with Cisco Meraki Wireless LAN.
How was the initial setup?
The initial setup is easy but it's important to have training.
Configuration takes around one hour. It's the same for any access point but the installation depends on the physical installation — overall, it takes around three hours.
What's my experience with pricing, setup cost, and licensing?
Meraki is a very good solution, but the price is quite high for small markets. We are based in Mexico and within Latin America, most of our customers think that this is an expensive solution compared to other brands. Overall, we think that the price is too high.
For example, the cheapest license subscription is around $600. It's around $1,200 for one access point. This is really expensive for one customer. Other brands charge the same amount for around five access points.
What other advice do I have?
I'd recommend this solution because it's easy to use and secure — the security is integrated. Apps can also be integrated very easily and it's very scalable.
Overall, on a scale from one to ten, I would give Cisco Meraki Wireless LAN a rating of eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Cisco Meraki Wireless LAN
May 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,682 professionals have used our research since 2012.
Technology Systems Manager at a educational organization with 51-200 employees
A straightforward and easily operated system
Pros and Cons
- "We're able to automate as well as manually control as necessary."
- "This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are."
What is our primary use case?
I work for an elementary school and Meraki's used to cover the entire building with wifi. It's not just a specific location. We're a kindergarten through sixth-grade school — an elementary school.
What is most valuable?
In terms of the product, it's been very good for us. They don't have all of the tools built-in that we would like to have such as heat mapping, but when it comes to managing it, it is straightforward and easily operated. We're able to automate as well as manually control as necessary.
What needs improvement?
This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are. To have that be available from within the management software would be fantastic.
For how long have I used the solution?
We've been using this solution for four years.
What do I think about the stability of the solution?
Stability-wise, it's excellent. However, the software cannot tell us where there are issues. It would be nice if it could point them out to us, but without that event's information, it's more of a challenge. In terms of when we see that it's working, we know that it will be working, period. It's simply reliable.
What do I think about the scalability of the solution?
It's very scalable. We could increase the system we have, but because of its age, we actually need to replace the entire thing at once. So instead of doing it piecemeal and having some of the older products remain while we put in a new product, we would rather replace the whole system.
How are customer service and technical support?
We have not used Meraki support directly. We haven't had any problems that were so horrible that we needed their assistance.
Which solution did I use previously and why did I switch?
We're looking at whether to replace Meraki or go with ruckus or Aruba. There are all sorts of options for us. The signal coverage has been quite good with Meraki, but we just simply are in need of a stronger system than what we have now.
How was the initial setup?
I was very surprised. The initial setup was very straightforward.
What about the implementation team?
We had a company (reseller) install this solution because we needed so many access points. Once they put it in place and did the initial configuration, everything was straightforward and easily managed.
What's my experience with pricing, setup cost, and licensing?
I don't recall the licensing cost. There is a hardware cost and separate licensing. We did buy the free lessons, but I can't recall how much it cost.
What other advice do I have?
In terms of caution, I don't have any advice. In terms of a recommendation, it's been a very stable system for us. However, because our needs grew exponentially when we had to go one-to-one for students, this has made things too complicated. That's why we're looking into upgrading and replacing the whole system. Still, Meraki is not off of our list while we're considering new solutions.
Overall, on a scale from one to ten, I would give this solution a rating of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Digital Solutions at a computer software company with 1,001-5,000 employees
Easy to use with great dashboards and good business insights
Pros and Cons
- "The solution is very easy to use."
- "It would be nice to have licensing that stays in place while the system is being renovated or changed."
What is most valuable?
The solution is very easy to use. The user interface is very nice.
There are really great dashboards available. Users can see everything they need to on one pane of glass.
Users have the capability of capturing business insights on the solution. For example, we can see who uses the WiFi or monitor movement.
What needs improvement?
The solution should be open to introducing more IoT sensors and to have a more complete solution to medium-sized customers.
The solution could saturate more of the market, as likely 80% of the market would like to see more simple solutions such as Meraki.
It would be ideal if you didn't necessarily have to go to professionals to get a product like this. It should be sold more in the retail space.
It would be great if the solution could integrate with Amazon Alexa. We'd be able to leverage Meraki and build more intelligent homes and businesses. It would help us build new items we could deliver to our clients, and to build better B2C relations.
It would be nice to have licensing that stays in place while the system is being renovated or changed. If there was a way to have remote WiFi to support local connections during issues, so that technical support doesn't have to shut down the entire network, that would be great. If there was something like a robot that could continue running the network while there are licensing or technical issues, so that WiFi never goes down, that would be an ideal situation.
Which solution did I use previously and why did I switch?
We used to sell other Cisco solutions, however, now we only really focus on Meraki.
What other advice do I have?
The solution from Meraki is more public cloud, however, if we need to we have an internal team that manages alarms, and coordinates action zone disputes to changes devices when it is needed, and have support to our customers.
We have partners that can sell the solution to us, and we in turn offer them to our clients. We're similar to a reseller.
In general, I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Co-Ordinator at Ministry of Innovation, Science and Smart Technology
Scalable, robust, and it can be deployed on the cloud and on-premises
Pros and Cons
- "It is very stable, very resilient, and very robust."
- "Our only concern at this stage is how it's licensed."
What is our primary use case?
We have deployed this solution both on private cloud and on-premises across at least 100 distinct locations.
What needs improvement?
I can't say that there are any additional features that we would like to see included in it. Our only concern at this stage is how it's licensed.
For how long have I used the solution?
We have been using Cisco Meraki Wireless LAN for approximately four years.
What do I think about the stability of the solution?
It is very stable, very resilient, and very robust.
What do I think about the scalability of the solution?
We don't have any challenges with the scalability so far. From our experience, it's quite scalable.
On a daily basis, we probably have an excess of 5,000 users on this solution.
There are no immediate plans to increase usage, however, there's probably a growth rate of about 5% to 8% per year for the next year or two.
How was the initial setup?
This solution is not significantly hard to setup and deploy.
It's a manual process.
We deployed this solution across a complete government network over a three-year period.
What about the implementation team?
We had a system integrations consultant working cohesively with us on it.
What's my experience with pricing, setup cost, and licensing?
We don't like the licensing model and we think that it needs to be improved significantly.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Horiba
Well priced and it provides several security advantages
Pros and Cons
- "From a security perspective, this product has several advantages."
- "The user interface needs to be improved."
What is our primary use case?
We are a Cisco reseller and the Meraki Wireless LAN is one of the products that we provide to our clients.
What is most valuable?
From a security perspective, this product has several advantages.
What needs improvement?
The user interface needs to be improved.
We would like to see the DNS Proxy and some additional security enhancements in the future.
Which solution did I use previously and why did I switch?
We were using Cisco Wireless and are now migrating to Cisco Meraki.
What's my experience with pricing, setup cost, and licensing?
Having a good price is important when we are providing quotations for projects.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Commercial Product Manager at a comms service provider with 10,001+ employees
Flexible, stable, scalable, and easy to manage via the portal
Pros and Cons
- "Its flexibility, ease of management via the portal, and the variety of access points are the most valuable features."
- "I would like to see integration with sensors."
What is our primary use case?
We mainly are in retail, and we provide all kinds of wireless solutions. We use Cisco Meraki Wireless LAN for all kinds of use cases, and we are using its latest version.
What is most valuable?
Its flexibility, ease of management via the portal, and the variety of access points are the most valuable features.
What needs improvement?
I would like to see integration with sensors.
For how long have I used the solution?
I have been selling this solution for five years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very scalable. Our customers have around 200,000 users.
How are customer service and technical support?
Their technical support is really good. I just have to give them a call. They are there almost 24/7.
How was the initial setup?
It is easy to install. I set up my own network within half an hour.
What's my experience with pricing, setup cost, and licensing?
The cost is not so much for Wireless LAN, but when you have to get the security license, it costs a lot.
What other advice do I have?
I would absolutely recommend this solution. We will keep selling this solution.
I would rate Cisco Meraki Wireless LAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
IT Manager at a comms service provider with 51-200 employees
Easy to install and manage, but the customization needs improvement.
Pros and Cons
- "The big draw is the ease of installation. It's easy to manage, and it's easy to implement."
- "The customization needs to be improved because it's pretty locked down."
What is our primary use case?
We are MSP, resellers. We provide solutions for customers.
Meraki is a good entry-level enterprise Wi-Fi solution.
How has it helped my organization?
Customers that have gone from SMB solutions into the Meraki have noticed an increase in satisfaction in the work.
What is most valuable?
The big draw is the ease of installation. It's easy to manage, and it's easy to implement.
What needs improvement?
It's a little bit customizable, but that's where it probably has one of its downfalls. It is not as feature-rich as some of the others.
The customization needs to be improved because it's pretty locked down. You can't customize it much.
In the next release of this solution, I would like to see the Radio Control feature included, and improved customization on the radios.
Also, it needs more ability to control it. It works well but you can really change it a lot.
For how long have I used the solution?
We have been working with Cisco Meraki Wireless Lan for approximately 10 years.
They don't really have versions with Meraki. They have different access points.
What do I think about the stability of the solution?
It's a very stable product, very mature.
What do I think about the scalability of the solution?
It is scalable, but it definitely suffers during really large implementations.
How are customer service and technical support?
Technical support is good. They are pretty solid.
I think everywhere there's always improvement to be had. That's just kind of the big thing for technical support.
How was the initial setup?
The initial setup is straightforward.
The usual requirements are less than thirty days to install. It's pretty quick.
We do our pre-installation survey, help design the network, and then implement it, test it, and then make adjustments as required.
What was our ROI?
Wi-Fi is a necessary evil. You have to have Wi-Fi, so I think that it's a situation where you have to put something in.
Some of the companies have had a return on investments and they will generate revenue off of their Wi-Fi, but that's in hospitality for example.
It's a little bit different for those customers, who have to put a Wi-Fi solution in.
This one from a budgetary standpoint is mid-range. It's not super expensive and it's not super cheap.
It's a good solution.
A lot of customers pick it because it's got decent feature sets and it's not the most expensive in the market.
What other advice do I have?
To anyone who is interested in using this solution, make sure that you're happy with their features and that it's the right solution.
Look at all of its features and also look at its downfalls and/or weaknesses, as well.
Cisco Meraki Wireless LAN is good, but not great.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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